User Manual

Suitable for EVI Air to Water Heat Pump

NOTE.......................................................................................................................................................................... 5
SAFETY PRECAUTIONS .............................................................................................................................................. 5
Packing list......................................................................................................................................................... 7
1. Product Introduction......................................................................................................................................... 7
1.1 Feature:.................................................................................................................................................. 7
2. Technical Specification...................................................................................................................................... 8
2.1 Product Parameter ................................................................................................................................ 8
2.2 Heat pump dimension ........................................................................................................................... 9
3. Heat pump installation ..................................................................................................................................... 9
3.1 Heat pump installation note.................................................................................................................. 9
3.2 Heat pump receiving and checking:..................................................................................................... 10
3.3 The Heat pump Installation position: .................................................................................................. 10
3.4 The Heat Pump installing space (Dimension unit: mm)....................................................................... 10
3.5 Heat pump moving and installing:....................................................................................................... 10
3.6 Heat Pump foundation support & foundation bolt (Unit: mm)........................................................... 11
4 Water system installation............................................................................................................................... 11
4.1 Water system installing note ............................................................................................................... 11
4.2 Installation of Water tank.................................................................................................................... 12
4.3 Single heat pump connected to pressurized water tank installing drawing........................................ 13
4.4 Single heat pump connected to heating system installing drawing .................................................... 13
5. Electrical wiring............................................................................................................................................... 14
5.1 External power source wiring .............................................................................................................. 14
5.2 Heat pump wiring drawing .................................................................................................................. 14
5.3 Power source cable requested ............................................................................................................ 16
5.4 Sensor cable specification ................................................................................................................... 17
6. Instruction for operate control panel............................................................................................................. 18
6.1 Controller icon introduction ................................................................................................................... 18
6.2 Keyboard Layout..................................................................................................................................... 19
6.3 Running data checking table: ................................................................................................................. 19
6.4 Parameter setting table:......................................................................................................................... 21
6.5 Function Control Description:................................................................................................................. 22
6.6 Outdoor Three Way Valve Controlling Description ................................................................................ 22
7 Heat pump commissioning ............................................................................................................................. 22
7.1 Checking before start heat pump........................................................................................................... 22
7.2 Start heat pump and checking................................................................................................................ 23
7.3 Running data record ............................................................................................................................... 24
8 Error code table............................................................................................................................................... 24
9 Error / Trouble shooting ................................................................................................................................. 25
10 Heat pump maintenance ................................................................................................................................ 31
11 After‐sales services ......................................................................................................................................... 32

4
NOTE

1. When received this heat pump, please firstly check if there are broken parts on the heat pump
body; if the heat pump model is same as your request; if the heat pump accessories are
enough.
2. For correct installation, usage and future servicing, please keep this manual well.
3. The installation design, installing work must be carried out by authorized people under the
related law, regulation of the local.
4. The heat pump installation work must be confirmed of non‐mistakes before switch on power.
5. The air inside water piping system between the heat pump and the water tank must be
discharged, otherwise may cause heat pump mal‐function, like water flow protection error or
high pressure protection error.
6. For guarantee the life span and reliable operation of the heat pump, regular maintenance
work should be carried out to the heat pump.
7. The water inside the condenser must be discharged away if no need to use the heat pump in
the winter time, in case breaking the condenser due to water frozen.
8. Due to the constant improvement of the heat pump, the manual content may subject to new
modification without prior notice.

Other questions please refer to your local dealer or directly contact us.

SAFETY PRECAUTIONS

Before using this heat pump, please read this manual carefully and operate the heat pump strictly
according to the manual.
Incorrect operation due to failure to follow instructions below may cause harm or damage, the
seriousness of which is classified as below:

WARNING This sign warns of death or serious injury

CAUTION This sign warns of injury or damage to property

WARNING
1. The installation design, installing work must be carried out by authorized people under the
related law, regulation of the local. Improper installation and handing will cause leakage,
electric shock or fire.
2. The heat pump and water tank must be installed on the position that can stand the heat pump
and water tank’s weight, otherwise may cause heat pump or tank fall off.
3. The heat pump must not be installed in the position with explosive gas, toxic gas or danger
material nearby.
4. If happened accident (like have explosive gas smell and etc.), please turn off the heat pump
power source, and contact your dealer.
5. Do not insert your fingers or other objects into the unit, the rotating parts may cause injury.
5
6. Do not try to turn on/off the heat pump by directly plug/up‐plug the power cable to the power
source.
7. Forbidden to dismantle or modify the heat pump by user, if requested repairing, re‐installing
the system, please refer to your local dealer or authorized personal.

CAUTION
1. Before turn on the heat pump, please check and confirm if the power source can comply to the
heat pump name plate requested. Check and confirm if power cable size, water piping
arrangement are correct. In case water leakage, electric shock or fire.
2. Heat pump belong to the I class appliance, must be earthed to prevent electrical shock or fire,
forbidden to earth to gas pipe, water pipe, lightning rod or other communication cable.
3. The system should carry out the electric leakage checking work, guarantee the safety.
4. Once running the heat pump, the heat pump should run at least 6 minutes before stop it, and
forbidden to turn/off the heat pump frequently manually. Otherwise may affect the heat
pump life span.
5. Do not tough the heat pump with wet hand, Children is forbidden to operate the heat pump,
6. Prevent electric shock, please switch off the power supply before maintenance work.
7. Please do not install the heat pump in the environment with high moisture or corrosive air.
8. Do not switch off the heat pump power in the winter period when outside ambient
temperature is low, otherwise the heat pump’s anti‐freezing function can not be activated.
9. Please discharge the condenser water and the water tank water when not using the heat
pump for long period.

