QUIZ

SEMESTER -5 (PROFESSIONAL ETIQUETTES AND GROUP DISCUSSION)

NAME: ENROLLMENT NO.:

1) You are making a presentation and your superior shoes up really late to the meeting
and it is about to conclude. What would be your appropriate step?

a. Thank her for stopping by; interrupt the speaker very politely and brief your
superior quickly.
b. Slightly nodding head at her when she enters the meeting but let the meeting
continue without bringing him up to speed
c. Once the session is over, tell him that it was wrong to appear late for the meeting.
d. Openly criticize your superior for being late upon her arrival.

2) You are running 15 minutes late to a meeting with a client. What should you do?

a. Stop whatever you are working on and leave for the meeting immediately.
b. The client is your friend; he can wait as long as it takes.
c. Your client won’t mind waiting; 15 minutes is nothing.
d. Call the client and inform him that you’ll be there in a few minutes.

3) Professional etiquette are mainly based on:

i. Hierarchy and Power

ii. Personal Relations between co-workers.
iii. Common sense and courtesy
iv. Persuasion

a. Only i
b. Only iii
c. Both i and iii
d. i, ii and iii

4) In a business telephonic conversation, when you are to make a request which form of
sentence should be used?

a. The imperative form

b. The passive form
c. The interrogative form
d. Direct categorical statements
5) If you want to make a good impression on a senior executive when you meet them
for the first time, it’s best to:

a. Greet them and tell them about the project you’re working on so they’ll know
what you are doing for the company.
b. Appear genuinely sincere and ask them questions about the company and how
they became an executive for the company.
c. Appear pleasant and make brief short sentences that focus on them and wait for
them to reply.
d. Shake hands firmly and talk about the personal lives and discuss gossip.

6) Cubicles don't have doors, so how should you handle it when you want to enter a co-
worker's space and you aren't sure if they are busy or not?

a. Knock on the outside of the cubicle, but only if they don't look busy
b. Holler over the cubicle and ask if they have time for you now
c. Stand outside their cubicle space and wait until they have time
d. Go in and sit down; one of the benefits of cubicles is their lack of formality

7) Employers desire professionals who do which of the following?

Please choose only one answer:

a. Treat others respectfully only when they deserve it

b. Speak their mind and talk over others
c. Listen actively, honour commitments, and seek help when needed
d. Discuss personal issues with co-workers to build relationships

8) You have a meeting with a colleague from a different department scheduled for
10:00am. You’ve spoken to the receptionist and you have been waiting outside the
colleague’s office for a while and it is now 10:05. You want to make sure the person
knows you’re there. You:

a. Peek your head in the doorway and say “Excuse me”

b. Stand near the door where your colleague will see you
c. Continue to sit and wait
d. Enter the office confidently, introduce yourself and remind them you have a 10:00am
meeting.

9) You've been asked to a business lunch with your boss and other coworkers. When it
comes time to order, you:

a. Ask for a stiff drink. It will help calm you down.

b. See what others order to eat, and follow suit with something similar.
 c. Surf and Turf, baby! It's on the company dime.
d. Not order anything at all because it might not look good to eat fancy on business
credit.
10) It is a Casual Friday, but you have a meeting with a client. How should you dress that
day?

a. Casually
b. In your pajamas
c. In business formals
d. A little nicer than usual, but nothing too formal