Apltcy001 FGD L-01

Computing
Facilitator Guide
Caterpillar Service Technician Module
APLTCY001
Computing
Published by Asia Pacific Learning

1 Caterpillar Drive
Tullamarine Victoria Australia 3043
Version 3.2, 2003
Copyright © 2003 Caterpillar of Australia Pty Ltd Melbourne, Australia.
All rights reserved. Reproduction of any part of this work without the permission of the copy-
right owner is unlawful. Requests for permission or further information must be addressed to
the Manager, Asia Pacific Learning, Australia.
This subject materials is issued by Caterpillar of Australia Pty Ltd on the understanding that:
1. Caterpillar of Australia Pty Ltd, its officials, author(s), or any other persons involved
in the preparation of this publication expressly disclaim all or any contractual,
tortious, or other form of liability to any person (purchaser of this publication or not)
in respect of the publication and any consequence arising from its use, including
any omission made by any person in reliance upon the whole or any part of the
contents of this publication.
2. Caterpillar of Australia Pty Ltd expressly disclaims all and any liability to any person
in respect of anything and of the consequences of anything done or omitted to be
done by any such person in reliance, whether whole or partial, upon the whole or
any part of the contents of this subject material.
Acknowledgements
A special thanks to the Caterpillar Family for their contribution in reviewing the curricula for this
program, in particular:
Caterpillar engineers and instructors
Dealer engineers and instructors
Caterpillar Institutes.
COMPUTING
TABLE OF CONTENTS
Module Outline Document 1

Module & Lesson Plans 5
Activities and Assessment Overview 17
Classroom Activities Feedback 21
PC Operation 23
Microsoft Word, Microsoft Excel & Spreadsheet Calculations 25
User the Internet 27
Computer Maintenance 29
Activity Template 31
Knowledge Assessments Question Bank 35
Practical Activities
- Marking Guide 39
Group Report 43
Media Resources 47
APLTCY001
© Caterpillar of Australia Pty Ltd i

COMPUTING TABLE OF CONTENTS
APLTCY001
ii © Caterpillar of Australia Pty Ltd

COMPUTING
MODULE OUTLINE DOCUMENT
APLTCY001
© Caterpillar of Australia Pty Ltd 1

COMPUTING MODULE OUTLINE DOCUMENT
APLTCY001
2 © Caterpillar of Australia Pty Ltd

COMPUTING
MODULE OUTLINE DOCUMENT
Module Number:
APLTCY001.
Module Name:
Computing.
Objective:
This unit identifies the competency required to effectively use a computer in the workplace.
Pre-requisites:
Nil.
Recommended Delivery
1 Media, demonstration and practical facilitation, given:

a. Notebook Computer
b. PowerPoint Presentation
c. Video Projector
d. Whiteboard
e. Various training aids/models or machines.
2 Estimated time of delivery - 15 hours.
3 Classroom and Workshop Environment.
4 Staff Support - refer to recommended student/teacher ratio.
5 References:
a. APLTCY001 Facilitator Guide
b. Relevant manufacturer's specifications.
6 Recommended maximum student/teacher ratio:

a. Classroom - 15:1
b. Workshop - 8:1.
7 Resources for Student:

a. APLTCY001 Student Guide (one for each student)
b. APLTCY001 Activity Workbook (one for each student)
c. Relevant manufacturer's specifications.
APLTCY001

COMPUTING MODULE OUTLINE DOCUMENT
Revision
Nil.
Assessment
This is an underpinning knowledge and practical module. Learning Outcomes should be
assessed using formative and summative assessments. Evidence of achieving this modules
learning outcomes, at a knowledge level, is attained by oral and written assessment. The written
assessment is closed book and a minimum standard of 80% is required. Attainment of the
student performance at a hands-on level is achieved by the use of practical activities aligned with
marking guides. The practical activities may be used as a learning activity or as a practical
assessment. If the practical activity is used as a practical assessment, the student must work
alone and be deemed competent in all aspects.
NOTE TO FACILITATORS - CULTURAL DIVERSITY:

