Professional Documents
Culture Documents
Annual Review
2023/24 Knight Frank’s annual assessment of operating performance in the UK knightfrank.com/research
Seniors Housing sector. This market-leading report includes analysis of
occupancy, sales and rental performance of the largest private operators.
Contents
Page 4
SAMPLE OVERVIEW
Page 5
O P E R AT O R S U R V E Y
Page 8
CUSTOMER PROFILE
Page 10
S A L E S A N D R E N TA L P E R F O R M A N C E
Page 12
O P E R AT I O N A L I N C O M E & C O S T S
Page 14
LEADING ON ESG
We are proud to present the 2023-24 Seniors Housing Once again, this year’s report provides further evidence
Annual Review. This is the 5th edition of our annual of the resilience of the seniors housing market, as well
operator survey and our largest and most detailed as the long term drivers for growth, including focussing
survey of the sector yet. on customers and responding to changing market
Our purpose is to provide operators, developers, conditions. We can see this reflected in the tenures being
investors, and other stakeholders with valuable, offered and the widening choice on DMF structures.
market-leading insight into the sector, both as it is Even with challenges such as build cost inflation,
currently positioned and to show how it has the leading operators continue to grow their platforms,
progressed over time. creating communities that generate long term income
There are two components to the survey. We have streams that offer a hedge against inflation.
asked leading operators for their views on the sector Larger DMFs allow more cost risk to be shared between
and their plans for the next five years. And we have income sensitive tenants and investors creating long term
been provided with data across their current portfolios. alignment. Rental tenure allows increased flexibility and
We have surveyed the leading IRC operators in choice to tenants whilst widening the addressable market.
the UK, providing insights into the daily operations, Sales volumes in 2023 to date appear to be down around
performance, and resident profiles of 115 schemes, 20% year-on-year (albeit with the time delay on Land
managing 13,000 units (110 units per scheme), and Registry a comprehensive dataset is still being analysed).
housing 17,500+ residents. Conversely rental volumes have increased in 2023 year-
In total, 32% of schemes analysed were affordable on-year. And pricing volatility is low with operators largely
and 68% were private, and geographically spread holding headline pricing. These dynamics are more robust
across the country with 30% in rural and 70% in than the wider residential market, where prices increased
urban locations. more post Covid and hence are reducing along with sales
As evidenced by the results of this year’s survey, volumes in the current higher rate environment.
the sector continues to evolve and transform, with The past year has not been without its challenges. Yet,
more flexibility and choice than ever before. Rental there is appetite in debt markets from a growing range of
has been increasing in popularity and amongst lenders to fund seniors housing schemes. Prime yields sit
private IRC operators, DMF options are also on outside of the rest of the living sectors, making leverage
the rise. more accretive. And value looks attractive: high inflation
While there are a number of challenges, there over the last two years means real values remain down.
are more reasons to be positive about the sector Looking forward to next year, inflation will remain
given strong fundamentals and increasing maturity sticky which will continue to support rental growth. If
of operators, as reflected in a number of key the current Older People’s Housing Taskforce delivers in
performance indicators presented in the report. 2024 on their brief of providing policy change to increase
supply, then the sector will have a tailwind through 2024
and beyond which will accelerate investment.
Overall, this year’s survey results serve as a positive
indicator as to the position of the sector following on from
the pandemic and moving through economic headwinds.
13,000 UNITS 115 IRC SCHEMES 17,500 RESIDENTS 110 – AVERAGE NUMBER OF £4 BILLION – TOTAL
UNITS PER SCHEME MARKET VALUE OF
UNITS SURVEYED
Average age of entry for IRC % of operators who offer two or more DMF options
77
2023-24
79
2022-23
68%
2023-24
38%
2022-23
% of schemes offering a maximum DMF % of residents who sold their previous home
above 20% before moving
30%
2023-24
24%
2022-23
93%
2023-24
81%
2022-23
% of private IRC schemes who offer private AVLOS in IRC schemes that have been operating for
rental as a tenure option 5 years+
78%
2023-24
68%
2022-23
7.1 years
2023-24
Sample Overview
LOCATION TYPE, % OF SCHEMES TRENDS IN TENURE, % OF UNITS SINGLES VS COUPLES, % IN IRC SCHEMES
70%
58%
54%
42% 46%
30%
KEY: IRC - Integrated Retirement Community | RH - Retirement housing | AVLOS - Average length of stay | DMF - Deferred management fee | FTE - Full time employee
Operators targeting more urban developments With a focus on offering seniors flexibility
At 76%, urban markets were the target location of and choice
choice for future IRC developments, followed by As well as location, the composition of the
suburban locations (67%) and sites on the edges seniors housing market continues to evolve,
of settlements (48%). The results chime with our with operators broadening the range of options
analysis of development data which shows that available to seniors. More than a third (37%) of
75% of seniors housing schemes built in the last surveyed operators said they plan to incorporate
two years have been in urban areas. more private rental stock in future schemes.
