MOSS TEST

Booklet

INSTRUCTIONS: For each of the following problems, four answers are suggested. Mark on the answer
sheet with a cross (X) the space that corresponds to the solution that you consider to be the most correct. Do
not mark more than one.

1) You have been assigned a position in a large company. The best way to establish friendly and cordial relations with
your new colleagues will be:
a) Avoiding taking note of the mistakes they make.
b) Speaking well of them to the boss.
c) Showing interest in their work.
d) Asking them to let you do the jobs you can do better.

2) You have an employee who is very efficient but constantly complains about the work, his complaints have a bad
effect on other employees, the best thing would be:
a) Ask other employees to disregard.
b) Find out the cause of this attitude and try to modify it.
c) Change of department where he/she will be in charge of another manager.
d) Allow you to plan as much as possible about your work.

3) A 60-year-old employee who has been loyal to the company for 25 years complains about overwork. The best would
be:
a) Tell him to return to his job or he will be terminated.
b) Firing him, replacing him with someone younger.
c) Give him a raise that will prevent him from continuing to complain.
d) Reduce your workload.

4) One of the partners, without authority over you, orders you to do something quite different from what you planned.
What would you do?
a) To comply with the order and not to make a bigger fuss.
b) Ignore the directions and do it as I had planned.
c) Tell you that this is not your business and that you will do things your way.
d) Tell him to do it himself.

5) You visit a close friend who has been ill for some time. The best would be:
a) Tell him about your recent fun.
b) Tell you new things about each other's friends.
c) Discuss your illness.
d) Emphasize how sorry you are to see him or her sick.

6) You work in an industry and your boss wants you to take a course that is related to your career but compatible with
your work schedule. The best would be:
a) Continue your career as normal and inform your manager if you ask.
b) Explain the situation or get their opinion as to the relative importance of the two situations.
c) Leaving school in relation to work interests.
d) Attend alternately and make no comments.

7) A traveling agent with 15 years of seniority decides, under pressure from his family, to put down roots. You are
moved to the general offices. It is to be expected that:
a) Enjoy breaks from office work.
b) Feel uneasy about the office routine.
c) Look for another job.
d) Be very inefficient in office work.

8) You have two guests for dinner, one radical, the other conservative. A heated discussion arises regarding the policy.
The best would be:
a) Taking sides.

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 b) Try to change the subject.
c) Intervene by giving one's own points of view and show where both err on the side of extremes.
d) Ask to change the subject to avoid further discussion.

9) A young man invites a lady to the theater, but when she arrives she realizes that she has forgotten her wallet. It would
be better:
a) Trying to obtain tickets by leaving the watch in pledge.
b) Find a friend to borrow from.
c) Decide in agreement with it what is appropriate.
d) Give a plausible excuse to go home for money.

10) You have had experience as a salesperson and just got a job from a retailer. The best way to relate to employees in
the department would be.
a) Allow you to make most of the sales for a few days while you observe their methods.
b) Try to institute the methods that were previously useful to you.
c) Adapt better to conditions and accept advice from peers.
d) Ask the boss for all necessary advice.

11) You are a young employee going to lunch with a teacher whom you know superficially. It would be best to start
the conversation about:
a) Some current topic.
b) Some interesting aspect of your own work.
c) Current trends in the teaching field.
d) Parent-teacher associations.

12) A lady of special merit, who for a long time has been directing charitable works, leaving the housework to the
servants, moves to another town. It is to be expected that she:
a) Feel dissatisfied with your new home.
b) Become more interested in housework.
c) Intervene little by little in the life of the community, thus pursuing its interests.
d) Adopt new interests in the new community.

13) You want to ask a favor of an acquaintance with whom you have little confidence. The best way to achieve this
would be:
a) Making him believe that he will benefit the most.
b) Emphasize how important it is for you to be granted.
c) Offer something in return.
d) Say what you want in a brief form indicating the reasons.

14) A 24-year-old spends a lot of time and money on entertainment, only to find that he will not succeed at work. You
will probably change your habits. Yes:
a) Their nocturnal habits are detrimental to their health.
b) His friends emphasize the harm he does to himself.
c) His boss notices and warns him.
d) You are interested in the development of some phase of your work.

15) After having done a good number of favors for a friend, he begins to take it for granted that you will be the one to
solve all his little difficulties. The best way to readapt the situation without offending him would be:
a) Explain the damage being caused.
b) Ask a mutual friend to try to work things out.
c) Help him once again but in such a way that he feels it would have been better not to have asked for it.
d) Give you an excuse not to continue helping him.

16) A newly promoted person to a better position of authority would better achieve his or her goals and the goodwill of
employees:
a) Trying to make each employee understand what true efficiency is.
b) Promoting as soon as possible those who deserve it.
c) Confidentially asking each employee about the changes they deem necessary.
d) Follow the previous manager's systems and gradually make the necessary changes.

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17) Lives 15 km away. from the center and has offered a ride back to a friend at 4:00 p.m. He has been waiting for you since
3:00 p.m. and at 4:00 p.m. you find out that he will not be able to leave before 5:30 p.m., it would be better:
a) Ask for a cab.
b) Explain to him and let him decide.
c) Ask you to wait until 5:30 pm.
d) Propose that you take your car.

