Business Studi General Instructions © Reading time - 5 minutes + Working time —3 hours + NESA approved calculators may be used + Write using black pen + Write your studont mumber and/or name atthe top of every page 2019 Higher School Certificate Trial Examination es ‘Total marks — 100 Seetion I — Pages 2-7 20 marks ‘© Atternpt Questions 1-20 * Allow about 35 minutes for this section Seetion II -Pages 8-16 40 marks # Altermpt Questions 21-24 * Allow about 1 hour and 15 minutes for this section Section IM ~ Page 17 20 marks ‘+ Attempt Question 25 + Allow about 35 minutes for this section Section IV — Page 18 20 marks * Attcmpt either Question 26 OR Question 27 ‘+ Allow about 35 minutes for this section This paper MUST NOT be removed from the examination room STUDENT NUMBER/NAME:STUDENT NUMBER/NAME: ‘An Australian manufacturer produces and exports goods fo Japan. The Japanese currency has recently become unstable, ‘Where would this be located in the SWOT analysis? (A). Strength (B) Weakness (C) Opportunity @) Threat Which of the following is a cash outflow for a business? (A) Wages (B) Credit sales (C) Interest received (D) Dividends colketed Short and Sharp PiyLtd produces and sells high quality kitchen knives to restaurants, This business operates in which types of markets? (A) Industrial andniche B) Resource and mass (©) Consumer andniche (@) Intermediate and mass Which leadership style has an emphasis on group consensus and generating new ideas? (A) Autocratic (B) Democratic (C) Directive @) Visionary Which of the following stakeholders is most likely to argue against an increase in minimum wage levels before a Fair Work Australia heating? (A) Employees (B) Employers (©) Trade Unions (D) Government Page 3STUDENT NUMBER/NAME; Which of the following terms refers to the expenses associated with meeting legal regulations? (A). Fixed costs B)_ Variable costs (©) Compliance costs ©) Logistics costs A financial institution invests funds from a large number of small investors in the short- term money market, Of which type of financiat institution is this an example? (A) Aunit trust ) A finance company (©) A superannuation fund (D) The Australian Securities Exchange In an attempt to increase worker morale and job performance a business has decided to increase non-monetary rewards to employees. ‘Which of the following is an example of a non-monetary reward? (A) Bonuses (B) Childcare support (€C) Commissions @) Stock options A sunglass manufacturer is attempting to market their product as prestigious. In an attempt to do this, the sunglasses can only be purchased in major department stores. ‘Management has decided to focus on which of the following distribution strategies? (A) Exclusive distribution B) Global distribution (© Intensive distribution (©). Selective distribution Page 4STUDENT NUMBER/NAME .. 10 Which of the following describes cost leadership in a business? (A) Having the lowest costs and being the most price-competitive in the market (B) Having the lowest costs and being the least price-competitive in the market (©) Having the highest costs and being the most price-competitive in the market (D) Having the highest cost and being the least price-competitive in the market 11 Tina suspects that her workers are not recording sales made, She decides to check the accuracy of each shift. ‘Which of the following is Tina undertaking to check the accuracy of each shift? (A) Internal budget (B) Recording keeping (©) External audit (@) Internal audit 12 A computer manufacturer is experiencing a plateau in the sales of their product due to incteased competition in the market. They have decided to reduce the price in an attempt 10 hold off competition and maintain market share. Which stage of the product life cyele is this product at? (A) Inteoduetion (8) Growth (©) Maturity D) Decline 13 Which of the following indicates that a business is financially stable? (A) Low current ratio, low gross profit ratio and high expense ratio - (B) High expense ratio, low current ratio and high gearing ratio (©) Low gearing ratio, low expense ratio and high return on owner’s equity ratio (©) Low retum on owners equity ratio, high expense ratio and high gearing ratio Page 54 15 16 7 STUDENT NUMBER/NAME: Which of the following is a psychological factor resulting in resistance to change? (A) Inertia (B) Retraining (©) Redundancy payout (D) Purchasing new equipment In which stage of the human resource cycle might an employer conduct a performance appraisal? (A) - Acquisition (B) Development (©) Induction (D) Separation ‘A global business increases production in order to lower the average cost of its product. ‘What is this strategy called? (A). Diferenti (8) Global sourcing (©) Economies of scale ©) Scanning and learning Management are concerned about the quality and standards of their products, They have implemented a process which allows them to measure all aspects of the operation process. This includes measuring how inputs are used, the transformation process and outputs, What is this process called? (A) Control ) Leading (©) Monitoring @) Organising Page 6STUDENT NUMBER/NAME: ... 