This module has been written to represent the general principles of business operations. In some
cases, the information or examples used may not accurately represent the business environment of a
specific culture or location.
Facilitators should review the content and make deletions or adjustments to suit the specific needs
imposed by their students' culture or business environment.
NOTE TO FACILITATORS - RECOGNITION OF PRIOR LEARNING:

This module covers skills and knowledge that is common delivered in secondary schools or learned by
individuals using computers at home. There is a high likelihood that some students will be able to
complete the assessment without attending the training.
Arrangements to allow students to submit for assessment prior to delivering the training should be
arranged by the facilitator or course co-ordinator.
APLTCY001

COMPUTING
MODULE & LESSON PLANS
APLTCY001

COMPUTING MODULE AND LESSON PLANS
APLTCY001

COMPUTING
MODULE PLAN
SAMPLE LESSON DELIVERY SCHEDULE

This document provides a suggested method of delivery, assessment for this module and nominal
hours for each lesson. In addition, it links module topics to lesson delivery.
LESSON PLANS
Lesson Plans have been developed for deliveryof this module. Each Lesson Plan contains:
Revision points
Lesson objectives
Suggested resources / materials
Methods of delivery
Activities
Assessments.
SUGGESTED RESOURCES & MATERIALS

Projector
Whiteboard
Notebook computer
Student Guide and Activity Workbook
One contemporary computer for each student with Microsoft Windows, Word, Excel and
Internet Explorer and Virus protection software.
NOMINAL HOURS
12 hours.
CRITICAL ASPECTS OF EVIDENCE

Facilitators are to ensure students:
Demonstrate safe working practices at all times when carrying out tasks.
APLTCY001

COMPUTING MODULE PLAN
APLTCY001

COMPUTING
ASSESSMENT STRATEGY
Assessment events should adopt an holistic approach. Assessment activities should focus on collecting
evidence with regard to learner achievement of the module purpose and course outcomes.
Validity
Assessment validity is improved where only the module purpose is assessed, and where elements
of literacy and numeracy are controlled to ensure that no learner is disadvantaged. Ensuring that
assessment methods are appropriate for the module purpose/learning outcomes being assessed
will enhance the validity of assessment. In addition, assessment instructions are to be written at a
level of literacy appropriate to a trade level.
Reliability
Ensuring that course and module documents are understood and used by providers of assessment
can improve reliability. Adherence to the specified qualifications listed in the course and module
documents is critical.
Fairness
Providing the learner with a choice in the method of assessment and with the learner knowing
when, where, what and how they will be assessed, may facilitate fairness of assessment, not having
event failures within the module assessment.
Flexibility
An assessment is flexible when the methods of assessment used can be changed to suit the needs
of the candidate and the workplace.
Assessment events should be designed to collect a variety of evidence with regard to both the
acquisition of skills and knowledge and the application of skills and knowledge. Although the
emphasis of assessment for many modules will be on practical activities, it is important that the
knowledge underpinning practical performance is also adequately assessed.
Assessment events should assess task management, contingency management and job-role
environment skills in addition to the more obvious task skills. As the automotive earthmoving &
industrial trade places an ever-increasing emphasis on diagnosis and problem solving, assessment
should be designed with a similar focus, particularly in the later course modules.
Where appropriate, workplace assessment events should simulate the activities of the workplace.
In addition, workplace assessments should be conducted in the workplace, however, where this is
not possible, the assessment may be conducted in a simulated workplace environment (for
example a training workshop).
APLTCY001

COMPUTING ASSESSMENT STRATEGY
APLTCY001

COMPUTING
SAMPLE DELIVERY SCHEDULE
This document provides a suggested method of delivery, assessment for this module and nominal
hours for each lesson. In addition, it links module topics to lesson delivery.
Topic Learning Activities Assessment Total