18) You are an executive and two of your employees get along poorly, both of whom are efficient. The best would be:
a) Dismiss the least efficient.
b) Provide work in common that is of interest to both.
c) Make them see the damage they are doing to themselves.
d) Give them different jobs.

19) Mr. Gonzalez has been holding his subordinate position for 10 years, performs his job quietly and confidentially and
will be missed when he leaves. From getting the job at another company, most likely:
a) Easily assume responsibility as a supervisor.
b) Make your value immediately apparent.
c) Be slow to open up the necessary opportunities.
d) Resign at the slightest criticism of your work.

20) You are going to be master of ceremonies at a dinner next Saturday morning when, due to illness in your family, you
are unable to attend, it would be best:
a) Cancel dinner.
b) Find a replacement.
c) Detail the plans he had and avoid them.
d) Send a note explaining the reason for your absence.

21) All things being equal, the employee who is best suited to a new position is the one who:
a) He has been good in previous positions.
b) He has been successful for 10 years in his position.
c) It has its own ideas and invariably abides by them.
d) He has a good recommendation from his previous boss.

22) An acquaintance tells you about a hobby he has, their conversation bores you. The best would be:
a) Polite, but boring, listening.
b) Listening with feigned interest.
c) Tell him frankly that the subject does not interest him.
d) Watching the clock impatiently.

23) You are an ordinary employee in a large office. The boss comes in when you are reading instead of working. The
best would be:
a) Fold the newspaper and return to work.
b) Pretending that you get necessary cuts to work.
c) Try to interest the boss by reading an important headline.
d) Continue reading without showing pregnancy.

24) You are a primary school teacher. On the way to school after the first snowfall, some of his students throw
snowballs. From the point of view of good school management, you should:
a) Punish him on the spot for his indiscipline.
b) Tell them that if they do it again they will be punished.
c) Pass the complaint on to their parents.
d) Take it as a joke and ignore it.

25) He chairs the Comité de Mejoras Materiales in his neighborhood; recent meetings have been poorly attended.
Attendance would be improved:
a) Visiting prominent neighbors and explaining the problems.
b) To announce an interesting program for the meeting.
c) Post notices in public places.
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 d) Send personal notices.

26) Salinas, efficient but "all-knowing", criticizes Montoya, the boss thinks Montoya's idea saves time. Probably
Salinas:
a) Ask the boss for another job.
b) Do it your way without comment.
c) Do it with Montoya, but keep criticizing him.
d) Do it with Montoya, but wrong on purpose.

27) A 64 year old man had some success as a young politician, his straightforward ways have prevented him from
excelling the last 20 years, most likely:
a) Persist in your way of being.
b) Change for success.
c) Form a new political party.
d) Abandon politics as immoral.

28) You are a young man who meets an older woman on the street whom you barely know and who seems to have been
crying. The best would be:
a) Ask her why she is sad.
b) Put your arm around her shoulder and comfort her.
c) Pretend not to notice their grief.
d) Pretend not to have seen it.

29) A coworker slackens in such a way that you touch him more than your share. The best way to preserve relationships
would be:
a) Explain the case to the boss politely.
b) Politely tell him that he must do what he is supposed to do or you will complain to the boss.
c) Do as much as I can efficiently and say nothing about the case to the boss.
d) Do your own thing and leave pending what your partner does not do.

30) You have been assigned an executive position in an organization. To gain the respect and admiration of his
subordinates, without prejudice to his plans, he would have to:
a) Give in on as many small points as possible.
b) Try to convince them of all your ideas.
c) Partially concede on all important issues.
d) Advocate for many reforms.

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The main premise of the Moss Test is to define work style in human terms, which refers to adaptability in a
position and to establish standards for organizations to function well within them.

A manager's main concern in studying human behavior is to learn the key to effectively supervise people. The
basic assumption is that productivity is directly related to the good performance and the direction of the
person's initiative to achieve the objectives to be achieved within the companies.

Similar thoughts have been expressed in many ways over time about the great importance of the human side of
business. The moss test presented here is designed as a system to assist supervisors, coordinators, chiefs,
assistant managers, managers, etc. All positions that have a correlation with direct supervision or have
personnel under their command, who are dedicated to the Administration and Development of human potential
to perform more effectively and objectively to the opportunities and problems of the human side. As such, the
moss test is also expected to have a favorable impact on the development and personal growth of those who
apply it.

We often hear in companies and/or institutions that a person has failed due to his or her inability to adequately
handle good supervision, or human relations decision making, etc. This is due to the limitations of the
candidates due to a lack of well-directed training, while performing the tasks of the position.

The moss test places candidates in the areas of:

A. SUPERVISORY SKILLS

B. DECISION MAKING IN HUMAN RELATIONS

C. ABILITY TO EVALUATE INTERPERSONAL PROBLEMS

D. ABILITY TO ESTABLISH INTERPERSONAL RELATIONSHIPS

E. COMMON SENSE AND TACT IN INTERPERSONAL RELATIONS

SUPERVISORY SKILLS.

