Professional Documents
Culture Documents
Organizational transformation
Organizational transformation is the alignment of management, structure, personnel,
and information systems to support community partnerships and proactive problem
solving. It is a primary element of community policing.
COPS Office resources focus on how departments are organized and managed and
how their infrastructure can be changed to support the philosophical shift inherent in
community policing. Organizational transformation encourages the application of
modern management practices to increase efficiency and effectiveness and
emphasizes changes in organizational structures and a variety of processes.
However, in a period of budget cuts – during which law enforcement agencies were expected to
do more with less – finding enough resources to go around was difficult. Consequently, law
enforcement agencies started a more community led public safety approach by hiring additional
civilians to handle support roles such as dispatch, crime scene forensics, record keeping, and
other administrative duties.
“Civilianization” had the dual benefits of freeing up police officers for deployment in
community policing, and bringing more of the community into closer contact with law
enforcement. The practice of hiring civilians for non-sworn roles had cost-saving advantages as
well, and in some jurisdictions civilians now provide up to 50% of the law enforcement
workforce.
Community Partnerships
The term “community partnerships” can mean different things in different jurisdictions. In those
in which there are the most examples of community policing strategies at work, relationships
are created between police and community groups such as faith-based organizations, tenant
councils, business groups, local government agencies, social service providers, schools, and
local businesses.
These partnerships are ongoing projects rather than periodic neighborhood watch meetings and
have the objective of developing interaction between police and the community. Indeed, some
of the most successful examples of community policing strategies at work are when police
services are provided or co-located with other civic services such as paying utility bills or
obtaining parking permits.
Building on the organizational transformation above, much of the police interaction at co-
location venues is provided by civilians or local volunteers, which helps with the identification
of localized problems and the means of solving them. They also provide a good opportunity for
law enforcement agencies to engage with neighborhood watch groups and share crime
prevention tips.
Evidence suggests shared problem solving based on the SARA Model can achieve significant
reductions in crime over traditional response models. A 2010 review found proactive problem
solving had a significant impact on improving public safety and that the shift from reactive
crime response had resulted in specific social issues being resolved and crimes being prevented
before they happen.