arpan

Products & Services

1
Index 2
Index 3
 Index
S. N. Products Category Page No.

1 Health Services 5 - 12

2 Government to Citizen (G2C) Services 13 - 18

3 State Government Services 19 - 24

4 Business to Citizen (B2C) Services 25 - 27

5 Pradhan Mantri Welfare Schemes 28 - 35

6 Agriculture 36 – 42

7 Travel & Tourism Services 43

8 Other Services 44 - 50
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Index
4 HEALTH SERVICES
Telemedicine

Diagnostic Services
Phlebotomy Training
MediKaBazaar

Health & wellness medicines and OTC products

CSC Wellness Centers

Welcome cure Health Packages

Ayushman Card

Index 5
 TELE-MEDICINE
Medical consultation is provided through video
conferencing under which patient is enrolled by VLEs and
VLE can either book an appointment with the doctor or can
do an instant call with the doctor in various speciality like
Allopathy,Homeopathy,Ayurveda.Postconsultation
prescription is given to the patient.

Mfine Tele-Medicine
Apollo Tele-Health Service Consultation

CSC’s own Tele-

Medicine service

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Index
 Health & Wellness
Medicines and OTC Products
Digital Seva portal has provided access to VLEs to buy for self consumption or to facilitate citizens to
buy OTC products and prescription medicines.

• Medicines are available at discounted price.

• Doorstep delivery
• Availability of Allopathy, Homeopathy, Ayurveda & OTC products.
• Doctors team for help in prescription generation.
• Order is through Digital Seva Portal.
Jiva Ayurveda: Jiva ayurvedic products can be
TATA 1Mg: Health services and OTC products can purchase through CSC centres
be availed
Welcome Cure: Homeopathic medicines can be
obtained
Pharma Easy: Medicines, pharmaceutical and self-
testing diagnostic kits
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Index
CSC Wellness Centers
A wellness centre is a well organized set up for providing all the health services under
one roof. CSC Wellness Centre endeavours to provide preventive and curative primary
health care services like tele-medicine, diagnostic services and generic medicine services
to the masses in rural and remote areas of the country under one roof, through the vast
network of CSCs.

Services
Telemedicine Diagnostic

Medicine & OTC ordering and distribution

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Index
 Diagnostic Services
A diagnostic test is an examination to identify an individual's specific areas of weakness
and strength in order determine a condition, disease or illness. CSC is currently providing
2 types of diagnostic services at selected CSCs.
Services:
Invasive diagnostic test Non- invasive diagnostic tests

Blood pressure Blood sugar Hemoglobin Pulse Oximetry Body temperature

Pregnancy Malaria Hepatitis HIV Syphilis

Typhoid Dengue Heart rate Chikungunya

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Phlebotomy Training
CSC SPV provides training of blood sample collection to VLEs. This is an 11 days training in
which 2 days is for theory and 9 days for practical training at their nearest PHC.

Phlebotomy is a process of making an incision in a vein with a needle. It is an act of

drawing or removing blood from the circulatory system through a cut (incision) or
puncture in order to obtain a sample for analysis and diagnosis.

Services: Registration
Target Population: VLE

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 MediKaBazaar
• One Stop Solution for All Medical Supplies: Equipment/Consumables/
Disposables/MGPS/Furniture/Imaging etc.
• Significant Procurement Cost Savings: Minimum 5% to upto 30%
• VLE Commission :-2%-7%
• Order process is offline & through Digital Seva Portal.

Method 1 Method 2
Direct purchase of VLE can approach nearby
items online for hospital/doctor/chemist/anim
certain common items al clinic/factory wherever
. some medical items are
needed and make a list of
medical items the centre
usually buys along with
current price and bill proof.

Target Citizens :
Hospitals ,Nursing Homes ,Clinics, Pharmacies, Labs

2 Method of getting the CSC Services

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Index
Ayushman Card
Ayushman Bharat PM-JAY is the
largest health assurance scheme in
the world which aims at providing a
health cover of Rs. 5 lakhs per family
per year for secondary and tertiary
care hospitalization to over 10.74
crores poor and vulnerable families
(approximately 50 crore
beneficiaries) that form the bottom Services: Registration
40% of the Indian population.

