Professional Documents
Culture Documents
Submitted to:
Gouranga Chandra Debnath
Assistant Professor
Submitted by:
Sumon Kumar
Program:BBA
16 June 2016
Assistant Professor
Dear Sir,
I like to inform you that I have submitted my internship report on “Recruitment and
selection process of Rupali Bank Limited” with due gratitude and appreciation and as per
your instruction. I hope this report will be informative as well as comprehensive.
The internship program has given me the opportunity to learn about different aspect of this
well reputed organization. Before facing the corporate world, I have gathered general idea
about the organization cultural and activities.
I also want to thank you for your support and patience for me and I appreciate the
opportunity provided by you through assigning me to work in this thoughtful project
You’re sincerely
Sumon Kumar
ID# 113-11-2237
Program:BBA
“Recruitment & Selection process of Rupali Bank limited”. During internship program, I have tried
my best to collect the information related to study topic and prepared the report within a very short
time. That is why, there may have some unexpected mistakes in the report. I apologize for any
mistake in this report.
I worked in Rupali Bank limited as full time internee from March 01, 2016 to 31 May, 2016. The
internship aimed at allowing fresh candidates to get an insight view of the Recuirement & selection
process of Rupali Bank Limited.
The best feature of my internship program was the access to a motivated and hard working team of
highly knowledgeable banking professionals. The most important skills that I learnt were the ability
to work in a team. I also picked up considerable skills in handling team communication, training
other, getting trained me, and the ability to adapt to the ever changing banking scenario.
Sincerely Yours,
__________________
Sumon Kumar
BBA ID#113-11-2237
Program: BBA
__________________
Sumonkumar
BBA ID#113-11-2237
Program:BBA
I am pleased to state that Sumon kumar worked hard in preparing this report
and she has been able to present a good picture of the concerned organization.
--------------------
I am highly grateful & like to express my sincere thanks to HR Manager of Rupali Bank who
permitted me as an Intern in such a prestigious organization.
Above all thanks to my friends and relatives who always encourages me to prepare myself to
be honest and efficient in my academic and professional career. All the relevant things I have
tried our best in order to serve the every objective of this report. To make the best understand
of the theoretical portion, relevant tables, bar diagram and pie chart has been produced,
HR Manager & other who teach us about overall banking and In Rupali Bank Limited with
significant, vital, imperative and essential information during face-to-face speech, by
providing some papers etc. and try to help us from the core of their heart as like as their
younger Brothers. Officer for their cordial co-operation and guidance in all the way to do our
internship and to prepare this report.
EXECUTIVE SUMMARY
To meet the requirement of the course outline as well as to comprehend the application of the
theoretical knowledge in the practical fields, the internship report on Recruitment and Selection
Process of Rupali Bank Limited (RBL) has been conducted. The main focus of the study is to analyze
the recruitment and Selection Process of Rupali Bank Limited, to identify the strengths and
weaknesses of existing Recruitment and selection Process and suggest some measures for bringing
effectiveness in Recruitment and Selection Process.
As a young intern in a reputed Bank like Rupali Bank Limited I have tried my best to go through
Recruitment and Selection Process within of three months. The study on Recruitment and Selection
Process is a descriptive report. To prepare the report I used both primary and secondary data. The
tenure of three months in not so long prepares a good report. There are various limitation of the
study. It is really very much difficult to find out every aspects of the Bank regarding Recruitment and
Selection Process. I have shown the vision,mission,goal,objective, branch network and social welfare
responsibilities.
The first part manpower requisition and each department give requisition according to its HR
planning to HR department. After getting approval from concerned authority, advertisement is
available within the bank as well as in bdjobs.com, daily newspaper, and career website of RBL.
Following steps have been maintained that is interviews, medical checkup, checking references,
placement and orientation for getting skilled, talent, and personnel so as to serve the customer with
efficiently. While conducting this internship report on recruitment and selection process of Rupali
Bank Limited, some sorts of finding has been revealed i.e.
Competence gap between the standard and actual Performance is noticeable in employees.
Employees are recruited and selected without taking test that’s why efficient personnel is not
available in the bank. Sometimes employees are selected based on unfairness and biasness.
RBL always try to provide modern banking facilities including SME banking services through efficient
and skilled employees who are recruited based on biasfree recruitment and selection process. The
best compensation package should offer so as to get and retain the best personnel for achieving
competitive advantage.
