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Journal of Advertising
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A Further Assessment of Indirect Comparative Advertising


Claims of Superiority Over all Competitors
a b c
Paul W. Miniard Ph.D. , Michael J. Barone Ph.D. , Randall L. Rose Ph.D. & Kenneth C. Manning
d
Ph.D.
a
College of Business Administration, Florida International University
b
College of Business Administration, Iowa State University
c
Moore School of Business, University of South Carolina
d
College of Business, Colorado State University
Published online: 02 Apr 2013.

To cite this article: Paul W. Miniard Ph.D. , Michael J. Barone Ph.D. , Randall L. Rose Ph.D. & Kenneth C. Manning Ph.D. (2006) A Further
Assessment of Indirect Comparative Advertising Claims of Superiority Over all Competitors, Journal of Advertising, 35:4, 53-64, DOI:
10.2753/JOA0091-3367350404

To link to this article: http://dx.doi.org/10.2753/JOA0091-3367350404

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A FURTHER ASSESSMENT OF INDIRECT COMPARATIVE
ADVERTISING CLAIMS OF SUPERIORITY OVER ALL COMPETITORS
Paul W. Miniard, Michael J. Barone, Randall L. Rose, and Kenneth C. Manning

ABSTRACT: Although numerous inquiries concerning comparative advertising appear in the literature, little research
has examined indirect comparative claims touting a brand’s superiority over all competitors. While the available evidence
offers advertisers little reason to use such claims, our research conveys a different story about its effectiveness. Study 1 shows
indirect comparative advertising claiming superiority over all competitors to be more effective than direct comparative and
noncomparative advertising in positioning a brand against the entire market along featured attributes. Study 2 demonstrates
that indirect comparative advertising’s inferiority in positioning a brand against a specific competitor as opposed to all
competitors disappears when consumers spontaneously generate this competitor during ad processing.
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A fundamental consideration in the development of adver- specific competitors are identified explicitly as a reference point
tising strategy involves competitive positioning. At one for interpreting claims about the advertised brand’s merits.
extreme, advertising can act as if the advertised brand exists For example, direct comparative (DC) advertisements (like
in a competitive void through the use of a noncompetitive Energizer’s) are those that name specific competitors as a point
positioning strategy, wherein the brand’s performance along of comparison. By contrast, indirect comparative (IC) advertis-
salient attributes is discussed without reference to the com- ing (like Soft Scrub’s) does not identify particular competitive
petition. In this case, advertising focuses solely on the merits brands, but instead refers to unnamed competitors, such as “the
of the advertised brand with no explicit attempt to position leading brand,” “other brands,” or “all other brands.”
the brand relative to its competitors. This type of advertising In their classic article, Wilkie and Farris (1973) proposed
is referred to as noncomparative (NC) advertising. that comparative advertising should be more successful in
Alternatively, firms often rely on comparative advertising to product positioning than its NC counterpart. This prediction
directly communicate and establish a competitive positioning. has been supported repeatedly, as numerous studies have shown
For example, advertisements for Energizer batteries have used that DC advertising is superior to NC advertising in position-
the claim “lasts longer than Duracell” to position the brand ing the advertised product against the specific competitor used
relative to its key competitor. Soft Scrub cleanser advertise- as a point of comparison (e.g., Dröge and Darmon 1987; Gorn
ments have positioned the brand more broadly against its and Weinberg 1984; Miniard, Rose, Barone, and Manning
competitors via claims that the product “outcleans all other 1993; Rose, Miniard, Barone, Manning, and Till 1993).
liquid abrasive cleansers on soap scum and bathtub ring.” Com- In contrast, IC advertising’s potential for positioning the
mon to both examples is an emphasis on how the advertised advertised product has received far less attention in the lit-
brand fares against the competition. Comparative advertise- erature. This lack of attention is particularly true for what
ments can be further classified on the basis of whether or not would seem to be the most potent type of IC advertising,
namely, that which positions the advertised brand as superior
Paul W. Miniard (Ph.D., University of Florida) holds the Knight- to all competitors along the featured attribute(s). In the single
Ridder Eminent Scholar Chair in Marketing, College of Business investigation we could find that examined this type of IC
Administration, Florida International University. advertising, Pechmann and Ratneshwar (1991) report that it
Michael J. Barone (Ph.D., University of South Carolina) is an as- was outperformed by DC advertising in terms of positioning
sociate professor and Dean’s Faculty Fellow in Marketing, College the advertised brand against the comparison brand used in
of Business Administration, Iowa State University. the DC advertisement. Thus, the evidence that speaks to the
Randall L. Rose (Ph.D., Ohio State University) is a professor of mar- persuasiveness of IC advertising claiming superiority over
keting, Moore School of Business, University of South Carolina. all competitors offers no basis for supporting its usage in the
Kenneth C. Manning (Ph.D., University of South Carolina) is an marketplace.
associate professor of marketing and FirstBank Research Fellow, The purpose of our research is to further explore the ef-
College of Business, Colorado State University. fectiveness of this type of IC advertising. Whereas Pechmann

Journal of Advertising, vol. 35, no. 4 (Winter 2006), pp. 53–64.