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Index
Central G2C Services
PAN Card Services

Water & Electricity Bill Payment Services

ITR Filing

E-Stamp

Government E-marketplace (GeM)

Udyam Services

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Index
PAN CARD SERVICES
CSC E-Governance Services India Limited (CSC SPV)
executed an Agreement with the UTI Infrastructure
Technology & Services Limited (UTIITSL) in July, 2011 for
providing the services of receiving Applications from the
citizens through CSCs and submitting the same to
Services:
UTIITSL for issuing PAN Card.
Application for allotment of New PAN
Updation of PAN Card

Target Population : All Citizens

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Water & electricity
Bills Payment Services
Common Service Centre is engaged in delivering various
Services: Bill Payment
services which are associated to the daily routine of citizens.
One of them is water & electricity bill payment facility.
Target Population : All Citizens
Individuals can pay their water & electricity bill by visiting
their nearest CSC centre and with the help of VLE it can be
done instantly.

ITR Filing
Common Service Centres provide Income Tax services Services: ITR form Filling
such as e-return filing, verification, payment, Etc through
VLE’s Target Population : All Citizens

(ITR 1 and ITR 4 to be filed online.)

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e-Stamp

E-Stamping is a computer-based application and a secured way of paying

non-judicial stamp duty to the Government. The prevailing system of
physical stamp paper/franking is being replaced by E-stamping system. E-
Stamping is currently operational in a number of States and Union
Territories.

Stock Holding Corporation of India Limited (SHCIL) is the only Central

Record Keeping Agency (CRA) appointed by the Government of India for Services: Registration
managing e-Stamping. As the CRA, SHCL is responsible for user registration,
Imprest Balance Administration and overall E-Stamping application Target Population : All
operations and maintenance.
Citizens

Tutorial Video: https://www.youtube.com/watch?v=FhGR-hwQNeA

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 GeM Services
GeM partnered with CSC – SPV to leverage their existing infrastructure for
its advocacy, outreach, mobilization, and capacity-building with:

1. Last-mile Government buyers such as Urban Local Bodies, Panchayati

Raj institutions etc

2. Under-served seller groups in rural areas; namely women and tribal

entrepreneurs, micro, small enterprises (MSE), self-help groups (SHGs),
farmer producer organizations (FPO), Startups, artisans and weavers,
Hunar Haat craftsmen, bamboo producers, and Services:
Buyer Registration
3. Corporates, Companies (Proprietary/Partnership/Private Limited/Public Seller Registration
limited, etc.) including Section 8 Companies, Non-Banking Financial
Companies (NBFCs), Private Companies as part of their Corporate Social Target Population:
Responsibility (CSR) initiatives, Colleges, Scientific and Technical All Citizens
Research Institutions, and Universities, among others

Tutorial Video: https://www.youtube.com/watch?v=72rc1MWCht4

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 Udyam Services
Udyam is an online system for registering micro, small and medium
enterprises launched by the Ministry of Micro Small and Medium
Enterprises on July 1, 2020. The government had also revised the
definition of MSMEs from the same date. More than 88 lakh MSMEs
have successfully registered themselves to date through the Udyam
registration portal.

Micro, Small, Medium Enterprises are known as MSMEs in short.

Target Population: All

Services: Registration of micro, small and Citizens
medium enterprises (MSME)

Documents Required :
Aadhar Card
Pan Card

Tutorial Video: https://www.youtube.com/watch?v=W62zzeMCcpQ

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 6
State G2C Services
E-District Services

PDS (Public Distribution Services)

Labour Registration Services

E-Vahan – Sarathi Transport Services

Municipal Services

Index 19
 E-District Services

Districts are the de facto front end of government. The e-District project has been
conceptualized to improve the experience of G2C interactions for citizens at the
districts through seamless delivery of various services like certificates, licenses, Ration
Card, disbursement of social welfare pensions, online filing of RTI, land registration,
land records, Government taxes, utility bill payments etc.