Table of Contents
1.1 Introduction....................................................................................................................
1.2 Background of the Study..................................................................................................
1.3 Objectives of the Report...................................................................................................
1.5 Methodology of the study................................................................................................
1.4.2 Research Design ……………………………………………………………………
Introduction
The internship program is very helpful to bridge the gap between the theoretical knowledge
and real life experience as the part of the Bachelor of Business Administration (BBA)
program. This internship has been designed to have a practical experience through the
theoretical understanding. For the completion of this program I have been placed in Bank
named Rupali Bank Limited. I decided to work on the practices of Recruitment and Selection
process activities of the bank.
Dimension of Banking all over the world has been changing rapidly due to the deregulation
of globalization and technological innovation. Now-a-days Banking business has been facing
more competition locally as well as globally. To survive in this competitive Banking world,
Banks require developing appropriate financial structure, developing professionalism in the
sense of developing appropriate recruitment and selection training and development policy of
Human Resources.
This study has been conducted to focus on the following key objectives and their relevant
facts:
To suggest some measures for bringing effectiveness in recruitment and selection process.
This study is the reflection of three months internship program at the Rupali Bank Limited,
Head Office. As an internee I had to collect data & information from both primary and
secondary sources from that corporate environment.
Secondary data are the data that have been already collected and used by others.
CHAPTER – 2
ORGANIZATIONAL overview
NRupali Bank Limited has its prosperous past, glorious present, prospective future and under
processing projects and activities. Established as the first private bank fully owned by
Bangladeshi entrepreneurs, RBL has been flourishing as the largest private Bank with the
passage of time after facing many stress and strain. The members of the board of directors are
creative businessmen and leading industrialists of the country. To keep pace with time and in
harmony with national and international economic activities and for rendering all modern
services, NBL as a financial institution, automated all its branches with computer networks in
accordance with the competitive commercial demand of time. Moreover, considering its
forth-coming future, the infrastructure of the Bank has been rearranging. The expectation of
all class businessmen, entrepreneurs and general public is much more to RBL. At present
RBL have 550 branches under our branch network. In addition, our effective and diversified
approach to seize the market opportunities is going on as continuous process to accommodate
new customers by developing and expanding rural, SME financing.
At present, RBL has been carrying on business through its 550 branches and 16 SME / Agri
Branches (Total 550 service locations) spread all over the country. Since the very beginning,
the bank has exerted much emphasis on overseas operations and handled a sizable quantum
of homebound foreign remittance. It has drawing arrangements with 558 correspondents in
24 countries of the world, as well as with 43 overseas Exchange Companies located in 15
countries. RBL was the first domestic bank to establish agency arrangements with the world
famous Western Union in order to facilitate quick and safe remittance of the valuable foreign
exchanges earned by the expatriate Bangladeshi nationals. This has meant that the expatriates
can remit their hard-earned money to the country with much ease, confidence, safety and
speed.
Corporate information
Website : www.rupalibank.org
Rupali Bank Limited is being managed by highly skilled professionals with long experience
in banking. They constantly focus on understanding and anticipating customer needs and
operate according to it to survive in the changing market condition.
Now we would look into each of the four basic management activities Planning, Organizing,
Staffing and Leading & Controlling that the bank practices, in order to stay on top of its
competitors.
Planning:
The overall planning approach in Rupali Bank is top-down. Management of Rupali Bank Ltd.
can be categorized into two broader teams, one is the Top Management team and other one is
the Mid Level Management team. The top level management team usually comprises of the
Board of Director’s where the meetings are headed by the Bank’s Chairman. Long terms
goals are usually discussed in these high profile meetings, here the bank owners decides, for
example, what should be the targeted profit for the next fiscal year. Changes are made if
needed and new issues are discussed. The Mid Level Management team on the other hand
deals with Short Term goals. They are here to see whether the short terms goals are in line
with the long term targets. Moreover, they also provide solutions to everyday challenges that
can come up all the time. Most of the employees in the mid level are usually head of
individual branches and is entitled with the responsibility to see the smooth operation of the
branch.
Organizing:
The term organizing for Banks indicates the way through which the day to day activities of
the bank are carried out for smooth operation. Rupali Bank follows two approaches for
organizing its business, one is the Branch Based Approach and the other is the Department
Based Approach. In the Branch Based Approach, each individual branch is treated as a
separate identity and is head by a branch manager. The branch manager is liable to the top
management for the performance of that particular branch. Before the starting of a fiscal year
and from then onward it is the duty of the branch manager to see that targets are being met.