© 2006 American Academy of Advertising. All rights reserved.
ISSN 0091-3367 / 2006 $9.50 + 0.00.
DOI 10.2753/JOA0091-3367350404
54 The Journal of Advertising

and Ratneshwar (1991) focused on DC and IC advertising’s but may instead engage in prototype-based processing (Snyder
relative success in positioning the advertised brand against 1992), whereby the advertised brand is contrasted against an
a single competitor, they did not consider how each might abstract reference point based on either an idealized or aver-
fare in positioning the advertised brand against the entire aged set of product features. Accordingly, a DC advertisement
market. The initial study presented in this paper does so. should be more effective than an IC advertisement in position-
Nor did Pechmann and Ratneshwar consider the role played ing the advertised brand against a specific competitor because
by consumers’ spontaneous activation of a specific competitor it is much more likely than the IC advertisement to evoke the
during the processing of an IC advertisement in determining desired encoding frame (i.e., thinking about how the advertised
its effectiveness at positioning the advertised brand against this brand compares to this competitor).
competitor. We report a second study that portrays a differ- An additional reason why a DC advertisement should out-
ent picture about IC advertising’s effectiveness in positioning perform an IC advertisement in positioning against a particular
against a specific competitor when spontaneous activation is competitor relates to differences in the mental representations
taken into account. Collectively, our studies convey a more created by these ad types. Mental representations vary in terms
favorable view of the effectiveness of IC advertising claiming of their relative versus nonrelative properties (Manning et al.
superiority over all competitors than is currently offered in 2001). Relative representations are impressions about the adver-
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the literature. tised product in relation to some reference point. In the case of a
DC advertisement, this reference point would be the particular
RESEARCH HYPOTHESES AND OVERVIEW comparison brand(s) featured in the advertisement (e.g., an im-
pression that the advertised brand comes in more colors than the
Our perspective on advertising’s effectiveness in product competitor). Conversely, nonrelative impressions are representa-
positioning is driven by the various encoding frames encour- tions that are devoid of these reference points (e.g., an impression
aged by different types of advertising during ad processing, that the advertised brand comes in six different colors).
the resultant mental representations stored in memory, and Manning et al. (2001) observed that NC advertisements
the likelihood of retrieving these impressions subsequently. created impressions that were almost exclusively nonrelative,
By virtue of explicitly identifying the competition, a DC indicating that spontaneous thinking about competitors when
advertisement encourages consumers to employ this reference processing such advertising is rather uncommon. Furthermore, as
point during encoding. Consequently, provided that it receives one would expect, a far greater number of relative mental repre-
sufficient attention, virtually everyone should think about sentations existed following exposure to comparative advertising
how the advertised brand compares to this competitor while than following NC advertising. It is interesting to note, though,
processing the advertisement. This type of relative encoding that both relative and nonrelative impressions were detected in
frame should be far less prevalent, however, when consumers memory following exposure to comparative advertising. This
encounter NC advertising. Indeed, the spontaneous generation mixture is attributable to the fact that comparative advertising
of any competitive brand during the processing of NC advertis- typically contains noncomparative (e.g., “Mitral-ES pain reliever
ing appears to be more the exception than the rule (Miniard is fully absorbed into the bloodstream in only 7 minutes . . .”)
et al. 1998; Walker, Swasy, and Rethans 1986). and comparative (“. . . 30% faster than Extra-Strength Tylenol”)
Unlike NC advertising, IC advertising that refers to the information.
“leading brand,” “other brands,” or “all other brands” en- While both DC and IC advertising should therefore en-
courages the spontaneous activation of specific competitors courage the creation of relative mental impressions, these
during ad processing, given that these abstract reference representations should differ in the particular reference point
points should prompt consumers to think about a particular contained therein. Sufficient processing of a DC advertise-
exemplar(s). Nonusers of the advertised brand, for instance, ment will result in the formation of relative mental impres-
may think about how this brand compares with their brand, and sions containing the specific reference point activated by the
well-known brands might be activated even by consumers who advertisement’s comparison brand (Manning et al. 2001). An
are not using them. Nonetheless, it seems rather unlikely that IC advertisement should prompt relative mental impressions
consumers processing an IC advertisement would exhibit the possessing the abstract reference point featured in the adver-
same uniformity in relative encoding frames that character- tisement (e.g., all other brands), as well as specific competitive
izes the processing of a DC advertisement. Although the IC reference points to the extent that spontaneous activation of
advertisement may lead some consumers to think about how individual competitors occurs during ad processing. Nonethe-
the advertised brand compares to the particular competitor less, because consumers’ idiosyncratic activations are unlikely
identified within a DC advertisement for the same brand, oth- to parallel the uniformity in thought induced by the explicit
ers will surely think about different competitors. Moreover, identification of the competitor in a DC advertisement, many
some consumers may not think about any specific competitors, of the mental representations formed after exposure to the IC
Winter 2006 55