Estimated
Time
Learning Outcome1
1. Computer Access and operate computer Knowledge Assessment 3 hour*
Operation equipment used in the to be distributed to
workplace. students at the end of
Activity 1 – Questions 1.1 – the module. The
1.11 (inclusive). Knowledge Assessment
is closed book under
guidance of the
facilitator.
Learning Outcome 2
2. Word Processing Use appropriate software to Knowledge Assessment 3 hour*
and Spreadsheets carryout simple word to be distributed to
processing functions. students at the end of
guidance of the
facilitator.
Learning Outcome 3
3. The Internet Use the internet to obtain Knowledge Assessment 3 hour*
technical information for to be distributed to
service and repair. students at the end of
guidance of the
facilitator.
Learning Outcome 4
4. Computer Carry out routine maintenance Knowledge Assessment 3 hour*
Maintenance and tasks to ensure computer to be distributed to
Security systems operate efficiently. students at the end of
guidance of the
facilitator.
* including assessment and skills development.
APLTCY001

COMPUTING SAMPLE DELIVERY SCHEDULE
APLTCY001

COMPUTING
LESSON PLANS
Lesson Plan 1:
Computer Operation.
Revision
Nil.
Lesson Objectives
Access and operate computer equipment used in the workplace.
Suggested Resources / Materials

Activity & Assessment Workbook
Student Guide
Data Projector
Instructor Notes
Whiteboard
One contemporary computer for each student with Microsoft Windows, Word, Excel and Internet
Explorer and Virus protection software.
Methods of Delivery
Multimedia Presentation
Activity Workbook.
Activities & Assessments

It is recommended that facilitators confirm the student’s understanding of this learning outcome by
asking questions during the presentation.
To assist with the objectives of this Learning Outcome, students are to complete Classroom
Activity 1, Questions 1.1 to 1.11. It is recommended that facilitators assist with the correct
responses; as a classroom activity.
To confirm that learning has occurred, at the end of the module, students are to complete the
Knowledge Assessment. It is recommended that this Assessment be closed book and a time frame
of one hour be given.
APLTCY001

COMPUTING LESSON PLANS
Lesson Plan 2:
Word Processing and Spreadsheets.
Revision
Nil.
Lesson Objectives
Use appropriate software to carryout simple word processing functions.

Student Guide
Data Projector
Instructor Notes
Whiteboard
Methods of Delivery
Activity Workbook.

APLTCY001

Lesson Plan 3:
The Internet.
Revision
Nil.
Lesson Objectives
Use the Internet to obtain technical information for service and repair.

Student Guide
Data Projector
Instructor Notes
Whiteboard
Methods of Delivery
Activity Workbook.

APLTCY001

Lesson Plan 4:
Computer Maintenance & Security.
Revision
Nil.
Lesson Objectives
Carry out routine maintenance tasks to ensure computer systems operate efficiently.

Student Guide
Data Projector
Instructor Notes
Whiteboard
Methods of Delivery
Activity Workbook.