Given below is an organ gram of an individual branch for better understanding.
Staffing:
Hiring the right people for the right position is one of the most important functions of any
banks since it operates in the service industry. The Human Resource Department of National
Bank Ltd performs this function. Staffing not only deals with recruitment but is also involved
in giving training to employees, performance appraisal and many other related activities.
Recruitment at Rupali Bank is of two basic types, one is the hiring of fresh new employees
and other is the recruitment of experienced employee. Every year new graduate students are
recruited at the entry level as Management Trainee or Trainee Officer, depending on
individual qualification. For each of this entry-level post, applicants have to sit for several
written assessment test before moving on to a series of interview, from where the best are
chosen. On the other hand, someone having previous banking experience might not have to
sit for any written exam but is directly assessed by the top or mid level management through
interviews.
Rupali Bank Ltd achieved its current success because of its expert team of management
whether it be the Branch Manager or the Department Head, each has their equal shares in
making this Bank a success. The Head of each branch belongs to the mid level management
unlike the department heads who usually belongs to the higher level in the corporate ladders.
The executives from the mid and the top-level management is also responsible for the well
being of all the employees working under them. He or She has to make sure that all the
employees are working in accordance with the company policy and is being fairly treated.
For this appraisal function the manger of each branch has to fill out Annual Appraisal Report
(AAR) each year to evaluate the performance of individual employee, based on which
promotions, increment and bonuses are given out.
Branches of RBL
RBL started its journey through its first branch at 18, Dilkusha C/A, Dhaka on March 23,
1983, as a major private commercial Bank in Bangladesh. The bank is now at 29 years of age
and meanwhile it has established as many as 550 branches throughout the country and made a
smooth and comprehensive network inside the country as well as around the globe.
At present area wise Branches of the Bank around the country is presented below:
Table B: Number of Branches of RBL
Chittagong Region 56
Rajshahi Region 72
Khulna Region 51
Sylhet Region 51
Barisal Region 48
Rangpur Region 43
Mymonshing Division 47
TOTAL = 550
Number of Employees:
Rupali Bank Limited has been continuously creating new fields of employment every year by
way of expansion of its business activities and branch networks. The Bank consolidated the
“One-Bank One-Family” concept since its inception and sought to create a work culture that
excites and motivates staff. The Bank’s goal is to make it “the best place” to work in by
creating an exciting, healthy, caring and productive environment for all levels of staff. RBL
has 4,503 employees provides due importance for the well being of its employees by offering
attractive remuneration and other fringe benefits. So far RBL has contributed Tk. 160.12 Lac
as medical expenses to its employees and others.
Vision Statement:
Ensuring highest standard of clients services through best application of latest information
technology, making due contribution to the national economy and establishing ourselves a
front ranking bank at home and abroad.
Mission Statement:
RBL mission is to continue our support for expansion of activities at home and abroad by
adding new dimensions to our banking services, which have been ongoing in an unabated
manner. The Bank also putting highest priority in ensuring transparency, account ability,
improved clientele service, as well as our commitment to serve the society through which we
want to get closer to the people of all strata. Winning an everlasting seat in the hearts of the
people, as a caring companion in uplifting the national economic standard through continuous
up gradation and diversification of our clientele services in line with national and
international requirements is the desired goal we want to reach.
Board of Directors:
Source: www.rupalibank.org
Commitments
Rupali Bank has several commitments in several groups. These are given into a chart:
RBL`s core values consist of 6 key elements. These values bind their people together with an
emphasis that their people are essential to everything being done in the Bank.
Integrity
Open Communication
Performance Driven
Continuous Self-improvement
Continuous learning, self-challenge and strive make ways for self- improvement of
workforce at RBL.
Quality
Teamwork
Literature Review
Those organizations that are able to acquire, develop, stimulate, and keep outstanding
workers will be both effective and efficient.
External influences
It is here that management ensure that is has the right number and kind of people, at the right
places, at the right times, capable of effectively and efficiently completing the work required
so that the organization can achieve its overall objectives.
If human resource planning discovers the need to hire additional employees, one must
discover potential applicants. These potential applicants must be screened to identify job
applicants who are likely to be successful if hired.
