NetGuard IAM Client User Guide

Release 18.2.2
NetGuard Identity Access Manager
User Guide

(MyCom OSI ProOptima)

Nokia Solutions and Networks 1

 NetGuard IAM End User Guide

The information in this document applies solely to the hardware/software product (“Product”) specified
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 NetGuard IAM Client User Guide

Contents
1 Preface ........................................................................................................................................... 4
2 Using NetGuard Identity Access client for ProOptima GUI Connection ........................................... 5
2.1 Steps to Launch Nodes of ProOptima (DesktopClient) ................................................................. 5
2.2 Log out from ProOptima DesktopClient GUI. .............................................................................. 13
2.3 Steps to Launch Nodes of ProOptima (WebClient) ..................................................................... 15
2.4 Log out from ProOptima WebClient GUI. .................................................................................... 24
2.5 Steps to Launch Nodes of ProOptima (WebDesigner) ................................................................ 25
2.6 Log out from ProOptima WebDesigner GUI. ............................................................................... 33
2.7 Steps to Launch Nodes of ProActor (DesktopClient) .................................................................. 34
2.8 Log out from ProActor DesktopClient GUI. ................................................................................. 42
2.9 Steps to Launch Nodes of ProAssure (DesktopClient) ................................................................ 44
2.10 Log out from ProAssure DesktopClient GUI. ............................................................................. 52
2.11 Steps to Launch Nodes of ProAssure (WebClient) ................................................................... 54
2.12 Log out from ProAssure WebClient GUI. .................................................................................. 63
2.13 Steps to Launch Nodes of ProAssure (WebDesigner) .............................................................. 64
2.14 Log out from ProAssure WebDesigner GUI. ............................................................................. 72
2.15 Steps to Launch Nodes of ProInsight (DesktopClient) .............................................................. 73
2.16 Log out from ProInsightre DesktopClient GUI. .......................................................................... 81
3 Transfer an exported file from ProOptima from NIAM Terminal Server to the User Machine ......... 83
3.1 1st option, Copying One Cell using Copy-Paste method. ....................................................... 83
3.2 2nd option, Exporting the Complete File data. ......................................................................... 88

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 NetGuard IAM End User Guide

1 Preface

This document is used by STC operation to access their NMSs and NEs via STC NIAM solution.
Please test the access related to your profile type. i.e. users might be authorized to access only
NMS GUI and not their corresponding CLI and vice versa. This all depends on your privileges
provided from STC.

To access NIAM, end user must enroll to the 2FA (Cisco Duo) provided by STC.

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 NetGuard IAM Client User Guide

2 Using NetGuard Identity Access client for ProOptima

GUI Connection

Using the NetGuard Identity Access Manager client, users log in with their credentials and then
launch applications, proprietary element management tools, web browsers or scripts that have
been configured by the NetGuard Identity Access Manager administrator.

2.1 Steps to Launch Nodes of ProOptima (DesktopClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

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 NetGuard IAM End User Guide

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

6 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

Nokia Solutions and Networks 7

 NetGuard IAM End User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

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 NetGuard IAM Client User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

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 NetGuard IAM End User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProOptima DesktopClient right-
click on the application MyCom-OSI-GUI, then click on “Launch ProOptima DesktopClient
GUI” to Launch.

10 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

The user should be patient and wait, till the Java File is launched successfully till the end.

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 NetGuard IAM End User Guide

Below will be the Final Home-page for Launch ProOptima DesktopClient GUI.

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 NetGuard IAM Client User Guide

2.2 Log out from ProOptima DesktopClient GUI.

To Logout, the user should click on the File button located in the upper left, then click on Quit (as
shown in the below snap).

And Click on “Yes” to exit.

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 NetGuard IAM End User Guide

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
1. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
2. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

14 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

2.3 Steps to Launch Nodes of ProOptima (WebClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

Nokia Solutions and Networks 15

 NetGuard IAM End User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

16 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

Nokia Solutions and Networks 17

 NetGuard IAM End User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

18 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

Nokia Solutions and Networks 19

 NetGuard IAM End User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProOptima WebClient right-click
on the application MyCom-OSI-GUI, then click on “Launch ProOptima WebClient GUI” to
Launch.

20 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

Below will be the Final Home-page for Launch ProOptima WebClient GUI.

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 NetGuard IAM End User Guide

Note: User is not allowed to access Welcome Page Apps from WebClient page
directly.

In case he clicked on Apps, he will receive a pop-up showing that he is not

allowed to Access Welcome Page Apps direct from the WebClient page.

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 NetGuard IAM Client User Guide

Note: User is not allowed to move from WebClient environment to WebDesigner

directly from the same page.

