SITUATION |: You are the team leader. Nam is a new member added to your team. He does a great job. However, he could not fit in with the old members of the group and was ostracized by the veteran employees of the group. From the perspective of the leader, how will you solve the above situation? SITUATION 2: Ms. Van is a market research team leader at ABC education Company. She is a professional one with a lot of experience in this field. Therefore, when managing the young employees in her department, she often imposes her work on the common work and makes final decisions based on her personal thoughts, instead of listening to the other employees' contributions. ‘This caused outrage in the workgroup. The employees in the department decided to submit to the Director of the company a proposal to change the leader of the department. Ifyou were the director of the company, what would you do to resolve the conflict in Ms. Van's group? SITUATION 3: You are a newcomer to the HRD department at Alliance One company. Your supervisors ask Ms Nga, who is your leader, to give you some introduction training about working process, from upstream to downstream. However, although she shared too much, you are still confused about everything. Later, you recognize that she intended to make you confuse and misunderstand because she would like to keep her value. What will you do in this case? Shall you keep silent or try your best or report to the upper- supervisor? SITUATION 4: Your co-worker, Hién, is “smell” so bad that you have to hold your breath every time he walks past. What will you do in this case?SITUATION 5: You and Nguyét are colleagues in a team. You work so hard while he tends to spend all day on social networks, watch Youtube or playing games. This happens cover and over, but for some reason, your leader does not give any warning to him. What would you do if you were her co-worker? SITUATION 6: ‘A customer visits your store to buy some products. Although he has chosen the product he likes, he still hesitates to decide whether to buy it or not. What would you do in this case if you are the sale staff? SITUATION 7: You are a hard-working and skillful staff, so you and your manager have a good relation. Then, your manager resigns, and you have a new manager. However, the new one does not like your former manager, so he always makes things difficult for you because he thinks that you are on the former manager’s side, In this case, how would you handle it? SITUATION 8: ‘You and Thanh, your close friend, entered the company at the same time and got the same starting salary. Afterwards, thanking to your higher performance, the head of the department proposed to the manager to increase your wage. Unfortunately, Thanh knew that, and she feels disgruntled thinking that the company is unfair equally, eventually, she tends to be shy and aftaid of speaking with you. What will you do in this case? SITUATION 9: You and your co-worker, Khanh, oversaw the running of a project. You and Khanh did your best and gave effective ideas for the project. Finally, the project was completed perfectly. However, Khanh gossips that she had to be in charge of all things in the project, and you did not contribute any effort. Evenly, you had put everything on her head.What would you do in this case? SITUATION 10: You have worked for a real state company for 3 years. Now, your salary is just higher than your starting one around 5%, similar to L@, who entered the company just 1,5 years and worked at the same position like you. You have proposed your manager many times, but he just persuades you to share financial problem with the company and promises that you could get a higher position if trying to stay with the company more 2 or 3 years. This makes you disappointed. What will you do in this case?