The acquisition function is completed when the selected applicants have been placed in the
organization’s culture and their work environment. The organization’s culture conveys how
things are done and what matters. When employees have adapted to the organization’s
culture, they have “learned the rope” or “Socializing the New Employee.”
Development of Human Resources
Competent employees will not remain competent forever. Some are minimally qualified upon
entering the organization but require additional training or education. Others enter the
organization capable of performing at an optimal level, but their skills become obsolete over
time and of course organizations change over time and management must ensure that there is
an appropriate match of individual abilities with organizational needs fro future. Each of
these is considered in the development function.
Employee training gives individuals specific skills that they will use on the job; management
development looks at practice for ensuring a continual flow of managers. When human
resources have been developed effectively, one can expect to have competent employees with
up-to-date skills and knowledge.
High performance depends on both ability and motivation. Many employees with
extraordinary talent do not perform satisfactorily because they will not exert the necessary
effort. Therefore, we desire to have capable employees who are highly motivated.
If a person performs effectively, extrinsic factors such as job design, working conditions, job
security, and supervision must be seen as satisfactory. But that alone is not enough. Many
people also look for intrinsic factors such as achievement, recognition, and responsibility
from their work. For individuals who place high value on intrinsic factors, the absence of
these factors can reduce one’s willingness to exert high degrees of effort.
But other forces can influence motivation. The performance appraisal process and its
outcome will affect an employee’s motivation. People expect their work to be objectively
evaluated. If they think their efforts will be unfairly judge, motivation will decrease.
Furthermore, there rewards or punishments that follow the appraisal will influence
motivation. At this juncture, if we have effectively motivated the individual who has up-to-
date skills and knowledge we can expect to have a competent employee who desire to exert a
high level of effort.
Meaning of Recruitment
Recruitment means to estimate the available vacancies and to make suitable arrangements for
their selection and appointment. Recruitment is understood as the process of searching for
and obtaining applicants for the jobs from among whom the right people can be selected.
According to Edwin B. Flippo, “Recruitment is the process of searching the candidates for
employment and stimulating them to apply for jobs in the organization”. Recruitment is the
activity that links the employers and the job seekers. A few definitions of recruitment are:
A process of finding and attracting capable applicants for employment. The process
begins when new recruits are sought and ends when their applications are submitted.
The result is a pool of applications from which new employees are selected.
It is the process to discover sources of manpower to meet the requirement of staffing
schedule and to employ effective measures for attracting that manpower in adequate
numbers to facilitate effective selection of an efficient working force.
Recruitment is a continuous process whereby the firm attempts to develop a pool of qualified
applicants for the future human resources needs even though specific vacancies do not exist.
Usually, the recruitment process starts when a manger initiates an employee requisition for a
specific vacancy or an anticipated vacancy.
Purpose of Recruitment
Recruitment is a positive function in which publicity is given to the jobs available in the
organization and interested candidates are encouraged to submit applications for the purpose
of selection.
Recruitment represents the first contact that a company makes with potential employees. It is
through recruitment that many individuals will come to know a company, and eventually
decided whether they wish to work for it. A well-planned and well-managed recruiting effort
will result in high quality applicants, whereas, a haphazard and piecemeal efforts will result
in mediocre ones.
Sources of Recruitment
Every organization has the option of choosing the candidates for its recruitment processes
from two kinds of sources: internal and external sources. The sources within the organization
itself (like transfer of employees from one department to other, promotions) to fill a position
are known as the internal sources of recruitment. Recruitment candidates from all the other
sources (like outsourcing agencies etc.) are known as the external sources of recruitment.
SOURCES OF RECRUITMENT
Internal Recruitment
Internal recruitment seeks applicants for positions from within the company. The various
internal sources include:
Ø Promotions and Transfers: Promotion is an effective means using job posting and
personnel records. Job posting requires notifying vacant positions by posting notices,
circulating publications or announcing at staff meetings and inviting employees to
apply. Personnel records help discover employees who are doing jobs below their
educational qualifications or skill levels. Promotions has many advantages like it is
good public relations, builds morale, encourages competent individuals who are
ambitious, improves the probability of good selection since information on the
individual’s performance is readily available, is cheaper than going outside to recruit,
those chosen internally are familiar with the organization thus reducing the orientation
time and energy and also acts as a training device for developing middle-level and
top-level managers. However, promotions restrict the field of selection preventing
fresh blood & ideas from entering the organization. It also leads to inbreeding in the
organization. Transfers are also important in providing employees with a broad-based
view of the organization, necessary for future promotions.