In case he clicked on Designer, he will receive a pop-up showing that he is not

allowed to Access WebDesigner direct from the WebClient page, and he will be
guided how to Launch ProOptima WebDesigner instead.

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 NetGuard IAM End User Guide

2.4 Log out from ProOptima WebClient GUI.

To Logout, the user should click on the Sign out button located in the upper right. (as shown in the
below snap).

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
3. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
4. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

24 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

2.5 Steps to Launch Nodes of ProOptima (WebDesigner)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

Nokia Solutions and Networks 25

 NetGuard IAM End User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

26 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

Nokia Solutions and Networks 27

 NetGuard IAM End User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

28 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

Nokia Solutions and Networks 29

 NetGuard IAM End User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProOptima WebDesigner right-
click on the application MyCom-OSI-GUI, then click on “Launch ProOptima WebDesigner GUI”
to Launch.

30 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

Below will be the Final Home-page for Launch ProOptima WebDesigner GUI.

Nokia Solutions and Networks 31

 NetGuard IAM End User Guide

Note: User is not allowed to access Welcome Page from WebDesigner page
directly.

In case he clicked on Welcome Page, he will receive a pop-up showing that he

is not allowed to Access Welcome Page direct from the WebDesigner page.

32 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

2.6 Log out from ProOptima WebDesigner GUI.

To Logout, the user should click on the User-name button located in the upper right. (as shown in
the below snap).

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
5. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
6. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

Nokia Solutions and Networks 33

 NetGuard IAM End User Guide

2.7 Steps to Launch Nodes of ProActor (DesktopClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

34 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

Nokia Solutions and Networks 35

 NetGuard IAM End User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

36 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

Nokia Solutions and Networks 37

 NetGuard IAM End User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

38 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProActor DesktopClient right-click
on the application MyCom-OSI-GUI, then click on “Launch ProActor DesktopClient GUI” to
Launch.

Nokia Solutions and Networks 39

 NetGuard IAM End User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

The user should be patient and wait, till the Java File is launched successfully till the end.

40 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

Below will be the Final Home-page for Launch ProActor DesktopClient GUI.

Nokia Solutions and Networks 41

 NetGuard IAM End User Guide

2.8 Log out from ProActor DesktopClient GUI.

To Logout, the user should click on the File button located in the upper left, then click on Quit (as
shown in the below snap).

And Click on “Yes” to exit.

42 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
7. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
8. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

Nokia Solutions and Networks 43

 NetGuard IAM End User Guide

2.9 Steps to Launch Nodes of ProAssure (DesktopClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

44 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

Nokia Solutions and Networks 45

 NetGuard IAM End User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

46 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

Nokia Solutions and Networks 47

 NetGuard IAM End User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

48 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProAssure DesktopClient right-
click on the application MyCom-OSI-GUI, then click on “Launch ProAssure DesktopClient
GUI” to Launch.

Nokia Solutions and Networks 49

 NetGuard IAM End User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

The user should be patient and wait, till the Java File is launched successfully till the end.

50 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

Below will be the Final Home-page for Launch ProAssure DesktopClient GUI.

Nokia Solutions and Networks 51

 NetGuard IAM End User Guide

2.10 Log out from ProAssure DesktopClient GUI.

To Logout, the user should click on the File button located in the upper left, then click on Quit (as
shown in the below snap).

And Click on “Yes” to exit.

52 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
9. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
10. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

Nokia Solutions and Networks 53

 NetGuard IAM End User Guide

2.11 Steps to Launch Nodes of ProAssure (WebClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

54 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

Nokia Solutions and Networks 55

 NetGuard IAM End User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

56 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

Nokia Solutions and Networks 57

 NetGuard IAM End User Guide

In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

58 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProAssure WebClient right-click
on the application MyCom-OSI-GUI, then click on “Launch ProAssure WebClient GUI” to
Launch.

Nokia Solutions and Networks 59

 NetGuard IAM End User Guide

11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

Below will be the Final Home-page for Launch ProAssure WebClient GUI.

60 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

Note: User is not allowed to access Welcome Page Apps from WebClient page
directly.

In case he clicked on Apps, he will receive a pop-up showing that he is not

allowed to Access Welcome Page Apps direct from the WebClient page.

Nokia Solutions and Networks 61

 NetGuard IAM End User Guide

Note: User is not allowed to move from WebClient environment to WebDesigner

directly from the same page.

In case he clicked on Designer, he will receive a pop-up showing that he is not

allowed to Access WebDesigner direct from the WebClient page, and he will be
guided how to Launch ProOptima WebDesigner instead.

62 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

2.12 Log out from ProAssure WebClient GUI.

To Logout, the user should click on the Sign out button located in the upper right. (as shown in the
below snap).

