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MBKM Kewirausahaan-
Sugiyarto

23 Februari 2022
“Plans are nothing,
but planning is everything”

Dwight Eisenhower

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“no business plan survives
the first contact with customers”

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How to … your Business Model?

1 Design

2 Choose

3 Change

4 Improve

5 Innovate

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What should a Business Model has?

FOCUS SPEED CHANGEABLE UNDERSTAND


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4
CUSTOMER OFFER INFRA- FINANCIAL
STRUCTURE VIABILITY

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The Business Model Canvas

Key Key Activities Customer Customer


Partnerships Relationships Segments

Value
Proposition

Key Resources Channels

Cost Structures Revenue Streams

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Solve customer problem

Satisfy customer needs

It might be quantitative or qualitative

Value
Proposition Newness/Performance/Customization/
Price/Design/Brand/status/Convenience/
usability

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Different groups of people or
organizations

Reached through different Distribution


Channels, and or
Require different types of relationships

It might be quantitative or qualitative

Customer
Segments
Mass market/Niche market/Segmented

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The Empathy Map

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Customer profile

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Delivers the value propositions to
customers

Communications, distribution and sales


channels

Raising awareness among customers


about a company’s products and services

Channels

Physical and or Virtual channels

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Customer acquisition → create
customer base

Customer retention → increasing customer’s


awareness and positive valuation

Boosting sales (upselling) → increasing


revenue per customer

Customer
Relationships Personal assistance/Self service/
Automated services/Communities/
Co-creation

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The cash a company generates
from each Customer Segment

Transaction revenues resulting from one-time


customer payments

Recurring revenues resulting from


ongoing payments

Revenue
Streams Asset sale/Usage fee/Subscription fee/
Lending/Renting/Leasing/Licensing/-
Advertising

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