Employee referrals: Employees can develop good prospects for their families and
friends by acquainting them with the advantages of a job with the company,
furnishing them with introduction and encouraging them to apply. This is a very
effective means as many qualified people can be reached at a very low cost to the
company. The other advantages are that the employees would bring only those
referrals that they feel would be able to fit in the organization based on their own
experience. The organization can be assured of the reliability and the character of the
referrals. In this way, the organization can also fulfill social obligations and create
goodwill.
Former Employees: These include retired employees who are willing to work on a
part-time basis, individuals who left work and are willing to come back for higher
compensations. Even retrenched employees are taken up once again. The advantage
here is that the people are already known to the organization and there is no need to
find out their past performance and character. Also, there is no need of an orientation
program for them, since they are familiar with the organization.
Dependents of deceased employees: Usually, banks follow this policy. If an
employee dies, his / her spouse or son or daughter is recruited in their place. This is
usually an effective way to fulfill social obligation and create goodwill.
Recalls: When management faces a problem, which can be solved only by a manager
who has proceeded on long leave, it may de decided to recall that persons after the
problem is solved, his leave may be extended.
Retirements: At times, management may not find suitable candidates in place of the
one who had retired, after meritorious service. Under the circumstances, management
may decide to call retired managers with new extension.
Internal notification (advertisement): Sometimes, management issues an internal
notification for the benefit of existing employees. Most employees know from their
own experience about the requirement of the job and what sort of person the company
is looking for. Often employees have friends or acquaintances who meet these
requirements. Suitable persons are appointed at the vacant posts.
External Recruitment
External recruitment seeks applicants for positions from sources outside the company. They
have outnumbered the internal methods. The various external sources include:
The organization will have the benefit of new skills, new talents and new experiences,
if people are hired from external sources.
The management will be able to fulfill reservation requirements in favor of the
disadvantaged sections of the society.
Scope for resentment, heartburn and jealousy can be avoided by recruiting from
outside.
Better motivation and increased morale associated with promoting own employees re
lost to the organization.
External recruitment is costly.
If recruitment and selection processes are not properly carried out, chances of right
candidates being rejected and wrong applicants being selected occur.
High training time is associated with external recruitment.
Recruitment Strategies
Recruitment is of the most crucial roles of the human resource professionals. The level of
performance of an organization depends on the effectiveness of its recruitment function.
Organizations have developed and follow recruitment strategies to hire the best talent for
their organization and to utilize their resources optimally. A successful recruitment strategy
should be well planned and practical to attract more and good talent to apply in the
organization.
For formulating an effective and successful recruitment strategy, the strategy should cover
the following elements:
The recruitment process can be effective only if the organization completely understands the
requirements of the type of candidates that are required and will be beneficial for the
organization. This covers the following parameters as well:
Performance level required: Different strategies are required for focusing on hiring
high performers and average performers.
Experience level required: the strategy should be clear as to what is the experience
level required by the organization. The candidate’s experience can range from being a
fresher to experienced senior professionals.
Category of the candidate: the strategy should clearly define the target candidate.
He/she can be from the same industry, different industry, unemployed, top performers
of the industry etc.
3. Sources of recruitment:
The strategy should define various sources (external and internal) of recruitment. Which are
the sources to be used and focused for the recruitment purposes for various positions?
Employee referral is one of the most effective sources of recruitment.
4. Trained recruiters:
The recruitment professionals conducting the interviews and the other recruitment activities
should be well-trained and experienced to conduct the activities. They should also be aware
of the major parameters and skills (e.g.: behavioral, technical etc.) to focus while
interviewing and selecting a candidate.
Meaning of Selection
The term ‘selection ‘denotes a choice of one or some from amongst many. The vital
importance of making the right selection of staff for any enterprise cannot be
overemphasized. While selecting employees, it should be borne in mind that they are the
greatest source of an organization. Building and money are always secondary. The critical
element is always the spirit, teamwork and the skill of the organization’s personnel.
Everything can be bought or reproduced except skilled and dedicated service.
Selection is basically picking an applicant from (a pool of applicants) who has the appropriate
qualification and competency to do the job.
Selection is the process that starts with gathering complete information about the applicant
from his application form and ends with inducting the candidate into the organization.
