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  • Procedure

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    hureen
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    The document outlines the hotel check-in, check-out, and reservation procedure. Guests can make reservations online or in person providing their details, dates, and room type. Upon arrival, guests check-in at the front desk showing ID and credit card where they are assigned a room after verification, and a security deposit is charged. To check-out, guests inform the front desk who review the room for charges before returning the key.

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    The document outlines the hotel check-in, check-out, and reservation procedure. Guests can make reservations online or in person providing their details, dates, and room type. Upon arrival, guests check-in at the front desk showing ID and credit card where they are assigned a room after verification, and a security deposit is charged. To check-out, guests inform the front desk who review the room for charges before returning the key.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Procedure

    Uploaded by

    hureen
    The document outlines the hotel check-in, check-out, and reservation procedure. Guests can make reservations online or in person providing their details, dates, and room type. Upon arrival, guests check-in at the front desk showing ID and credit card where they are assigned a room after verification, and a security deposit is charged. To check-out, guests inform the front desk who review the room for charges before returning the key.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Procedure

    • Reservation

    - Guest can check room availibility through online booking application like Trivago or in-
    person booking at the front desk

    - Hotel records the reservation details including guest’s name, contact information,
    check in and check out dates, room type and any special request

    • Check in

    - When guest arrive at the hotel, they visit the reception area

    - Guest provide identification and credit card

    - The hotel staff verifies the reservation and assigns a room to the guest

    - Charge for a security deposit on the guest’s card credit for potential additional charges
    - The guest receives a key card

    • Check out

    - Guest inform the front desk to check out

    - The hotel staff reviews the room for any additional charges

    - Guest returns the room key

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