Mohammed Jaleel

Contact:9700221126
E-mail: jaleelalerts1@gmail.com

OBJECTIVE:
===========
It is my objective to associate myself with a well-established company
Where my creative ability, effective working skill can be fully utilized and
Offer advancement opportunity in Collaboration and Networks.

Work Experience:(8.8 years)

 Working as Technical Lead(Senior Collaboration Engineer) at Trianz from

10th May2019 to present.

 Worked as a Senior Collaboration Engineer at Diyar United Private ltd from

18th July 2018 to 22nd April 2019.

 Worked as a Senior Specialist (Senior Cisco Collaboration Engineer) for

HCL Comnet and deputed to client location “Hindustan Petroleum
Corporation Limited” Data center at Hyderabad.

 Worked as a Senior Voice Engineer with Wipro Technologies from July

2013 to 24th Feb 2016 on behalf of Magna Infotech. Worked on US
Project(Catholic Health Initiatives) from Offshore.

 Worked as a HUB Engineer with Nelco ltd through Monalisa Edc Pvt ltd.
from November 2011 to 11th July 2013. I was deputed to Incois(Indian
National Center for Ocean Information Services) at Hyderabad.

Responsibilities at Trianz(May 2019 to Present).

Project:”Wattswater(US)”
 Taken complete ownership for VOIP operation of wattswater project. As it was
new Infra project to trianz.
 Worked as a single resource for VOIP operations almost 7 months and handle all
levels of tickets and outages individually.
 Later Trianz hired the new resources and I have given the KT and train them to
reach the customer expectation.
 Build auto-attendant tree in unity connection by creating a call handler and
routing individual based on their skills.
 Worked on Service now ticketing tool. Updated all work logs and closed notes
under the service now tool.
 Configured and implemented Contact Center Infrastructure and call flows based
on business needs during the curved 19 outbreak.
 Created application and design the scripts as per the customer requirement.
  Provided the change Plan after approval from stakeholders raised the change
ticket and implemented the auto attendant script and tested at non-business
hours.
 Created resources and assign the appropriate skills as per customer need.
 Map the resources to the respective CSQ.
 Worked on Cisco finesse, Cisco agent desktop. Cisco supervisor desktop.
 Configured and implemented Cisco IP communicator and jabber for all users
using BAT to provide calling capabilities for work home users during Covid19.
 Designed and implemented new sites by creating new device pool, region,
partition, CSS and Route patterns pointed to the respective Voice gateways.
 Designed and configured dial pan for MGCP and H323 gateways
 Configured SRST on MGCP voice-Gateway(4331) to provide backup when wan
link fails.
 Created dial-peers and translation pattern for on Voice gateways to manipulate
the call routing.
 Worked closely on SIP protocol by understanding the SIP messages such as
INVITE, REGISTER, 200OK, 100 TRYING, CANCEL ACK and BYE
 Collected SDL logs and analysed on Notepad++ and Translatorx for any issues
of IP-phones and VC endpoints.

Responsibilities at Diyar United Pvt LTD(July 2018 to 22nd April 2020).

 Installed and configure call manager version 12 and integrated with unity
connection for Diyar Hyderabad branch.

 Configured the new dial plan and Created inter-cluster trunk with middle east
countries such Kuwait, Dubai and Saudi-arabia.

 Went to onsite(Qatar) and worked on multiple projects such as MOI(Ministry

of interior Qatar), MDPS(Ministry of development and planning statistics) and
Al-fardan.

 Designed and implemented new sites by creating new device pool, region,
partition, CSS and Route patterns pointed to the respective Voice gateways for
MOI
 Configured voice gateways such as MGCP, H323 and SIP.
 Configured Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI, T1/E1 CAS.
 Collected Troubleshooting logs, events logs, Protocol logs pcap logs tried to
anlayze on Notepad++ and wireshark
 On outages forwarded logs to Cisco TAC and Worked closely with Cisco
experts to resolve the issue on timely manner.
 Taken backup for all voice and video servers.
 Participate in key projects of client to provide recommendations and guidance
for system migrations.
 Worked closely with Project managers throughout the implementation process.
  Configured and integrated unity connection and Contact Center Express with
Call Manager.

 Upgraded dx80 from android version to cisco spark

 Installed and configured video devices such as dx80, Cisco room kit.

 Configured video devices both on CUCM and Cisco web-ex cloud.

 Worked on cisco web-ex team apps and demonstrated to customer how to

create spaces and join to in Video conferencing.