Objective: Providing Single Window 15 States

Service To The Citizens Of The State.
Arunachal Pradesh Madhya Pradesh
Services: Registration Assam Maharashtra
Chhattisgarh Puducherry
Target Population: Daman and Diu Tripura
Every Citizen of the State Haryana Uttar Pradesh
Himachal Pradesh Uttarakhand
Jammu & Kashmir West Bengal
Jharkhand

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 Public Distribution
Services (PDS)
Ration card is an official document that is Types of Ration cards
1. Priority Household (PHH) ration cards: PHH Card
used to purchase food grains at subsidised holders are eligible for 5 kg of food grains per
rate from stores under the Public Distribution member monthly. Antyodaya Anna Yojana (AAY)
ration cards: AAY Cards are issued to “poorest of
System. Apart from the above primary poor” households. AAY Card holders are eligible for
function the card also serves as an identity 35 kg of food grains per month.
document. Respective State/ UT
2. One Nation, One Ration Card - One nation- one
Governments issues Ration Cards to ration card is a scheme to ensure food security for
households of India under the National Food all. The scheme also includes internal migrants
within India, who can purchase subsidized food from
Security Act (NFSA). any PD Store across India. For instance, a worker
from Orissa employed at Kerala could obtain his
Services: Registration & Updation share of food in Kerala, while his family can obtain
their share in Orissa.
Target Population: All Citizens

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 Labour Registration
The people employed in Building and other Construction Works include workers from unorganized
sectors which are associated with the very poor and the oppressed class. In order to facilitate
improvement in their working and with the aim to provide financial aid under such conditions, the
government led to the formulation of a board for providing financial aid to them for their benefit under
various schemes.

Services: Service in 7 States

Labour Registration
Labour Contribution Chhattisgarh
Labour Certificate Gujarat
Labour Services
Renewal Registration
Haryana
Registration and smart card printing by CSC Punjab
Conversion of red book to smart card by CSC Tripura
Document Verification & Smart card printing by CSC. Uttar Pradesh
BOC Workers Registration
BOC Workers Subscription Payment Uttarakhand
Registration

Target Population: Unorganized Labourers

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 E-Vahan & E-Sarathi
eVahan & e Sarthi transport services are been provided through CSC portal. This is helping the
citizens to access and apply for the state transport services at ease.
Services under Vahan : Services under Sarathi:
• Renewal of Temporary RC • Conductor DL Services
• Transfer of Ownership • Apply for Conductor DL
• Change of Address • Apply for New DL
• Renewal of Registration • DL services
• Surrender of RC • Learning DL services
• Cancellation of RC • Apply for Learner License
• Vehicle Conversion • Add class of Vehicles
• Vehicle Alteration • DL services (Replace of DL/Others)
• Addition of Hypothecation • Print Application Forms
• Termination of Hypothecation • Update Mobile Number
• Continuation of Hypothecation • DL Extract
• Fee Payment
Target Population : All State • Upload Documents
Citizens • Check Payment Status
• Application Status
For more information:
• Tutorial of LL test
https://www.csctransport.in/ • Appointments
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 Municipal Services

Services: CSCs are the access points for delivery of essential public

GUWAHATI PROPERTY TAX PORTAL utility services, social welfare schemes, healthcare, financial,

PROPERTY TAX COLLECTION education and agriculture services and now civic services of

MCD BIRTH CERTIFICATE Municipal Corporation of Delhi and Guwahati Corporation

MCD BIRTH CERTIFICATE UPDATION as G2C services. It provides digital access and to make e-
governance services available to the citizens at doorstep.
States: Assam, Delhi and Uttrakhand
Target Population: All State Citizens

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 7 B2C Services

Bharat bill pay system - State

CSC Dhwani

CSC e-Vigyapan

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 Bharat Bill Payment
System (BBPS)
A One-Stop Bill Payment Solution has multiple modes of payment and provides instant
confirmation of payment via an SMS or receipt. BBPS also offers various bill collection categories
like electricity, telecom, gas, DTH, water bills etc. through a single window

Services:
Bill Payments

Target:
All Citizens

https://digitalseva.csc.gov.in/

Tutorial Video: https://www.youtube.com/watch?v=kVO6jksw--8

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CSC Dhwani
Services: CSC Dhwani is a way to advertise your services or any thing in audio
Audio Making
mode. Any one can avail this service for advertise their any kind of

Target Population business either he/she is VLE or other human being. CSC Dhwani is a
All Citizens service exclusively for VLE to promote their business. Dhwani audio is
only audio service not a video service.

