The service sector in India is the largest and fastest-growing sector, with the highest labor productivity

and a significant contributor to the GDP and FDI. Based in India, Infosys is a multinational service
company focusing on information technology, digital services, business consulting, and outsourcing,
established in 1981. Due to the growth in the service sector, Infosys had a change of business
expansion by increasing the span of the markets and creating demand for BPO and services related to
IT and consulting. The growth of the service sector and digitalization also increased the demand for IT
services like software development, IT solutions, and consulting services.
Infosys believes that an agile workforce is at the core of a resilient enterprise; the individuals who can
embrace change can quickly learn and find new ways of working. For this, they make sure their
employees are trained and reskilled to adapt to changes. In 2022, Infosys was named the fastest-
growing IT service brand in the world with a YoY brand value growth of 52% to $12.8bn.
The company believes that to be successful, one must integrate technology into its business framework,
schoose its business priorities wisely, and modernize the core in phases. For this, Infosys takes the
following steps:
1. Simplifying core systems: This is the first step towards transformation and focuses on the
importance of modernizing traditional Monolithic ERP systems, which are generally large
software solutions that handle various aspects of a business and are tightly integrated, which
makes them less flexible and more rigid to adapt to changes. These are replaced by platform-
led, lightly tied components that perform smaller and specialized tasks and can work together
or independently as needed. These are built on open software that makes it open for
redistribution, inspection, and modification.
2. Create fire lanes for microservices and APIs: Microservices are an architectural style for
developing software systems as a collection of small, independent, and loosely coupled
services. They represent an application's definite function or feature. APIs define rules and
protocols that determine the interaction of components or software applications. Specific
functionalities can be extracted from the existing monolithic system and used as microservices
 that can expose the functionality through APIs. This would allow more agility and flexibility
and ensure better data sharing.
3. Shifting non-core elements to cloud: A cloud is a remote server hosted on the net that helps
store, manage, and process data and applications. The systems must be cloud-compatible to
migrate the non-core elements; hence, the processes must be changed or updated. Several
decisions relating to the cloud type, renewal cost, and reengineering have to be taken. Successful
implementation leads to a reduction in running costs and an improvement in order processing and
shipping volumes.
Apart from these initiatives to modernize the core of the business, Infosys places a heavy
importance on leveraging AI in Quality Assurance (QA). As the service sector developed, so did
the use of technology in automation and QA. It was based mainly on UI in the early stages and was
centered around regression. Then the focus moved to multitier automation. Infosys uses automation
approaches with AI, eliminates test coverage overlaps and defects, and optimizes efforts.

The company has integrated technology in most aspects of its functioning. It uses IoT for waste
management and data to gain an advantage in ESG investing. It firmly believes in digitization and
plans to digitize media supply chains and solve problems relating to core oil and gas problems
using AR and VR. As India's service sector grows, Infosys can improvise its technology and
generate higher revenues owing to the LPG policies and government support.