CAUTION
Un‐qualify water quality may damage the condenser. Please check if the water quality may
conform to the below requested standard before install the heat pumps.

Water electric
PH value Water hardness Sulfur ion Chloride Ammonia ion
conductivity

7‐8.5 <50ppm <200μs/cm(℃) Non <50ppm Non

Sulfate ion Silicon Iron content Sodium ion Calcium ion

<50ppm <30ppm <0.3ppm Non <50ppm

6
Packing list

No. Name Q’ty

1 Heat Pump Unit 1

2 Controller (including 10 meter Wires) 1

3 Instructions for Use and Installation 1 book

4 Condensing water connector 2

5 Hot water temperature sensor (10 meter) 1

6 Return water temperature sensor (10 meter) 1

1. Product Introduction

DE‐27W/CW; DE‐46W/CW
Heat pump working principle and feature
The EVI air to water heat pump is using the Reverse Carnot Cycle to absorb the heat energy
from the air to heat the daily use water. It is the new generation water heater with high
efficiency, energy‐saving and environmental , and it is using EVI technologies, which enable the
heat pump to operate from the ambient temperature ranged ‐25℃ to +45℃.

1.1 Feature:

High efficiency
Adopt heat pump use compressor and thermal expansion valve, use the air energy to heat the
water, it is much energy saving while compared to other water heater.

7
 Environmental
Use environmental refrigerant R407C, no pollution to the air

Easy for use

Not affect by the weather, provide hot water in 24 hours, accurate water temperature control

Safe and reliable

Water and electricity separated, avoiding electric shock, explosive and etc issues.

Easy for installation

The heat pump can be installed on the balcony, top of the building or the area with good
ventilation.

2. Technical Specification
2.1 Product Parameter
Product name Air to water heat pump
Model/Model DE‐27W/CW DE‐46W/CW

Power supply (V/ph) 380/3 380/3

Frequency Hz 50 50

Rated Heating power output kW 12 20

Rated Heating power Input kW 2.7 4.6

Water production L/h 301 430

Refrigerant/weight gram R407C R407C

Required water flow rate (m³/h) 2.2 4

Pressure loss kPa 45 60

Max. operation current Amp 7.5 13

Max. suction /discharge pressure MPa 1.2/2.8 1.2/2.8

Max. heat exchanger pressure MPa 2.8 2.8

Water connection size G1’’ G1’’

Level against Electric Shock Ⅰ Ⅰ

Water‐proof Grade IPX4 IPX4

Noise dB(A) ≤52 ≤55

Net Weight kg 130 270

Net Size mm 950×500×1480 1130×500×1650

Operation temp. range ℃ ‐25～45 ‐25～45

Remark:
Rated heating power output/input is testing in condition of Ambient temp 20℃, 50% RH, water temp inlet 15℃/outlet temp 55℃
Pressure loss is tested result based on required water flow rate.
Above specification will change along with the changes of product design, it is without prior notice.

8
 2.2 Heat pump dimension
DE‐27W/CW
950

1480
105 150
30

250 60 570
10
4-?
570
540
500

DE‐46W/CW

1130
1650
105 150

30

250 60 630
10
4-?
570
540
500

3. Heat pump installation

3.1 Heat pump installation note
9
 CAUTION:
1) Project design, installation must be carried out by authorized personnel under related law,
regulation of the local.
2) Under different condition (ambient temperature and heating water temperature), the hot
water producing volume is different, must select the water pump with proper water flow
rate according to the heat pump name plate.

3.2 Heat pump receiving and checking:

z Before up‐pack the heat pump, it is recommended to deliver the heat pump to the
installing site as close as possible.
z When reach the installing site, should up‐pack the box for receiving work.
1) Check if the heat pump accessories are enough.
2) Check if the model is same as requested.
3) Check if there are broken parts on the heat pump body.
4) Check if there is refrigerant leakage from the pressure gauge.
If there are heat pump damage issues or doubts, please contact your local dealer for handling.

3.3 The Heat pump Installation position:

z The position must strong enough to stand the heat pump and water tank weight, the
heat pump running noise, heat pump blow air and heat pump condensing water should
not affect neighborhood.
z Forbidden to install the heat pump in the position close to flammable and combustible
area.
z Forbidden to install the heat pump in the position with high density dust, high moisture,
high oil density or corrosive air.
z Installing position must with good ventilation, have enough space for maintenance.
z Installing site should be convenience for water piping work and power source wiring
work.
3.4 The Heat Pump installing space (Dimension unit: mm)

3.5 Heat pump moving and installing:

z When lifting the heat pump to the top of the building, please lift with the packing wood
box together for preventing the heat pump cabinet from changing shape due to the
10
 lifting rope force. Lifting angle should within 15°and lifting with at least 2 balancing rope.
Avoiding clashing with other objects when lifting.

z The heat pump must be installed on the concrete base or steel base, condensing piping
is needed.
z Anti‐vibration pad is needed before move the heat pump on the installing base.
z The heat pump position angle should within 5°.
z When install the heat pump in modular, there should have enough space for
maintenance or air ventilation.

