Thank you for installing Flexagn student app!

We appreciate your commitment to staying

connected with your child's education. If you encounter any issues during installation or while
using the app, please refer to our Frequently Asked Questions (FAQ) for quick solutions. Your
seamless experience is our top priority. Happy learning!

Q: I haven't received the OTP. What should I do?

A: If you haven't received the OTP within a few minutes, ensure that your mobile number is
correct. Check for any typos and verify that you have a stable network connection. If the issue
persists, click on the option to resend the OTP or contact FlexShaala’s support team for
assistance.

Q: What should I do if the OTP (One-Time Password) is incorrect or not working during
the registration process?

A: If you encounter issues with the OTP, please ensure that you have entered the correct OTP
received on your registered mobile number. Double-check for typos and ensure a stable
network connection. If the problem persists, click on the option to resend the OTP.

Q: I have more than 1 kid attending the same school, and the app is not accepting my
phone number. What should I do?

A: Only one number is allowed per student. If you have kids attending the same school, ensure
that you are using a unique mobile number for registration of each child. Contact our support
team to edit/add new number to the other student. We'll assist you in resolving it.

Q: I was able to login but not seeing the school tab

A: This might be because you are using a phone number which is not matching the number
provided by the school administration. Contact our support team to Verify the number or
edit/add new number if required. We'll assist you in resolving it.
Q: The app is not displaying my child's information correctly.

A: Verify that you have logged in with the correct credentials associated with your child's
account. If the information is still incorrect, there might be a synchronization issue. Refresh the
app or log out and log back in to ensure the latest data is fetched. If the problem persists,
contact our support team for further assistance.

For Further Assistance:

If you encounter any issues that are not addressed in the FAQs or require personalized
assistance, please feel free to reach out to our support team:

Email: school-support@flexagn.com
Whatsapp: +91-9886865380