APLTCY001

COMPUTING
ACTIVITIES AND ASSESSMENT

OVERVIEW
APLTCY001

COMPUTING ACTIVITIES AND ASSESSMENT OVERVIEW
APLTCY001

COMPUTING
ACTIVITIES AND ASSESSMENT OVERVIEW
OVERVIEW
The Activity Workbook contains activities relating to this module. Classroom activities are
conducted at the end of each learning outcome to confirm learning. The knowledge assessment
component is designed to assess the student’s underpinning knowledge prior to performing the
practical activities.
ACTIVITY WORKBOOK STRUCTURE
Classroom Activities
The classroom activities are designed to reinforce students knowledge of topics, while providing a
link from learning to practical (work related) tasks. Each activity is aligned to specific learning
outcome presentations.
The Learning Facilitator will determine when the activities are conducted (after sessions, topics,
end of day etc.).
All relevant classroom activities must be completed prior to commencing the knowledge assessments.
Knowledge Assessments
The Learning Facilitator will administer a knowledge assessment for this program. This
assessment will consist of a selection of short answer, multiple choice or true/false questions
relating to this training module.
Students will need to achieve a competent result in the knowledge assessments. The written
assessment is closed book and a minimum standard of 80% is required.
Practical Activities
Practical activities may be conducted in a training workshop environment or in the workplace.
These activities are designed to assess students practical skills once the knowledge assessments
has been completed. The Practical Activities - Student Performance Guide is located in the
Activity Workbook.
The Learning Facilitator will determine when the practical activities are conducted.
Workplace Assessment(s)
The facilitator’s Practical Activities - Marking Guide, located later in this guide, provides a detailed
checklist of students assessment tasks and performance criteria and general knowledge
questions related to the assessment.
The Workplace Assessment(s) should be conducted in the workplace, but may also be conducted
in a simulated workplace environment (for example in a purpose built training workshop). The
same Practical Activities - Marking Guide may be used for workplace assessments
When students are confident that they can meet all requirements of the Workplace
Assessment(s), they will be expected to perform it under the supervision of an approved assessor.
If they meet all requirements in the assessment (as detailed in the marking guide), the assessor
will sign the checklist and submit the result to the relevant accrediting authority. The submitted
result will become part of students portfolio of evidence.
APLTCY001

COMPUTING ACTIVITIES AND ASSESSMENT OVERVIEW
APLTCY001

COMPUTING
CLASSROOM ACTIVITIES
FEEDBACK
APLTCY001

COMPUTING CLASSROOM ACTIVITIES FEEDBACK
APLTCY001

COMPUTING Feedback on PC Operation
ACTIVITY 1: PC OPERATION
Perform the following tasks correctly:

1.1 Connect the PC safely to power source
1.2 Adjust the chair
1.3 Adjust workstation
1.4 Adopt correct posture
1.5 Start up, logon to a network
1.6 Scan a disk for viruses
1.7 Open a file
1.8 Copy and move files between directories
1.9 Save and close files
1.10 Backup files on a disk
1.11 Shut down PC
Students will demonstrate successful completion of the tasks listed on a computer.
APLTCY001

COMPUTING Feedback on PC Operation
APLTCY001

COMPUTING Feedback on Microsoft Word, Microsoft Excel & Spreadsheet Calculations
ACTIVITY 2: MICROSOFT WORD, MICROSOFT EXCEL &

SPREADSHEET CALCULATIONS
Perform the following tasks correct:

2.1 Start a new Word file using the correct procedure.
2.2 Enter the following text using the following formatting:

– Font - Times New Roman
– Style - regular
– Size - 10 pt
– Single line spacing
– Double spacing between paragraphs
– One space after a punctuation mark
– Align document to the left.
1 January 2002
Mr Paul Johnson
Manager
Transport Vehicles Pty Ltd
78 Arthur Street
MODBURY NORTH 5089
Dear Mr Johnson
This is your personal invitation to a sneak preview of the exciting new Caterpillar range of earth moving
machinery.
These vehicles have been available in the United States for the past 5 years where they have built up a
reputation for reliability, quality construction, durability and just plain toughness.
We are very proud to be the only dealership in this state to be able to offer you this high quality range of
vehicles at a very affordable price.
By accepting this invitation you will have the opportunity of inspecting the machinery for yourself and taking
advantage of the special prices we are offering to celebrate the arrival of these highly acclaimed vehicles.
Please confirm your attendance by calling Tony on (08) 883 4176. Refreshments will be available.
Regards
Dale Thiem
Sales Manager
2.3 Use spelling checker.
2.4 Save the completed file on your floppy disk using the filename Word1.
2.5 Print the document.
2.6 Start a new Excel spreadsheet using the correct procedure.
APLTCY001

