RITE AID PTU: Unit Exam 2

which agency requires a SDS for every hazardous drug in the pharmacy - ANS OSHA

which strategy should you use to communicate effectively with culturally diverse patients - ANS
tailor your communication style to each patient

which is an example of an open ended question - ANS what is your home address

which technique should you implement to show your readiness to help over the telephone -
ANS avoid using inflection

which strategy should you use to communicate effectively with older patients - ANS use
normal sentences since simpler sentences aren't needed

how does a near miss differ from a medication error - ANS it doesn't reach the patient

speaking at an appropriate speed over the phone - ANS can help you speak clearly

mr turner brings in the following prescription:

triamcinolone 0.1% ointment

sig: UD
disc: 454 g container

what is the meaning of the abbreviation g - ANS grams

which section of the SDS would you find information on how to clean a hazardous spill - ANS
accidental release measures

what is the difference between a medication error and a near miss - ANS a medication error
reaches the patient while a near. miss is caught before it gets to the patient

mr Quinn brings in the following prescription:

bactroban ung
UAD
#22g

what is the meaning of the abbreviation ung - ANS ointment

ms Simmons calls the pharmacy and explains her daughter amoxicillin suspension is a bottle of
powder. the pharmacy forgot to add water to it. which strategy will help you in this situation? -
ANS listen to the patient and remain calm

what is a benefit of effective communication - ANS improvement of workflow

the pharmacist asks you to update mr Marshalls allergy profile. after talking with mr Marshall.
you find out he has no drug allergies. which abbreviation would you put in his profile - ANS
NKDA

ms fern tells you that she may have to have surgery because her doctor told her that her extra
ocular muscles are not working properly. which area of the body does this condition affect -
ANS eyes

the name of a reporting program that operated by ISMP and USP is called - ANS MERP

mrs Jenkins was recently hospitalized for thyrotoxicosis. which area of the body does this
condition affect - ANS thyroid gland

mr corbel gives you the following prescription

fluticasone nasal spray

sig: 1 spray en twice daily
#1

how should the directions be typed on the pharmacy label - ANS instill one spray in each
nostril twice daily

when communicating over the phone which strategy should you implement to reduce errors -
ANS avoid speaking in a rushed manner

mr Jordan brings in the following prescription:

hytrin 2 mg
1 cap twice daily
#60

how should the directions be typed on the prescription label - ANS take one capsule twice
daily

carefully translating drug name suffixes and dosing intervals can prevent errors from occurring
during which part of the medication use process - ANS order entry
which strategy should you use when confronted with a medication error - ANS acknowledge
the error

which strategy should you use to communicate effectively with older patients - ANS use
normal sentences since simpler sentences aren't needed

an SDS contains information about the medications - ANS appropriate handling

patients who have visual impairment could benefit from which communication technique - ANS
using large font on prescription label and printed handouts

mrs chapel brings in the following prescription

zocor 20 mg
sig: 1 tab pm
disp: 30

how should the directions be typed on the pharmacy label - ANS take one tablet in the
evening

the name of a reporting program that operated by ISMP and USP is called - ANS MERP

mr Adams brings in the following prescription:

medal dosepak
sig: ut dict

what does ut dict mean - ANS take as directed

ms azikiwe is hard to understand over the phone, to demonstrate you have the correct
information you should have her - ANS repeat back the information

what is a core communication technique you should implement in your daily interactions with
your colleagues to become an effective communicator - ANS responding with empathy

according to OSHA how long must an exposure document for an employee be kept on file -
ANS 30 years

you hear the pharmacist talking to a nurse over the phone about mr Kennedy who overdosed on
APAP. which medication did mr Kennedy overdose on - ANS acetaminophen

how does a near miss differ from a medication error - ANS it doesn't reach the patient
miss Terry gives a prescription for a hypnotic. what the word part "hypno" in the word hypnotic
mean - ANS sleep

which technique can help patients know you are paying attention and are fully engaged in the
interaction - ANS active listening

mr fields has contracted poison ivy and you hear the pharmacist recommend an antihistamine.
what does the word part "anti" in the word antihistamine mean - ANS against