Національний університет «Острозька академія»

Навчально-науковий інститут лінгвістики

Кафедра англійської мови та літератури
Завдання для модульного контролю
з дисципліни «Основи ділового етикету» 2 курс
I семестр

Module
Fundamentals of Business Etiquette

1. How should you respond when introduced to someone?

A. Hi! Nice to meet you!
B. You mispronounced my name, it's Smythe, not Smith.
C. A pleasure meeting you, Mr. Monroe.
D. Hey Timmy, nice to meet ya!
2. How should you react if someone forgets to introduce you when you are in a group of people you
have not met?
A. Take offense, how dare they forget to introduce you!
B. Stand quietly and never say anything.
C. Push your way into the conversation.
D. Wait for a convenient time to introduce yourself.
3. When meeting someone for the first time, you should convey all of these feelings except.....
A. Respect
B. Acceptance
C. Indifference
D. Warmth
4. What are the ABC's of Etiquette?
A. Advise, Be Respectful, Create
B. Acceptable, Believable, Courteous
C. Advertise, Beneficial, Charitable
D. Accurate, Boastful, Couragous
5. If you are working as a receptionist. It is important that you:
A. Always have a pen and notepad nearby.
B. Be familiar with your organization.
C. Smile.
D. All of the above.
6. When introducting people to each other, which of the following is the correct method?
A. A woman is introduced to a man.
B. An older person is introduced to a younger person.
C. A more important person is introduced to a less important person.
D. A younger person is introduced to an older person.
7. Sexual harassment in the workplace can have a devastating effect on a company. Listed below
are steps to prevent sexual harassment with the exception of one. Choose the one that would not
help prevent sexual harassment.
A. Develop a clear policy for preventing sexual harassment.
B. Make sure everyone is aware of and understands the policies.
C. Treat sexual harassment as a health and safety issue.
D. Try to ignore it when it happens.
8. Sometimes a meal is planned as part of a business meeting. Check all of the words that would
apply to business meal planning
A. When?
B. Who?
C. Where?
 D. With what?
9. Basic table etiquette is very important when having dinner for business purposes. Please check
the statement that is correct in regard to how a table setting is properly set.
A. The napkin is to the right of the spoon.
B. The knife blade always points toward the plate.
C. The teaspoon is to the right of the soup spoon.
D. The water glass is positioned above the fork.
10. When dining out for business purposes, it is important to.....
A. Leave your cell phone on in case a family member needs to call you.
B. Fix your makeup at the table.
C. Use proper posture.
D. Start eating as soon as your food arrives, even if the rest of the table has not been served.
11. When eating spaghetti at a restaurant......
A. Cut your spaghetti so you don't have to spin it onto your fork.
B. Suck the noodles into your mouth to make it easier to eat.
C. Twirl the pasta around your fork and put the fork in your mouth.
D. Don't order spaghetti!
12. When ordering at a restaurant, the waiter will know you are ready to order when.....
A. You close your menu.
B. You look his way.
C. You put your napkin in your lap.
D. You tap your utensils on the table.
13. When eating out, it is proper to use your napkin in every way except.....
A. Use your napkin frequently in a blotting or patting manner to clean your lips.
B. Use your napkin as a handkerchief.
C. Wipe your fingers as necessary.
D. Use your napkin to clean up if a spill occurs.
14. Cell phones have become a huge part of our lives. However, there are times when their use can
be annoying, and inappropriate in a business setting. All of the following are good rules when it
comes to cell phone use, except one.
A. Do not speak loudly when using your cell in public places.
B. If you must drive and use your cell, use hand-free equipment.
C. It's fine to take pictures of whoever you wish.
D. Be sure ring tones are not offense, or are songs that contains lyrics that may be offensive.
15. If you are answering the phone in a business setting, which of these statements is an example of
poor phone etiquette.
A. He is not in the office at the moment. Would you like to leave a message?
B. I don't know where he is.
C. I expect her shortly. Would you like to leave a message on her voice mail?
D. She is unavailable at the moment. Would you like to leave a message?
16. You, a business consultant, are walking along with your client, the President of ABC Company,
and two of his employees, when you meet a business acquaintance of yours. Obviously it falls to
you to introduce the four of them to each other. Whose name should you say first?
A. The person standing on your immediate right.
B. The person you’ve known the longest.
C. The President of ABC Company.
D. Your business acquaintance.
17. I have become a client of yours and we have a meeting scheduled so you can show me what
your company can do for me. When you’re speaking to me, you should refer to me as:
A. Ms Rotz
B. Kathie Rotz
C. Kathie
D. Sweet cakes
18. You have invited a client to a business lunch and upon arrival, a maitre d’ is waiting to escort
you to your table. You should:
A. Let your guest follow behind the maitre d’ first.
B. Walk ahead of your guest behind the maitre d’.
C. Ask your guest if he or she would like to go first.
D. Pretend it’s a race, and run to the table.
19. You have invited a business colleague to lunch. Who pays for the meal?
A. You because you invited your colleague to lunch.
B. Your business colleague because she accepted the invitation.
C. Whichever one of you the waiter places the bill in front of pays.