Selection Process
It is the applicant’s responsibility to send his/her CVs in time to the given address. Lafarge
collects CVs through internets, postal Dak, currier and by hand who are coming physically.
Screening/Short listing
After detail study and analysis the CVs are sorted department wise and short listed for call up
message. Important aspect that is noticed during sorting is whether the qualification,
experience and other details matches with the requirement. The underlying objectives of the
initial or preliminary searching are to eliminate obvious misfits from a considerably large
number of applicants. It reduces time and cost of actual selection. Initially a list of
qualifications and experience is prepared and the HR department alone or in association with
the concerned departmental head reviews the lists and sorts out likely acceptable applicants.
In the process of initial screening, generally the eliminatory factors pointing to the
unsuitability of an applicant are:
After the initial screening is done a list of likely acceptable candidates are made. Some time
final screening also done by personnel manager in association with the departmental heads.
Reference check
Generally reference imply letter of commendation, which are mainly two types:
There are many methods to check the reference but mostly used are:
The Mail .This method is used in soliciting opinion of people who cannot be easily
accessible on telephone. Though it is economical but suffers from drawbacks like not
answering and delayed answer etc.
The Telephone. This is more useful and advantageous method. It is more popular,
quicker, and cheaper than the written quarries through mail. The reliability of such
personal contacts is also greater.
Personal Visit. The personal visit is of still more beneficial than a telephone call. It
allows longer conversation and reliability is more. Though it is time consuming and
expensive.
One thing is more important while reference checking is that the kind of relationship of the
candidates with those whom they refer. It should be carefully determined, considered and
weighted while evaluating the opinion expressed. It is often the case that reference with high
commendation carries a stigma behind it that the employer wants to get rid of the applicant. It
is nothing unusual in the modern business practice.
Test
Selection and employment tests are usually administered after the application has been
examined and candidate appears to be acceptable, test involves both professional and
psychological. The importance of tests is recognized and found more suitable tool for
selecting their employees, primarily tests supplement the information already collected
though application.
Objective of Test:
Types of Test
In broad classification of test, it may be placed in two categories firstly, those tests involving
group approach and applicable to many individual at one time. Secondly, those tests with
individual approach, which require separate examination for each person being tested. Few
of the typical tests in each category are:
Intelligence test.
Aptitude test.
Dexterity test.
Personality test.
Interest test.
Achievement of proficiency test.
In Lafarge IT test is carried out to judge the IT knowledge of the candidates.
Interview
The applicant passed though the screening test and his/her references also having been
checked up, he/she is now ready for final interview. It is the last phase of selection process.
According to the Scott “An interview is purposeful exchange of ideas, the answering of
questions and communication between two or more persons”.
In the process the interviewer also well equipped with a significant amount of factual data
about the applicant, the personal history, test scores and references etc.
Interview is considered to be the most important universal method of evaluation and is widely
used for effective selection and placement. It is recognized as the “heart” of the employment
process. However at the same time the interview is perhaps a highly intricate, complicated
and difficult part of the selection procedure.
SELECRION APPROCHES
1. Ethnocentric Selection:
In this approach, staffing decisions are made at the organization’s headquarters. Subsidiaries
have limited autonomy, and the employees from the headquarters at home and abroad fill key
jobs. Nationals from the parent country dominate the organizations at home and abroad.
2. Polycentric Selection:
In polycentric selection, each subsidiary is treated as a distinct national entity with local
control key financial targets and investment decisions. Local citizens manage subsidiaries,
but the key jobs remain with staff from the parent country. This is the approach, which is
largely practiced in our country.
3. Re-geocentric Selection:
Here, control within the group and the movements of staff are managed on a regional basis,
reflecting the particular disposition of business and operations within the group. Regional
managers have greater discretion in decision. Movement of staff is largely restricted to
specific geographical regions and promotions to the jobs continue to be dominated by
managers from the parent’s bank.
4. Geocentric Staffing: –
In this case, business strategy is integrated thoroughly on global basis. Staff development and
promotion are based on ability, not nationality. The broad and other parts of the top
management structure are thoroughly international in composition. Needless to say, such
organizations are uncommon.
CHAPTER 04
Recruitment and Selection are not simply mechanisms for filling vacancies rather they are
viewed as the key factor for suitable placements. Effective human resource planning helps in
determining the gaps present in the existing manpower of the bank. It also helps in
determining the number of employees to be recruited and what qualification they must
possess.