CSC e-Vigyapan
Services: To create a nationwide measurable commercial network of digital display
Advertisement publish
signage and capitalize the attention of captive audience inside CSCs
Target Population through advertisement and/or experiential marketing, subsequently
All Citizens generating a robust, sustainable and durable revenue stream for VLEs.

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 Government
Schemes
Ayushman Bharat Yojana
PM - Kisan Maan-dhan Yojana
PM Street Vendor’s AtmaNirbhar Nidhi Yojana
PM Fasal Bima Yojana
PM - Shram Yogi Maan-dhan Yojana
Government Schemes in India are launched
by the government to address the social and
economic welfare of the citizens of this
nation.
These schemes play a crucial role in solving
many socio-economic problems that beset
Indian society; thus, their awareness is a
must for any concerned citizen.

PM - Kisan Samman Nidhi Yojana

CSC SPV is the implementing agency of the
PM - Laghu Vyapari Maandhan schemes to the last mile through VLE’s
(NPS Traders)

E-Shram Registrations

Index 28
 Pradhan Mantri Kisan
Mandhan Yojana
Government of India has introduced a voluntary and contributory pension scheme for landholding Small
& Marginal Farmers to provide them social security and a healthy and happy life after they reach their old
age. Under this scheme, a monthly pension of Rs 3,000/- will be provided to all eligible Small and
Marginal Farmers. contribution between Rs 55 to Rs 200.

Service :
1. Registration
2. Update Target Population:
3. Donate Small & Marginal Farmers
4. Reprint
(between age 18-40 yrs)
5. Revival
6. Death Exit
7. Self Exit

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 PM Street Vendor’s
AtmaNirbhar Nidhi Yojana
A SPECIAL MICRO-CREDIT FACILITY FOR STREET VENDOR
The scheme is a Central Sector Scheme i.e. fully funded by
Ministry of Housing and Urban Affairs with the following
objectives:
(i) To facilitate working capital loan up to `10,000;
(ii) To incentivize regular repayment; and
(iii) To reward digital transactions

The scheme will help formalize the street vendors with

above objectives and will open up new opportunities to this
sector to move up the economic ladder.

Service: Registration
Target Population: Street Vendors

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 Pradhan Mantri Fasal Bima
Yojana (PMFBY)
PMFBY was launched from Kharif 2016 with aim to support Objective of the Scheme:
production in agriculture by providing an affordable crop
insurance product to ensure comprehensive risk cover for crops ▪ Providing financial support to farmers
of farmers against all non-preventable natural risks from pre- suffering crop loss/damage arising
sowing to post-harvest stage. It is a comprehensive, yield based out of unforeseen events.
crop insurance scheme which aims to provide financial support ▪ Stabilizing the income of farmers to
to farmers suffering crop loss/damage arising out of unforeseen ensure their continuance in farming.
events. ▪ Encouraging farmers to adopt
Service: Registration innovative and modern agricultural
practices.
▪ Ensuring credit worthiness of the
farmers, crop diversification and
enhancing growth and
competitiveness of agriculture sector
besides protecting the farmers from
production risks.

Target Population: All Farmers

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 Pradhan Mantri Shram Yogi
Maandhan (PM-SYM)
Pradhan Mantri Shram Yogi Maandhan is a government scheme meant for old age protection
and social security of Unorganized workers.

Eligibility Service :
• For Unorganized Workers (UW) • Registration
• Entry Age between 18 to 40 years • Update
• Monthly Income up to Rs 15000/-
• Donate
• Reprint
Features • Revival
• Assured Pension of Rs. 3000/- month • Death Exit
• Voluntary and Contributory Pension Scheme • Self Exit
• Matching Contribution by the Government of India

Target Population: Unorganized Workers

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 Pradhan Mantri Kisan
Samman Nidhi Yojana
PM Kisan is a Central Sector scheme with 100% funding from Government of India.

• Under the scheme an income support of 6,000/- per

year in three equal installments will be provided to all
land holding farmer families.
• Definition of family for the scheme is husband, wife and
minor children.
• State Government and UT administration will identify
the farmer families which are eligible for support as per
scheme guidelines.
• The fund will be directly transferred to the bank
accounts of the beneficiaries.