advertisement will not include the comparison brand in the consumers to form mental representations of the advertised
DC advertisement. brand that are unlikely to be tied to the competition. The
The final component in our explanation for expecting differ- potential for these nonrelative representations to also exist after
ences in the positioning effectiveness of DC and IC advertising exposure to comparative advertising should depend on whether
involves retrieval considerations. According to the principle of consumers adopt a nonrelative encoding frame in addition to
encoding specificity (Tulving and Thomson 1973), retrieval is the relative encoding frame that typically characterizes the
enhanced when features of the encoding situation are recreated processing of such advertisements. As noted earlier, because
as part of the retrieval context. Encoding features that influence comparative advertising often contains both comparative and
the mental representations formed during ad processing serve noncomparative information, consumers may employ relative
as effective retrieval cues by virtue of their correspondence with and nonrelative encoding frames (Manning et al. 2001). Thus,
certain aspects of the mental representations (e.g., Friestad and the effectiveness of different advertising types in achieving a
Thorson 1993; Keller 1987). noncompetitive positioning should depend on the noncom-
In the present context, the reference point activated by parative information provided by each type. In Study 1 of this
(and contained within the mental impressions associated investigation, we examined DC, IC, and NC advertisements
with) a comparative advertisement should serve as a potent that were equivalent in their noncomparative information.
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retrieval cue. Consider, for example, the consumer exposed Because all of these advertisements provided the same oppor-
to a DC advertisement that leads to the formation of relative tunity to form the same nonrelative mental representations,
impressions involving the advertised and comparison brands. we hypothesize that:
If subsequently faced with a choice between these two specific
brands, their presence in the choice context should cue the H3: DC, IC, and NC advertisements containing the same
mental representations created previously. This would not be noncomparative information are equally effective in developing
the case, however, if the choice involves the advertised brand a noncompetitive positioning.
and a different competitor. Similarly, measures assessing the Beyond anticipating when differences may or may not oc-
DC advertisement’s positioning effectiveness that recreate the cur between comparative and noncomparative advertising in
association between the advertised and comparison brands competitive and noncompetitive positioning, we also expected
should better cue retrieval of the relative mental representa- differences within each type of comparative advertising in
tions created by the advertisement than should measures that achieving a particular competitive positioning. Our basic
do not contain this particular interbrand association. By the premise is that the explicit reference point used by a com-
same token, measures that activate the association between the parative advertisement is more likely to be present within
advertised brand and the abstract reference point employed consumers’ encoding frames and mental representations than
in the IC advertisement should better facilitate the retrieval other possible reference points that are not identified explicitly
of the types of relative mental representations expected to be in the advertisement, thereby facilitating the ad’s effective-
created by the IC advertisement. ness in positioning the advertised brand against this explicit
Based on these encoding, mental representation, and re- reference point. In the case of a DC advertisement, it seems
trieval considerations, we propose the following hypotheses highly unlikely that consumers would spontaneously think
regarding the DC and IC advertisements’ effectiveness in po- about how the advertised brand compares to all competitors.
sitioning the advertised brand against either the specific com- Conversely, in the case of an IC advertisement, at least some
petitor identified in the DC advertisement or the more abstract consumers are likely to activate specific competitors during
reference point contained within the IC advertisement: processing. Nonetheless, virtually all consumers will encode
the information about the advertised brand relative to all
H1: A DC advertisement is more effective than IC or NC
other brands. These differences in the uniformity in which
advertisements in positioning the advertised brand against
a particular reference point is activated should impact the
the specific competitor used as the comparison brand in the DC
overall positioning effectiveness of DC and IC advertising
advertisement.
as follows:
H2: An IC advertisement claiming superiority over all other
H4: A DC advertisement is more effective in positioning the
brands is more effective than DC or NC advertisements in
advertised brand against the comparison brand identified in
positioning the advertised brand against the entire market.
the ad than against the entire market.
For completeness, we also consider the relative effectiveness
of each ad type in achieving a noncompetitive positioning of H5: An IC advertisement is more effective in positioning the
the product. By its very nature, NC advertising encourages advertised brand against the entire market than against a
a nonrelative encoding frame during processing that leads specific competitor.
56 The Journal of Advertising

FIGURE 1
Advertisements Employed in Study 1

Noncomparative
Noncomparative Advertisement Direct Comparative
Direct Comparative Advertisement
Advertisement Indirect Comparative
Indirect ComparativeAdvertisement
Advertisement

IF YOU’RE LOOKING FOR A POWERFUL PAIN IF YOU’RE LOOKING FOR A POWERFUL PAIN IF YOU’RE LOOKING FOR A POWERFUL PAIN
RELIEF MEDICINE, THEN LOOK NO FURTHER! RELIEF MEDICINE, THEN LOOK NO FURTHER! RELIEF MEDICINE, THEN LOOK NO FURTHER!

NEW NEW NEW

MITRAL-ES MITRAL-ES MITRAL-ES


POWERFUL PAIN RELIEF MEDICINE POWERFUL PAIN RELIEF MEDICINE POWERFUL PAIN RELIEF MEDICINE

Mitral is fast-acting—independent medical tests Mitral is fast-acting—independent medical tests


Mitral is fast-acting—independent medical tests
conducted at Stanford, Harvard, and Northwestern conducted at Stanford, Harvard, and Northwestern conducted at Stanford, Harvard, and Northwestern
medical schools have shown that it is fully absorbed into medical schools have shown that it is fully absorbed into
medical schools have shown that it is fully absorbed into
the bloodstream in only 7 minutes. the bloodstream in only 7 minutes, 30% faster than the bloodstream in only 7 minutes, 30% faster than any
Extra-Strength Tylenol. other brand of pain relief medicine.

The pain relief provided by Mitral is also long-lasting— The pain relief provided by Mitral is also long-lasting— The pain relief provided by Mitral is also long-lasting—
the same medical studies mentioned above have shown the same medical studies mentioned above have shown the same medical studies mentioned above have shown
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that Mitral effectively relieves pain for a full 8 hours, that Mitral effectively relieves pain for a full 8 hours,
that Mitral effectively relieves pain for a full 8 hours.
25% longer than Extra-Strength Tylenol. 25% faster than any other pain reliever.

Fast-acting, long-lasting Mitral-ES.* Fast-acting, long-lasting Mitral-ES.* Fast-acting, long-lasting Mitral-ES.*


Powerful pain relief for your powerful headache. Powerful pain relief for your powerful headache. Powerful pain relief for your powerful headache.