418 Amanda owns a pewol station and has a debt to equity ratio of 2:1. ‘What will happen if the bank increases the interest rate on her Joa? (A) Solvency will improve and expenses will rise. (B) Solvency will improve and expenses will fall. (©) Solvency will deteriorate and expenses wi rise, {D) Solvency will deteriorate and expenses will fall 19 A newly opened beauty salon implementsa strategy where they charge the lowest possible price for their product in an attempt to gain market share. Which pricing strategy are they applying? (A) Loss leader (B) Market-based pricing ©) Price skimming (D) Price penetration 20 After interviewing employees from within the organisation and external applicants for a management position, the human resource manager offers the job to an extemal candidate. Which of the following is a likely outcome of this decision? (A) Internal candidates wil be positive as a result of new ideas in the business. (B) The acquisition process ensures new employees adapt to the business culture. (©) The applicant will not need training as a result of skills learnt in previous roles. (D) The new manager will bring the best skill set to the job as a result of a wider applicant pool Page 7STUDENT NUMBER/NAMI Section IL 40 marks Attempt Questions 21-24 ‘Allow about 1 hour and 15 minutes for this seetion Answer the questions in the spaces provided. These spaces provide guidance for the expected length of response. Extra writing space is provided at the back of this booklet. If you use this spe, clearly indicate ‘which question you are answering. Question 21 (10 marks) Marks ‘Use the following balance sheet to answer the questions below. Balance Sheet as at 30 June 2019 Infinity Accessories Pty Ltd Current assets $ Current liabilities 8 Cash 10000 | Accounts payable 90.000 Inventory 7.000 | Overdraft 30-000 Accounts receivable 65.000 Non current assets Non current liabilities Building 300.000 | Mortgage 265.000 Plant and equipment 95 000 Research and development 30.000 | Owner's equity Capacity 145 000 Net profit 40.000 “Additional information: Gearing Industry Average 1:1 (@) Calculate and comment on the geating of Infinity Accessories for 2018. 2 Debt to equity ratio ~ tora lishilities + total equity) Question 21 continues on the next page Page 8STUDENT NUMBER/NAME: ... Question 21 continued Marks (©) Explain TWO limitations of this Balance Sheet in terms of interpreting Infinity 4 Accessories? financial position. @ aw (©) Recommend TWO strategies this business can implement to improve its gearing. 4 @ i) End of Question 21 Page 9STUDENT NUMBER/NAME: ‘Question 22 (10 marks) Marks ‘A large electronics manufacturing business is intreducing changes to their operations in an attempt to make the transformation process more effective and efficient. The employers are attempting to manage any resistance to this change. {2) Identity TWO performance objectives related the transformation process. 2 (i) ai) (©) Outline how employers can manage any resistance to this change. 3 . (©) Explain how sequencing and scheduling can be used to improve business operations. 5 Page 10STUDENT NUMBER/NAME: Question 23 (10 marks) Marks In recent times, Some firms have decided to outsource the human resource function, whilst other firms have turnedto offshore contractors in countries, such as India and the Philippines.’ (a) Why would a business ouscurce the human resource function? 2 (b) Discuss TWO potential dbadvantages associated with outsourcing the human resource 4 function in a global market. @ Gi) ‘Question 23 continues on the next page Page 11STUDENT NUMBERNAME: ......- Question 23 continued Marks (c) Recommend TWO strategies a business could implement in the workforce to promote 4 corporate social responsibility, @ i) End of Question 23 Page 12STUDENT NUMBER/NAME: . Question 24 (10 marks) Marks (a) Outline why goods and services are central to both masketing and operations. 2 (©) _ Explain how psychological factors influence consumer buying behaviour, 4 Question 24 continues on the mext page Page 13STUDENTNUMBER/NAME: .... Question 24 continued Marks (©) Describe TWO ways a business can differentiate ther products to gain-a competitive 4 | advantage. | 0 | wi, End of Question24 Page 14STUDENT NUMBER/NAME: Section IE 20 marks Attempt Questios 25. Allow about 35 minutes for this section ‘Answer the questi on a SEPARATE page of your own paper or writing booklet, if provided. ‘The expected lengh of response is approximately six written pages or 800 words, In your answer you will be assessed on how well you: * demonstrate knowledge and understanding relevant to the question + apply the hypotietical business situation * communicate using relevant business terminology and concepts ‘present a sustazed, logical and cohesive response in the formn of a business report Question 25 (20 marks) M&W sells furniure and home products, The business has been successfully trading in Australia for the past 8 years. ‘Management is concemed about a number of issues within the business and are looking to change some of fcr strategies in an attempt to increase profitability and meet customer expectations. They need to address the following: + Decreasing