QUESTION SET : (PART4)

1. Leadership Magic:
 How do you keep the team vibes positive as Chief Manager and
Regional Sales Head? Any quick tips?
 Share a memorable story from your leadership journey.
 As we all know the quote lead by leadership. Successful leader will
always keep his/her team ahead of him. Because I feel in banking your
number speaks. This is the first time in my banking career I am handling
the team that too my teammates are completely new in banking, or
they are from different segment all together. In banking the success
mantra is connectivity, effective communication keenness to hear more
and talk little. It’s been 7 months I m handling the team, I have started
teaching them right from scratch in simple words A to Z things I am
helping them.
 First things they should know about system and processes.
 Second, they should talk less and prob clients more so we can do the
exactly profiling of the client. In the conversation client always gives a
hints of his requirements.
 Third they should be keep brushing their knowledge every time and
every day. Every service should be led by sales no free lunches are
available in the world.
 Grooming and formal attire is must when you are representing the
bank.
 I interact with them everyday I attend clients with them, do visits with
them helping them in sales and processing if they get stuck any where
so team is always a small family to need to take care and nurture them.
As mentioned, my connectivity with my team is like my child they know
if they get stuck whom to call even on mistakes they call me without
any fear and my shout is only to save them and make them learn
2.
3. Sales Rollercoaster:
 How do you navigate the sales rollercoaster in your role? Any lessons
from the ups and downs?
 Any memorable experiences that taught you valuable lessons in sales?
4. So, since I’m in NRI banking since last 15/16 years and current profile is also
same so what I have learnt and what I m making my team learn is that In this
segment due to time difference it’s very difficult to catch hold the clients so
the best way is try getting in touch with them on mails and messages. One
happy client will get another 10 clients for you. In the social world and in
banking one things works very well is repo building, trust, keenness to help
and demand for business. Service after sales is the best example, I had an
numbers of examples while I was rm and now also when I m team leader. One
 thing I have realised that after me becoming the RHS the growth of the zone
has gone in double digits. The more difficult the clients 99.99% chances of
maximum business you can pull from he and if you did that trust me he will
start working for you. And the day you realise that client has started working
for you then you can very well praise yourself by saying excellent work done.
5. Inclusive Strategies:
 As a woman leader, how do you ensure inclusive strategies for the
team?
 Any cool initiatives for fostering diversity and inclusion?
6. Yes, I feel as a female leader I get stuck sometimes only when it comes to
harsh reviews even if I shout out on something I feel very bad. I feel
sometimes when you shout it is the requirement of the time but at the same
time I feel one strategy doesn’t work for whole team, Everyone is different and
everyone needs different treatment, Little encouragement, some small
punishment or some rewards or treating them out or some sort of recognition
is more than enough. As a leader I feel you should listen everyone, but I
ensure they do what I want and trust me I m very good in that.

7. Client Connections:
 What's your approach to client relationships, especially with diverse
clients?
 Share a quick client story that left an impression on you.
8. My approach to my clients were never to cross sell them any banking product
or the matter of fact whatever I have sold products as per client’s
requirements I have never did any sales because bank was running any
campaign my sales was very clear rather giving one choice I have always given
multiple choice to clients so they can select the best out of all. At times I have
realised even offering a water, a cup of coffee or chai can fetch you so much
of details about the clients so much of insight they can even which even if you
ask them, they will not provide the simple. Reason is comforting the clients,
treatment approach towards helping them listening them and sorting out
things for them. During pandemic I have gone out of the way to help the
clients’ parents as they couldn’t travel to India, and they felt very helpless. This
small gesture of help had given them so much of comfort to talk freely about
personal professional and financial things.
9. Team Energizer:
 How do you keep the team engaged and motivated? Any favorite team
rituals?
 Share a lighthearted or funny team moment.
 Treat team well and always be approachable stand by to them even if
they are wrong don’t point out in front of whole team. Pr aise them in
front of team but when u need to shout ensure its only 2 of you.
10. Tech and Trends:
  How do you keep the team tech-savvy while maintaining the human
touch?
 Any surprisingly effective tech implementations?
11. Banking has become fully digital, and they have no option but to keep them
updated same time being a salesperson they have no option but to be well
connected with clients through their communication which has human touch.
If you want to good salesperson or team leader, you need to have human
touch in your communication and sales can not be done without it.
12. Balancing Acts:
 How do you balance work and personal life? Any favorite ways to
unwind?
 Share a quick story about managing work-life balance.
13. One this which I would like to mention is when you are in sales you can always
manage your things well compare to people who are in services or operations.
Sales is not restricted to your work premises its all about the engagement with
clients it could be your office or their office or their homes. Many banks has
options that people in sales can do work from home for a day if needed which
is the best thing so that they can easily manage things fix up the meetings
and then going n meeting clients.
14. Success Celebrations:
 How do you celebrate hitting sales targets with the team?
 Any quirky or fun celebration traditions?
15. This is very simple work hard party harder. Treat them for lunch dinner or may
be gifting them something which they can enjoy with their family.
16. Career Curveballs:
 Share a quick story about facing an unexpected career challenge.
 Any advice for handling unexpected challenges with grace?
As of now I have never faced such things apart having some seniors
who really needed training on effective communication and code of
conduct usage of language.
17. Words of Wisdom:
 What empowering advice do you have for management students
eyeing leadership roles, especially women?
 One piece of advice you wish someone had given you when starting
your career? If you really want to lead the team them you must work as
a salesperson, go meet the people outside see how things work, what
you offer and what your competition is offering, check how people
judge you. How do you communicate and what response you get after
your sales and services. The person who can work on ground level will
be the excellent team leader because only he will know what are the
challenges and how to get them resolve. There is no separate tips for
females sales is sales. It can be done by male or female. Infact a female
who can management multiple task in her life will be the best team
leader subject to if she understand the team like she understands her
family.