Manpower Requisition:
Recruitment Principles
All appointment / recruitment in the Bank will be made by direct recruitment as per approved
criteria or by promotion as per promotion policy approved and or amended / updated by the
competent authority from time to time.
Rupali Bank uses both the external and internal channel for their recruitment and selection.
The external and internal channel is described below:
Advertisement:
Advertisement is a well known and worldwide accepted source of recruitment. Like other
company Rupali Bank also has a career website from where applicants can fill up an
application forms. When the job requirement is matched with the applicant’s CV then HR
selects these applications for recruitment.
Internet:
Internet advertisement is another new source of Recruitment. Now a day every employee has
a website and they collect CVs by internet. Ever there is lots of job website and company can
send advertisement over there. Recently Rupali Bank lunched a career website for the
candidates.
Like other company Rupali Bank also give advertisement over net. Generally Rupali Bank
gives advertisement in www.bdjobs.com. The interested candidates whose profiles match
with the requirements can apply for job over the net. By this way Rupali Bank gets many
CVs.
Qualified medical practitioner acceptable to the Bank certifies that the applicant is
physically and mentally fit for service in the Bank.
The applicant has not been dismissed / terminated from the service or his service has
been dispensed with for any specific reason with his / her former employer for
financial irregularity or act of dishonesty / fraud / forgery. Those lateral entrants who
have been dismissed / terminated from the service of their former employers after
submission of their resignations with the intent to join Rupali Bank Limited shall,
however, remain outside the purview of this sub-rule.
The age limit of the applicant for fresh entry in the Bank should be within the age
bracket of 22-30 years. For lateral entry, the maximum age limit will be 50 years. It
will not, however, be applicable in case of contractual employment.
Top level
Middle level
Lower level
Recruitment and selection process of Rupali Bank is almost same for the middle and lower
level. Because of Rupali Bank used external source to recruit their middle and lower level
employees. But the recruitment and selection process of top level is different.Rupali Bank
also uses internal source for recruiting the top level employees.
Job Analysis
Rupali Bank job analysis is the process used to collect information about the duties,
responsibilities, necessary skills, outcomes, and work environment of a particular job.
Job Description
Rupali Bank Job descriptions are written statements that describe the:
Duties,
Responsibilities,
Most important contributions and outcomes needed from a position,
Required qualifications of candidates, and
Reporting relationship and coworkers of a particular job.
Job Specification
Work Experience
From this step the selection process for the top level starts. The work experience of the
selected employees is verified by the Managing Director. The Rupali Bank selects the
experienced employees for the top level post. Because the top level employees have to make
decisions and sometime they have to taking quick decisions without discussing with all the
employees.
Check Performance
In this step the Managing Director evaluated the previous performance in the Performance
Appraisal of the selected employees.
Placement
The HR department issued the appointment letter against the selected employee. When the
appointed employee join in the Bank than the Bank provide them the work place according to
their post.
Recruitment and selection procedure for Middle level and lower level
Identifying the vacancy for the middle or lower level is done by the departmental head. The
departmental head informed the HR head about the vacancy. Some time it happened by the
observation. Analysis of a job is to determine the responsibilities inherent in the position as
well as the qualifications needed to fulfill its responsibilities. Job analysis is essential when
recruiting in order to locate an individual having the requisite capabilities and education.
Job description
Job Specification
Rupali Bank also has done job specification which focused on employee. It is specifies
employees skills, abilities, behavioral pattern and other personal characteristics.
Submission CVs
The people who selected himself or herself for the certain job they submit their CVs at HRD,
Head Office.
The Selection Panel shorting the CVs list. For preparing the preliminary list Rupali Bank
follows their selected educational requirement for the selected posts which are given below:
Management Trainee
Probationary Officer
The applicant should be a Master Degree holder from a recognized educational institution.
1. Masters Degree or 4-year Bachelor Degree in any discipline with a minimum of 2nd class
in all academic levels
The Selection Panel selected some attractive applicants for the written test to follow their
selected educational qualification.
The subject matter of the written test may be General Aptitude, General Knowledge,
Arithmetic, English, Bengali or as will be determined by the External Authority. Probationary
Officer / Management Trainee shall be recruited after taking a competitive written test to be
conducted by IBA or any other organization equivalent to the standard of IBA.
