Scribd Logo
Upload

Welcome to Scribd!

  • Safari

    Uploaded by

    mtlguy79
    6 views2 pages
    The customer contacted customer support to check the status of an open ticket regarding a referral credit that was not applied after 5 months of activation. The agent informed the customer that the technical team is working on the issue but has not resolved it yet. The agent assured the customer that the problem will be solved before the next payment cycle and that their manager has also been notified to help resolve the issue.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The customer contacted customer support to check the status of an open ticket regarding a referral credit that was not applied after 5 months of activation. The agent informed the customer that the technical team is working on the issue but has not resolved it yet. The agent assured the customer that the problem will be solved before the next payment cycle and that their manager has also been notified to help resolve the issue.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views2 pages

    Safari

    Uploaded by

    mtlguy79
    The customer contacted customer support to check the status of an open ticket regarding a referral credit that was not applied after 5 months of activation. The agent informed the customer that the technical team is working on the issue but has not resolved it yet. The agent assured the customer that the problem will be solved before the next payment cycle and that their manager has also been notified to help resolve the issue.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    History of your conversation on Chat

    Thank you for reaching out.


    How can I help you?
    If you have a general related question, head over to our Community Hub @ https://communaute.fizz.ca/ to get a
    quick answer, often in under 6 minutes.

    You 17:36
    Talk to a human

    Rob Bot | Chatbot | Agent conversationnel 17:36


    Hello Anthony,
    Thank you for reaching out.
    I'm Rob, Fizz's chatbot. My field of expertise is wide and varied, and helping you is my top priority.

    Rob Bot | Chatbot | Agent conversationnel 17:36


    Of course. A Customer Service rep should be with you as soon as possible.

    BABACAR 17:36
    Hello Anthony and welcome to the online customer service! It will be my pleasure to assist you today.

    You 17:37
    hi, i want to check the status of the open ticket?

    BABACAR 17:37
    Let me do the verification, I'll get back to you shortly.

    BABACAR 17:40
    Thanks for waiting. Here’s the situation

    BABACAR 17:40
    I can confirm that the situation is now in the hands of our technical team. I see that there is progress, however, the
    technical team has not yet managed to resolve the situation.

    BABACAR 17:40
    I appeal again to your patience and assure you that the best solution will be communicated to you as soon as
    possible.

    You 17:41
    but my father had the sane issue it was fixed in a couple of days

    You 17:41
    My invoice will come next week and still the referal code credit will not be applied after 5 month of
    activation

    https://fizz.ca/fr/soutien?_gl=1*ep67bj*_ga*MTk5NTg0Nzc0Mi EW0ZM*MTY3NzAxODg4Ni4zLjEuMTY3NzAxODkzNy45LjAuMA.. 2023-02-21, 17 50


    Page 1 of 2
    :
    4
    BABACAR 17:42
    Sometimes the problem is much more complex on one side, but rest assured the problem will be solved before the
    end of your payment cycle.

    You 17:44
    how can you be sure?

    You 17:44
    is there any resolution time?

    BABACAR 17:44
    There is no resolution time but i put my manager on it

    You 17:45
    ok

    BABACAR 17:46
    Please accept our sincere apologies for any inconvenience caused.

    You 17:48
    ok

    BABACAR 17:48
    Thanks for reaching out. Have an awesome day.

    You 17:48
    Thank yoy

    https://fizz.ca/fr/soutien?_gl=1*ep67bj*_ga*MTk5NTg0Nzc0Mi EW0ZM*MTY3NzAxODg4Ni4zLjEuMTY3NzAxODkzNy45LjAuMA.. 2023-02-21, 17 50


    Page 2 of 2
    :
    4

    You might also like