profits ‘+ Deterioration in liquidity due to an increase in current liabilities * An oversupply of outdated inventory that the business is struggling to sell * Outdated technology used in the operations process * An increes in the number of customer complaints relating to the outdated design of many of their products Write a report to tie owners of M&W, in your report: + Describe a quality management strategy that could be used by owners of this business + Explain how thebusiness manages its current liabilities to improve liquidity, + Examine TWO mperational strategies M&W could implement to improve their competitive position. Page 17STUDENT NUMBER/NAME: ...... Section IV 20 marks Attempt EITHER Question 26 OR Question 27 Allow about 35 minutes for this section Answer the question on a SEPARATE page of your own paper, or writing booklet if provided, ‘The expected length of response is approximately six written pages or 800 words, Tn your answer you will be assessed on how well you: demonstrate knowledge and understanding relevant to the question. apply relevant business case stidy/studies and contemporary business issues communicate using relevant business terminology and concepts present a sustained, logical and cohesive response EITHER: Question 26 (20 marks) Assess how global marketing steategies can be used to help a business achieve marketing objectives. OR Question 27 (20 marks) Evaluate how human resource indicators can be used to measure the effectiveness of human resource management. End of paper Page 18NSW INDEPENDENT TRIAL EXAMS ~ 2019 BUSINESS STUDIES TRIAL HSC EXAMINATION MARKING GUIDELINES Section L a[2[3Ta7s [e777] s [9 [aol i [ee (as [34 [a5 | 6 [17] 18] 19 | 20 DrAlaAtBleiclalsiplalpletctalspicl[ciclp|p Section IL Question 21(a) Criteria : = Marks ‘* Correctly calculates and comments on the gearing of Infinity Accessories for 2018 with 2 reference to industry average * Correctly calculates OR comments on the gearing of Infinity Accessories for 2018 + May refer to industry average 1 “Answer may include: Gearing is 2:1 which means that this business has S2 in extemal debt (liabilities) for every $1 of internal debt (owners equity). As they are well above the 1:1 industry average this business is not solvent as they have $2 in debt for every $1 of liabilities. Question 21(b) Criteria Marks + Relates cause and effect in relation to TWO limitations of Infinity Accessories’ balance sheet ‘© Relates cause and effect in relation to ONE limitation of Infinity Accessories’ balance sheet and identifies another limitation ‘+ Relates cause and effect in relation to ONE limitation of lafinity Accessories’ balance sheet OR identifies TWO limitations Tdentifies a limitation of a financial report “Answer may include: ‘Normalised eamings Capitatising expenses ‘Valuing ascets Timing issues Debt repayments ‘Notes to the financial statement Question 21 continues on the next page [NSH¥ Independent Trial Evame 2019 — BusinetsSudies Trial HSC Examination: Marking Criteria - Poge IQuestion 21 continued Question 21(¢) Criteria Marks * Provides reasons in favour of TWO strategies that Infinity Accessories ean implement to 4 improve its gearing * Provides reasons in favour of ONE strategy that Infinity Accessories can implement to 3 improve its gearing and identifies another * Provides reasons in favour of ONE strategy that Infinity Accessories can implement to 2 improve its gearing OR identifies TWO strategies + identifies @ gearing strategy 1 Answer may include: + Sell shares. Sale of shares in this company would increase owner's equity and improve solvency. + Increase retained profit to increase owner's equity. Smidents may take an alternative approach that, if cortect, should be rewarded. This may include: + Reduce working capital. Increase the speed of accounts receivable collections, reduce inventory levels, and/or lengthen the days required to pay accounts payable, any of whieh produces cash that can be used {o pay down debt and improve solvency ‘+ Increase profits. Use any methods available to increase profits, which should generate more eash with which to pay down debt improving solvency + Reduce liabilities, Puts in place measures to reduce debt such as sell and lease back use money to pay off debs, [NSW Indepandent Tri Exains 2019 ~ Business States Trial HSC Examination: Merkng Criteria - Page 2_Question 22(a) Criteria Marks ‘+ Recognises and names TWO performance objectives relded to the transformation process 2 + Recognises and names ONE performance objective related to the transformation process 1 ‘Answer may inchede: © Quality’ + Flexibility © Speed Customisation ‘+ Dependability + Cost Question 22(b) Criteria ‘Marks * Sketches in general terms how employers can manage any resistance to change 3 ‘+ Identifies key aspects employers ean use to manage any rsistance to change 2 + Identifies « key aspect of managing resistance to change 1 “Answer may include: Managing resistaice to change shouldgot be solely a reactive tactic for change ‘employers, There are many proactive steps that can be used address and mitigate resistance that should be part of the change management