GENERAL MANNERS

1. Listening without interrupting the speaker are examples of.......

a) Business Etiquette

b) Ethics

c) Netiquette

d) Etiquette

2. How should you respond when introduced to someone?

a) Hi! Nice to meet you.

b) You mispronounced my name, its Amina, not Amna.

c) A pleasure meeting you, Mr. Ali.

d) Hey Timmy, nice to meet you!

3. In business, keep telephone calls very short because the other person may not

be:

a) Interested in talking to you.

b) Paying attention to you.

c) Noting down what you say.

d) Free to talk to you.

 4. When meeting someone for the first time, you should convey all of these feelings

except.....

a) Respect

b) Acceptance

c) Warmth

d) Indifference

5. Basic table etiquette is very important when having dinner for business

purposes. Please check the statement that is correct in regard to how a table

setting is properly set.

a) The napkin is to the right of the spoon.

b) The knife blade always point toward the plate.

c) The teaspoon is to the right of the soup spoon.

d) The water glass is positioned above the fork.

6. Good manners have been developed

a) To give people more rules to learn

b) Because people are mean

c) For no good reason

d) To make living together easier.

 7. Cell phones have become a huge part of our lives. However, there are times

when their use can be annoying, and inappropriate in a business setting. All of

the following are good rules when it comes to cell phone use, except one.

a) Do not speak loudly when using your cell phone in public.

b) If you must drive and use your cell, use hand-free equipment.

c) It’s fine to take pictures of whoever you wish.

d) Be sure ring tones are not offense, or are songs that contains lyrics that may be

offensive.

8. If you are answering the phone in a business setting, which of these statements

is an example of poor phone etiquette

a) He is not in the office at the moment. Would you like to leave a message?

b) I don't know where he is.

c) I expect her shortly. Would you like to leave a message on her voice mail?

d) She is unavailable at the moment. Would you like to leave a message?

9. Good manners are:

a) Only words.

b) Only actions

c) Both words and actions

d) None of the above.

10. When people live together, their needs and wants are

a) The same

b) Different

c) Unusual

d) Strange

11. If I bump into someone, I should

a) Say nothing

b) Do nothing

c) Say I am sorry

d) Glare at him

12. Anger is a complex emotion that occasionally surfaces in the workplace. When it

does, the best way to deal with anger is to:

a) Train yourself to deal with anger and don’t express it during working hours.

b) Speak your mind regularly so it doesn’t build up.

c) Find outlets for your anger such as a walk during lunch, journaling, counting

to ten. If you can’t resolve your anger, get help.

d) Keep quiet.

13. For leading a successful business meeting, your number one priority is

a) Making sure you have good attendance and participation.

b) Keeping great notes and sending them to everyone after the meeting.

c) Creating tasks and accomplishing the agenda in the allotted time

d) Looking at the business ethics of everyone.

14. Humor in the workplace is:

a) A great way to occasionally break the stress during a business day

b) A way to show your character by demonstrating the areas you find humorous.

c) The humor helps you in ice breaking activities at workplace.

d) All of the above.

15. If you are considered a junior officer in your company and approach a senior officer,

do you offer to shake hands?

a) Yes, it is an excellent opportunity to make create trust and rapport.

b) No. You wait for the senior officer to initiate the handshake.

c) You should only initiate the handshake if the other person is a man. Woman must be

allowed to initiate handshakes according to their preferences.

d) No. you just greet the person.

16. If you are running late for an appointment because your boss has called a last

minute meeting, its best to:

a) Call immediately and reschedule the meeting for a later time or another day.

b) Try and go to both meetings even if you leave one early and arrive late for the other

one.

c) Call and let the person’s administrative assistant know you will be an hour late for

your scheduled meeting.

d) You refuse to join the meeting.

17. If you are seated and someone approaches and offers to shake your hand, you

should:

a) Stand up and shake the person’s hand.

b) Raise yourself slightly from your chair and shake the person’s hand.

c) Dismiss the handshake as an unnecessary formality and motion for the person to sit

down and join you.

d) Stand Up.
18. If you know that an individual operates on an auditory channel and you want to let

them know about an upcoming meeting, what would you say to them?

a) If you look closely, I think you will see the meeting is in the Oak Room.

b) I hear the meetings in the Oak Room. I have heard it has great acoustics.

c) I am so glad it’s in the Oak Room. I love the woodwork there.

d) You have a meeting

19. If you walk into the office of a person you do not know. Do you offer to shake their

hand?

a) Yes. It’s important to be a gracious guest when entering someone’s office

b) No. You enter their office slowly (with a pleasant expression on your face) and

wait for them to offer to shake your hand; only then do you extend your hand

for a handshake.

c) You introduce yourself first, and then you initiate a handshake with them.

d) You just sit down after entering the room.

20. If you want to make a good impression on a senior executive when you meet them

for the first time, it’s best to:

a) Greet them and tell them about the project you are working on so they i will know

what you are doing for the company.

b) Appear genuinely sincere and ask them questions about the company and how they

became an executive for the company.

c) C Appear pleasant and make brief short sentences that focus on them and

wait for them to reply.

d) You bring a gift for the senior manager.

21. It is acceptable to leave on your personal cellular phone during office hours and

answer it when it rings.

a) True Statement

b) False Statement

22. Making small talk is vital for conducting business today because

a) Gives people an insight into your character

b) It helps you to become social.

c) Creates rapport with people and lets them know you are human

d) All of the above

23. You pass a co-worker in the Hallway and he asks How Are You? You respond by:
a) Telling him that your back has been hurting you and you have a cold.

b) Saying fine, thanks.

c) Explaining that you are tired and stressed out in your job.

d) You just smile and pass.

24. Once you are in someone’s personal office, you can create a level of rapport by:

a) Asking them questions about their specific job function for their company

b) Tell them about your specific job function within your company.

c) Make comments about the building, facility or some aspect of their office.

d) Actively listen to them and mark the points.

25. Regarding criticism in the workplace, remember to:

a) Give criticism privately so it won’t embarrass anyone

b) Criticize only a person’s work related skills and avoid offering personal criticism.

c) Offer a patient critique and never criticize anyone.

d) Point out the mistakes in front of everyone.