COMPUTING Feedback on Microsoft Word, Microsoft Excel & Spreadsheet Calculations
Figure 1
2.7 Enter the data in Figure 1.
2.8 Enter formulae to calculate all totals.
2.9 Save the completed file on your floppy disk using the filename Spread1.
2.10 Print the worksheet.
2.11 Format total cells to display amounts as $ (with no decimal places).
2.12 Make the following changes to the worksheet:

a. July Parts (47600)
b. Aug Labour (118988)
c. Nov Other (8876).
2.13 Add column and row for calculating 'AVERAGE'.
2.14 Save the worksheet as Spread2 and print.
APLTCY001

COMPUTING Feedback on User the Internet
ACTIVITY 3: USER THE INTERNET

3.1 Log on to the Internet using an ISP account or following your facilitator's instructions.
3.2 Locate the Caterpillar Website using the search facilities in the browser supplied.
3.3 Locate information on Hydraulic Excavators and print this information.
APLTCY001

COMPUTING Feedback on User the Internet
APLTCY001

COMPUTING Feedback on Computer Maintenance
ACTIVITY 4: COMPUTER MAINTENANCE

4.1 Use virus-checking software to scan a computer hard disc for viruses.
4.2 Run ScanDisk on a standard PC computer.
4.3 Start a disc defragmentation program on a standard PC computer.
APLTCY001

COMPUTING Feedback on Computer Maintenance
APLTCY001

COMPUTING
ACTIVITY TEMPLATE
APLTCY001

COMPUTING ACTIVITIES TEMPLATE
APLTCY001

If you wish to add more questions to the Activity Workbook, the Activity
Template can be found on the enclosed CD Rom file:
Folder: Facilitator Guide
– APLTCY001_ACT_Template Master.doc
APLTCY001

APLTCY001

COMPUTING
KNOWLEDGE ASSESSMENTS
QUESTION BANK
APLTCY001

COMPUTING KNOWLEDGE ASSESSMENT QUESTION BANK
APLTCY001

The Knowledge Assessment Question Bank can be found on the

enclosed CD Rom, file:
– APLTCY001_KAQ_Template Master.doc
APLTCY001

APLTCY001

COMPUTING
PRACTICAL ACTIVITIES
- MARKING GUIDE
APLTCY001

COMPUTING PRACTICAL ACTIVITIES - MARKING GUIDE
APLTCY001

FACILITATOR MARKING GUIDE FOR LEARNING OUTCOME 1 TO 4
Practical Activity 1
COMPUTER OPERATION AND MAINTENANCE SKILLS

Name: .............................................................
Year: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date: .....................
Service Clutch Assemblies

Skills Task:
Assessment for this module will be based on completion of the practical activities outlined above
in this Activity Guide. As tasks are completed they should be checked by an assessor and the
table below completed to record achievement of the required performance.
Pre-requisites Yes No N/A Comments

Student has completed the
knowledge assessment and
deemed competent at an
underpinning knowledge level.
Task Checked Question/Hints

Yes No N/A
Access and operate computer equipment used in the workplace
State OH&S considerations

Covered in the knowledge test
when operating a computer
Power up a computer system
Log on to a network
Operate keyboard to complete a

routine task
Log off of a network and shut

down computer
Comply with OH&S guidelines

for using a computer
Use appropriate software to carryout simple word processing functions
Describe the function of a word

processor
Explain the use of a spreadsheet Covered in the knowledge test
Open a word document and edit

Student Guide
Print a document, save and

close document
Proof read printed document for

accuracy
APLTCY001

Task Checked Question/Hints

Yes No N/A
Use the internet to obtain technical information for service and repair
Explain what the Internet is Covered in the knowledge test
Access the internet
Search web sites for technical

information
Carry out routine maintenance tasks to ensure computer systems operate efficiently
Explain the purpose of the scan

disk function
Describe the defragmenter

process
Explain the purpose of virus

protection
Scan drives for virus's
Run scandisk program
Defragment hard drive
General Comments
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Student Signature: . . . . . . . . . . . . . . . . . . . . . . Date: ..................
Assessor Name: ......................
(Printed Name)
Assessor Signature: . . . . . . . . . . . . . . . . . . . . . . Date: ..................
Supervisor Name: ......................
(Printed Name)
Supervisor Signature: . . . . . . . . . . . . . . . . . . . . . . Date: ..................
Records entered: . . . . . . . . . . . . . . . . . . . . . . Date: .......................
APLTCY001

