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DESIGN AND IMPLEMENTATION OF AN ONLINE

BOOKING SYSTEM
(A CASE STUDY PEACE MASS TRANSIT)

TABLE OF CONTENTS

Title page
Certification
Dedication
Acknowledgement
Table of Contents
Abstract

CHAPTER ONE: INTRODUCTION

1.0 Introduction

1.1 Background of study

1.2 Objective of Study
1.2.1 Expected input variables
1.2.2 Expected output variables
1.3 Statement of problem
1.4 Significance of study
1.5 Scope of study
1.6 Limitation of study
1.7 Contribution to ICT body of knowledge
1.8 Definition of terms
 CHAPTER TWO: REVIEW OF LITERATURE

2.1 History of On-line Bookshop

2.2 Concept of On-line Book shopping

2.2.1 Concept of Computer Networking and The Internet
2.2.2 Internet Access
2.2.3 Concept of Internet Gateways
2.2.4 The World Wide Web and Its Benefits
2.3 Merchant Account

CHAPTER THREE: METHODOLOGY AND SYSTEM

ANALYSIS AND DESIGN

Introduction

System Analysis

The organization & her environment

Organogram of the present system

Overall data flow diagram of the present system
Organizational modus operandi
Weakness of the present system
High level model of the proposed system

CHAPTER FOUR: SYSTEM DESIGN AND IMPLEMENTATION

4.0 Objective of the design

4.1 Control centre

4.2 Program specification
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4.3 Program module specification

4.4 Database specification
4.5 Input/output format specification
4.5.1 Input Format
4.5.2 Output format
4.6 Output Screen design
4.7 Overall data flow diagram
4.8 Algorithm specification

CHAPTER FIVE: SYSTEMS DOCUMENTATION AND

IMPLEMENTATION

5.0 Program requirement

5.1 Hardware/Software requirement
5.2 Software Installation
5.3 Software conversion details
5.4 Program coding
5.5 Program implementation
5.6 Program testing
5.7 Change over procedure

CHAPTER SIX: SUMMARY, RECOMMENDATION AND

CONCLUSION

6.0 Summary
6.1 Recommendation
6.2 Conclusion
Reference
Appendix

CHAPTER ONE

1.0 INTRODUCTION

The reservation system of transportation is a management

system which keeps records of available seats and tickets in a

business reservation provides the passengers with an

assurance that they can travel on a certain time and data

between two cities; it provides the management with the data

they require to plan their operation and cater for the

customers. These booking of tickets and seat reservation result

in many transactions between the offices where passengers

make their reservation and the reservation control offices

which receive and store the data.

Peace Mass transport being the case study is one of the

numerous transport operations that conduct these reservation

processes.

Associated bus company PLC, operators of Peace Mass

transport, Nigeria’s premium road transport and logistics firm,

has upgraded its pioneer online ticketing module as a means of

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booking for travels. In order to serve its loyal customers better,

the company has to upgrade most of its entire IT system

manage the e-ticketing platform.

The upgraded Peace Mass transport e-ticketing now offers

Peace Mass transport customers and prospects the opportunity

of availing themselves of a 24 hour service, for booking or

reservations, verification of e-ticket, cancellation, re-scheduling

and even payment, all at a click of a computer mouse.

Customers no longer have to join long queues or drive miles to

book or pay for a Peace Mass transport ticket. During peak

provide, customers are saved the tedium and hassle of trying

to get a Peace Mass transport ticket.

A prospective traveler could adjust travel schedules, quite

effortlessly over the internet. As such, there would no longer

be restrictions for reasons of operating hours” in that e-

ticketing is a 24-hour available facility.

1.1 BACKGROUND OF THE STUDY

Peace Mass Transit (PMT) ltd was founded in the year 1995 to

give commuter services to the general public mostly within

Nsukka, Enugu and Onitsha areas. Today we are proud to

state that we have presence in twenty six states of the

Federation and The FCT.

Currently, we move over twenty four (24) million Nigerians

around the six geopolitical zones of the Federation annually.

We started operations with two buses at inception. Today, PMT

has about two thousand customized UGAMA Hiace buses in its

fleet. When PMT acquires new buses, the buses are first put on

distant routes such as Lagos to Abuja, Lagos to Nsukka or

Lagos to Enugu. After twelve months of operation on these

long distant routes, they are withdrawn to apply local routes

such as Nsukka to Enugu, Enugu to Abakiliki, Enugu to Onitsha,

Nsukka to Enugu-Ezike, etc. Twenty four months later, the

buses are finally taken off the road.

PMT has regular staff strength of over 800 and contract staff of

2000.

