As per our telecom just please find all the stations contacts numbers as below:

HYD OFFICE: +91 40 40276592/93/94/95

+91 40 66255446

LKO OFFICE: +91 522 4045148

+91 522 4045149

AMD OFFICE: +91 9099986057

OFFICE 079 40046057

DEL OFFICE: +91 11 41504441

COK OFFICE: +91 484 4855588

TRV OFFICE: +91 471 4000141

+91 471 4000142

BOM OFFICE: +91 22 67251231

+91 22 67251232

MAA OFFICE: +91 44 43102001

A/C 011-41621944

KERALA 0471-4000141/142
M-08943354565

CARGO Team Email id-

cargo.del@flydubai.com
Sarvender.Kumar@flydubai.com
Sudhir.Singh@flydubai.com
Garvdeep.Uppal@flydubai.com

Billing Tool-https://ptgaccounts.zmart.company/
baggage.claims@flydubai.com
Group pnr tl extension format

PNR Sector Payment Status Current TL Required TL EOD Date of Departure

Dear Travel Partner,

Please send us the month wise sale statement you have done on FZ in last 06 months and through which
agent.

Please find below conta

ct no. of Celebi off
ice regarding baggage or any ticket related queries during day time.
Landline: 011-49632122
Admin office Mb: 8860077351
Celebi Duty Mb: 7838595703
Baggage staff-
Mr. Davinder: 9582293409
Mr. Hitesh: 9211240922
8860085673 gage handling 9873162804 Jitender cargo department
01141053444 ANUJ IT Head Yusuf

QQXYHV/ Ofilr GAMILI / 7291053549

8800893902 HARINDER
901 Mr. Kuldeep
8505909734- GANGESH
9582322501 SHAN
Baggagetracing@flydubai.com

8860085673/ Rekha/ 9654325466

HR
011-41655801
LKO.CityOffice@flydubai.com

9811011294/ Dr. J S GUHA EYE SPESLIST

Remove web check in send request to FCC@flydubai.com

staff ticket to:stafftravel@flydubai.com

notifications are sent to passengers. No FOC rebooking or refund options will be provided, as the
schedule change is less than 6hrs.
varunrai.walia@emirates.com

Bgw.Supervisors@flydubai.com

aviation.security@flydubai.com

exceptions
Acknowledged
Dear Travel Partner,

Dear Travel Partner,

Please note as return flight is from SG we need a direct ticket mail from them, till
then we cannot proceed for OTB updation.
Dear Travel Partner,

Please note that the documents have been forwarded to the concerned airport for verification and shall
revert to you once we have an update.

• The minimum timeline required for Iraq OKTB request is 72 hours prior to departure.
• OKTB updating process takes 48 hrs. approximately after the updated form and clear documents are
submitted.

Hello Travel Partner,

Please note oktb requests for iraq needs to be 72 hours prior departure,
We will not be able to guarantee if the oktb will be updated.

However we have sent the request to the concerned team,

We will revert back at the earliest.

Please note : Our office timings are 9:30 to 1800.

Please note charges as mentioned below :

Name Corrections up to 02 Characters is USD 25 per passenger. (92AED)

Name Corrections more than 02 Characters is USD 100 per passenger. (367 AED)
Please note booking should be fully unutilized and full name change is not permitted.

Please confirm the charges to be able to proceed with the request.

Also, request provide the request in below format.

PNR - XXXXXX
Name First Middle Last
Incorrect - -
Correct - -

Our company’s bank details are as under:-

COMPANY NAME : Planit Travglobal Pvt Ltd

BANK NAME : YES BANK LTD

ACCOUNT NUMBER : 001684000002624

IFSC/RTGS/NEFT CODE : YESB0000016

or

COMPANY NAME : Planit Travglobal Pvt Ltd

BANK NAME : HDFC BANK

ACCOUNT NUMBER : 05128630000069

IFSC/RTGS/NEFT CODE : HDFC0000512

or

Beneficiary Name : M/S. Planit Travglobal Pvt Ltd

Account : 007105006989

Bank : ICICI Bank

Branch : Hauz Khas

City : New Delhi

IFSC Code : ICIC0000071

Hello Travel Partner,

Please note we can correct spelling errors up to two letter with a charge of USD 25/-.

Any addition/deletion of names will be done in cost of USD 100/-. Full name change is not permitted

Name swap USD 25.

Also provide the name in below format

PNR
Name First Middle Last
Incorrec
t
Correct

Please fill the above details and confirm to proceed.

, 8.5 hrs layover is too short and the authorities in Dubai may not allow to go out. If you want to go out
and in case you missed your flight then rebooking / cancellation will be as per fare rules.
Also note that the passenger have to check out the baggage while going outside the airport and again
check-in the baggage for the flight.

The meal included is without any specification and passengers can choose only on board either Veg or
Non veg subject to availability.
Following routes will only have Veg meal option: BAH, DMM, LRR, MCT, SYZ
Dear Travel Partner,

We will not able to remove the service as requested since it was added by airport team.
Kindly advise the passenger to contact flydubai staff at airport for assistance on below.

Ghaith@flydubai.com>Cc: harshal.lavande@flydubai.com; bom cto <bom.cto@flydubai.com>; del.cto

<del.cto@flydubai.com>; Vishal Gaur <Vishal.Gaur@flydubai.com>; christopher.grazel@flydubai.com
Subject: Re: SUB :REFUND/RESHEDULE OF OX6NFW OF ACCOUNT ID EK 686413604 FARAZ KHAN DATED
9SEP 2022 BECAUSE OF MISGUIDING /MISINFORMING INFORMATION /INSTRUCTION PROVIDED BY
YOUR GROUND STAFF MRS/MISS SULTANA SHAIKH .CAUSING HARDSHIP AGONY FRUSTATION BECAUSE
OF H...

