ITC Infotech India Limited FRS_MOM V1.

Meeting Invited By Karine RUELLO Meeting Venue Skype

Customer Name
FRS Vendor Name ITC Infotech
Agenda
Monthly Committee Meeting Date 08-07-2019
Minuted By Shaik Mustafa

Members Present
ITC Infotech FRS Third Party
Saurabh Saket Jean-Luc ADALIAN
Shaik Mustafa Remi SCHAFF
Anu Joy Karine RUELLO
Gajendra Ramteke
Raghavendran B

Sl. No. Topic Component A/I Responsibility Target Date Status

Updates provided to all

Service ITC Infotech /
1 stakeholders on Service NA Closed
summary I FRS
performance
To provide comprehensive 24x7
support on Windows and Network
2 ITC L2 Support L2 support additional resources A FRS NA Open
would have to be added. Accor to
take a decision on the same
ITC Infotech is following up with HP
to check if Applications (HPSM,
Application NNM & SiteScope) are Compatible
Compatibility with windows 2012 R2 & 2016 R2 10-July-
4 A ITC Infotech Open
with 2012 R2 & 2019
2016 R2 Meanwhile ITC Infotech to suggest
some Cloud based tools and
schedule a call with Accor to
explain the features
ITC Infotech to analyze the reason
Overall
for the increase in volume in 03-July-
5 Helpdesk A ITC Infotech Open
colleague tickets in month of May 2019
Volumes
2019
ITC Infotech to come up with
graphical representation of the Next
6 Monthly Report A ITC Infotech Open
volume dashboard in monthly deck Meeting
in future meetings
Further Celine to come back with options
7 Meetings with on meeting up with ITC Infotech to A FRS NA Open
Accor understand service capabilities

Confidential Page 1 of 1 26/06/2019

ITC Infotech India Limited FRS_MOM V1.0

Prepared By Shaik Mustafa Approved By Saurabh Saket

Date 17-May-2019 Date 17-May-2019

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