1.2 STATEMENT OF PROBLEMS

There are many problems militating against the smooth

running of the reservation procedures, these problems are the

reaction for this study, the problems encountered at the

manual ticket system used by the company ranges from time

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constraints, accounts, record and customer care. The major

difficulties encountered as reviewed by the study include:

1. Problem of turning out passengers for lack of space in

available business

2. Problem of poor financial record keeping of daily

transactions.

3. Inadequate customer care relation

4. Absence of power supply

Managerial problem-manual handling of data or manual

reservation system, which is all about manual documentations

of every booking or reservation process or activities in a ledger

book, is quite tiresome. As such, it affects the living standard

and relation of the reservation clerks and the economy of

industry in general. Being the fact that, it may warrant the

industry to employ more hands or workers so as to cope with

the reservation activities.

However, the efficiency of Peace Mass transport as well as

other line of transport can only be achieved when the afore-

mentioned problems are taken into consideration. If an online

method of handling data is introduced and an uninterrupted

power supply is provided as well as computer literate staff,

then an effective telecommunication system sector would be

achieved.

1.3 OBJECTIVES OF STUDY

The purpose of this study include the following

1. to design a system that will save time by giving an

immediate reply to any request made on re-conformation of

reservation

2. To invert an on-line system facility which can update,

cancel and confirm a request for reservation.

3. To enable passengers book their business from

anywhere and anytime.

4. To provide facilities that will ensure easy updating and

maintenance of the system.

5. To prevent over booking of passengers by the new

system being able to detect and report when a bus is fully

booked.

6. To ensure effectiveness and efficiency in accounting

sector through computerized facilities.

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Besides, to develop a computer program to be used in the

booking system and to serve as reference materials for other

researches/developers.

1.3.1 EXPECTED INPUT VARIABLES

CUSTOMER PROFILE

FIELD NAME SIZE

Surname 15

Other Names 19

Gender 7

Contact Address 30

Phone numder 14

Email 20

Next of kin phone 12

BOOKING DETAILS

FIELD SIZE

Departure Terminal 13

Route 7

Departure Date date

Service Schedule 12

Actual Amount 8

Discount 8
1.3.2. EXPECTED OUTPUT VARIABLES

 To provide a module where access can be denied if the

user tries not to use the software right pin to gain access.

Providing an error message like “access denied”.

 To display a message when the right pin is entered. A

message like “ access given”.

1.4 SIGNIFICANCE OF STUDY

Through this study the manual system of buying ticket and

booking will be eliminated, and a more efficient way of using

the internet will be created, thereby exposing people to the

internet, know the value and how to use it, this will help the

company to save time and resources used in employing staff

that would have handle it manually, and thus to channel its

resources towards other ventures.

Moreover, there will be better customer care service, because

complaints will be given prompt attention through the internet,

above all, their interest will be protected and e-ticketing and

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booking will be adopted by other sectors of transportation in

the country and the world at large.

1.5 SCOPE OF THE STUDY

By scope, we mean the range of subjects to be covered.

Therefore, this research work is restricted to business

ticketing/seat reservation system in transportation (road), on

line, it include computerizing the manual system of the

company, analyzing the existing system and thus designing a

new system that will eliminate or at least reduce the problems

of the company ranging from inadequate record keeping of

passengers data to inaccurate financial records of all the

transactions.

1.6 LIMITATIONS OF STUDY

By limitation, we mean the process by which something is

being restricted some of the limitations encountered during

cause of the study include:

1. Inadequate fund to carry out extensive research.

2. It was a very hectic moment to some personal problems

3. Limited time to carryout more research, as this work was

coupled with other academic activities.

1.7 CONTRIBUTION TO ICT BODY OF KNOWLEDGE

This project work will contribute to ICT in the sense that it will

help to make life easy for customers booking and making seat

reservation online.

1.8 DEFINITION OF TERMS

BOOKING/RESERVATION: Giving or receiving an order for

tickets for a trip.

PASSENGER: - A person on board in a bus, ship, etc for a

journey.

ROUTE: - A particular way or direction between places through

which bus, airplanes, ship, etc operates.

TICKET: - A written or printed pieces of card or paper that

gives the holder certain right.

DATA: - Are facts, suitable for communication interpretation or

processing by human or automated means (computer).

INTERNET: - Is a collection of interconnected networked

computers in order to share resources and vital information

together.
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SYSTEM FLOWCHART: - It is a diagrammatic representation of

the sequence of steps involved in carrying out a basic program.

It consists of s good number of symbols.

PROGRAM: - A program is a set of instruction given to the

computer to execute a task.

DATABASE: - A collection of interrelated data, often with

controlled redundancy, organization according to a schema to

serve one or more applications, the data are stored so that

different programs can use them without concern for the data

structure or organization.

RECORD: - To write down information or store it in a computer

so that it can be looked at in the future. It is the data that is

maintained by the company.