INF4820/002/0/2023

Tutorial letter 002/0/2023

Human-Computer Interaction
INF4820

Year Module

School of Computing

IMPORTANT INFORMATION:
Please activate your myUnisa and myLife email addresses and ensure you have
regular access to the myUnisa module site INF4820-2021-Y1 as well as your
group site.

Note: This is an online module, and therefore your module is available on myUnisa. However, in
order to support you in your learning process, you will also receive some study materials in
printed format.
 CONTENTS

1 INTRODUCTION ............................................................................................................................ 3
2 ASSESSMENT ............................................................................................................................... 3
2.1 Assessment plan ............................................................................................................................ 3
2.2 Year mark and final examination/other options............................................................................... 3
3 ASSIGNMENT 1 ............................................................................................................................. 3
3 CONCLUSION ................................................................................................................................ 6

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 INF4820/002

1 INTRODUCTION

Dear Student
Please note that this course does not make use of the myUnisa forums, but the INF4820 forum
available at http://osprey.unisa.ac.za/forums (known as the Osprey forums). If you have any
course-related queries, please make use of this forum. In using the forums, all students have
access to Tasks and guidance, thereby creating a collaborative community of practice. Register
with your myLife email address and use any username/password of your choice.
Please download and read Tutorial Letter 101 which contains important general information. All
follow-up tutorial letters will be published on Moodle (MyUnisa) in the Additional Resources folder.
If you are going to leave an assignment for the week before the due date, you will not receive
good marks. Research takes time, and you are encouraged to start early.
Regards
The Lecturer

2 ASSESSMENT
2.1 Assessment plan
Tut letter Assignment No. Unique No. Due date Submission open/close

001 01 300715 20230529 23:00 20230522 08:00

002 02 315595 20230911 23:00 20230904 08:00

003 03 222051 20240122 23:00 20240115 08:00

For general information and requirements as far as assignments are concerned, see the
brochure Study @ Unisa.
2.2 Year and final mark
Calculation of your year mark and final mark is as follows:

• Year mark = 40% (Assignment 1= 40% + Assignment 2 = 60%).

• Portfolio (Assignment 3) mark = 60%.

You must obtain a final mark of 50% or more to pass this module.

3 ASSIGNMENT 1
Note that all assignments must be submitted in PDF format. No mark can be awarded if an
assignment was not uploaded via myUnisa. You are advised to submit the assignment before the
due date to allow time for myUnisa access or technical difficulties.

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 Due date: 29 May 2023 (opens 22 May 2023) Total: 90 marks
Unique number: 300715 Year mark contribution: 40%

Please note: Plagiarism is a serious crime and can result in a disciplinary hearing and a possibility
of expulsion from the University. You should not copy and paste text directly from the handbook
as your answer. Nor should you make use of online or any other tool that rewrites text on your
behalf, or paraphrase (just change a word here and there in a sentence but keep the structure
intact).
Assignment 1 covers Chapters 1 -4.
Task 1
a) The CEO of one of the biggest local banks is not convinced of the value of user
experience (UX) metrics to test their online banking application. How would you
convince him of the value thereof? Make use of relevant banking terminology in your
answer. 12 marks

b) With reference to the bank's online banking application, which 5 critical tasks will usability
metrics attempt to address? 5 marks

Task 2
There are many myths surrounding usability metrics. Making use of a hypothetical setting of your
choice, discuss any two myths and point out how you will negate these myths in your particular
setting. 10 marks

Task 3
Name the appropriate statistical test to use when comparing means for the following scenarios:
a) The performance of a sample of employees before and after completing a program
b) Which online form design is completed more quickly: a form on one page, or a form split
across two pages?
c) How the use of three different devices (e.g. a desktop, a mobile phone and an iPad)
affects form completion time the most. 3x2=6 marks

Task 4
Find/calculate the median, mode, range, variance and standard deviation for the following data.
Show all your calculations. 12 marks

11; 12; 13; 13; 13; 13.5; 14; 17; 17; 19; 21; 21; 22; 23; 24

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Task 5
One of the most useful things you can do with interval or ratio data is to compare different means.
Before you decide on the appropriate statistical approach to follow, you need to ask yourself three
questions. What are these three questions, and what will they help you decide? 6 marks

Task 6
Graphs are very useful in relaying usability testing results to clients. For the following scenarios,
indicate which type of graphical representation you will use. 2 x 2 = 4 marks
a) When the data is continuous (e.g. times, percentages).
b) When you want to illustrate relative proportions of the parts of a whole to each other (e.g. how
many participants completed a task under 10 seconds?).

Task 7
The table below contains completion and task time data collected from 8 participants. Discuss the
results. 6 marks

Task 8
With reference to appropriate usability studies of your choice, briefly discuss the 5 types of
performance metrics that are typically employed. 2 x 5 = 10 marks

Task 9
Tullis and Albert (2103) provide ten myths about UX metrics. Concisely summarize these myths
in a neat table (see below), then use the general internet (e.g. it does not have to be a formal
research article or conference paper) to search for UX-related sites that offer more myths. Add
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at least 8 other myths to your table, and provide the full URL to your internet source. Make use
of more than one internet source. 9 marks
Myth Description Source

1. Metrics take too much time to ……… Tullis and Albert (2013)….
collect

…….. ……… http://wherever.com/page1.html

Task 10
The specific type of data you collect will dictate what statistics you can (and can’t) perform. Create
a table that contains the following four column headings: Nominal data, Ordinal data, Interval
data, Ratio data. Populate the table by entering the words here under in an appropriate column:
Bar graph, Natural zero, Correlations, Completion time, Frequencies, Independent samples t-
test, Counts/frequencies/percentages, Rank orders, Same statistics as interval data,
Confidence intervals, Binary task success, Standard deviations, Graphs, Unordered, Chi-
square test, Means, Paired samples t-test, Categorical, Ordered groups, Continuous data.
10 marks

--- END OF ASSIGNMENT 1 ---

3 CONCLUSION
Do not hesitate to use the forum if you are experiencing problems with the content of this tutorial
letter or any aspect of the module. We wish you a fascinating and satisfying journey through the
learning material and trust that you will complete the module successfully.
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