Please advise us passengers seat preference.

Please note that the facility for upgrading the baggage on below GDS booking is not available. The Free
Baggage Allowance is as mentioned on the e-ticket. Anything extra will be subject to availability and as
per the excess baggage rate at the airport. For excess baggage rates, please access this link -
https://www.flydubai.com/en/flying-with-us/baggage/airport-baggage-rates
Hello Travel Partner,

Kindly note that the passenger can be canceled from your end from the TA portal.

Please retrieve the booking over the TA portal ------> click on amend booking ------> click
on remove option under the respective passenger's name.

Dear Travel partner,

Please note, below booking can be rebook/cancelled without penalty due to flight cancellation from
your end through pop up message available in TA portal.
kindly revert with error screen if any.

Select the ”Request a Rebook/refund” option available there.

Dear Ajay,

Please check carefully and put correct URL

https://ta.flydubai.com/en/user/signin

Dear Travel Partner,

Check in remarks are for our internal reference , we cannot share the screen shot of same

Dear Team,

Please advise the authenticity of the attached report and also advise agency IATA details for below PNR.

Dear Travel Partner,

Please note as return flight is from 6E we need a direct ticket mail from them, till
then we cannot proceed for OTB updation.

Hi Travel Partner,
Oktb doesn't require for EBL hence you simply can scan QR code on visa to check visa validity.
No covid restrictions in place and ensure ppt validity remain valid for more than 6 months.

Kindly refer to below link: https://www.flydubai.com/en/flying-with-us/passenger-services/ok-to-

board/ok-to-board-to-iraq

Dear Travel Partner,

Please note 1 alphabet change (First or Last Name) would be USD25

Kindly confirm to proceed with the name modification.

Please note that Name correction within 06 Hours to flight Departure is NOT Permitted.

Dear Travel Partner,

Passengers were booked on four-digit flights DXB-JED. Except for UMRAH Visa, no other visa holders are
allowed to travel on four-digit flights. It’s mentioned on our website. A refund will not be possible.

Please find below terms and conditions

25% Payment- Immediate

75% Payment- D-22
Names- D-3

General - Terms and Conditions of the Group Fare

Utilization 80% Total group size mandatory

 20 % of total group size can be released.

FOC beyond 21 days from departure

Seat Release
Within 21 days 100% penalty will be applied.

Seat release not permitted once 100% payment done.

Baggage 7kg cabin/20kg checked OR as per quoted
Meal On request with extra charge ( if it’s not included in fare)
More than 14 days: Allowed for 20%of total group size with applicable penalty
and fare difference if any
Date
Changes Within 14days and upto 3 days to departure: Allowed for 10%of total group size
(original group size) with applicable penalty and fare difference

Cancellations Not permitted once payment done

Sector
Change Not Permitted
Name change is allowed for 15% of the total group size with a penalty of AED
Name change
100 up to 24 hours prior to the flight.

Dear Travel Partner,

Please note this modification due to flight disruption can be made from your end.

Retrieve the booking and select " Select a new flight " option.
Select the new preferred flight as required and click on " Continue".
Remove the meals and services if not required.
Select on "Continue".
And then click " Apply Changes" to save.

In case your facing any issue, please provide us the screenshot to be able to assist
you.

Hello Team,

Please note that we see that the passenger is booked on a value fare and the refund policy to cancel a
value fare ticket before 24 hours is same as per the medical option we provide. So you can cancel the
bookin directly with standard fare rules of the ticket.

Kindly note flight booked is undergone flight number and time change which is less than 06 hours hence
any refund/rebooking to below PNR needs to be done inline with ticket fare rules only.
Hello Travel Partner,

Voucher can be used before the expiry date for booking on any available future date and only by the
passenger on whose name it was issued.

https://www.flydubai.com/en/flying-with-us/ways-to-pay/

Please tell deceased person’s relatives that we need death certificate issued by government authority to
process refund.

Secondly, the refund will go to next of kin of the deceased and not to the agent.

Please share below documents:

01. Death certificate issued by government authority

02. Copy of ticket, passport and visa
03. Proof of relationship between the deceased person and the person in whose account refund
amount will be transferred.
04. NOC from other family members
05. Bank details of the person in whose account the refund amount will be transferred.

Please submit all documents as PDF attachment in one mail only.

Dear Travel Partner,

Please note FOC cancellation can be done at your end through pop up message available in TA portal
Kindly retrieve the booking and select

 “Select a new flight “option.

 Select the ” Request a refund” option available there.

 Select on "Continue”.

Kindly revert with screenshot if you are facing any error.

Note : If penalty appears please close the window and repeat the steps. In case you face any issue,
please provide us the screenshot and IATA details to be able to assist you.
Regards,
flydubai support/PV
This email and any files transmitted with it are confidential and intended solely for the use of the
individual or entity to whom they are addressed. If you are not the addressee or if you have received
this email by mistake, please notify the sender immediately by e-mail and delete this e-mail from your
system

Dear Team,

Please find below mail and update EXST in below PNR.

Pax gets the access in business class lounge and gets pre-seating option in business class and we don’t
have chauffer service.

Hello Travel Partner,

Please note that the below name can be modified from your end as well.

https://www.flydubai.com/en/flying-with-us/baggage/sporting-equipment

Dear Team,

Please find the below list of passengers travelling on our flight.

Agent Name is MY HOLIDAY TIMES.

Travel Date: 08th June 2023

Sector: LKO-RUH
Flight number: FZ 444/843

Please accept

PNR: IMYMI1