*P.S. The “ES” in Mitral-ES stands for Extra Strength *P.S. The “ES” in Mitral-ES stands for Extra Strength *P.S. The “ES” in Mitral-ES stands for Extra Strength

Although none should be surprised by H4’s prediction STUDY 1


that a DC advertisement will be more effective in positioning
against a single competitor than all competitors, H5’s predic- Method
tion is certainly more counterintuitive. After all, if consumers
believe that the advertised brand is better than all other com- Participants and Design
petitors, one might then expect they should also believe that
it is better than any specific competitor. Indeed, some might One hundred and three undergraduate business students were
anticipate that an IC advertisement will be more effective assigned randomly to one of three (DC, IC, or NC) advertise-
in positioning against a specific competitor than the entire ment conditions. All ads promoted a fictitious brand of pain
market (i.e., the opposite of H5), given that consumers may reliever called “Mitral-ES” along two attributes (time required
be more likely to believe that the advertised brand is superior for absorption into the bloodstream and duration of pain relief).
to a single competitor than to all competitors. The use of two attributes allowed us to test for positioning
To test H1 through H5, the following study examined differences on each attribute separately, thereby enhancing
participants’ responses to various measures after exposure to the generalizability of our findings. In the NC advertisement,
either a DC advertisement using a well-known competitor as the claims presented information regarding the performance
the comparison brand, an IC advertisement using “all other of Mitral only. The DC advertisement included claims de-
brands” as the point of comparison, or an NC advertisement tailing the superiority of Mitral relative to Extra-Strength
devoid of competitive comparisons. Study 1 includes relative Tylenol. Finally, the IC advertisement featured claims that
measures (i.e., those that require judgments of the advertised favorably compared Mitral against “any other brand of pain
brand in comparison to some competitive reference point) relief medicine.” Figure 1 presents the versions employed in
as well as nonrelative measures (i.e., those requiring judg- each advertisement condition.
ments without imposing a reference point; see Miniard et
al. 1993, 1998; Rose et al. 1993). Using these alternative Procedure
measurement formats, we assessed participants’ beliefs about
the advertised brand along the attributes featured in the A meaningful test of the research hypotheses requires partici-
advertisement to gauge the positioning effectiveness of NC, pants to engage in sufficient processing of the advertisements
DC, and IC advertisements. to form beliefs about the advertised brand along the attributes
Winter 2006 57

TABLE 1
Relative and Nonrelative Measures

Indirect relative measures


1. Relative brand attribute belief How likely is it that Mitral-ES is faster acting than all other brands of pain relief medicine?
(very unlikely = 1, very likely = 9)
2. Relative quality Compared with all other brands of pain relief medicine, the overall quality of Mitral-ES is:
(much lower = 1, much higher = 9)
3. Relative brand attitude Compared with all other brands of pain relief medicine, my opinion of Mitral-ES is:
(more unfavorable = 1, more favorable = 9)
(more negative = 1, more positive = 9)
Direct relative measures
1. Relative brand attribute belief How likely is it that Mitral-ES is faster acting than Extra-Strength Tylenol?
(very unlikely = 1, very likely = 9)
2. Relative quality Compared with Extra-Strength Tylenol, the overall quality of Mitral-ES is:
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(much lower = 1, much higher = 9)


3. Relative brand attitude Compared with Extra-Strength Tylenol, my opinion of Mitral-ES is:
(more unfavorable = 1, more favorable = 9)
(more negative = 1, more positive = 9)
Nonrelative measures
1. Brand attribute belief How likely is it that Mitral-ES is fast acting?
(very unlikely = 1, very likely = 9)
2. Quality The overall quality of Mitral-ES is:
(very low = 1, very high = 9)
3. Brand attitude My opinion of Mitral-ES is:
(very unfavorable = 1, very favorable = 9)
(very negative = 1, very positive = 9)

featured in the advertising claims. Participants were therefore resenting the relative counterparts of the nonrelative measures
informed that after being shown an advertisement for a new (see Table 1). These two sets of relative measures differed with
brand of pain reliever, they would report their impressions respect to the reference point included in their response frames.
of the advertised brand and make a brand choice involving The direct relative measures assessed Mitral’s performance rela-
pain relievers. They were then presented with two folders and tive to Tylenol (for brand attitude, r = .96), while the indirect
instructed to examine the advertisement (one of the three ver- relative measures employed “all other brands of pain relief
sions described earlier) contained in the top folder for as long medicine” as a reference point (for brand attitude, r = .98). The
as they wished. Upon completion, participants closed this sequence of the three measurement sets was counterbalanced
folder and opened the next folder, which held a questionnaire. across three different orders with each type of measure appearing
Participants were not allowed to refer back to the advertise- once in either the first, second, or third position. Because treat-
ment while completing the questionnaire. ment effects were unaffected by measurement order (p > .1), we
collapsed across this factor in all subsequent analyses. Finally,
Measures participants also made a brand choice decision by indicating
whether they would choose Mitral or Tylenol.
The questionnaire contained both nonrelative and relative
measures (see Table 1 for examples) that used nine-point Results
response scales. Nonrelative measures assessed beliefs about
Mitral’s performance along each attribute featured in the ads. Tests of H1–H3
Participants also evaluated overall quality. Brand attitude
was assessed by the average value (r = .96) of two scales, one Our first three hypotheses collectively suggest an interac-
anchored by “favorable” and “unfavorable,” and the other by tion between advertising type and measurement set, such
“positive” and “negative.” that responses to the direct relative belief measures should
The questionnaire also contained two sets of measures rep- be most favorable in the DC advertisement condition (H1),
58 The Journal of Advertising