Network Data:
==========

 Participated in network implementation of Diyar Hyderabad office.

 Created different Vlan (wireless, users, guest, data, finger print, printer,
management..)
 Shifted appropriate ports to there respective Vlan.
 We were having 2 L3 switches and 4 L2 switches.
 All l2 switches installed and connected as single stack
 Configured ether-channel between the switches by grouping multiple physical
links to single logical link.
 Configured redundancy between the switches using HSRP.
 Created virtual interfaces and assigned management IPs to all switches and
kept under one subnet.
 Implementing Trunks using 802.1Q Protocols.
 Upgraded the switches where ever required.
 Implemented STP by assigning Root bridge.
 Configured VTP by making one switch as server and remaining as client. If
not then it configured in to transparent mode.

Responsibilities at HCL Comnet(March 2016 to July 2018).

Project: “Hindustan Petroleum Corporation Limited”

 Experience with Cisco Unified Communications applications, including

CallManager, CallManager Express, Unity Connection, Unity Express, IM&P,
VCS, Expressway E and C, TPS, Conductor, TMS and Contact Center
Express, Jabber Guest, Content Server.
 Experience with Cisco Telepresence systems including EX/DX endpoints, MX
series Sx20,C40 and Polycom endpoints
 Experience with IP Telephony protocols, including SIP, H323, and MGCP.
 Worked as a collaboration manager and handling a team of eight members.
 Assigned the work individually to the team and closely monitor the work flow
and pending tickets.
 Arranged weekly bridge calls with the team to discuss on pending issues or
any new implementation.
 Added SX20 and C40 to TMS system and scheduled the videoconference
when ever required and monitor closely till Video conferencing gets finish.
 Provided a report to customer on video and audio quality or any endpoint
disconnect issue from conferencing
 Configured and register VC end points to call manager using SIP.
 For H323 we have used VCS server to register the endpoints.
 Worked on cisco Jabber, MRA, CMR, Smart Schedular and Jabber guest.
 Created zones and search rules between Expressway Core and Edge and the
respective aliases.
 Collected Troubleshooting logs, events logs, Protocol logs pcap logs tried to
anlayze on Notepad++ and wireshark
 On outages forwarded logs to Cisco TAC and Worked closely with Cisco
experts to resolve the issue on timely manner.
 Explained Cisco Tac cases analysis report weekly to the Customer.
 Taken backup for all voice and video servers weekly.
 Designed and implemented Contact Center Infrastructure and call flows based
on business needs.
 Created application and design the scripts as per the customer requirement
 Worked on cisco finesse, cisco agent desktop.
 Created resources and assign the appropriate skills as per customer need.
 Map the resources to the respective CSQ.
 Worked on Unity connection created call tree using Call handler and uploaded
voice prompts to auto-attendant.
 Created voice mail boxes for end users.
 Design and implemented sip trunks to the TPS, conductor, expressway(E&C)
and VCs server.
 Designed and implemented new sites by creating new device pool, region,
partition, CSS and Route patterns pointed to the respective Voice gateways.
 Designed and configured dial pan for MGCP and H323 gateways
 Configured SRST on MGCP voice-gateway(4331) to provide backup when
wan link fails.
 Created dial-peers and translation pattern for H323 configuration.
 Worked closely on SIP protocol by understanding the SIP messages such as
INVITE, REGISTER, 200OK, 100 TRYING, CANCEL ACK and BYE
 Collected SDL logs and analysed on Notepad++ and Translatorx for any
issues of IP-phones and VC endpoints.
 Created PPT by understanding release notes and campatability matrix of New
version of CUCM and Telepresence system.
 Given the presentation to Customer after approval Upgraded the CUCM,
PRESENCE and UCCX from 11.0(1) to 11.5(1)
Responsibilities at Wipro Technologies(July 2013 to Feb 2016).

Project: Catholic Health Initiative(US).

 Deployment, Integration & Testing of Cisco UC-Voice Infrastructure.

