75 phút

CHƯƠNG 3: ENQUIRY (BUYER WRITE)

OPENING
I.
INTRODUCE YOURSELF
1.
WHY DO YOU KNOW THE SUPPLIER
2.
II. ASKING FOR
SEND CATALOGUE, SAMPLE, BROCHURE?

QUOTING CIF PRICES

III. INDICATION THE MARKET DEMAND

IV. SUGGESTING TERMS AND CONDITIONS
V. CLOSING
CHƯƠNG 4: REPLIES, QUOTATION, COUNTER-OFFER

REPLY (SELLER WRITE)

OPENING
I.
ACKNOWLEDGEMENT (thank for customer’s enquiry
1.
II. CONFIRM THAT YOU CAN HELP/SUPPLY/SELL
III. SELLING YOUR PRODUCTS
IV. ENCLOSING
enclosed catalogue, price list, brochure, sample,…

SUGGESTING ALTERNATIVES (if you could not supply them the

V.
product they required)

VI. EXPRESSING REGRETS

VII. REFERRING TO A SUPPLIER ELSEWHERE
VIII. PROVIDING DEMONSTRATION
IX. CLOSING
QUOTATION

I. PRICES
II. TRANSPORT AND INSURANCE COSTS
III. DISCOUNT
IV. METHOD OF PAYMENT
V. QUOTING DELIVERY DATE
VI. FIX TERMS AND NEGOTIABLE TERMS
CHAPTER 5: ORDERS (BUYER WRITE)

ACKNOWLEDGEMENT THE OFFER, LETTER (and would like to

I.
place an order)
 MAJOR CONTENTS
II.
COMMODITY (interest in sth)
1.
QUALITY
2.
DELIVERY/SHIPMENT
3.
PAKING AND MARKING
4.
GUARANTEE/WARRANTEE
5.
III. NOTES
IV. CONCLUSION
SALES CONFIRMATION (SELLER )

I. OPENING (thank for their order)

II. CONFIRMING
III. CONCLUSION
DECLINING AN ORDER (SELLER)

CHAPTER 6: PAYMENTS

SEND STATEMENT OF ACCOUNT (SELLER)

I. INVOICES (please find enclosed invoice)

II. PRO FORMA INVOICE
III. STATEMENT OF ACCOUNT
IV. SETTLEMENT OF ACCOUNT
ADVICE OF PAYMENT (BUYER)
 ACKNOWLEDGEMENT OF PAYMENT ( SELLER)

DELAYED PAYMENT (BUYER)

CHAPTER 7: COMPLAINTS

ACKNOWLEDGEMENT OF THE CONSIGNMENT

I.
NAME OF COMMODITIES/VESSEL
A.
DATE OF ARRIVAL
B.
DOCUMENT
C.
( it was reported missing/ short-delivered/at loss)

STATE OF GOODS
II.
SHORTAGE
A.
LOW QUALITY
B.
DAMAGE
C.
III. ENCLOSED DOCUMENTS (to prove the situation)
IV. REASON/ CAUSES
V. SUGGESTION
VI. CLOSING