responses to the indirect relative belief measures should be against the entire market than either DC or NC advertising. To
most favorable in the IC advertisement condition (H2), and test H2, we employed a 2 × 2 ANOVA in which the advertis-
responses to the nonrelative belief measures should not vary ing type factor contrasted the IC and DC advertisements, and
across the three advertisement conditions (H3). To examine another ANOVA contrasting the IC and NC advertisements.
these expectations, a 3 (advertising type: DC, IC, NC) × 3 The advertising type factor was significant in both analyses (for
(measurement set: direct relative, indirect relative, nonrela- IC versus DC, p = .028; IC versus NC, p = .015), but not when
tive) × 2 (belief type: fast-acting, long-lasting) mixed-factor it contrasted the DC and NC advertisements (p > .7). These
ANOVA (analysis of variance), with advertising type as a results support the IC advertisement’s predicted superiority
between-subjects factor and measurement set and belief type in positioning against the entire market while also showing
as within-subjects factors, was undertaken for responses to that the DC and NC advertisements were equally inferior in
the measures assessing beliefs about Mitral’s performance achieving this outcome.
along the two attributes featured in the advertisement (cell Finally, H3 suggests that the different advertising types
means are presented in Figure 2). Only two effects attained will be equivalent in creating a noncompetitive positioning
significance. One involved a main effect of measurement set for the advertised brand. To test this hypothesis, nonrelative
( p < .001). Consistent with prior findings (Miniard et al. beliefs were analyzed using a 3 × 2 ANOVA that included all
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1993, 1998; Rose et al. 1993), participants reported more three conditions in the advertising type factor. Advertising
favorable beliefs ( p < .001) when responding to the non- type was not a significant factor ( p > .3), nor were any pairwise
relative measures (M = 7.14) than when responding to the comparisons among the advertisements significant ( p > .19).
relative measures (for the direct relative measures, M = 6.11; Thus, as expected, the various advertisements were similar in
for the indirect relative measures, M = 5.81). achieving a noncompetitive positioning.
More important, the anticipated interaction between the To explore whether the positioning effects just reported
advertising type and measurement set factors was significant would carry over to participants’ more global brand evalua-
( p < .02). To see whether this interaction conformed to the data tions (see Figure 2 for cell means), we repeated the analytical
patterns predicted by H1–H3, we executed a series of simpli- procedures described earlier, but replaced the two beliefs
fied ANOVAs. H1 proposes that a DC advertisement is more with the two global evaluations (overall quality and brand
effective at positioning against the specific competitor used attitude). Consistent with the belief results, a 3 (advertising
as the comparison brand within the DC advertisement than type) × 3 (measurement set) × 2 (type of global evaluation)
advertising that does not employ this competitor as an explicit ANOVA revealed a main effect of measurement set (p < .001)
reference point. If so, then the DC advertisement should evoke due to more favorable responses (p < .001) to the nonrelative
more favorable responses to the direct relative belief measures global measures (M = 6.51) than to either the direct relative
than either the IC or NC advertisements. To test whether these (M = 5.39) or indirect relative (M = 5.87) measures. The
responses differed as predicted between the DC and IC adver- interaction between the advertising type and measurement
tisements, they were submitted to a 2 (advertising type: DC, factors was also significant ( p < .04). Subsequent analyses
IC) × 2 (belief type) ANOVA. Similarly, to determine whether using 2 × 2 ANOVAs for each measurement set indicated
differences existed between the DC and NC advertisements, that the effects found for direct relative beliefs did carry
these responses were analyzed using a 2 (advertising type: over to direct relative evaluations. Participants given the DC
DC, NC) × 2 (belief type) ANOVA. Both analyses supported advertisement reported more favorable evaluations of Mitral
H1, as participants exposed to the DC advertisement reported relative to Tylenol than those receiving the IC (p = .054) or
more favorable beliefs about the advertised brand relative to NC (p = .029) advertisements. Differences did not exist, how-
the comparison brand than was the case for those given either ever, between the latter two advertisements ( p > .8). For the
the IC (p = .058) or NC (p = .006) advertisements.1 indirect relative evaluations, they showed a similar pattern of
Although H1 does not refer to how the IC and NC adver- means to those observed for indirect relative beliefs, but did
tisements would perform relative to each other in positioning not achieve statistical significance. Participants given the IC
against a specific competitor, these two ads were compared in advertisement did not report more favorable indirect relative
another 2 (advertising type: IC, NC) × 2 (belief type) ANOVA. evaluations than those exposed to either the DC ( p = .24) or
No difference in beliefs was observed between them (p > .4). In NC ( p = .31) advertisements. Nor did these evaluations differ
conjunction with the prior findings, these null effects indicate between the DC and NC advertisements ( p > .8). Thus, the
that the IC and NC advertisements were equally inferior to the IC advertisement’s superiority in positioning Mitral against
DC advertisement in positioning the advertised brand against the entire market did not lead to a corresponding improve-
a specific, well-known competitor. ment in participants’ evaluations of it relative to all other
H2 predicts that IC advertising claiming superiority over brands. Finally, consistent with the lack of effects found for
all competitors is better at positioning the advertised brand the nonrelative beliefs, nonrelative evaluations did not differ
Winter 2006 59

FIGURE 2
Observed Response Patterns in Study 1

Fast(er)-Acting Belief Long(er)-Lasting Belief

7.35 7.37 7.29


7.5 7.5
7.26
7.03
7 7 6.85
Response favorability

Response favorability
6.65 6.66
7.03 Direct relative measure 6.51 Direct relative measure
6.5 6.5 Indirect relative measure
Indirect relative measure
6.03
5.9 Nonrelative measure 6.23 Nonrelative measure
6 5.74 6
5.59
5.5 5.44
5.5 5.5
5.41
5 5
NC DC IC NC DC IC

Type of ad Type of ad
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Overall Quality Brand Attitude

7 7
6.56 6.57 6.60
6.76 Direct relative measure 6.41 6.81 Direct relative measure