approach, This includes: ‘+ Preparing employees for the change — change needs to ocur at a pace in Which it can be absorbed and integrated into the business. Communicate with employers about the need for change and attempt to get widespread support for the change. ‘+ Managing change - evaluate the change thoroughly to aceess overall impact, ‘© May need fo use change agents, ¢ Use of change models. Question 22) Criteria Marks ‘+ Relates cause and effect; makes the relationship evident Between scheduling and 5 sequencing in relation to improving business operations ‘+ Provides characteristics and features of scquencing and sheduling with some link to 4 improving business operations ‘Identifies the purpose’s of scheduling and sequencing and provides points for using them to |, improve business operations ‘* Sketches sequencing OR scheduling in general terms with limited link t improving 2 business operations OR names a tool associated with sequencing and scheduling ‘+ Names ONE tool used in sequencing OR scheduling 1 ‘Answer may include: Sequencing (which refers to the orderia which activities in the operations process ‘occur) and scheduling (which refers to the length of time activities take within the operations process) are important in the transformation process, Sequencing and scheduling tools are used to ensure that the ‘transformation process is completed in the most efficient order. A business can use a Gantt chart ora critical path analysis to undertake scheduling and soquencing, These tools allow the business to improve business operations and ultimately work towards aiding the performance objectives of a business. ‘The Gantt chart is a type of bar chart that shows both the scheduled and completed work over a period of ‘time. It is often used in planning and tracking a project. The Gantt chart provides a visual representation of the task and allows the business to monitor actual progress against goals. They force a manager to plan the stops needed to complete a task andl to specify the time required for each task. Critical Path Analysis Critical Path Analysis isa scheduling method or technique that shows what tasks need to be done, how long they take and what order is necessary to complete those tasks. The critical path is the shortest length of time i takes to complete all tasks necessary to complete the process or project. It shows that tasks can be performed simultaneously. Because each activity on the schedule must be. completed to make the final product, the critical path is actually the shortest path through the process (having completed all tasks). NSW Independent Trial Exams 2019 — BusineseSmudies Drial HSC Examination: Men'ing Criteria - Page 3uestion 23{a) e teria Marks ‘Clearly provides the reason why a business would outsource ithuman resouree function 2 ‘Identifies why a business would outsource its humnen resource fmction 1 Answer may include: ‘© Provides ability to access staff whose specialty is human resowze management ~ better understanding of the issues related to employment relations so can advise busaess of the appropriate human resource strategies ‘+ Allows managers of the business to focus on the core businessoperation ‘© Cost saving as it may reduce the need to hire full time staff Question 23(b) Criteria Marks ‘© Identifies TWO potential disadvantages associated with outsomeing human resources in a global market and provides points for these disadvantages * Identifies TWO potential disadvantages associated with outsoueing human resources in a global market and provides points for ONE of these disadvantages ‘* Identifies TWO potential disadvantages associated with outsowcing human resources in a global market OR identifies ONE potential disadvantage and wovides points for this ‘Identifies ONE potentiat disadvantage associated with outsoursing human resources in 1 plobal market Answer may include: © Less integrated organisation + Staff meale may deteriorate * Quality may be negatively impacted + Less fae-to-face client contact © Consultants may not understand the culture and Reduce business learning through reliance on practices of the business experts Costs may increase + Loss afsecurity and confidentiality of © Hidden costs information Question 23(¢) Criteria ‘Marks © Provide reasons in favour of TWO strategies a business could implement in the workforce to promote corporate social responsibility 4 * Provide reasons in favour of ONE strategy a business could inglement in the workforce to promote corporate social responsibility and identifies another srategy s ‘© Provide reasons in favour of ONE strategy a business could implement in the workforce to promote corporate social responsibility in the workforce OR identifies TWO strategies 2 ‘+ Hentifies ONE strategy a business could implement in an attempt to promote corporate, 1 social responsibility ‘Answer may include: Corporate social responsibility is about buswesses doing more than just complying ‘with the law and may be expensive for the business. When it comes to the management of human resources this refers to companies behaving ethically and contributing to economic development while improving the