COMPUTING
GROUP REPORT
APLTCY001

COMPUTING GROUP REPORTS
APLTCY001

COMPUTING GROUP REPORT
For an example of the Group Report (Excel Spreadsheet), refer to

the CD Rom, file:
– Group Report.xls
APLTCY001

COMPUTING GROUP REPORT
APLTCY001

COMPUTING
MEDIA RESOURCES
APLTCY001

COMPUTING MEDIA RESOURCES
APLTCY001

The following additional Media Resources, where applicable, are

provided on the enclosed CD Rom:
Media Resources Folder
– Powerpoint Presentations
– Images
– Video Clips.
APLTCY001

APLTCY001

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Computing

Published by Asia Pacific Learning

Version 3.2, 2003

Copyright © 2003 Caterpillar of Australia Pty Ltd Melbourne, Australia.

Module Outline Document 1

© Caterpillar of Australia Pty Ltd i

ii © Caterpillar of Australia Pty Ltd

MODULE OUTLINE DOCUMENT

© Caterpillar of Australia Pty Ltd 1

2 © Caterpillar of Australia Pty Ltd

MODULE OUTLINE DOCUMENT

1 Media, demonstration and practical facilitation, given:

2 Estimated time of delivery - 15 hours.

3 Classroom and Workshop Environment.

4 Staff Support - refer to recommended student/teacher ratio.

6 Recommended maximum student/teacher ratio:

7 Resources for Student:

© Caterpillar of Australia Pty Ltd 3

NOTE TO FACILITATORS - CULTURAL DIVERSITY:

NOTE TO FACILITATORS - RECOGNITION OF PRIOR LEARNING:

4 © Caterpillar of Australia Pty Ltd

MODULE & LESSON PLANS

© Caterpillar of Australia Pty Ltd 5

6 © Caterpillar of Australia Pty Ltd

SAMPLE LESSON DELIVERY SCHEDULE

SUGGESTED RESOURCES & MATERIALS

CRITICAL ASPECTS OF EVIDENCE

© Caterpillar of Australia Pty Ltd 7

8 © Caterpillar of Australia Pty Ltd

© Caterpillar of Australia Pty Ltd 9

10 © Caterpillar of Australia Pty Ltd

SAMPLE DELIVERY SCHEDULE

Topic Learning Activities Assessment Total

* including assessment and skills development.

© Caterpillar of Australia Pty Ltd 11

12 © Caterpillar of Australia Pty Ltd

Suggested Resources / Materials

Activities & Assessments

© Caterpillar of Australia Pty Ltd 13

Suggested Resources / Materials

Activities & Assessments

14 © Caterpillar of Australia Pty Ltd

Suggested Resources / Materials

Activities & Assessments

© Caterpillar of Australia Pty Ltd 15

Suggested Resources / Materials

Activities & Assessments

16 © Caterpillar of Australia Pty Ltd

ACTIVITIES AND ASSESSMENT

© Caterpillar of Australia Pty Ltd 17

18 © Caterpillar of Australia Pty Ltd

ACTIVITIES AND ASSESSMENT OVERVIEW

ACTIVITY WORKBOOK STRUCTURE

© Caterpillar of Australia Pty Ltd 19

20 © Caterpillar of Australia Pty Ltd

© Caterpillar of Australia Pty Ltd 21

22 © Caterpillar of Australia Pty Ltd

Perform the following tasks correctly:

1.2 Adjust the chair

1.3 Adjust workstation

1.4 Adopt correct posture

1.5 Start up, logon to a network

1.6 Scan a disk for viruses