Response favorability
6.5 6.5
Response favorability

6.18 6.11 Indirect relative measure Indirect relative measure


6.03
5.91 5.91
6 Nonrelative measure 6 5.82 Nonrelative measure

5.49
5.82 5.78
5.5 5.32 5.5
5.23 5.17

5 5
NC DC IC NC DC IC
Type of ad Type of ad
Note: NC = noncomparative advertising; DC = direct comparative advertising; IC = indirect comparative advertising.

across the advertisements (p > .6), nor were any of the pairwise IC advertisement will result in more favorable responses
comparisons significant (p > .3). to the indirect relative measures than to the direct relative
We then tested the impact of the advertisements on partici- measures. Collectively, then, H4 and H5 suggest an interac-
pants’ choice of Mitral or Tylenol. Prior findings (Demirdjian tion between the ad type and measurement type factors. To
1983; Miniard et al. 1993; Rose et al. 1993) indicate that rela- evaluate these hypotheses, responses to the direct and indirect
tive to NC advertising, DC advertising leads to more frequent relative measures were analyzed using a 2 (ad type: DC, IC) × 2
selection of the advertised brand over the comparison brand, as (measurement type: direct relative measures, indirect relative
would be expected, given its advantage in creating more favor- measures) × 2 (belief type: fast-acting, long-lasting) mixed-
able beliefs and attitudes toward the advertised brand relative ANOVA. A marginally significant main effect of measurement
to the comparison brand. Consistent with this, 51.5% of the set (p < .1) was observed, reflecting more favorable responses
participants given the DC advertisement selected Mitral, com- to the direct relative (M = 6.27) than to the indirect relative
pared with 35.3% of those exposed to the NC advertisement. (M = 5.96) measures. The analysis also yielded a marginally
This difference was significant ( p = .045). However, only 25.7% significant ad type × belief type interaction (p < .1). While
of those exposed to the IC advertisement chose the advertised the DC ad created more favorable beliefs ( p < .05) for the fast-
brand, a percentage lower than that observed for the DC adver- acting attribute (M = 6.38) than for the long-lasting attribute
tisement ( p < .007). A comparison between the NC and IC ads (M = 6.14), exposure to the IC ad resulted in similar beliefs
was not significant (p > .19). ( p > .7) about the attributes (for fast-acting, M = 6.34; for
long-lasting, M = 6.37).
Tests of H4 and H5 More critically, and consistent with the predictions offered
in H4 and H5, an ad type × measurement set interaction
H4 predicts that the DC advertisement will evoke more emerged (p < .05). To determine whether this interaction was
favorable responses to the direct relative measures than to consistent with H4 and H5, we examined the responses to
the indirect relative measures, while H5 predicts that the the direct and indirect relative measures within each ad type
60 The Journal of Advertising

using a 2 (measurement type) × 2 (belief type) ANOVA. As competitor rather than the entire market. This reasoning leads
predicted by H4, participants exposed to the DC advertisement to the following extension of H5:
responded more favorably to the direct relative belief mea-
H6: The effectiveness of IC advertising claiming superiority
sures than to the indirect relative belief measures (p = .004).
over all others in positioning the advertised brand against a
In contrast, those given the IC advertisement showed more
specific competitor versus the entire market depends on whether
favorable responses to the indirect relative belief measures
this competitor is activated spontaneously during processing.
than to the direct relative belief measures (p = .034). Thus,
H5 was supported. (a) When the competitor is not activated, the IC ad should be
more effective in positioning the advertised brand against the
Discussion entire market than against the specific competitor.
(b) When the competitor is activated, no difference in positioning
The results of Study 1 both replicate and extend Pechmann
effectiveness (i.e., specific competitor versus entire market) should
and Ratneshwar’s (1991) findings involving the effectiveness
occur.
of indirect comparative advertising claiming superiority over
all competitors. Consistent with Pechmann and Ratneshwar To test H6, a second study was undertaken in which partici-
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(1991) and H1, we find that the DC advertisement outper- pants responded to both direct and indirect relative measures
formed the IC advertisement in positioning the advertised after exposure to an IC advertisement. Evidence concerning
brand against a specific competitor. This superiority was re- the activation of specific reference points was obtained from
flected in the relative beliefs created by the DC advertisement a self-report measure of the particular competitors thought
as well as in participants’ attitudes and product choices. about during ad processing. Participants were classified into
Unique to our research, though, are the findings involving two groups that differed in terms of whether they thought
H2 through H5. Study 1 reveals that the IC advertisement’s about the competitor used as the reference point in the direct
weakness in positioning the advertised brand against a specific relative measure.
competitor is reflected not only in its performance relative to
the DC advertisement, but also in terms of how it compared to STUDY 2
its success in positioning the advertised brand against the en-
tire market. Nonetheless, we further show that the previously Method
unappreciated strength of IC advertising claiming superiority
over all competitors lies in its greater success in achieving this Fifty undergraduate business students received the same IC
more global competitive positioning. Finally, we demonstrate advertisement used in Study 1. Study 2 also followed Study 1
its equivalence to the DC and NC advertisements in achieving in terms of procedures and measures, with three exceptions.
a noncompetitive product positioning. The first change involved altering participants’ processing in-
At the same time, however, Study 1 and Pechmann and structions. Rather than telling them to evaluate the advertised
Ratneshwar’s (1991) research are limited by not considering brand in anticipation of a forthcoming choice, a less directive
whether spontaneous activation of specific competitors dur- instruction was used in which they were told to look at the ad
ing ad processing alters the positioning effectiveness of IC as they normally would if they encountered it in a magazine
advertising. This omission by Pechmann and Ratneshwar is (for a similar procedure, see Pechmann 1992; Pechmann and
understandable given their assumption that consumers “are Ratneshwar 1991). This change seemed warranted, given that
not likely to spontaneously identify these other brands” when anticipating a choice might encourage thoughts about other
processing the IC advertisement (p. 148). In contrast, we have brands that might be present in the choice set, thereby reduc-
suggested that some consumers will spontaneously think ing the sample size needed for representing those not thinking
about specific competitors (e.g., a well-known brand or the about the specific competitor of interest. Second, participants
brand currently used). When this occurs, consumers’ mental completed the direct and indirect relative belief measures,
representations will contain both the abstract reference point but were not given the nonrelative measures. Measurement
prompted by the IC advertisement (e.g., all other brands) order was counterbalanced across participants. As in Study 1,
and the specific reference point resulting from the activation we collapsed across these order conditions in the subsequent
of a particular competitor (e.g., Tylenol). If so, then the IC analyses because order did not impact our findings ( p > .1).
advertisement’s inferiority in positioning against a specific Finally, participants responded to an open-ended probe asking
competitor should be eliminated for those consumers who them to list which brands, if any, they thought about while
spontaneously activate this competitor during ad processing. looking at the advertisement. This probe appeared immedi-
Only when this competitor is not activated should the IC ately after ad processing (to enhance sensitivity) and prior to
advertisement prove less effective in positioning against the the measures (to avoid contamination).
Winter 2006 61