Service: Target Population:

Registration Land holding farmer’s
EKYC families

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 Pradhan Mantri Laghu Vyapari
Maandhan (NPS Traders)
The National Pension Scheme for Traders and Self Employed Persons Yojana (Pradhan Mantri
Laghu Vyapari Maan-dhan Yojana) is a pension scheme for shopkeeper’s/ retail traders and
self-employed persons for providing monthly minimum assured pension of Rs 3000/- for the
entry age group of 18-40 years.

Service : It is a voluntary and contribution

• Registration
• Update
based central sector scheme.
• Donate
• Reprint
• Revival
• Death Exit
• Self Exit

Target Population: All small scale workers

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 E-Shram Portal
Objective

Creation of a centralized database of all unorganized workers (UWs) including Construction Workers,
Migrant Workers, Gig and Platform workers, Street Vendors, Domestic Workers, Agriculture Workers, etc.,
to be seeded with Aadhaar.
To improve the implementation efficiency of the social security services for
the unorganized workers.

Integration of Social Security Schemes meant for UWs being administered

by MoLE and subsequently those run by other ministries as well.

What is required for registration?

1. Aadhaar Number
2. Mobile number linked with Aadhaar.
3. Savings Bank Account number with IFSC code.

Service: Registration & Updation

Target Population : All Citizens
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 Agriculture
Products & Services
CSC e Agri

Agri Tele-Consultation & E –Pashu Chikitsa

Nursery & Seed Production

Soil Testing Center

Protected Cultivation & Organic Farming

Kisan E- Mart

Agricultural Government Schemes

Drone Pilot Training Facility

Services : Lead Generation
(In Process)

Target Population: Applicable for all farmers

For more information, please visit: https://www.cscagri.in/fpo/index

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 E-AGRI
Product under E-AGRI: CSC eAgri portal is an e commerce platform which brings

Subsidized and Non subsidized fertilizers in all the commodities required by farmers from sowing to

Water soluble fertilizers harvesting under one umbrella. Besides this, the
Growth Promoters/Nutrients commodities can be procured through IFFCO eBazar and
Bio-fertilizers Kisan eStore. The basic requirements that farmers have
Agro-chemicals namely agri inputs like seeds, fertilizers, agrochemicals,
Farm implements - Tractor agri-implements, advisory services, banking facilities etc
Soil Testing kits including cattle feed too.
Cattle Feed
For this purpose CSC has signed MoU/agreement with
organizations, details given in the table below:

For more information, kindly visit at https://www.csceagri.in/

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 Tele – Agriculture
Consultation
Agriculture related Tele-consultations is provided to farmers
E-pashu chikitsha
through Krishi Vigyan Kendra (KVK) scientists. Farmers can
get advisory on various agricultural aspects such as new and Tele-health consultation for cattle health is
improved practices of farming, soil health, cultivation provided through veterinary doctors on
practices of various agricultural and horticultural crops, health conditions of animals on Payment of
fertilizers and their optimum doses, control of insect, pest Rs. 5/- per case by FPO’s.
and diseases of crops, and irrigation.
Weather forecast and agro-met
advisory
Agricultural Consultation Advisory on Crops
Farmers visiting CSC centre can get advisory services on Weather forecast updates and agromet
various agricultural aspects such as new and improved advisory services can be avail through
practices of farming, soil health, cultivation practices of
various agricultural and horticultural crops, fertilizers and scientists of Indian Meteorological
their optimum doses, control of insect, pest and diseases Department (IMD)
of crops, irrigation and fustigation.
Index
 Nursery & Seed
Production
Nursery is a place where plants are propagated and
grown to a desired size. Crop grown by nursery is
quite early and fetch higher price in the market.
Economically more profitable. The technique saves
land & labor cost.

Seed production requires favorable weather

conditions as well as the absence of damaging
insects. It is mainly done with great precision so that
the next harvest is of high quality and quantity.

Services : Nursery & Seed production related

information only

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 Soil Testing Center
CSC is providing mini soil testing kits through Bhumi Prayogshala which analyses the soil samples of farmer’s
fields for micro & macro parameters. On the basis of reports generated, necessary recommendation of
nutrient application is provided. This helps in need based application of fertilizer which will save the cost of
farmers.