quality of life of the workforce and their families, as well as the kal community and society at large, Strategies can include: ‘+ Promote effective affirmative action and anti-discrimination programs within the workplace + Strategies thet promote work/life balance and enhance workplce flexibility ~ shift work, parttime work, job share ete, + Encourage staff to volunteer their time to participating in community building activities * Reward workers for their efforts + Zero tolerance for harassment and bullying NSW Independent Trial Exams 2019 — Business Stuin Trial HSC Examination: Marking Criteria - Page #Question 24(a) Criteria Marks ‘> Sketches in general terms why goods and services are central to both maketing and operations ‘+ Identifies why goods and services are central to marketing AND/OR opaations “Answer may include: © Operations is the process of transforming inputs into goods and services. services to customers. _Question 24(b) © Marketing is a system of interacting activities designed to plan, price, promote and distribute goods and Criteria Marks ‘© Makes the relationship between psychological factors and buying behaviour + Provides why and/or how psychological factors can influence consumer buying behaviour ‘* Identifies psychological factors affecting buying behaviour and provides points for/against them ‘© Sketches in general terms why and/or how psychological factors can influence consumer buying behaviour ‘¢ Identifies a psychological factor that can influence consumer buying betaviour “Answer may include: Psychological factors that influence buying behaviow. Perception Motives Attitudes Personality Self image Question 24(¢) Criteria Marks © Provides characteristics and features of TWO ways a business can differentiato their product to gain a competitive advantage ‘© Provides characteristics and features of ONE way a business can differentiate their product to gain a competitive advantage and identifies another method of differentiation, * Provides characteristics and features of ONE way a business can differeaiate their product {o gain a competitive advaninge OR identifies TWO methods of differentiation + Identifies ONE way a business can differentiate their product to gain acompetitive advantage Answer may include: Pricing strategy Quality Features of goods/service Value Customer service Environmental concerns Convenience ‘Social and ethical issues NSW Independent Trial Exoms 2019 ~ Business Studies Trial HSC Examination: Marking Crieria- Page 5Section III Question 25 Criteria Marks * Provides detailed characteristics and features of @ quality management strategy drat could be used by the owners of the business ‘+ Relates cause and effect, provides how the business can manage its current lisilities to improve liquidity ‘+ Inquires into TWO operations strategies M&W could implement to improve teir competitive position «© Makes effective use of the information provided, demonstrating extensive knowledge and understanding relative to the question + Presents a sustained, logical and cohesive business report integrating relevanttnsiness terminology and concepts ‘© Provides characteristics and features of a quality management strategy that could be used by the owners of the business - + Provides points for how the business can manage its current liabilities to improve liquidity + Provides characteristics and features of TWO operations strategies M&W could implement to improve their competitive position 13.16 ‘+ Makes some use of the information provided, demonstrating some knowledgeand understanding relative to the question # Presents a logical and cohesive business report integrating relevant business erminology and concepts: * Sketches in general torms a quality management strategy that could be used by the owners of the business + Provides characteristics and features of how the business can manage its current abilities to improve liquidity 9-12 * Sketches in general terms TWO operations strategies M&W could implement to improve their competitive position Includes features of a business report and uses some business terminology ant concepts Sketches a quality management strategy that could be used by the owners of he business Identifies how a business can manage its current liabilities to improve liquidity Sketches in general terms operations strategy/ies that could be implemented by M&W May include features of a business report and uses basic business ferninology Refers fo a quality management strategy and/or management of current linilies and/or ‘operations strategies 4 + Uses basic terminology 17-20 Question 25 continues on the next page [NSW independent Trial Exams 2019 ~ Business Studies Tral HSC Examination: Marking Criteria Page 6Question 25 continued Answers may include a discussion of the following: Approach to quality management © Quality control — inspection, measurement and intervention * Quality assurance — application of intemational quality standards * Quality improvement ~ total quality management and continuous improvement low to ilies to improve liquid Curreat liability Control method = Monitor ereditors ~ Extend terms for payments, holding back