Solutions Process

Teramind User Account Creation Process

TechnipFMC Limited
Enterprise Drive, Westhill, Aberdeenshire, AB32 6TQ - UK
Tel: +44(0) 1224 271000 Fax: +44(0) 1224 271271

File Location:
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1. Document Change Control Sheet

Key Information

This document is under the Change Management Control Policy.

General
Description Teramind Session Monitoring Service – User Account Creation Process
Purpose
Applicable To Service Desk second and third line analysts
Supersedes N/A
Document Owner TBD Owner Org TBD
Effective Date 08/05/2017 Revision Date 01/11/2017

Revision History

Ver. No. Ver. Date Revised By Description

001a 01/05/2017 DBI Initial Draft

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 Table of Contents

1. Document Change Control Sheet.............................................................................................2

Key Information ..................................................................................................................2
Revision History .................................................................................................................2
2. Overview .....................................................................................................................................4
3. Audience .....................................................................................................................................4
4. Administrator User Account Creation .....................................................................................5
Log in to Session Monitor Appliance .................................................................................5
Account Creation ...............................................................................................................5
5. End User Account Creation ......................................................................................................7
6. Appendix ...................................................................................................................................11
Terminology .....................................................................................................................11

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2. Overview
Teramind is a securities solution in which the desktop sessions and actions of third parties are recorded
for auditing purposes. Due to the lack of Active Directory integration certain processes must be carried
out manually. This document covers the steps involved in creating user accounts for both administrators
and end users.

3. Audience
The intended audience of this document is as follows:

• Second Line Service Desk Analysts

• Third Line Service Desk Analysts
• IT Managers

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4. Administrator User Account Creation

Log in to Session Monitor Appliance

Open a browser and Navigate to http://sessionmonitor.tp.tpnet.intra/

NOTE: Ensure to log into the appliance with an administrator account otherwise you will lack the
necessary privileges to create user accounts.

Account Creation

Once logged in select “Employees” from the menu on the left-hand side and then “New Employee” from
the top of the page as shown below.

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 The below dialogue box will appear. Complete the fields highlighted in yellow and change the
Department to “Infrastructure Team”. Be sure to use the new TechnipFMC standard for the email
address.

Select the “Account Info” and change the access level to administrator.

Select the “Monitoring Options” tab and change the Monitoring Profile to Infrastructure Team.

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 Once Complete select “Add User & Send Invitation”. This will send an email to the users email address
with links to the web portal. They will be assigned a temporary password and instructed to change it on
first login.

5. End User Account Creation

Log into the appliance’s web portal using the information above.

Once logged in select “Employees” from the menu on the left hand side and then “New Employee” from
the top of the page as shown below.

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 The below dialogue box will appear. Complete the fields highlighted in yellow and leave the department
as No Department. Be sure to use the new TechnipFMC standard for the email address if this is for a
Technip user to monitor the activity of others.

Select the “Account Info” and ensure the access level says Employee.

Select the “Monitoring Options” tab and ensure the Monitoring Profile states “Default Settings”, this will
ensure that all relevant tracking is enabled for that user.

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 Once Complete select “Add User”. The new user account will now appear in the list of Employees.
Select the user and then select “Edit Info” as shown below.

In the dialogue box that appears select “Account Info” tab then define a temporary password for the
user. Select “Apply Changes”. Add this temporary password to the request in Service Now. The user
can now log into the web portal using the password defined.

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Rev x Page 10 of 11
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6. Appendix

Terminology

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