3.6 Heat Pump foundation support & foundation bolt (Unit: mm)

M8×200 bolt

≥300

Note:
z The foundation support must be strong enough to stand the heat pump weight, it can be
concrete base or channel steel base.
z The heat pump should be fastened with bolts on the foundation.
z Each heat pump should install with anti‐vibration pad with at least 20mm thickness.
z Each heat pump should install with condensing water discharge tube.

4 Water system installation

4.1 Water system installing note

CAUTION:
1) Water filter with at least 30 meshes must be installed at the heat pump water input side.
Prevent the heat pump condenser from blocking. And the water filter must be cleaned
regularly.
2) In the winter time when the outside ambient temperature is low, the power source is
forbidden to be cut off when the heat pump stops. Otherwise the heat pump’s
anti‐freezing function cannot be activated.
3) The water inside the heat pump condenser, water tank and piping must be discharged
11
 away when heat pump need to stop for long time no use.

z The water tank should be installed after the heat pump fasten well on the base
z The pipe dimension between the heat pump and the tank should be equal to the
heat pump name plate requested or bigger than inlet and outlet.
z Insulation materials with good quality are necessary to be adopted the water pipes
to prevent heat loss, also for freeze proof in winter time.
z Make sure no water leakage on the water pipe system.
z It is necessary to use soft connectors or pipes, in order to reduce the vibration.
z Before connected to the heat pump, the whole water system must be cleaned out.
z Please install auto‐exhaust valve respectively in the bulgy parts and the highest
position of the water system.
z Drain valve should be installed at the lowest position of the pipe system.
z It is better to adopt thermometers and water pressure gauges at the water inlet and
outlet.
z Filter and water treatment equipment are recommended, especially for hard water
area!
z All the electrical appliances used to the system should be with a rain cover, and
easily replaced once damaged.
z Improper brake valve and ball valve will reduce flow rate.
z Install pipes straightly, less water resistance with less elbows used.
z Please select an appropriate circulating pump to guarantee heat exchanging
capacity of the unit! (refer to the heat pump name plate requested flow rate)
z Choose a water pump with suitable ‘Flow rate’ and ‘Head pressure’ according to the
required flow rate, as well as the height difference between the unit and the tank.
Better with a bigger one. (25% bigger)
z The filter should be installed before cold water flows into the heat pump or water
tank as well.
z Flow switch should be installed between the heat pump and the water tank. (better
install the water flow switch at the heat pump water output side)
z When more than 3 units heat pump connected together (modular controlling), the
water piping work should be able to balance the water pressure of each heat pump.

4.2 Installation of Water tank

z Storage hot water tank can be installed on the balcony, roof or ground with the heat
pump.
z The tank must be vertically installed to the strong base.
z The tank should stand with pads under its feet.
z The tank base should be secure and reliable.
z Stop valve, Y‐filter and check valve must be installed to the water feed pipe before water
enter into the tank.
z Flexible pipe should be fixed to the relief valve for hot water, to release the pressure.
z Dirty water should be leaded to the floor drain through a flexible pipe, before that , stop
valve must be installed to the pipe.
12
 4.3 Single heat pump connected to pressurized water tank installing drawing

4.4 Single heat pump connected to heating system installing drawing

NOTE: The installation drawing is just for reference, there may have different way for the
installation according to the real situation.

13
5. Electrical wiring

5.1 External power source wiring

WARNING: Heat pump system must be earthed for preventing electric shock or fire.
CAUTION: Only authorized person allowed to conduct the wiring work under the local
related law or regulation.
CAUTION: The heat pump wiring diagram subject to the one inside the heat pump.
CAUTION: For safe, electricity leakage circuit breaker is needed, example as below.

Project power source box

Circuit breaker

Circuit breaker Circuit breaker Circuit breaker

Heat pump 1 Heat pump 2 Heat pump N

5.2 Heat pump wiring drawing

NOTE: There is a wiring diagram inside the wiring box cover of the heat pump, please conduct
the wiring working according to the wiring diagram.

14
 Wiring diagram(there is a corresponding wring diagram stick on the heat pump wiring box cover, please refer to it):

Air conditioning electrical heating

low pressure switch
High pressure switch
Phase-sequence overcurrent switch

Defrosting electric heating

R S T

Crankshaft heating
Networking switch
water flow switch
P1 P2

Electric heater
KM1 KM2

Water pump

Capillary solenoid valve

Injection solenoid valve

Four way valve
RUN
S elf-chec king key
POW ER
A ddress dia l the code

P rog ram m in g the m outh

1 2 3 4 5 6 7 8 9
Three-way valve OFF

Networking switch

Common terminal
Water flow switch
Three-way valve ON
Water pump rely

N
Temperature switch

T ra nsfom er

conn ect to control pa nnel

N C 95
96
O nly co ntact sign als,no heavy current!

KM3

A ntifreeze w ater tem p. sensor

R S T N KM1 KM3 hot w ater tem p.sensor A ir discharge tem p.sensor

am bient tem p.sensor The reserved
TB defrosting tem p.sensor The reserved
380V/3/50Hz
The reserved The reserved
air condition ing return w ater tem p.sensor The reserved
a ir conditioning outle t w ater tem p.se nsor The reserved

NOTE: the backup electric heater is not allow to directly connected to the terminal 3, but only electric heater relay connected to terminal 3
 WARINING!
The heat pump should have independent circuit breaker.