More urban schemes support the priorities
of the Baby Boomer generation for walkability,
convenience, and proximity to culture. Data
To what extent has your outlook on tenure types
from the 2021 Census shows that more than eight changed over the last 12-18 months?
million over-65s already live in urban areas, up
from seven million in 2011. In the next 20 years, 37% 37%
the over-65 population is forecast to increase by
around a third – meaning seniors will make up
an even bigger part of our urban communities.
11%
76%
Urban
67% 33%
48%
Yes No
Edge of
settlement
Do you think your approach to event fee
structures may change or evolve further over the
next 5 years?
19%
61% 39%
Rural
Yes No
Which of the following represents the biggest challenges for the market over the next 12-18 Months?
Current build
costs
63%
Housing market
sentiment
55%
Recruitment
High of on Finding suitable
Regulation inflation site staff sites
19% 19% 19% 19% Availability of
grant funding
15% Availability
of debt
11%
45%
47%
Bungalows
6%
Houses
6%
of operators are considering mixed tenure, sales and Other
rental, for private new IRC schemes Source: Knight Frank Research
Which of the following locations are you considering for new developments?
70%
60%
50%
40%
30%
20%
10%
0%
South East East of London South West West East Yorkshire North East North West Wales Other Northern Mainland Scotland
England Midlands Midlands & the Ireland Europe
Humber
The seniors cohort is the wealthiest cohort with Private IRC ages by tenure
in excess of 1.5 trillion pounds of unmortgaged
housing equity locked up in family houses with
under utilised bedrooms. In the next 30 years 85
this wealth will be released through seniors Private rental IRC
investment in their housing, services and health
and/or inheritance tax/estate planning. We
can see operators catering for the baby boomer
generation which have a higher propensity to
spend their wealth than the previous generation. 84
Understanding customer profiles is crucial to Private
IRC average
helping the sector plan for the future, as well as
for the sales and marketing process. The average
age of entry for residents in IRC schemes across
the UK is 77 years old, down from 79 in the
2022-23 survey. The data shows that seniors 83
moving into communities are over a relatively Private
wide range of ages from less than 70 to over 89. for-sale IRC
But the bulk of people moving in is weighted
towards people who are between 75 and 84.
In terms of the average age of residents living Source: Knight Frank Research
45%
42%
41%
40%
33%
35%
30% 27%
25%
25%
21%
19% 19%
18%
20%
15%
15% 13%
12%
10%
10%
4%
5%
2%
95%
Average age of entry
PRIVATE AFFORDABLE IRC AVERAGE
70%
% of Private IRC residents who were owner occupiers
before moving 63%
60%
46%
40%
21%
20%
14%
29%
11%
9%
10%
6%
5%
0% 0%
78%
for UK HPI over that same time. Not only has it
outperformed UK HPI, but it has been much less
volatile over this period.
It is logical that HPI will vary across the various
stages of development and sales. HPI through sales
will likely be less than HPI once all first sales are of private IRC operators surveyed offer private rental
completed and only re-sales are taking place. as a tenure option, either in standalone build to rent
schemes, or pepper-potted within for-sale schemes.
600 £500,000
500
£400,000
400
£300,000
300
200 £200,000
100
£100,000
0
East East of London North North South South West Yorkshire Average
Midlands London East West East West Midlands and The
£0 Retirement IRC IRC with DMF
Humber
housing
Source: Knight Frank Research, Land Registry Source: Knight Frank Research, Land Registry
140
100
5k £15bn
80 IRC with DMF GDV of Sales in
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
100% 100%
80% 80%
60% 60%
40% 40%
20% 20%
Schemes with operator delivered care Schemes with third party delivered care 0% 2019/20 2020/21 2021/22 2022/23
0%
FTE staffing by scheme size Average FTE Average % of total costs by source
Private IRC schemes, (# of units) staffing per scheme
SCHEMES WITH OPERATOR
50 DELIVERED CARE
13%
Staff
40
15.5 8%
Affordable F&B
47%
IRC
Estate Management
30
Care and Wellness
26%
SCHEMES WITH OPERATOR DELIVERED CARE SCHEMES WITH THIRD PARTY CARE
20% 19% 5%
18%
16%
13%
13%
24% 4% 4%
Estate Agency
6%
1%
1%
4%
0% 0% 19%
Care & Maintenance Food & Estate Other Estate Other
Wellness Beverage Agency Mgmt &
Maintenance
How Important is ESG to your business strategy over the next 5 years? Have you revised design standards for bio
diversity over the past 3 years?