 Experienced working in a mixed VoIP(Cisco) and TDM(Nortel) environment
 Participate in key projects of client to provide recommendations and guidance for
system migrations.
 Worked closely with Project managers throughout the implementation process.
 Configured and integrated unity connection and Contact Center Express with Call
Manager.
 Worked on day to day projects by understanding the customer needs such as
addition of Route pattern’s, Translation patterns, Partitions, CSS' s, Device Pools,
Users, Extension Mobility, MOH, Configuring bulk number of phones using BAT
Files.
 Configured Cisco Softphone such as IP Communicator, Cisco Jabber.
 Configured and integrated LDAP Active directory with Call Manager and
imported users.
 Configured voice gateways such as MGCP, H323 and SIP.
 Configured Voice Interfaces like FXS, FXO, E&M, ISDN T1/E1 PRI, T1/E1
CAS.
 Acted as Offshore lead and supported a voice team and provided L3 support when
required.
 On Critical situation organized Cisco web-ex session and coordinated with Cisco
TAC Engineers and resolved outages in quick time.
 Designed and implemented Contact Center Infrastructure and call flows based on
business needs
 Worked with other members of the team to ensure application performance and
system availability service levels are consistently met. It was US Hospital any
outages directly impact on patients.
 Provided 3rd level support of the full Contact Center infrastructure including IVR,
call scripting, call recording, workforce management and the agent desktop
application.
 Configure supervisor access and assigned team depend on Business need.

Responsibilities at Nelco-Ltd (Deputed to Incois Hyderabad){Nov-2011 to 11th

July 2013}

Summary: worked as Hub Engineer and acted as a Mediator between Customer and
Nelco Team, Reporting to customer and my senior manager of Nelco pvt ltd, I was
handling voip phones of Incois which are located at different geographical location of
India and Its connected over satellite network over Vsat. Maintaining complete
project tracker on day to day basis, Created the account for both Vsat and IP phones
registered on the server.
  Participated in installation of Gillat system at Hyderabad NOC Incois
 Configured and installed IP Phones and connected to Vsat modem over
satellite Network.
 Assisted all remote engineers to install and connect IP phones at remote
location to Vsat system.
 Worked on SNOM SIP PBX server.
 Used PRTG tool to monitor Bandwidth utilization.
 Monitor and troubleshoot the traffic using Packet Capture tool Wireshark
 Configuration of Software Conference Bridge Resources
 Configuration of Music On Hold (MOH) Resources and Transcoder Resources
 Hands on experience on gateways such as 2800, 3640, 2600
 Have configured Voice Interfaces like FXS, FXO, E&M, ISDN T1/E1 PRI,
T1/E1 CAS
 Configuration of Phone Button Template, Soft key Template
 Configuration of User Features such as Speed dial, Call forwarding
 Configuration of XML Service on IP Phones for accessing Internet
 Configuration of soft phone and IP communicators on PCs
 Configuration of Auto Attendant console
 Configured H.323, SIP signalling protocol

Technical Skills:

Routing and Switching:

Routers:

 Configuring &Trouble shooting of routing protocols (RIP, RIPV2, IGRP,

EIGRP, OSPF & BGP).
 Policy Based Routing (PBR).
 Configuration of MPLS VPN
 WAN optimization using MPLS and VPN tunneling
 Access Control Lists (ACLs).
 Network Address Translations (NAT).
 Port Address Translations (PAT).
 Advanced IP addressing (VLSM, Route Summarization & CIDR).
 VPN configuration using Cisco routers (IPSec, GRE & IPSec over GRE).
 Backup and restore of IOS& Configuration files.

Switches:

 Implementing VLANs in layer 2&3 switches.

  Implementing Trunks using ISL&802.1Q Protocols.
 VTP pruning.
 Spanning Tree Protocols (STP).
 Port Fast, uplink Fast & backbone Fast.
 Enhancements to STP (PVST, RSTP&MSTP).
 Implementing inter VLAN routing.
 Port security.
 Hot Standby Router Protocol (HSRP).

Strengths:

 Exceptional presentation and customer relationship skills including strong

written and verbal communication skills. Able to effectively communicate
with senior management, third party vendors, technical staff, as well as non-
technical end users.

 Excellent leadership with good written and Oral communicate

 Great team player and able to work under pressure

QUALIFICATIONS:

B-tech in Electronic and Communication Engineering from Jawaharlal Nehru

Technological University (J.N.T.U).

Passed Board of Intermediate Examination in Mathematics, Physics and

Chemistry from Ratna Juniour Collage. AP, India.

PROFESSIONAL CERTIFICATION:

CISCO ID:csco12004995
CISCO Certified Network Associate (CCNA)
CISCO Certified Network Associate (CCNA Collaboration)
CISCO Certified Network professional (CCNP routing)
PERSONAL PROFILE:

1) Name -Mohd Jaleel

2) Nationality -Indian.
3) Marital status -Married
4) Religion -Muslim
5) Mobile number -+919700221126
6) Languages Known -English, Hindi, Telugu, Urdu.