NOTE:
z Power source must conform to the heat pump requested: please refer to the heat pump name plate.
z Heat pump should use independent power circuit.
z Wiring work should be carried out by authorized personal.
z Wiring work should conform to the wiring diagram stick on the wiring box cover.
z All the wiring must be fastened on the corresponding terminal.
z Power source cable should separate from the earth line cable and signal cable (like sensor cable,
controller cable).
z Forbidden to dismantle the control parts or add control parts without authorized personal’s
permission.

5.3 Power source cable requested

Power source cable size(mm2)

Model Power source requested Circuit breaker (A)
Phase Null Earth

DE‐27W/CW 380V/ 3ph/ 50Hz 2.5 2.5 2.5 7.5

DE‐46W/CW 380V/ 3ph/ 50Hz 4 4 4 13

Note:
z The above power source cable size and circuit breaker model selection is based on the maximum
running current of the heat pump.
z The power source cable size and circuit breaker model selection is based on the ambient
temperature 40℃.
z If the power source cable length will more than 15 meter, please use bigger size cable for preventing
current over load.
z The circuit breaker model is only for heat pump, not considering the external back up heater.
 5.4 Sensor cable specification

Item Cable type Cable core type Allow prolong length(m)

Sensor cable AWM 2468 24AWG 2 cores 20

Communication cable AWM 2464 26AWG 4 cores 20

NOTE:
z The sensor cable resistance must be checked after prolonged. Please refer to your local dealer for the
correct resistance value.
z Controller need to be connected to the controller communication cable on the site.
z Hot water temperature sensor need to be put in the sensor pocket of the water tank.
z The return water temperature sensor is for controlling the water pump on the hot using side.
6. Instruction for operate control panel

On/Off

HOT
SET MODE

TIMER RESET

6.1 Controller icon introduction

z “ ”power on and display, cancel display when power off.

z Switch on/off “ ”、interlinked 2‐way valve “NET”, switch on and display.

z “ ” displays after starting compressor.

z “ ” displays after starting water pump。.

z “ ”displays after turning on the electric heater。.

z “ ” displays when under cooling/defrosting mode..

z “ ”displays when the fan is running..

z “Cool” display under cooling mode..

z “Heat” display under heating mode..
z “Hot water” display when under DHW mode.
z ”DEF” displays when defrosting.
z Check temperature “CHECK TEMP” displays only when press “SET” button, no display in other time.
z Parameter set “PARA SET” display only when entering parameter setting after press and hold “SET”
button for 10 seconds, no display in other time.
6.2 Keyboard Layout

ON/OFF key
When the screen is stay on the original surface. Press this key to turn on/off the machine.
When the screen is stay on data setting surface. Press this key to return to the original surface.
UP key
When the machine is stay on Heating/DHW mode, press this UP key to directly rise the water
temperature.

When the machine is stay on Heating+ DHW mode, press this UP key to directly rise the Heating
water temperature, After setting the Heating water temperature, then press the SET key to enter the
DHW water temperature setting, while press the UP key to rise the DHW temperature.
DOWN key
When the machine is stay on Heating/DHW mode, press this DOWN key to directly lower the water
temperature.

When the machine is stay on Heating+ DHW mode, press this DOWN key to directly lower the
Heating water temperature, After setting the Heating water temperature, then press the SET key to
enter the DHW water temperature setting, while press the UP key to lower the DHW temperature.

SET key
When the screen is stay on the original surface, press this SET key for 10 seconds to enter the
parameter setting, Then press the UP/DOWN key to select the needed changed parameters, After
decide to change the current displayed parameter, then press the UP/DOWN key to reset the data,
After reset the data, then press the SET key again to return to the parameter selecting condition.

When the screen is stay on the original surface, press this SET key single to enter the certain
temperature checking:
0: Water tank water temperature.
1: Ambient temperature.
2. Evaporator coil 1 temperature.
3. Anti‐freezing temperature (condenser output water temperature)
4. Heating input water temperature. （This sensor was put in the cooling/heating tank)
5. Heating output water temperature.
6. Compressor 1 refrigerant discharge temperature.
7. Evaporator coil 2 temperature.
8. Compressor 2 refrigerant discharge temperature

6.3 Running data checking table:

Data NO. Description Display Temp. Range Remark

Water tank water Display temp.=Real
0 0℃—A3℃
temperature. water temp..+
 Parameter 5 temp.
1 Ambient temperature. ‐9℃—99℃ Real temp.
Evaporator coil 1
2 ‐9℃—99℃ Real temp.
temperature.
3 Anti‐freezing temperature ‐9℃—99℃ Real temp.
Heating input water
4 ‐9℃—99℃ Real temp.
temperature.
Heating output water
5 ‐9℃—99℃ Real temp.
temperature
Compressor 1 refrigerant
6 ‐9℃—99℃ Real temp.
discharge temperature.
Evaporator coil 2
7 0℃—C5℃ Real temp.
temperature.
Compressor 2 refrigerant
8 0℃—C5℃ Real temp.
discharge temperature

Timer key:

Press this button once for main unit timer on/off setting:
When the timer on hour digit is flashing, press “Up/Down” button to set the timer on hour;
Press this button again, and when the timer on minute digit is flashing, press
“Up/Down” button to adjust the timer on minute;
Press this button again, and when the timer off hour digit is flashing, press
“Up/Down” button to adjust the timer off hour;
Press this button again, and when the timer off minute digit is flashing, press
“Up/Down” button to adjust the timer off minute;
Press this button again to exit from timer setting.
*: Timer on and timer off time is based on the unit’s clock time.
*: When timer on and timer off time is the same, timer function will be cancelled.
*: When timer on and timer off is set to effective, the timer on/off function will be performed every
day.
Press and hold this button for 5 seconds until seeing clock adjusting picture, and then use Up/Down
button to adjust the current clock time.

