Document Type: Code: URS-TAN-CAA-GAC-IQO-2020-01

QUALITY OBJECTIVES AND STRATEGIC ACTION PLANS Revision: 00

January – December 2020
Office: Campus Guidance and Counseling Unit Effective: January 02, 2020

Quality Monitoring Means of Strategies / Date of Required

Target How to Measure Responsible
Objectives Frequency Verification Action Plans Completion Resources
To obtain a 100% of SPR of Semestral No. of student Student Data Gathering Head June 2020 SPR Forms
complete and new students SPR Personal Encoding Counseling IT & Office
updated gathered encoded/number Record on-file Guidance Equipment
Student of new students x Counsellors Staff
Personal 100% of SPR of 100% Encoding /
Record old students No. of student Student updating
updated SPR updated/ Personal
number of old Record on-file
students x 100%
To ensure Two (2) GC Semestral Number of Registration / Fora Head June 2020 Speakers
relevant activities per activities Attendance Seminars Counseling December 2020 Staff
Guidance & year level conducted per Sheets Trainings Guidance Materials
Counseling year level Workshops Counsellors
activities for 85% of students Bulletin of
students on concerned No. of students Information
various levels participated participated/No. of Distribution of
enrolled for a Information
particular level Materials
To ensure Minimum of 60 Semestral No. of students Statistics of Individual Head June 2020 Staff
counselling students/ counselled/expecte Counselees counselling Counseling December 2020 Psych Test
assistance to counselor/month d total no. of Referral slip Group Guidance Results
students with & students counseled Logbook of counselling Counsellors SPR
No. of students
problems and 100% of walk- counselled/total no.
counseling Counselling
concerns ins and referrals of walk-ins and referrals
referral x 100 Utilization of
psych test
result

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 Document Type: Code: URS-TAN-CAA-GAC-IQO-2020-01
QUALITY OBJECTIVES AND STRATEGIC ACTION PLANS Revision: 00
January – December 2020
Office: Campus Guidance and Counseling Unit Effective: January 02, 2020

Quality Monitoring How to Means of Strategies / Date of Required

Target Responsible
Objectives Frequency Measure Verification Action Plans Completion Resources

To ensure 100% needed Semestral No. of reports Copy of report Data Based Head June 2020 Staff
accurate and reports submitted submitted/number Management Counseling December 2020 Materials
timely submission on time of reports required Guidance
of reports Counsellors
To ensure 90% Quarterly Total of individual Copy of results of To observe Head January- Staff
customer satisfaction level customer courtesy and Counseling December 2020 Office
satisfaction of the divided by total satisfaction serve with a Guidance supplies and
services delivered number of survey smile Counsellors maintenance
customers served
To respond to
customer needs
immediately and
fairly
To maintain
orderliness and
cleanness of the
workplace
To ensure 0 Quarterly Total number of Copy of results of To observe Head January- Staff
attainment of Zero valid customer customer courtesy and Counseling December 2020 Office
Customer complaint satisfaction serve with a Guidance supplies and
Complaints survey smile Counsellors maintenance
To respond to
customer needs
immediately and
fairly
To maintain
orderliness and
cleanness of the
workplace

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 Document Type: Code: URS-TAN-CAA-GAC-IQO-2020-01
QUALITY OBJECTIVES AND STRATEGIC ACTION PLANS Revision: 00
January – December 2020
Office: Campus Guidance and Counseling Unit Effective: January 02, 2020

Prepared by: Reviewed by: Approved by:

BELINDA LOURDES M. HABULAN NORA D. RAMOS, MM FE D. BATOON, PhD

In-charge, Guidance and Counseling Campus OSDS Campus Director
Date: December 16, 2019 Date: December 18, 2019 Date: December 20, 2019

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