COMMUNICATION

SKILLS

LECTURE 8

Muhammad Nazim
 Non-Verbal
Communication
Non-verbal communication
is interpersonal
communication through
nonlinguistic means
2
 More than 90 percent of
communication spectrum is
Non-verbal
Verbal (i.e. words) 7%

Vocal (i.e. tone) 38%

Visual (i.e. body language) 55%

Non-Verbal 93%
3
 ELEMENTS OF
NON-VERBAL
COMMUNICATION

4
Appearance

5
 Facial
Expressions
6
Eye Contact

7
Gestures

8
Touching: intimate,
professional,
social/polite,
friendly
9
Posture

10
Voice: eight attributes -
loudness, pitch, rate,
quality, regularity,
articulation,
pronunciation, &
silence
11
Silence

12
Time

13
Space: intimate,
personal,
social, & public
14
SUMMARY

15