(HOT KEY)Electric Heater:

When the machine is stay on Heating/DHW/Heating+ DHW mode, press this key to switch between
“Automatically turn on electric heater” and “ Force to turn on electric heater” mode. When the
parameter setting NO.20 is changed to “0”or when the machine is stay on “Turn off” condition, This key
can not work even be pressed.

MODE Key:
When the machine is stay at “ON” condition, Press this key to select the running mode as follow:
1. Heating mode
 2. DHW mode
3. Heating+ DHW mode

RESET key:
Press this key for 10 seconds to return to the factory setting.

6.4 Parameter setting table:

Parameter
Parameter Description Parameter setting range Factory Setting
NO.
Cooling water
0 8℃—25℃ 12℃
temperature setting
Heating water
1 30℃—60℃ 45℃
temperature setting
DHW water temperature
2 15℃—60℃ 50℃
setting
Cooling/Heating return
3 water temperature 2℃——15℃ 5℃
difference setting
DHW drop temperature for
4 2℃——15℃ 5℃
restart heat pump setting
5 Water temperature offset 0℃——15℃ 4℃
Defrosting enter evaporator
6 －5℃——10℃ 0℃
coil temperature
Defrosting exit evaporator
7 5℃——30℃ 15℃
coil temperature
8 Defrosting interval time 30min——60min 45min
9 Defrosting running time 3min——60min 10min
Water refill allowed
10 Not activated Not activated
temperature
Water backlash water
11 Not activated Not activated
temperature
Electric heater allowed
12 ‐19℃——40℃ 12℃
ambient temperature
Electric heating backlash
13 0℃——10℃ 5℃
water temperature
Sequential rest time of
14 3Hours——15Hours 12Hours
compressor
15 Compressor rest time 3min——60min 30min
16 Water refill time interval Not activated Not activated
Defrosting enter ambient
17 0℃——20℃ 12℃
temperature
0‐Single system/ 1‐Dual
18 System selection 0
system
 19 Memory choice 0‐NO/1—YES 1‐YES
20 Electric heater choice 0‐NO/1‐YES 1‐YES
21 High pressure switch choice 0—NO，1—YES 1‐YES
22 Low pressure switch choice 0—NO，1—YES 1‐YES
23 Single Electric Heating 0—NO，1—YES 0‐NO

6.5 Function Control Description:

Heating mode：
When Heating return water temperature≤Parameter 1 setting‐Parameter 3 setting, Machine turn on
for heating, When Heating return water temperature≥Parameter 1 setting, Machine stop.

DHW mode：
When water tank water temperature≤Parameter 2 setting‐Parameter 4 setting, Machine turn on for
DHW heating, When water tank water temperature≥Parameter 2 setting, Machine stop.

Heating+ DHW mode：

When Heating and DHW are required at the same time, the DHW prior to Heating.
When Heating required, DHW not required, Then only Heating activated
When Heating and DHW are not required, Machine stop

Mode switching description

When mode switching, compressor will stop for 3 minutes before turn on.

6.6 Outdoor Three Way Valve Controlling Description

Three Way Valve Always Open Condition:

When under DHW mode/anti‐freezing function enter on the DHW side, the Three valve always open
and meanwhile DHW water circulation pump turn on.
When DHW reaching the setting temperature/anti‐freezing function exit on the DHW side, the water
circulation pump turn off, then Three valve closed.

Three Way Valve Always Closed Condition:

When under Cooling/Heating mode/anti‐freezing function enter on the Cooling/Heating side, the
three way valve always closed and meanwhile Cooling/Heating water circulation pump turn on.
When Cooling/Heating water reach the setting temperature/Anti‐freezing function exit on the
Cooling/Heating side, he Cooling/Heating water circulation pump turn off, then Three way valve
closed.

7 Heat pump commissioning

7.1 Checking before start heat pump

 The below item need to be check, after confirm, please make a “√”

NO. Check item Check content Confirm

1.if the heat pump was fasten, if have anti‐vibration measure

Heat pump system 2.If the heat pump component are well, no damage parts, no gas leakage
1
installation 3.if the ventilation is good, air intake and outlet no objects.
4.If done the condensing water work.
1.if the water piping are fasten, no water leakage, need water pipe heat
insulation, anti‐corrosion.
Water system
2 2.if enough break valve, and easy for operation
installation
3.if have Y‐filter, water flow switch, water temp meter. Etc.
4.If the water tank is fasten well, and have done the heat insulation work.
1.if the power cable size is correct, power source correct, if have done the
earth line

2.if the heat pump sensor is located in the correct position

Wiring system 3.if the controller connect well,
3
installation
4.The controller cable, sensor cable should separate from the strong power
cable.
5.Check if all the cables inside the heat pump wiring box is fasten well, no
loosen.

