Professional Documents
Culture Documents
SYSTEM
INTEGRATORS
PARTNERSHIP
PROGRAM
ARDUINO.CC/PRO
ENABLE ANYONE TO INNOVATE BY
MAKING COMPLEX TECHNOLOGIES
OPEN & SIMPLE TO USE
3 Arduino Pro
Table of Contents
TABLE OF
CONTENTS
4 Overview
8 Key Benefits
11 Integrating Arduino
12 Partnership Levels
16 Enrollment Process
17 Entry Bundle
20 Q&A
4 Arduino Pro
Overview
OVERVIEW
SYSTEM INTEGRATORS
PARTNERS
The Program is designed for businesses of any size: small and medium
companies up to large enterprises are welcome in the Program and even
young startups under certain conditions.
OUR PARTNERS
HARDWARE
SOFTWARE
SYSTEM INTEGRATION
DEVICE INTERFACES
APPLICATION INSIGHT
Smart
Construction Cloud Analytics, Overall Equipment, Efficiency, Optimization
USER INTERACTION
Smart Home
& Building SMART APPLICATIONS
Automation
Embedded logic and light ML/AI models at the Edge
8 Arduino Pro
Key Benefits
KEY BENEFITS
End Customers may find the list of Partners on the Arduino PRO
website* and identify the perfect Integrator for their projects, by filtering
the list for geographical region and required competences.
These paid services help Partners find new and better ways to keep
up with these changes and are offered to Integrator Partners with a
discount on the list price.
The Arduino PRO Academy is a training path to gain and improve the
experience on the usage of the professional families of Arduino products
as well as on the latest technologies.
Partners may benefit not only from the huge technical knowledge
base available to the public, but also from specific content realized
on purpose for System Integrators and available through the Arduino
Partner Web Portal.
STRATEGY
INCENTIVES
INTEGRATING
ARDUINO
It’s also important to remind here the benefits from integrating Arduino
products and services.
BUSINESS
ENGAGEMENT MODELS
System Integrators work on projects and they can act on the market in different ways for
each opportunity, depending on the nature of the project
• A Main Contractor subcontracts part of a project to Arduino while being the only contact
point for the customer
• A Partner may become an Arduino Contractor for a project, while Arduino remains the
main contractor for the Customer
• A Product Designer engineers a custom solution for his Customer providing only the
project documentation based on Arduino technologies. When the Customer procures the
Arduino products, the Product Designer receives royalty fees from Arduino.
• An Adviser, who passes a lead to Arduino, receives a referral fee when Arduino closes the
contract.
PARTNERSHIP
LEVELS
The Program include three different levels: Silver, Gold and Platinum. Each level provides the
same types of benefits and requires similar commitments at different extents.
The Program foresees the possibility to grow and step to the next partnership levels with
time. Small businesses typically enter into the Program with the Silver Level, while medium
companies and large enterprises can access respectively the Gold and Platinum Levels. The
evaluation criteria for the definition of a small, medium or large company is the potential of
the projects that a Partner can realize, considering his business structure, market, and existing
commercial opportunities.
The following table shows the benefits of the program for the three different Partnership Levels.
13 Arduino Pro
Partnership Levels
5 Tickets 5 Tickets
Arduino Pro Support Access level to the Pro Support for free N
Professional Premium
Adoption of new Arduino products before their Max 2 months in Max 4 months in as soon as
Products Early Adoptions
official launch on the (?) advance advance possible
The interval of time between the onboarding and the review, or between two consecutives
reviews, is called Engagement Period and changes accordingly to the Partnership Level: 18
months for Silver and 24 months for Gold and Platinum Levels.
The length of the Engagement Period allows to work even on complex projects, involving
longer time before arriving to the contract.
5 Tickets 5 Tickets
Arduino Support Pro Subscription
Professional Premium
All the requirements in the previous table must be satisfied at the time of the review, when
the Engagement Period ends. The Partner’s staff must have attended a certain number of
training and refresher courses and a subscription to the Arduino PRO Support must be valid ,
with a certain number of tickets still available.
Silver Level Partners may have resources covering multiple roles, for engineering, project
management and after sales-support, while Gold and Platinum Partners must have dedicated
resources for the different activities.
The Arduino Turnover in the previous Engagement Period is the value of products and services
procured from Arduino. This includes any procurement for exhibitions, marketing activities,
internal trainings, proof of concept projects and so on.
15 Arduino Pro
Commitments & Enrollment Process
COMMITMENTS
Partners joining the program are required to comply with the following
requirements:
ENROLLMENT
PROCESS
The enrollment process requires a few steps which allow us to onboard new Partners under
the requirements of the Program.
EXPRESSION OF INTEREST
A System Integrator may express the interest to join the program by contacting his Arduino
Sales Representative or by filling the form. Become a Partner on the Arduino Partner Web
Portal at partners.arduino.cc/BecomeAPartner
APPLICATION ASSESSMENT
The Arduino Team assess the application and give a feedback as shortly as possible. In case of
acceptance of the application, the Arduino Team schedules an online meeting aimed to know
each other and answer any questions.
CONTRACT EXECUTION
In a few days we’ll prepare the Partnership Contract, which includes the reserved Price List,
and needs to be signed by a legal representative of the System Integrator.
The final step of the onboarding process is the one-time procurement of an Entry Bundle of
Arduino products and the payment of the Entry Fee. The Entry Bundle and the Entry fee are
described in the following pages.
Your Company is now an Arduino PRO Systems Integrator Partner and our collaboration on
customer projects start.
Expression General & Technical NDA and Partnership Procurement of Bundle Start of
of Interest Assessment by Arduino Agreement Signature & Availability Pricelist the Partnership
17 Arduino Pro
Entry Bundle
ENTRY BUNDLE
The Entry Bundle is composed of a kit for each Area, and the list of boards
included in each kit is available in the Annex - Entry Bundles.
18 Arduino Pro
Entry and Annual Fees
ENTRY AND
ANNUAL FEE
The payment of a one-time only Entry Fee is required to join the
Program and Partners are required to pay an Annual Program Fee to
renew their enrollment.
Entry and Annual Fees are identical for the three different levels of
partnerships.
Annual Fees shall be paid at the beginning of each year, before the end
of January. The payment follows the normal procurement process: the
Partner has to sign and return a Purchase Order, emitted by Arduino,
then Arduino provides an invoice.
EXCLUSIVITY
OF THE PROGRAM
The overall number of Partners across the world is limited and during
the onboarding process the Arduino PRO Team checks that each
Partner satisfies the required criteria. This allows to guarantee the same
quality level in the Partners Network as Arduino is used to provide in its
products, and avoids competition among Partners.
One year for products bought outside the EU, two years for products
bought in the EU; the period is calculated from the date of the sale.
Faulty products are replaced within a reasonable time and are covered
by a new full warranty period.
Most of the boards are certified FCC and CE, including RED (Radio
Equipment Directive) for boards featuring telecommunication
technologies. Other certifications can be made available on request.
MTBF can be provided on request.
23 Arduino Pro
Questions & Answers
It’s possible to set some Lock Bits on the MCU and protect the code
from being downloaded from a board. It’s even possible to password
protect the download, leaving the possibility to authorized personnel to
perform an upgrade or activate an update Over The Air.
BUILT IT BETTER,
TOGETHER!
partners.arduino.cc/becomeapartner
partners@arduino.cc
ARDUINO.CC/PRO
Brochure V1.1
September 2021