FIGURE 3
Observed Response Patterns in Study 2
Faster-Acting Belief Longer-Lasting Belief

6.4 6.4
6.29 6.31 6.27
6.3
6.33 6.2
Response favorability

Response favorability
6.2
Direct relative measure Direct relative measure
6.1 6.17 6.0
Indirect relative measure Indirect relative measure
5.91
6 5.8
5.9
5.6
5.8 5.73
5.47
5.7 5.4
Yes No Yes No
Thought about Tylenol Thought about Tylenol
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Results advertised brand against the entire market and the activated
competitive brand. These results support the response patterns
Responses to the open-ended probe indicated that 36 of the anticipated by H6a and H6b.
50 participants spontaneously generated one or more specific
competitors when looking at the IC advertisement. All but 1
GENERAL DISCUSSION
of the 36 reported thinking about Tylenol, the reference point
used in the direct relative measures. Accordingly, participants One might expect that a brand possessing an advantage over
were divided based on those who reported thinking about all competitors should emphasize this point of differentiation
Tylenol (n = 35) versus those who did not (n = 15). in its advertising. Counter to this intuition, however, Pech-
According to H6a, an IC advertisement claiming superior- mann and Ratneshwar (1991) showed that claims of superior-
ity over all others will be more effective in positioning against ity over all competitors were often less effective in positioning
the entire market (as measured by indirect relative belief the advertised brand against a specific competitor, and were
measures) than against a specific competitor (as gauged by the never more effective than directly claiming superiority over
direct relative measures) when the specific competitor is not ac- this competitor. Similarly, the aggregative analyses of Study 1
tivated during processing of the advertisement. However, H6b indicated that the IC advertisement was less successful than the
predicts no difference in positioning effectiveness when the DC advertisement in positioning the advertised brand against
competitor is considered during processing. Support for these the competitor referenced in the DC advertisement. As such,
predictions thus requires a significant interaction between the these results reinforce Pechmann and Ratneshwar’s conclusions
factor representing whether or not the specific competitor was about IC advertising’s limitation in positioning the advertised
spontaneously activated and the measurement set factor. brand relative to a specific competitor when this assessment
To test these predictions, responses to the belief measures disregards the potential for spontaneous activation of particular
were submitted to a 2 × 2 × 2 mixed-factor ANOVA in which competitors during ad processing.
thinking (did/did not think about Tylenol) served as a be- The results from Study 2, however, revealed a more complex
tween-subjects factor, while measurement set (direct/indirect) picture of IC advertising’s positioning effectiveness. The IC
and belief type (fast-acting/long-lasting) served as within- advertisement’s weakness in positioning the advertised brand
subjects factors (see Figure 3 for cell means). Only the antici- against a specific competitor in relation to its ability to position
pated thinking × measurement set interaction was significant the advertised brand against the entire market—a weakness
(p < .02). Consistent with H6a, follow-up analyses revealed initially documented by the aggregative analyses used in Study
that those not thinking about the particular competitor iden- 1 and replicated in Study 2 among participants who did not
tified in the direct relative measures when processing the IC think about this competitor during ad processing—disappeared
advertisement provided less favorable responses to the direct among those participants who did spontaneously activate the
relative measures than was the case for the indirect relative competitor. Thus, Study 2’s findings make clear that ignoring
measures ( p = .013). As predicted in H6b, however, partici- the potential for spontaneous activation of competitive brands
pants did not differ in their responses to these measures when leads to an underappreciation of IC advertising’s ability to posi-
the competitor was activated during ad processing (p > .18). tion the advertised brand against a particular competitor.
That is, for those spontaneously generating the competitor, Positioning against a single competitor is, of course, not
the IC advertisement was equally effective in positioning the the only option available to advertisers. Positioning against
62 The Journal of Advertising

