Virtual University of Pakistan SEMESTER Fall 2023

CS507- Information
Systems Assignment No.2
(Graded)

Maximum Marks: 20
Due Date: 11 January 2024
Instructions

The purpose of this assignment is to give you hands-on practice. It is expected that students
will solve the assignment themselves. The following rules will apply during the evaluation
of the assignment.

 Cheating from any source will result in zero marks in the

assignment.
 The submitted assignment does NOT open or the file is corrupted.
 No assignment after the due date will be accepted.
 Students can submit HTML, Images, and plain text only in this inline Mode. The
table can also be drawn using this interface.
 (DOC/pdf File uploading option will not be available) in inline assignment
submission.

Uploading Assignment Instruction

Follow the given instructions to submit the inline assignment.

 Prepare your answer in the below “Inline” assignment component.

 You do not need to upload any files.
 Prepare your assignment in MS Word according to given format as Answer table
format.
 Images and tables can be inserted using the following highlighted options in the
interface.
 Perform necessary formatting/adding any text if required during copy/paste.
 Assignments will not be accepted through email.

Figure 1-Inline Component

 Virtual University of Pakistan SEMESTER Fall 2023

Lectures Covered

This assignment covers concepts discussed in Lectures 20-30.

Objectives & Learning Outcome

The objective of this assignment is to:

 Provide hands-on experience in software design, particularly entity relationship

diagrams.

After completing the assignment, the student will be able to explain the practical importance of
software design, specifically the entity relationship diagram.

Scenario

A Customer Relationship Management (CRM) system is developed for effective customer

interaction management. This system has various key components and relationships to establish
a robust foundation for efficient information retrieval within the XYZ organization.

Consider (CRM) system focuses on managing customer and employee interactions. The system
encapsulates several entities, each serving a distinct role and incorporating various components,
including the representation of individuals, termed "Customers," engaging with the company.
Customers play an important role in the system that places orders. Each customer can place
multiple orders and each order can have multiple products. The system also tracks the company's
workforce through the "Employee" and tracks the employees and customer interactions.
Employees and customers can engage in multiple interactions, facilitating a comprehensive view
of engagement dynamics. Different relationships demonstrate the dynamics of customer
relationships, order fulfilment, and employee interactions within the CRM system.

Question Statement
_
(20 Marks)

Students are required to analyze the given scenario and identify important entities, their attributes
and the relationships between entities. Cleary specify relationship types (one-to-one, one-to-
many, many-to-many) that may exist between entities according to the given scenario. Submit
your work and ensure clarity in indicating the relationships, attributes and relevant details as
shown in sample Table 1.

Good Luck!
 Virtual University of Pakistan SEMESTER Fall 2023

Table 1: (Table can be inserted using the Figure-1 highlighted option in the interface.)

Entities Attributes Relationship

Note: Plagiarism will be checked for each question. Marks will be awarded
based on your answer and plagiarism report.

For any query about the assignment, contact at email CS507@vu.edu.pk