TAKE TABLE RESERVATION SCRIPT
(Receiving Call)
Receptionist: Good morning! Thank you for calling Cuisina! How may I help you?
Guest: I would like to reserve a table please.
Receptionist: May I know your full name and contact number please?
Guest: My name is (Say your name here), and my contact number is 521-5151
Receptionist: May I know when and what time would be your reservation?
Guest: That would be this coming January 20 at 7pm
Receptionist: May I know for how many person ma’am/sir?
Guest: For 1 person only.
Receptionist: Where would you like to be seated, table at the center, near the
window or near the door?
Guest: Near the window please.
Receptionist: non-smoking or smoking area?
Guest: non- smoking area please.
Receptionist: Is there any request ma’am/sir?
Guest: none
Receptionist: May I repeat the details, you are (guest name), and your reservation
would be this January 20 at 7pm, for 1 person, near the window and at non-
smoking area…is it correct ma’am/sir?
Guest: Yes
Receptionist: Thank you for calling Cuisina… Have a great day!
The following skills shall be observed during the demonstration:
1. The phone answered promptly and with appropriate greetings.
2. Inquiries are properly answered with clarity and accuracy
3. Pertinent questions are asked to complete the details of the reservation.
4. Reservation data are accurately recorded based on the establishment
standards.
5. Details of the reservations are repeated and confirmed with the party making
the reservation.
6. Additional information about the food service is provided when necessary.
7.
PERFORMANCE CRITERIA
Description Score
Demonstrate outstanding communication skills in taking phone calls 10
when taking reservations and observe all the six skills with much
confidence.
Demonstrate very good communication skills in taking phone calls when 8
taking reservations and observe 4 to 5 skills with much confidence.
Demonstrate good communication skills in taking phone calls when taking 6
reservations and observe 3 skills with much confidence.
Demonstrate poor communication skills in taking phone calls when taking 4
reservations and observe 1 to 2 skills without confidence.
Did not demonstrate any skill in taking reservation 2