the entire market is also possible, especially when one is in the potential pitfall of using comparative claims that fail to identify
enviable position of being able to claim some advantage over specific competitors. One might believe that claiming superior-
all competitors. Study 1 shows the superiority of IC advertis- ity over all competitors will lead consumers to perceive that this
ing over DC and NC advertising in achieving this form of advantage holds for each specific competitor. As we have seen,
positioning. Collectively, then, our findings suggest a much however, this need not be the case, such as when consumers do
more favorable view of the merits of IC advertising claiming not spontaneously think about a particular competitor during
superiority of one brand over all others than is presently avail- processing. To increase the odds that consumers will encode an
able in the comparative advertising literature. advertised advantage over a specific competitor, it would seem
Study 2 also adds to our understanding of the role played advisable to explicitly refer to the competitor within the adver-
by consumers’ thinking during ad processing in shaping per- tisement. Thus, if a company wants consumers to perceive that
suasion processes and outcomes. Cognitive responses are often its pain reliever is faster acting than all other brands and also
utilized to glean insights into the process underlying persua- wishes to ensure that consumers will perceive this advantage
sion outcomes (e.g., Campbell and Kirmani 2000; Miniard et relative to, say, Tylenol, we recommend that the advertisement
a1. 1991; Wansink, Ray, and Batra 1994; Wright 1973). To specify that the advertised brand is “faster acting than all other
the best of our knowledge, the findings from Study 2 are the brands, including Tylenol.”
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first to implicate the simple activation of brand names as an


important determinant of persuasion outcomes. Plausibility of a Demand Explanation

Managerial Implications One might be concerned that our findings are tainted by de-
mand artifacts, in which participants’ responses were driven
Presumably, one objective of the Soft Scrub cleanser advertise- by their perceptions of experimenter expectations rather than
ment claiming that the product “outcleans all other liquid reflecting their true reactions to the advertisements. This con-
abrasive cleansers on soap scum and bathtub ring” is to create cern should be diminished, however, by considering the results
the perception that the product is superior to all others on for the IC advertisement. From a demand perspective, partici-
this particular dimension. If so, then our findings support pants exposed to an ad claiming that the advertised brand is
the potential for IC advertising of this nature to be more superior to all other brands should perceive the experimenter
successful than either NC or DC advertising in achieving as expecting them to report that the advertised brand is better
this positioning. In positioning the brand against specific than all others. Participants conforming to these expectations
competitors, however, the attractiveness of IC advertising should not only report that they believe this, but also that the
will depend on the advertiser’s objectives. If the objective is to advertised brand is better than any single competitor. In other
position a brand against a specific competitor in the minds of words, if participants infer that they are expected to perceive the
every consumer exposed to the advertisement, IC advertising advertised brand as superior to all competitors, they should also
claiming superiority over all competitors represents an inferior infer that they are expected to perceive the advertised brand as
option to DC advertising that explicitly references this specific superior to any single competitor. Both inferences would lead
competitor as the comparison brand. Of course, for nonusers to equally favorable responses to the direct and indirect relative
of the comparison brand featured in DC advertising, creating measures. In contrast, we find that, as predicted, those given the
this perceived superiority may do little to get them to switch IC advertisement in Study 1 and Study 2 (so long as they did
from the brand they currently use to the advertised brand. not spontaneously generate the specific brand during processing)
Much more valuable, it would seem, would be to position responded more favorably to the indirect relative measures than
the advertised brand as superior to the consumer’s current the direct relative measures. These observed response patterns
brand, while at the same time, maintaining sufficient flexibility are at odds with those suggested by a demand account.
to accommodate different consumers using different brands.
For this objective, IC advertising that positions the advertised Limitations and Future Research
brand as superior to all others should have a significant advan-
tage. To the extent that consumers spontaneously think about Beyond the typical reservations that accompany research us-
their current brand when processing claims of the advertised ing student participants engaged in deliberate processing of
brand’s superiority over all others, then IC advertising should a single advertisement in artificial viewing conditions (Mc-
be effective in positioning the advertised brand against the Quarrie 1998), there are additional aspects of our research
consumer’s current option regardless of which brand this might that constrain the generalizability of our findings. The brand
be. Unlike DC advertising, then, IC advertising should help featured in our advertisements was unknown, thereby limit-
the advertised brand court users from all of its competitors. ing our results to settings in which consumers form beliefs
Finally, our results should caution practitioners about the and attitudes, as opposed to situations in which the brand is
Winter 2006 63

well known and consumers hold preexisting beliefs and atti- and the factors that could influence it (e.g., whether different
tudes. Consequently, we can’t say whether our findings would types of IC claims vary in their propensity to evoke sponta-
extend to the latter situations or how they might be affected neous activation). Indeed, interesting questions still remain
by factors such as the relative market shares of the advertised unanswered in the domain of comparative advertising.
and comparison brands (Pechmann and Stewart 1990). Given
that many advertisements in the marketplace involve familiar NOTE
brands, future research should examine the extent to which
the current findings generalize to advertising featuring brands 1. Analyses testing hypothesized differences between the
that are familiar, or even well known, to consumers. advertisement conditions employed one-tailed tests. Such tests
are indicated by the reporting of exact p values (e.g., p = .02).
Our choice results are also constrained by the fact that
In contrast, the conventional style for reporting p values (e.g.,
participants’ selections were limited to the advertised and p < .05) indicates two-tailed tests whenever a priori expectations
comparison brands, a constraint that would rarely exist in about differential response patterns between two advertisement
the marketplace. Moreover, as an indicator of positioning conditions did not exist. Beyond helping the reader to follow
effectiveness, this simplistic choice most likely favored the whether a particular test was one-tailed or two-tailed, this nota-
DC advertisement, given that it should have served as a more tional system provides precise information about the statistical
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effective retrieval cue for those receiving this advertisement consequences of using one-tailed tests.
relative to the IC and NC advertisements. Allowing partici-
pants to choose among all of the brands typically available in
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