Those who can get 65% marks in the written test those can select for the next steps as eligible
candidates.
Calling the selected candidates for the Interview
The selection panel called the qualified applicants by phone or mail for attaining Interview.
The selection panel organized an interview. The interviews always hold at face to face
conversation. But the qualification marks for viva-voce will be determined by the Bank
Management.
The selection panel investigates the qualified applicant’s previous life history to ensure that,
if the applicants were involved with any illegal activities.
After the investigation of the applicants previous life the selection panel make a list of the
applicants whose past life histories are positive.
The experienced authority endorses the desirable candidate that they find by lots of
measurement.
Physical testing is part of selection process. Because sometime the better qualified candidate
may has some critical diseases. Which create problem his or her joining in service. For this
reason he or she unable to continue the service. For that the bank becomes fall in some
trouble because the recruitment ant selection process is time killing, lengthily and also a
expensive process. In Rupali Bank accomplish physical testing for all type of employees.
Although it is a expensive decision but National Bank are committed to do physical testing
for ensuring employees sound health.
Selection panel has issued the appointment letter, who are physically fit according to the
medical test. When the appointed candidate join in the bank than the bank provide them the
work place according to their post. After completion of probationary / training period, the
performance of a fresh officer shall be evaluated by the Management. In the Performance
Appraisal, the concerned officer has to score minimum 60%-65% marks for absorption in the
regular service of the Bank. In case, he / she fails to secure 60%-65% marks, the
Management may extend the probationary.
SWOT Analysis of Rupali Bank Ltd
Internal factors which are prevailing inside the concern which include Strength and
weakness.
On the other hand another factor is external factors which act as opportunity and
threat.
Strength:
Efficient administration.
Weakness:
Opportunity:
CHAPTER-5
Discussion
HR department of Rupali Bank Ltd. provides a better planning and compensation package to
their employees with compare to its peer group.
Rupali Bank Ltd. mainly emphasizes on internal & external sources for recruitment.
Internally the bank discloses the positions of the job and announces it to all current
employees. Nature of the position and the qualification needs for the job is described in the
announcement so that the interested candidates can apply.
For external sources the Rupali Bank Ltd. does advertisement, takes help from the
employment agencies (only for technology department), does campus recruitment, arranges
internship for the students, takes employee from personal contact or by employee leasing.
They first screen CVs. This process is done by some selective criteria which are needed for
the company. Then initial interview is held. After that selective applicants are asking for
written test. Those who are successfully passed the written exam are called for final
interview.
Once the recruitment and selection process is done then the employees are appointed based
on their job description.
The Recruitment and selection process of Rupali Bank Limited is quite commendable.
Systematic and timely monitoring and appropriate documentation are tried to be maintained.
Recruitment is an important issue for any organization. Recruitment and selection allows an
organization to assess the vacancy and choose the best personnel who will lead the
organization in future. So the organization should give more emphasize on selecting a person.
At this moment Rupali Bank Ltd. is in growing position. But the strategies of the Bank will
make it a good performer. So we find out that the human resource practice, recruitment and
selection process, employee satisfaction and relations practice etc at Rupali bank is
developing rapidly. As a govt. bank should analyze the recruitment and selection process.
The most important key source factor of the bank is its efficient human resource. It is high
time for the authority to look closely the prevailing issue of recruiting people and thus the
Bank will get efficient professionals, which will increase the productivity as well as revenue.
Recommendations
HR department should develop such a system through which they can assess
employees without any influence. Or they can develop self assistance system where
employees will provide information to the HR department individually monthly.
Rupali Bank Ltd. is running a well designed recruiting process but they should follow
an influence free and fair judgmental decision to recruit any new employee.
HR department should develop a system for personal problem solving, counseling to
individual employee so as to get and retain skilled employees.
In the selection and recruitment process the responsible personnel should be more
transparent as some of the internal and external applicants mentioned.
HR department should undertake a background investigation of applicants who appear
to offer potential as employees.
Usually promotions are based on seniority but it should be based on employee skills,
performance as well as experience.
Tactful discipline is required in order to implement sound human resource
management system.
Rupali Bank Ltd. needs more man power for handling its huge volume of employees.
Finally the Bank should have the vision to automate it’s all operations and functionalities and
should be committed to achieve the goal to be a lead Bank in the country both in service and
in technical aspect and to fulfill the requirements of mass people.
Bibliography