Yes
65%
76%
Very Important
No
18% 35%
Important
6%
Neutral
Ev charging
82% Heat pumps Green space Net zero in
76% 76% operation
71%
Solar power
generation Energy monitoring
59% systems
53%
Car sharing
41% Minimum EPC
rating of A
29%
Other Air quality
18% sensors
12%
Fewer than 15,000 new purpose-built student beds will Fig 1: PBSA delivery falls Despite a challenging backdrop, investment in UK Build Fig 1: BTR investment volumes
Annual delivery of PBSA beds and Quarterly
be added to supply in the 2023/24 academic year, a 28% total schemes to Rent (BTR) has been robust in H1 2023, supported
Q1 Q2 Q3 Q4
fall on the previous year’s delivery and notably below the BEDS SCHEMES (RHS) 2015-19 AV. by an uptick in Single Family Housing (SFH) deals.
five-year average before the pandemic of nearly 24,000. 35k 120 Meanwhile, supply shortages continue to support strong £5.0
schemes being brought to the market. Just 50 new developments will be Investment into the UK Build to Rent market hit £959.8 million in the £2.5
60
completed in 2023/24, less than half the level seen in 2016/17. Leeds saw the 15k
second quarter of 2023, taking year to date investment for H1 to just over £2
£2.0
largest number of new deliveries at 2,328 beds, followed by Colchester (1,544 billion, 7% ahead of the £1.9 billion transacted at the same point last year.
0
2016
2017
2018
2019
2021
2022
2023
0
tricky-to-navigate planning policy all represent notable headwinds that have market caused by current economic uncertainty and the high cost of debt,
2015
2016
2017
2018
2019
2020
2021
2022
2023
contributed to a slowdown in delivery, which has come despite continued which has resulted in some investors temporarily pressing pause.
Source: Knight Frank Research Source: Knight Frank Research
growth in student numbers.
Notable growth in single family housing deals
Student numbers rising Single Family Housing (SFH) accounted for 30% of investment in Q2, taking
Fig 2: Top 10 markets for Fig 2: SFH taking a larger share
UCAS covering the 2022/23 academic cycle showed that more than 560,000 context makes partnering with an investor to fund projects attractive. More
2,328
new undergraduate students were placed into UK universities. Further growth than 81% of investment in the second quarter was via forward funding
is expected, with our modelling suggesting a further 16% increase by the end or forward commitment structures, with the remaining 19% to stabilised
of the decade. In real terms that equates to an additional 263,000 full-time operational assets. Our agency and valuation teams are tracking a further
undergraduate students above the current level. Separate forecasts from UCAS £1.4 billion of transactions which are under offer which we expect will trade
suggest there could be up to a million new university applicants in a single year in H2.
1,346
1,341
1,318
by the end of the decade. UCAS is also projecting a 60% increase in international 89%
student applicants, signalling the ongoing attraction of UK higher eduction.
1,064
UK capital dominates
968
958
Within this, applicants from outside the EU are forecast to rise by 75%. UK investors have been the most active in terms of spend so far this year,
684
672
oliver.knight@knightfrank.com tom.scaife@knightfrank.com
most active at 23% of total investment so far this year, followed by capital 36%
Currently, the total pipeline is around 132,490 beds across the UK, with 22% from Asia Pacific and Europe. Hedging costs remain a challenge for many
Leeds
Colchester
Bristol
Nottingham
Leicester
Liverpool
Salford
Coventry
Norwich
Edinburgh
of this under construction and a further 44% with full planning permission core European Investors, but are expected to ease next year which may 6%
granted. London has the largest pipeline, followed by Nottingham, Leeds, support an increase in investment. 5% 4%
Bristol and Birmingham. 2020-2022 H1 2023
Source: Knight Frank Research
Source: Knight Frank Research
Lisa Attenborough
of 50 institutional investors active in the sector who account for
£75 billion in Living assets under management in the UK
emma.winning@KnightFrank.com
Senior Housing UK Living Sectors
Development Investor Survey 2023
Update 2023
© Knight Frank LLP 2023. This document has been provided for general information only and must not be relied upon in any way. Although high standards have been used
in the preparation of the information, analysis, views and projections presented in this document, Knight Frank LLP does not owe a duty of care to any person in respect
of the contents of this document, and does not accept any responsibility or liability whatsoever for any loss or damage resultant from any use of, reliance on or reference
to the contents of this document. The content of this document does not necessarily represent the views of Knight Frank LLP in relation to any particular properties
or projects. This document must not be amended in any way, whether to change its content, to remove this notice or any Knight Frank LLP insignia, or otherwise.
Reproduction of this document in whole or in part is not permitted without the prior written approval of Knight Frank LLP to the form and content within which it appears.