Note: The water piping system should be clean before start the heat pump; make sure all the valve on the
water piping are full open.

7.2 Start heat pump and checking

After the above checking are all confirmed, then switch on power to the heat pump and check the below
operation situation:

NO. Check item Check content Note

1 Controller 1.if the controller have display The first time switch on
power, the controller may
2.If the controller have error code have error, then solve the
3.if the key pad are working. error according to the

4.Operate the controller according to the manual trouble shooting.

2 Controller setting
3 Heat pump
operation
1.Set the target water temp. to 55℃ There may change some
parameter when testing,
please change the
parameter back after
2.Start the heat pump to run
testing
1.if have erode codes When the heat pump is
2.if the water pump, compressor, fan are working normally running normally, record
 3.if any strange sound or vibration sound the data every 10 minutes
4.If the running value are correct based on the below list.

7.3 Running data record

Comp. gas Comp. gas

Ambient Condenser input Power
input output High pressure Low pressure Current
temp. water temp. source
temp. temp.

℃ ℃ ℃ ℃ bar bar A V

1st time

2nd time

3rd time

4th time

5th time

6th time

8 Error code table

ERROR
Error Description Remark
CODE
E0 Communication fault ‐‐‐

E1 Water tank temp. sensor fault ‐‐‐

E2 Ambient temp. sensor fault ‐‐‐‐

E3 Evaporator 1 temp. sensor fault ‐‐‐

E4 Evaporator 2 temp. sensor fault ‐‐‐

E5 Compressor 1 gas discharge temp. sensor fault ‐‐‐‐

EH Compressor 2 gas discharge temp. sensor fault ‐‐‐‐
Heating/Cooling return water temp. sensor ‐‐‐‐
E6
fault
E7 Heating/Cooling out water temp. sensor fault ‐‐‐‐

E8 High pressure switch 1 fault ‐‐‐‐

E9 Low pressure switch 1 fault ‐‐‐‐

Eb High pressure switch 2 fault ‐‐‐‐

 Er Low pressure switch 2 fault ‐‐‐‐

EC Water flow switch fault ‐‐‐

EE Anti‐freezing ‐‐‐

EF Cooling water output too low ‐‐‐‐

EH Time lock Required Password

EL Phase –sequence protection ‐‐‐‐

En Anti‐freezing water temp. sensor fault ‐‐‐
EP Compressor 1 gas discharge temp. too high. ‐‐‐‐

EJ Compressor 2 gas discharge temp. too high. ‐‐‐‐

9 Error / Trouble shooting

.
Error Related
Reason →Error type Check content Solution
code parts
If loosen, please tighten it,
Check if the communication cable is
PCB controller terminal broken if broken on the controller
PCB connected well to the PCB, and if the
or loosen → No signal terminal, please change
PCB controller terminal broken
new PCB.
Check if the communication cable was
if broken cable, change
Communication broken, check if the communication
new one or reconnect it,
cable between Communication cable cable was tighten with other strong
Separated from the strong
the PCB and the faulty→No signal/ signal power cable, check if there are devices
E0 power cable, keep away
controller affected by the magnetic field. around the cable may create the
from the magnetic field .
magnetic field,
If loosen, please tighten it,
Controller terminal to the Check if the communication cable is
if broken on the controller
communication cable broken or connected well to the controller, and if
terminal, please change
Controller loosen→ No signal the PCB controller terminal broken
new controller
Controller model not correct→ Check if the new controller model is
Change to correct
No signal same as the original model
controller model.

Error Related
Reason →Error type Check content Solution
code parts
Up‐plug the faulty sensor from the PCB
If error remain, change to
terminal, and use the nearby sensor to
PCB board sensor terminal new PCB.
plug in the faulty sensor terminal, to
faulty→signal off Tighten the sensor cable to
E1 PCB see if error remain.
Sensor cable loosened →signal the PCB and make sure the
Check the cable connecting between
off sensor is fixed in the
the sensor and the PCB, check if the
correct position of the PCB
PCB sensor terminal was broken
 Sensor cable broken →Signal
Sensor cable Eye viewing Change to new sensor
off

Sensor resistance un‐normal Measure the resistance of the sensor,

Sensor bulb Change to new sensor
→Signal off/Short circuit the normal resistance is 5K

Error Related
Reason →Error type Check content Solution
code parts
Up‐plug the faulty sensor from the PCB
If error remain, change to
terminal, and use the nearby sensor to
PCB board sensor terminal new PCB.
plug in the faulty sensor terminal, to
faulty→signal off Tighten the sensor cable to
PCB see if error remain.
Sensor cable loosened →signal the PCB and make sure the
Check the cable connecting between
off sensor is fixed in the
the sensor and the PCB, check if the
correct position of the PCB
E2 PCB sensor terminal was broken
Sensor cable broken →Signal
Sensor cable Eye viewing Change to new sensor
off

Sensor resistance un‐normal Measure the resistance of the sensor,

Sensor bulb Change to new sensor
→Signal off/Short circuit the normal resistance is 5K