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
11. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
12. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

Nokia Solutions and Networks 63

 NetGuard IAM End User Guide

2.13 Steps to Launch Nodes of ProAssure (WebDesigner)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

64 Nokia Solutions and Networks

 NetGuard IAM Client User Guide

3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

Nokia Solutions and Networks 65

 NetGuard IAM End User Guide

If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

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7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

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In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

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10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProAssure WebDesigner right-
click on the application MyCom-OSI-GUI, then click on “Launch ProAssure WebDesigner GUI”
to Launch.

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11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

Below will be the Final Home-page for Launch ProAssure WebDesigner GUI.

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Note: User is not allowed to access Welcome Page from WebDesigner page
directly.

In case he clicked on Welcome Page, he will receive a pop-up showing that he

is not allowed to Access Welcome Page direct from the WebDesigner page.

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2.14 Log out from ProAssure WebDesigner GUI.

To Logout, the user should click on the User-name button located in the upper right. (as shown in
the below snap).

OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
13. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
14. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

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2.15 Steps to Launch Nodes of ProInsight (DesktopClient)

Take RDP from your local machine to Terminal server IP as shown below (main 10.141.48.108)
as shown below. In the case of un-availability of the IP address, please login to DR IP address
10.171.1.254 (only applicable once NIAM-DR site is activated).

1. Login with your STC AD userid and password.

USER FORMAT: DOMAIN\STC_USER_ID

2. Launch the NetGuard Identity Access Manager client, which is installed on a terminal server. You
will find it in Terminal Server Desktop

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3. In the Username field, type the same STC AD user name without “stc.corp\” and without adding
domain @stc.com.sa.
Note: if you have “.c” as part of your STC ID, please consider accessing the NetGuard IAM without
“.c”.
4. In the Password field, type your AD password.

5. Click the Login button

Optional: If user receives request on DUO Security, then user should follow Step 5.
Otherwise user must proceed to Step 6.

6. Approve the prompt received on your phone (i.e from the installed Cisco Duo App).

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If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be
given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request
without reporting it.

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7. The login security message appears

8. Click Continue to close the security message and proceed with the login. The NetGuard Identity
Access Manager main interface appears.
9. All NEs for which access have been granted by administrator will appear as shown below. User
has 2 option to select the desired NE/NMS type.

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In the find text box. Enter the word mycom to get all available GUI SSO launch assigned to your
account.

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10. Select the ProOptima GUI node user needs to launch and right-click on it will give the
applications configured for the node. For example, to launch ProInsight DesktopClient right-
click on the application MyCom-OSI-GUI, then click on “Launch ProInsight DesktopClient
GUI” to Launch.

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11. Auto Login will happen. Please wait till full application launch.

NOTE: DO NOT MINIMIZE RDP SESSION DURING SSO LOGIN & DO NOT LOCK THE SCREEN.

Below is the first page, NIAM is taking the lead and logging in on behalf of the User.

The user should be patient and wait, till the Java File is launched successfully till the end.

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Below will be the Final Home-page for Launch Prolnsight DesktopClient GUI.

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2.16 Log out from ProInsightre DesktopClient GUI.

To Logout, the user should click on the File button located in the upper left, then click on Quit (as
shown in the below snap).

And Click on “Yes” to exit.

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OR
Use the following procedure to log out of the NetGuard Identity Access Manager client and close the
application window
15. On the File menu, click Exit. Alternatively, click the Close button (x) on the top right of the
NetGuard Identity Access Manager window. The confirmation window appears.
16. Click Yes to close NetGuard Identity Access Manager.
NOTE: - Please save all needed files to your local machine before logging off or
closing the RDP session

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3 Transfer an exported file from ProOptima from NIAM

Terminal Server to the User Machine

3.1 1st option, Copying One Cell using Copy-Paste method.

1. Go to File, then click “Open”

2. Then go to “Puplic”

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3. Now search for the file you want to copy/export. For example, search for nkia and Open the file.

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4. Now to Compute the file you opened, click on the “Calculator” icon.

And the Results will be shown after Computing.

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5. Select the Cell/Column User wants to copy, then press “Ctrl+c”.

6. Then User will go to his Machine, open a new Text File/Excel Document, then paste “Ctrl+v,
and save the file.

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Note: To select the complete Column, click on the Date/Time Cell at the top of the Column. Then
proceed with copying the “Ctrl+v” process.

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3.2 2nd option, Exporting the Complete File data.

User will repeat the same steps from 1 to 4, then follow the below steps.
1. Go to view, then click on “Export as”.

2. Choose the File Location Downloads. Name the file you want to save. For example,
name it Test then click “Save”.

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3. Go to the location where you saved the file, folder Downloads, and you will find the file
“Test”.

4. Copy and Paste the saved file “Test” to your Machine.

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File is copied successfully.

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