D. You both pay half.
20. You’re having a meal with a client in a restaurant. The waiter places a basket of bread on the
table. You should:
A. Take a piece of bread and then offer the basket to the client.
B. Take a piece of bread and place it on the client’s plate.
C. Pass the basket of bread to the client first.
D. Ignore the basket of bread; eating bread is fattening.
21. You encounter someone you’ve met before, but you can’t remember his or her name. You
should:
A. Turn around and leave and hope he or she didn’t see you.
B. Walk up to him or her and say, “Hi, what’s-your-name!”
C. Walk up to him or her, use a generic greeting such as “Good morning” and just ignore the
whole name issue.
D. Walk up to him or her, use a generic greeting and admit that you don’t remember the
name.
22. You have a meeting with a client but are expecting a call. You should:
A. Make sure your cell phone is charged up and turned on.
B. Set your cell phone ring volume to high to ensure you hear any calls.
C. Turn your cell phone off.
D. Tell your client you’re expecting a call.
23. At a business function that has a buffet, you choose to eat a mushroom appetizer served on a
toothpick. What should you do with the toothpick when you’re done?
A. Put it back on the serving platter.
B. Put it in your napkin.
C. Surreptitiously toss it on the floor.
D. Use it to get the food out from between your teeth.
24. When you receive someone else’s business card you should:
A. Immediately stuff it into your pocket.
B. Immediately pass them your business card.
C. Look at the card but say nothing about it.
D. Look at the card and acknowledge it.
25. When you are conversing with someone, you should stand:
A. Ten feet away from them.
B. Six feet away from them.
C. Three feet away from them.
D. One and a half feet away from them.
26. Emails and telephone calls should be responded to:
A. The same day that they are received
B. As soon as possible
C. Within 24 hours
27. Good ethics is based on:
A. A set of values
B. Legal rules of ethics
C. How you were raised
28Taking a call on your cell phone during a business meeting is acceptable:
A. All the time
B. Only if you excuse yourself before answering the call
C. Only if you advise members of the meeting before the meeting begins
29. Texting on your cell phone during a business meeting is acceptable:
A. Only if you are discreet
B. Only if you are waiting for an important text message
C. Never
30. True ethics means:
A. Holding yourself to a high standard of what is right
B. Following the rules of ethics so you don't get into trouble
C. Doing what your superiors feel is true ethics
31. If you are a salaried employee of your company, it is acceptable to come in a few minutes late
or leave a few minutes early
A. True
B. False
32. In business, the corporate culture is always hierarchical
A. True
B. Falso
33. Within the same industry, rules vary slightly from office to office
A. True
B. False
34. Jokes are always a good way to clear tension in the office
A. True
B. False
35. It is a good idea to take responsibility for your mistakes at work only if you believe that
someone will notice
A. True
B. False
36. Business professional dress for men includes:
A. Suits (two or three piece)
B. Oxford-style shirts with button-down collar
C. Dress shirts or oxford button-down collar
37. Professional dress for ladies includes:
A. Washable linen pants/twin sweater set
B. Fur coats (depending on the location)
C. Tights and/or stockings
38. In business dress for men/women, tattoos and piercings are acceptable as long as:
A. They are modest in appearance
B. They are in a place that is covered by clothing
C. Your boss approves of it
39. Determining which clothes are appropriate for your job means:
A. Dressing to fit your company
B. Dressing to meet the expectations of those you do business with
C. Dressing so that you are in style with fashion trends
40. Avoid being dressed inappropriately by:
A. Keeping a change of clothing in your office
B. Dressing in a way that is appropriate in any situation
C. Dressing in the same manner as your co-workers
41. A smart business person always carries the following items with them:
A. Lint roller
B. A hat
C. Sunglasses
42. It is always against company policy to accept gifts from clients
A. True
B. False
43. It is acceptable for an employee to give an individual gift to his/her boss
A. True
B. False
44. When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of
food and drink.
A. True
B. False
45. Bad table manners can break a potential business deal
A. True
B. False
46. Your business cards should be presented only if you are asked
A. True
B. False
47. If you stop briefly to talk or have a drink, where should you place your utensils?
A. To the right of your plate
B. To the left of your plate
C. Fork and knife crossed at the top of your plate
D. Above plate, placed horizontally
48. Unlike social etiquette, office and business etiquette are primarily based on:
A. Hierarchy and power
B. Personal relations between co-workers
C Common sense and courtesy
D. Option a and c
49. How will the letters "b" and "d" (in that order) help you at dinner
A. Bread on the left, drink on the right
B. The will remind you of good manners "be docile"
C. They will always remind you to compliment your host "best dinner"
D. Bread on the left, dessert on the right
50. Which of the following is not good email etiquette?
A. Keeping your email brief and to the point
B. Putting the purpose of the email in the subject field
C. Sending funny YouTube videos and personal emails to co-workers
D. Using a signature that includes your contact information following your message

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