NCM 120

CULTURAL DIVERSITY
in the Healthcare Workforce

RIZA MICAH LONTAC

KRISTAL JOY MONTE
ALLYSSA MARIE PARRA
HANNAH NOREEN ROBREGADO
RUSTOM SEACOR
QUALITY OF CARE THROUGH
CULTURAL AND LINGUISTIC
COMPETENCIES
 WHAT IS CULTURE AND
LINGUISTIC COMPETENCY ?
 Culture
It refers to a shared institution,
values, rituals, and other products
of community that are passed
down from one generation to one
another.

Culture Page 04 of 32
 Linguistic
The scientific study of language,
and its focus is the systematic
investigation of the properties of
particular languages as well as the
characteristics of language in
general.

Linguistic Page 05 of 32
 Competency
The quality or state of having
sufficient knowledge, judgment,
skill, or strength

Competency Page 06 of 32
 CULTURAL COMPETENCY
Being culturally competent entails
understanding how your own cultural values
and beliefs may differ from those of others.

It also entails being able to respect and

learn about the diverse cultural
backgrounds of people you interact with on
the job.

Cultural Competency Page 07 of 32

 LINGUISTIC COMPETENCY
Focuses on creating and comprehending
sentences that are grammatically accurate.

Linguistic Competency Page 08 of 32

 CULTURAL AND LINGUISTIC COMPETENCY REQUIRED
Valuing diversity

Assessing ourselves

Managing the dynamics of difference

Acquiring and institutionalizing cultural

knowledge

Adapting to diversity and the cultural and

linguistic contexts of individuals and
communities served

Cultural & Linguistic Competency Page 10 of 32

HOW DOES CULTURAL AND
LINGUISTIC AFFECT
OUR PATIENTS?
It has an impact on how people view health,
illness, and death.
 HOW DOES CULTURAL
AND LINGUISTIC
AFFECT THE STUDENTS?
 A student's capacity to learn can be
hampered when their home and school
cultures diverge
HOW DOES CULTURAL AND
LINGUISTIC AFFECT
EDUCATORS/HEALTH CARE
PROVIDERS?
It affects in terms of communication and how
our health care providers approach the
patients. More specially when it comes to
health problems as how they can explain or
elaborate it to them.
ACHIEVING CULTURAL AND LINGUISTIC COMPETENCY
Being aware

Developing positive attitudes

Gaining knowledge

Developing skills

Interacting
ACHIEVING CULTURAL COMPETENCE AND
LINGUISTIC COMPETENCE LEADS TO
Decrease clinical errors

Improvement in patient provider

Improvement in ability

Increase awareness and sensitivity

FIVE ELEMENTS OF CULTURAL COMPETENCE
1. Acknowledge cultural differences

Individual Level
2. Understand your own culture
3. Engage in self-assessment
4. Acquire cultural knowledge and skills
5. View behavior within a cultural context

1. Value diversity
2. Conduct self-assessment

Organizational Level
3. Manage the dynamics of difference
4. Institutionalize cultural knowledge
5. Adapt to diversity (values, policies, structures and
services)
BENEFITS OF CULTURAL COMPETENCE
IN THE WORKPLACE
Improves understanding of those you work for,
with and around
Creates a work environment that allows everyone
to reach their full potential
Provides multiple perspectives on problem solving
Better performance outcomes
Increases employee productivity
Boost employee morale
Improve customer relations
Reduces complaints and grievances
 CONTINUING EDUCATION
PROGRAMS FOR
CULTURALLY-DIVERSE
HEALTHCARE WORKFORCE
 WORKPLACE DIVERSITY
the variety of differences among people in
an organization. These differences can
include race, ethnicity, gender, age, sexual
orientation, physical abilities,
socioeconomic background, religious
beliefs, educational background, and more.
 Increasing diversity in the health professions

STRATEGIES TO pipeline (outreach and recruitment

programs, mentorship, financial assistance,
cultural competency training, collaboration

INCREASE DIVERSITY with community colleges, and diversity and

inclusion policies)

Corporate culture-shared values

(core values, leadership, training & education)

Organizational climate
(surveys and feedback mechanisms, policies
and practices, recognition and rewards, open
communication channels)
 ORGANIZATIONAL INCLUSION
the extent to which individuals feel a sense of belonging,
value, and involvement within an organization.

work group participation

ability to express ideas and opinions
access to information and resources
ability to influence decision making
psychological safety
job security
CULTURAL PERSPECTIVES ON THE MEANING OF WORK

a cultural orientation that values individual

Individualism
rights, autonomy, and personal achievement;
the emphasis is on individual goals, self-
expression, and personal success.

Collectivism
In collectivist cultures or organizational
settings, the emphasis is on group cohesion,
interpersonal harmony, and the well-being of
the collective over individual interests.
THE CHALLENGES AND OPPORTUNITIES OF A MULTICULTURAL HEALTH CARE WORKFORCE

CHALLENGES OPPORTUNITIES
Communication barriers Enhanced cultural competence

Cultural competence training Improved patient care

Stereotypes and bias Innovation and problem-solving

Workplace discrimination Global perspective

Varied healthcare practices Community engagement

Cultural sensitivity in research

CULTURAL VALUES THAT Family obligations
MAY CAUSE CONFLICTS Personal hygiene
Communication
Touch
Etiquette
Clothing and accessories
Intergenerational and interpersonal
relationships
National and ethnic rivalries
Gender and sexual orientation
Moral and religious beliefs
National origin
CULTURAL SELF ASSESSMENT OF
HEALTH CARE ORGANIZATION,
INSTITUTIONS, AND AGENCIES
ORGANIZATIONAL CULTURAL SELF-ASSESSMENT SHOULD BE PART OF THE
STRATEGIC PLANNING PROCESS FOR A VARIETY OF PRACTICE SETTINGS
Demographics and descriptive data

Assessment of strengths

Assessment of community resources

Assessment of weakness/areas for continued improvement

Assessment from the perspective of clients and families

Assessment from an institutional perspective

Assessment of need and readiness for change

 After conducting a cultural assessment of the
health care organization, institution, or agency,
PROCESS OF CULTURAL facilitators, and barriers can be identified.

SELF-ASSESSMENT Understanding cultural differences in the

workplace and developing skills in conflict
resolution will continue to be needed in
transcultural nursing administration in the new
millennium.

Promoting harmony in the multicultural

workplace is the ultimate goal
THANK
You