1

Kavita Matre
2
CMDB SPECIALIST Profile
Experienced and certified BMC Remedy and ServiceNow Administrator
3 and Developer with over 13 years of IT experience.

4
Details Specialized in designing, developing, and configuring CMDB.
Hyderabad, India Experienced on BMC Atrium Orchestration, ServiceNow CMDB,
5 +918446098634 Discovery, IntegrationHub ETL and Flow Designer.
Kdurge1@gmail.com
6
Employment History
7 Links
LinkedIn ServiceNow CMDB Solution Architect
8
Tata Consultancy Services (TCS) • Tata Steel Europe • Hyderabad
9 February 2021 – Present
Skills 1. Requirement gathering from the customer.
10
Fast Learner 2. Analyze the requirement, design/propose the solution as per the
11 Ability to Work in a Team industrial best practices.
Flexibility and Adaptability 3. Converting customer requirements into DevOps stories.
12 ITIL 4. As part of the current project have worked on ServiceNow CMDB
13 IT Service Management integrations with Bizzdesign and Service Graph
Agile methods Connector for Microsoft SCCM.
14 5. Have worked on simplifying the CMDB access based on classes and
15 support\assignment groups.
Worked within countries 6. Have worked on automation for bulk uploading CI's in CMDB using
16 Service Catalog, IntegrationHub ETL, Flow
India
Hungary designer.
17
7. Implementing ServiceNow Discovery to improve the data quality and
18 promote the CMDB usage with additional valuable CI data.

19 Languages
CMDB Developer
★★★☆☆ English Tata Consultancy Services (TCS) • Cargill • Hyderabad
20
★★★★☆ Marathi September 2016 – January 2021
21 ★★☆☆☆ Hindi 1. Requirement gathering from the customer.
22 2. Analyze the requirement, design/propose the solution as per the
industrial best practices.
23 Hobbies 3. Handling tickets for various issues related to ITSM, Atrium CMDB.
24 Painting, Drawing 4. Highly experienced in Spoon job creations for performing data
uploads in CMDB.
25 5. Create reconciliation rules based on the requirements to handle
26 duplicate CI's in CMDB.
6. Monitoring reconciliation jobs, troubleshooting and fixing the errors
27 in the recon logs.
7. Customization which included class creation, attribute create\update
28
followed by Asset sync and designing.
8. Have worked on automation for bulk uploading CI's in CMDB using

Sensitivity: general
 CMDB Support and Development
Tata Consultancy Services (TCS) • Siemens • Hyderabad
October 2013 – September 2016
1. The projects involved day to day L2 and L3 level support and
development of BMC Atrium CMDB.
2. Troubleshooting reconciliation issues. Creating classes and
attributes.
3. Performing bulk upload for CMDB CI's using Atrium Integration
Engine

Remedy Developer / Administrator

Vyomlabs Private Limited • Pune
February 2011 – October 2013
1. Projects involved day to day support to BMC Remedy ITSM
implemented for enhancement of the service support provided to
the Client.
2. This BMC Remedy ITSM implementation was including application
like Service Desk, Change Management, SLM and SRM.
3. Skills in BMC Remedy 7.x design/development, including ARS Mid-
Tie, ARS Email Engine, Notification Engine, DSO.
4. Experience in BMC Atrium CMDB Integration and Customization.
5. Worked on Incident Management, SLM & SRM Modules BMC
Remedy AR System, Mid-Tier installation and configuration.
6. Exposure to BMC Remedy ITSM 7.5 suit installation.
7. Experienced in BMC Remedy ITSM 7.6.03 Foundation data
Configuration.
8. Experience of BMC Remedy ITSM Service Desk.

PHP Developer
Real Power Software, Pune
September 2009 – January 2011
1. PHP, JavaScript, HTML, MySQL on Linux.
2. Worked on ERMCS Product.

Certifications and Trainings

 ServiceNow Certified System Administrator (CSA).
 BMC Certified Associate: Helix ITSM 19.x Online Exam.
 BMC Certified Associate: TrueSight Orchestration 8.x for GOSI
Online Exam.
 ITIL 2011 Foundation Certificate in IT Service Management
Certification.
 Trained on ServiceNow Development (CAD).
 Trained on ServiceNow Discovery.
 Trained on ServiceNow Service Mapping.

Education
Master’s In computer management from Pune University (2007 – 2009)

Sensitivity: general