payment ~ Accounts payable | Stetching = Find suppliers who offer early payment discounts ~ Holding back of accounts payable until the final date to improve short term liquidity Management of loans Loans ~ Investigate different sources of funds from different banks and financial institutions to compare risk and return = Regular payments ~ Monitor budgets and bank charges to manage use of Overdratis overdrafts ss = = Tighten business policy for use of overdraft facilities Operations strategies M&W could implement to improve their competitive posit + Just-in-time (IIT) inventory management; also know as lean manufacturing, is an inventory strategy that manufacturers use to increase efficiency. The process involves ordering and receiving inventory for production and customer sales only as itis needed to produce goods, and not before, ‘+ Ordering inventory on an as needed basis means that the company does not hold any exeess stock and it operates with continuously low inventory levels. This strategy helps companies lower their inventory costs, increase efficiency, and decrease waste, JIT requires manufacturers to be very accurate in forecasts for the demand for their products. + New technology — lead technology. + New product design and development, NSW Independent Trial Exams 2019 - Business Studies Trial HSC Examination: Marking Criteria Page?Section IV Question 26 Criteria ‘Marks «Draws out and relates implications on how global marketing strategies can be used to help a business achieve marketing objectives ‘* Applies relevant case study/studies and contemporary business issues i120 ‘+ Presents a sustained, logical and cohesive response and communicates clearly using relevant business terminology and concepts + Provides why and/or how global marketing strategies can be used to help a business achieve marketing objectives ‘+ Uses relevant case study/studies and contemporary business issues +_ Presents a logical and cohesive response using relevant business terminology and concepts ‘+ Provides characteristics and features of how global marketing strategies can be used to help a business achieve marketing objectives «May make reference to case study/studies and contemporary business issues + Communicates using business terminology and concepts 1-16 w12 ‘Sketches in general terms how global marketing strategies can be used to help a business achieve marketing objectives May make reference to case study/studies and contemporary business issues ‘Communicates using some business terminology and concepts 5-8 Makes limited reference to global marketing strategies or marketing objectives May identify case study/studies 4 Uses basic business terminology ‘Aniswers may include a discussion of some ofthe following: Government influences: Marketing objectives ‘There are three common marketing objectives. These include: 1. Increasing market share 2. Expanding the product range 3. Maximising customer service Global marketing A business's marketing plan must be modified and adapted to suit overseas markets. Within each foreign market the business will be faced with a marketing environment and target markets that differ rom the domestic scene in an attempt to help meet the marketing objectives. Global branding Standardisation Customisation Global pricing Competitive positioning NSW Independent Tri Exams 2019~ Business Studies rial HSC Examination: Marking Critera- Page 8Question 27 Criteria Marks + Makes a judgment based on the criteria of human resource indicators that can be used fo ‘measure the effectiveness of human resource management + Applies relevant case study/studies and contemporary business issues ‘+ Presents a sustained, logical and cohesive responso and communicates clearly using relevant business terminology and concepts 17-20 ‘+ Provides why and/or how human resource indicators can be wsed to measure the effectiveness of human resource management + Uses relevant case studyystudies and contemporary business ssues + Presents a logical and cohesive response using relevant business terminology and concepts 1346 + Provides characteristics and features of human resource indiators that can be used to measute the effectiveness of human resource management + May make reference to case study/studies and contemporary business issues * Communicates using business terminology and concepts m2 ‘Sketches in general terms human resource indicators that can be used to measure the effectiveness of human resource management May make reference to case study/studies and contemporary business issues ‘Communicates using some business terminology and concepts 58 Makes limited reference to human resource indicators + May identity case study/studies + Uses basic business ferminology 4 Answers may include a discussion of the following: Students need to make a judgment about how human resource indicators can be used fo measure the effectiveness of hument resource management, Indicators: Conporate culture Benchmarking key variables Changes in staff turnover Absenteeism Accidents. Levels of disputation ‘Worker satisfaction NSW Independent Tria! Bxame 2019 — Business Suds Trial HSC Examination’ Marking Criteria - Page 9