Error Related
Reason →Error type Check content Solution
code parts
Up‐plug the faulty sensor from the PCB
If error remain, change to
terminal, and use the nearby sensor to
PCB board sensor terminal new PCB.
plug in the faulty sensor terminal, to
faulty→signal off Tighten the sensor cable to
PCB see if error remain.
Sensor cable loosened →signal the PCB and make sure the
Check the cable connecting between
off sensor is fixed in the
the sensor and the PCB, check if the
E3/E4/E5 correct position of the PCB
PCB sensor terminal was broken
EH/E6/E7
Sensor cable broken →Signal
Sensor cable Eye viewing Change to new sensor
off

Sensor resistance un‐normal Measure the resistance of the sensor,

Sensor bulb Change to new sensor
→Signal off/Short circuit the normal resistance is 5K

Error Related
Reason →Error type Check content Solution
code parts

EC
Flow switch Water flow switch Check if have installed water flow 1. If no flow switch
terminal disconnected →signal off switch to the heat pump; installed, please
check if water flow switch installed
 cable connecting was 2. For commissioning
connecting to the correct purpose, please short
terminal on the wiring box of circuit the water flow
the heat pump; Check if the switch terminal to the
water flow switch cable was common terminal of
broken; the flow switch paddle the wiring box.
not working 3. Measure the flow
switch if it is short
circuit
4. check if the flow
switch paddle was
stuck on the piping by
screw out the flow
switch.
1. Check if the water
pump can run when
start the heat pump,
2. check the piping size
can meet the heat
Check water pump if it can run; check pump’s requested
the piping size if meet the heat pump from the name plate,
No water/no flow rate →signal requested; check if there are water 3. check if water inside
Water pipe
off inside the pipes; Check if the valve on the pipe by opening a
the pipe are all open; check if there is 3‐way valve,
air inside the pipe 4. check if all the break
valve are open;
5. check if there is air
inside the pipe by
open a 3‐way valve
when running.

Flow switch faulty → Short Measure if the flow switch was short If short circuit, change to
Flow switch
circuit circuit. new one.

Error Related
Reason →Error type Check content Solution
code parts
Check if the pressure on the high pressure gauge of the heat pump is really exceed 3.0Mpa at the
E8/Eb High pressure moment when it have the error. If it is indeed exceed 3.0MPa, then please check as below, if not exceed
gauge 3.0MPa, then measure the high pressure switch from the heat pump(near the compressor gas output
position), to see if it is short circuit/broken

PCB High pressure switch cable Check if the high pressure switch Reconnect if disconnect.
disconnect→ no signal, connecting condition. Change to new PCB if
PCB board faulty Short circuit the HP terminal to COM board faulty.
 from the PCB, if still E5 error. PCB faulty
Put the hot water temp.
sensor to the correct
Check the water tank temp, to see if sensor pocket of the tank,
Condenser input water temp the water tank temp is over 60℃; seal the sensor well in the
Hot water over 60℃,System gas pressure check if the heat pump hot water temp. sensor pocket, no free air
temp. sensor too high→high pressure switch sensor was located in the sensor come out from the sensor
close pocket of the tank(should seal the pocket, otherwise the
sensor well from the sensor pocket) temp. measured by the
sensor will not very
accurate
1. Check if the water pump
can run when start the
heat pump,
2. change to the piping size
can meet the heat pump’s
heck water pump if it can run; check
requested from the name
Small water flow/no water the piping size if meet the heat pump
plate,
flow, heat fail to be delivered requested; check if there are water
Water pipe 3. check if water inside the
to the water → System inside the pipes; Check if the valve on
pipe by opening a 3‐way
pressure rise the pipe are all open; check if there is
valve,
air inside the pipe
4. Fully open all the break
valve are open;
5. Discharge air inside the
pipe by open a 3‐way valve
when running.
High pressure Pressure switch broken → Measure if the high pressure switch Change to new one if
switch short circuit short circuit broken
Check if the △T between the heat
If the △T is over 5 to 7C,
Have water scale→affect heat exchanger output temp and the gas
Condenser need clean the heat
transferring system condensing temp is over 5 to 7
exchanger
C
If higher than the normal
range, indicated the
expansion valve be blocked
Check if frozen after the expansion
or close too much. →Stop
valve.
heat pump, open the
Compare the high pressure’s normal
Expansion valve blocked → expansion valve to the
Expansion valve pressure range to the pressure when it
system pressure rise max. Close 3.5 round back.
has error.(under the condition of water
Problems remain, Change
flow rate is normal, heat exchanger no
to new expansion
water scale)
valve.(system must be fully
vacuum and make sure no
moisture before fill in new
 gas)

Error Related
Reason →Error type Check content Solution
code parts
Check if the pressure on the high pressure gauge of the heat pump is really lower than 0.05 Mpa at the
High pressure moment when it have the error. If it is indeed lower then 0.05MPa, then please check as below, if not
gauge lower than 0.05MPa, then measure the high pressure switch from the heat pump(near the compressor
gas output position), to see if it is short circuit/broken
Find out the leakage point,
Check from the pressure gauge to see if
System gas pipe Gas leakage →pressure drop repair according the repair
the pressure is lower then 0.05Mpa
process.
Firstly manual defrosting
by press ON/OFF key and
Evaporator frozen, few
M key for 10 second.
Evaporator refrigerant be evaporated → Check if the evaporator frozen
Reset the defrosting data
pressure drop
from the controller(the
3,4,5,6 parameter)
Low pressure Low pressure switch broken Measure if the low pressure switch is If broken, change to new
E9/Er switch →Short circuit short circuit one
Check if the Low pressure switch
Low pressure switch cable connecting condition. Reconnect if disconnect.
PCB disconnect→ no signal, Short circuit the LP terminal to COM Change to new PCB if
PCB board faulty from the PCB, if still E6 error. PCB faulty board faulty.

