KEEPING YOUR CUSTOMER

INFORMED. ANYTIME,
ANYWHERE.
Finacle Alerts Solution
 Banking customers in today’s digital world have increased expectations. For them, it is natural to demand information about their
financial relationships be made available to them in real-time, no matter their physical location. Communicating with customers about
time-sensitive information demands a system that can provide such real time updates.

Historically, however, myriad systems have posed a challenge in providing consistent, enterprise-wide communications updates. Further,
with fraudulent transactions on the rise, the stakes for a real-time communication mechanism are more mission critical than ever.

Finacle Alerts
The Finacle Alerts solution keeps
customers informed about events and
actions that occur on their account and
profile, delivered through multiple devices.
Whether the customer prefers email, fax,
SMS or voice alerts, the alerts solution is a
centralized and unified system that alerts
customers ‘intelligently’, ensuring that
updates are relevant and customer-centric,
delivered with optimum time-sensitivity.
The Finacle Alerts solution empowers
banks to alert end users about events
recorded by the bank’s diverse business
systems, consolidated into one reporting
mechanism. The solution’s subscription
feature enables the bank’s customers to
select the specific information about which
they want to be alerted, as well as the time
they want to be alerted and the channel
or device on which they want to receive
the alerts. Built on production-proven,
new-generation technology, the solution
provides multi-channel and multilingual
support.
In addition to alerting corporate and
retail customers of the bank, the solution
provides alerts for the bank’s internal
users as well. Such alerts can be defined
by categories to control access to various
alerts. The solution allows a group of
alerts to be combined into a message
digest, minimizing the traffic of outgoing
notifications.
Finacle Alerts. Satisfying all the information
needs of customers of Tomorrow’s Bank.

Functional architecture

SMS eMail Fax Voice

V i ATM IInternet
t t Kiosks

Channels [Push & Pull]

Channel Gateways
SMS | SMTP | Fax | Voice Interface
Reports, Logging, Scheduling
Enterprise Infrastructure

Alerts Engine
Enterprise Customer

Customer
Information (CIF)

Maintenance
Subscription
Generation Alerts
Administration
Publishing
Audits
Delivery

Finacle Solution Bus (JMS/MQ, SOAP/HTTPS, HTTP, TCP/IP)

Host Adaptors [Java API/DB Scripts]

Host Systems
Deposits Lending Cards Insurance Wealth Treasury

External Document © 2018 EdgeVerve Systems Limited

Key modules
• Multi-channel delivery including push
and pull type channels including SMS,
e-mail, and fax
• Enterprise alerting capability with
seamless integration across host
systems
• Centralized subscription and delivery
for alerts
• Templates for maintaining alert and
delivering messages
• Personalized alert delivery where
customers can choose the alerts,
preferred delivery mode and preferred
delivery time
• Configurable alerts framework allowing
easy rollout of new alerts
• Configurable business rules to capture
events and notify customers as well
and internal users including bank
employees
• Real-time and batch alerting capability
• SOA-based architecture with host
system adaptors supporting multiple
interface methodologies including
JMS, MQ Series, HTTPS/XML, SOAP, TCP/
IP pre-integrated with Finacle Suite of
solutions with a large set of
pre-configured alerts including
minimum balance alerts, payment due
alerts, large amount debit/ credits, loan
repayment alerts, deposit maturity
alerts and password expiry alerts,
among others
• Multilingual and multi-entity enabled.
Business benefits
Customer delight
The solution’s self-service capabilities
empower customers to manage their
banking activities with more knowledge
and confidence. Additionally, subscription
based alerts ensure that a customer
receives requisite information through
their preferred channel. This leads to
greater convenience and enables better
monitoring of banking transactions in
real time.
Increased process efficiencies and
collaboration
The Finacle Alerts solution automates the
delivery of timely information to multiple
end points from a single delivery system
that collaborates seamlessly with the
bank’s many business engines, optimizing
process time and responsiveness to
customer imperatives.
Reduced fraud
Customers can receive timely information
on actions/events occurring on their
accounts, thus identifying irregularities
more quickly. This helps in identifying fraud
earlier and also helps in preventing fraud.
Cost savings
With deployment of alerts, the need for
customers to login to the Internet banking
infrastructure or reach the call center
to verify the execution of a transaction
is obviated. This results in significant
cost savings as banks can plan for lesser
capacities to support these channels.
Additionally, banks can augment revenue
by providing fee-based premium alerts.
External Document © 2018 EdgeVerve Systems Limited
About Infosys Finacle
Finacle is the industry-leading digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary
of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve
frictionless customer experiences, larger ecosystem play, insights–driven interactions and ubiquitous automation. Today,
banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts.

Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity
management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements
of financial institutions to drive business excellence. An assessment of the top 1250 banks in the world reveals that
institutions powered by the Finacle Core Banking solution, on average, enjoy 7.2% points lower costs-to-income ratio
than others.

For more information, contact finacle@edgeverve.com www.finacle.com

©2018 EdgeVerve Systems Limited, a wholly owned subsidiary of Infosys, Bangalore, India. All Rights Reserved. This documentation is the sole property of EdgeVerve Systems Limited (“EdgeVerve”).
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