There are easy 3 steps to set up a Digital Lab like Bhumi Prayogshala
Benefits of Digital Soil
Testing Solution:

▪ Long term Fertility

▪ Crop Production
▪ Agricultural sustainability of
Farmer’s farm.
Services:
Service: Soil Lab setup facility

www. soiltestingindia.com Macro and Micro Test

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Protected Cultivation
& Organic Farming
Protected cultivation is a process of growing crops in a controlled environment. It is
mainly done to produce exotic and off-season crops to make it available in the market.

Organic farming is a production system which avoids or largely

excludes the use of synthetically compounded fertilizers,
pesticides, growth regulators, genetically modified organism
and livestock food additives.

Services: Training on Protected Cultivation & Organic

Farming related information only

Target population: All Farmers

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 Kisan E-Mart
CSC Kisan e-Mart platform which to be launched
shortly to help farmers to sell their produce directly
to buyers .

The platform deals directly with farmers and no

intermediary is permitted. CSC VLE can help farmer
to connect with the buyer. VLEs can use the below
link for registering farmers.
Services : Registration

Index 42
 Tours & Travel
Through CSC SPV users can avail tour and travels services that includes booking of train
tickets, bus tickets, air tickets and hotel bookings.

Services : Registration | Booking | Cancellation | Refund

Target Citizen : All Citizen

https://digitalseva.csc.gov.in/web/services/travel

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Other Services

Gramin Naukri Portal

SPARSH Defence Pension Services Portal

Dak Mitra

E-Sign

Online Recruitment Management System

CIBIL Report

44
 Gramin Naukri Portal
CSC's Gramin Naukri Portal is a Digital platform to bridge
the gap between job seekers and Job Providers. Now job
search or hiring-related to the blue-collar sector become
simple, smart and much cheaper than ever through 3.75
lakh CSCs across the country.

All Common Service Centres would act as Gramin Naukri

Kendras:
• Gramin Naukri Kendras shall facilitate Job Seekers
by registering them and posting their bio-data on
Gramin Naukri Portal. VLEs will also support job
seekers for matching relevant jobs and facilitate
online interviews at CSCs.
• Gramin Naukri Kendras shall facilitate
Industries/MSMEs in getting skilled manpower
through Gramin Naukri Portal.

https://cscgraminnaukri.in/gn/
Services : Registration
Target Population: All Citizens
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 SPARSH
SPARSH Defence Pension Services Portal
System for Pension Administration
(RAKSHA) (SPARSH) is being implemented
by Ministry of Defence for meeting the
pension sanction and disbursement
requirements for Armed Forces viz. Army,
Navy, Air Force and Defence Civilians.

Centralized sanction, claim and disbursement Services: Login and Work process
of pension.

Target Population: All Citizens

Tutorial: https://www.youtube.com/watch?v=4hw6RhbqnKQ

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 DAK MITRA

CSC Dak Mitra Portal has been started by CSC.

All CSC VLEs are being given a new job through
this portal. Through this CSC VLE can do many
different types of work like Parcel Booking,
Parcel Tracking, reports etc.

Services:
Parcel Booking
Parcel Tracking
Reports Target Population: All Citizens

Tutorial: https://www.youtube.com/watch?v=nIMiV5N2Ddg

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 E-SIGN
CSC eSign service allows to replace manual paper based signatures by integrating APIs which will allow
an Aadhaar holder to electronically sign a form/document anytime, anywhere legally in India. eSign
service facilitates significant reduction in paper handling cost, improves efficiency, and offer
convenience to the customers.

Services: Registration

Target Population: All Citizens

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 ORMS
Online Recruitment Management System
CSC SPV propose for design and development of end-to-end Online Recruitment Management System
(ORMS) without any direct cost to department (but a nominal processing charges may be charged from
candidates similarly done in BSF, CRPF and other departments).
Services:

Target Population: All Citizens

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 CIBIL REPORT

Check your CIBIL Score through Digital Seva portal

Importance:

• It will help peoples to get the loan easily and with higher CIBIL score customer can
get approval of high amount of loan.

• VLE can check the CIBIL report of the customer before putting loan leads.

• It will help customer to know the CIBIL score & get the loan easily from band and
also for VLE to help other peoples in their area to get the loan and other banking
services.

Service: Check the online report and take the print out.

Target Population: All Citizens

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Send your feedback at csccapacitybuilding@cscacademy.org

238, 3rd Floor, Okhla Industrial Area,Phase-III, New Delhi-110020.

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