Indicate system blocked or

close too much. stop heat
Check the low pressure, to see if it is
pump, Open the expansion
drop very fast and lower than the
Expansion valve blocked, few valve to the max. then
normal range, check if frozen after the
Expansion valve gas be evaporated →Pressure close 3.5 round back.
expansion valve (under the condition of
drop Restart heat pump,
enough water flow rate, no water scale
problems remain, change
on the heat exchanger)
to new one

Error Related
Reason →Error type Check content Solution
code parts
Up‐plug the faulty sensor from the PCB
If error remain, change to
terminal, and use the nearby sensor to
PCB board sensor terminal new PCB.
plug in the faulty sensor terminal, to
faulty→signal off Tighten the sensor cable to
En PCB see if error remain.
Sensor cable loosened →signal the PCB and make sure the
Check the cable connecting between
off sensor is fixed in the
the sensor and the PCB, check if the
correct position of the PCB
PCB sensor terminal was broken

Sensor cable Sensor cable broken →Signal Eye viewing Change to new sensor
 off

Sensor resistance un‐normal Measure the resistance of the sensor,

Sensor bulb Change to new sensor
→Signal off/Short circuit the normal resistance is 5K

Error Related
Reason →Error type Check content Solution
code parts
Missing Phase (RST). Measure if have the R,S,T phase. Reconnect to the correct
Power source
→not correct power source power source
Check if the RST phase cable are
Power source Phase cable connecting wrong Switch to correct
connecting correct to the heat pump
cable →Wrong phase connecting
power source terminal
If E8 immediately display when turn on
power. Then disconnect the wiring
from P1 and P2 position. Use
Change to new phase
multi‐function meter to measure if P1
board if phase board
and P2 is in circuit when turn on power.
faulty.
If not in circuit, indicate the phase
Phase board faulty
board is faulty (P1 and P2 is just with
Reconnect the P1 and P2
resistance, no strong power)
to the circuit board’s COM
and W‐H position
Check if the P1,P2 is connecting well to
the circuit board’s COM and W‐H
EL terminal
Change to correct cable
Check cable size.
size if power source cable
Measure the start current and the
Over current/ not enough not correct.
running current, to see if it is over max.
power source (during running
current.
have the E8 error) if power source not stable,
Check if the power source is within the
reconnect to correct power
range of 380~415V
source
Compressor Relay not connecting well with Reconnect the wiring to
Check on the relay wiring,
relay the cable→ loss phase, the relay.
Check from the pressure gauge and
Resupply enough water
Water flow rate not enough compare with the heat exchanger
flow rate.
output water temp.

Check from the pressure gauge and

Heat exchanger Have water scale compare with the heat exchanger Clean water scale.
output water temp.
10 Heat pump maintenance

WARINING!
Before maintenance work, the heat pump power must be cut off.

Note: the heat pump have been fully tested before delivery, for guarantee the good performance of the heat
pump, user need to do the regular maintenance to the heat pump.

Regular maintenance item:

Evaporator‐ To maintain the evaporator’s heat exchanging efficiency, its body must be clean and no any dust,
dirty stuff.

Condenser‐ To confirm if the condenser is not efficiency or with water scale, user can measure the
condenser’s water input and output temperature difference, and compare the condenser output water
temperature with the gas condensing temperature, if the temperature difference is over 5 to 7℃, it means
the condenser’s efficiency have drop and need to be cleaned. The condenser cleaning need t o be done with
some chemical solution, and need the authorized personal to conduct the work.

Water piping‐ the water piping may have some air come in, to avoid the air affecting the water flow rate,
please discharge the air from the water piping regularly

Y‐filter‐ clean the Y‐filter, to avoid the water flow rate be affected.

Water quality‐ need to measure the heating water quality, to avoid the corrosion on the condenser.

To guarantee the heat pump’s performance, the below heat pump major components need to have regular
checking.

Item Every month Every season Half year One year Depended
1.Compressor
COP evaluate; if strange running ●
noise
If cable fasten well ●
If current un‐normal ▲
Compressor gas output temp. ▲
2.Controller
Check the parameter setting ▲
Check the anti‐moisture, sun‐block ▲
situation
Check the High/Low pressure switch ▲
connecting
Check the cables No damage ▲

3.Condenser
Check water quality ●
Clean the condenser ▲
Anti‐freezing ▲
4.Evaporator
Regular cleaning ▲
5.Water tank
Regular cleaning ●
6.Others
Y‐filter ●
Heat pump screw ●

Note: the above maintenance is just for reference. Different region may have different situation. Please
process the maintenance work according to the real situation.
●–User do the work
▲ –Authorized personal do the work

11 After‐sales services

After‐sales services:
When required repairing, should refer to the local supplier, improper repairing may lead to water leakage,
electric shock or fire.
When required to relocate the heat pump, should refer to the local supplier, to avoid water leakage, electric
shock or fire.

Details needed when ask for servicing:

Heat pump model:
Production date:
Installation date:
Bar code:
Error description:
User name:
User address:
User phone number:
After‐sales services card:

Item Error description solution Servicing result Services provider

Note: please fill the card carefully and keep it well