1.

Micro-operations at the airport

Baggage handling
- Transforming resources: Staff, machinery, and conveyor belts
- Transformed resources: Passengers' luggage
- Predominant transformed resource: Passengers' luggage
- Output: Sorted and dispatched bags to the correct departing aircraft
- Customers: Passengers and airlines

Ground crews operations

- Transforming resources: Staff, catering trucks, fueling trucks, cleaning supplies
- Transformed resources: Aircraft
- Predominant transformed resource: Aircraft
- Output: Fueled, loaded/unloaded, cleaned aircraft with meals onboard
- Customers: Airlines and indirectly, passengers

Ticketing
- Transforming resources: Staff, computers, ticketing software
- Transformed resources: Passenger bookings and information
- Predominant transformed resource: Passenger bookings and information
- Output: Issued tickets, boarding passes, and passenger check-ins
- Customers: Passengers

Information desk
- Transforming resources: Staff, computers, and information systems
- Transformed resources: Passenger queries and requests
- Predominant transformed resource:

Passenger queries and requests

- Output: Answers to passenger queries
- Customers: Passengers

2. The operations director's job summary:

The Operations Director, Richard Heard, is responsible for the coordination and management of daily operations at
the airport. His responsibilities include the running and maintenance of the airfield and terminal buildings, working
closely with the Civil Aviation Authority, managing terminal buildings, focusing on customer service, ensuring
airport security, managing facility maintenance, planning long-term design and development, providing leadership
and coordination for various organizations on-site, and dealing with operational problems. Major issues he faces
include adhering to heavy
regulations, security concerns, managing growing passenger numbers, budgeting for significant capital plans,
providing infrastructure, and coordinating a vast number of diverse tasks and challenges every day.

3. Richard Heard's daily activities:

While it isn't explicitly mentioned, based on the description, Richard likely spends his day overseeing various
airport operations, attending meetings with different departments, liaising with external bodies like the Civil
Aviation Authority, managing and resolving operational challenges, coordinating with terminal and operations duty
managers, planning for long-term developments, and ensuring the airport adheres to safety and customer service
standards.
4. Relationship between day-to-day tasks and long-term issues:

Day-to-day tasks at the airport include resolving immediate operational problems, ensuring smooth passenger
processing, and managing daily challenges like delays, security concerns, and baggage handling. In contrast, long-
term issues revolve around strategic planning, expansion projects, capital budgeting, and forecasting passenger
growth.

Richard manages to oversee both by having teams and processes in place to deal with daily tasks, such as terminal
duty managers who sort out day-to-day problems. At the same time, he's involved in planning and decision-making
for long-term issues, such as new building projects
and growth forecasts. Regular reviews, communication meetings, and efficient processes help him strike a balance
between daily operations and long-term strategic planning.