The main concern of a manager is to study human behavior, to learn the key to effectively supervise people.

Supervision is a process of interaction between people, in which one of them leads, through his personal
influence and power, the energies, potentialities and activities of a group, to reach a goal (satisfying the needs
of the people and the organization).

Characteristics of a good supervisor:

• Maintain the importance and significance of the purpose, goals and proposal.
• Building commitment and trust
• Strengthen the mix and level of skills.
• Manage relationships with third parties, remove obstacles.
• Create opportunities for others.
• The supervisor is someone whose followers do the right thing.
• Results, not popularity is the supervisor's hallmark.
• A supervisor does not ask what do I want? If not, what needs to be done?

DECISION-MAKING CAPACITY IN HUMAN RELATIONS.

The flexibility and freedom available to managers allows them to make decisions on issues related to how to
assign the different work tasks, methods to be followed to achieve the goals of the work team, how to solve the
group's problems regarding the quality of products or services, and to establish the strategies they consider
most appropriate to solve social problems that may arise within the group.

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Characteristics of a good manager for decision making:

• Analyze the problems, so that he in turn can make the right decision, without interfering with the person.
• Relate without any difficulty in their social environment.
• Tend to socialize or handle a large number of people but superficially.
• You will have the ability to listen to people but not go beyond a more intimate relationship.
• To be an assertive and kind person with the people around her.

ABILITY TO EVALUATE INTERPERSONAL PROBLEMS.

The manager must be able to identify the problems and opportunities they face, evaluate the options for
moving forward, and then make the necessary compromises and decisions on how to proceed. Charisma,
strength of personality, or interpersonal skills have been emphasized more than the intellectual strength that
managers need to study problems in detail and find new solutions.

Likewise, interpersonal skills, understanding and common commitment cannot occur without effective
communication and conflict, which in turn depends on interpersonal skills. These include taking risks,
constructive criticism, objectivity, active listening, giving the benefit of the doubt, support, and acknowledging
the interests and achievements of others.

Characteristics of a good manager for problem assessment:

• Analytical listening skills

• Will have the ability to listen and give accurate advice.
• A person who, when a conflict arises, will know how to handle it properly.
• He is a person who through his personal experience will know how to make the right decisions when
faced with a situation that causes him a problem, be it personal or work-related.

ABILITY TO ENHANCE INTERPERSONAL RELATIONSHIPS.

People will come to see him and express their problems, because they perceive that they like people and that
he is willing to listen to them, since he will have the patience and the pleasure to solve the problems mainly of
his closest friends.

If you have suggestions, you will offer them in a direct and formal manner. People will naturally be attracted
to your understanding and sympathy of this person. Their self-confidence, modesty, perseverance and devotion
to their group of friends combine to make Counselors a very likable person who relates deeply.

Characteristics of a good manager to establish interpersonal relationships:

• Be a realistic person and determine expectations in the face of a problem.

• Provide feedback to your friendship group intimately.
• He will relate deeply with his group of friends since it will be small.
• You will have the ability to design a friendship process for each of them.
• He is an extremely emotional person with his group of friends.

*COMMON SENSE AND TACT IN INTERPERSONAL RELATIONS.

Common sense tells us that it is a mistake not to take skills into account when building a team, particularly
technical skills and functions. And no team can achieve its purpose without developing all the required skill
levels. Yet it is surprising how many people join teams primarily on the basis of personal compatibility or
formal position in the organization.

Therefore, it is important to establish the trust of subordinates to identify the problems that afflict them, if the
manager has the skills to be very analytical with his staff to listen to them and interact a little more, he will
know how to manage relationships with his workers and they will tend to increase their labor productivity.

Characteristics of a good manager to have common sense and tact with people.

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 - He is an extremely astute and skillful person to solve any type of problem and/or difficulty that may arise in
his private and social life.
- He is a mature person to face challenges and solve them quickly with logical reasoning.
- He will be tactful enough to give advice to anyone who asks for it and will quickly solve this type of
problem.
- You will have a number of friends who will seek you out to talk to her and tell her all about your life.
- Have the ability to listen and observe everyone around you

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 MOSS TEST
Answer Sheet

NAME: _________________________________________________________ DATE: _____________

CODE-POS: ________________________________________ AGE: _________________________

1) a b c d 11) a b c d 21) a b c d

2) a b c d 12) a b c d 22) a b c d

3) a b c d 13) a b c d 23) a b c d

4) a b c d 14) a b c d 24) a b c d

5) a b c d 15) a b c d 25) a b c d

6) a b c d 16) a b c d 26) a b c d

7) a b c d 17) a b c d 27) a b c d

8) a b c d 18) a b c d 28) a b c d

9) a b c d 19) a b c d 29) a b c D

10) a b c d 20) a b c d 30) a b c D

HS C.D.R.H. C.E.P.I. H.E.R.I. S.C.T.R.R Total

.J
P:B

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 MOSS TEST
Correction template

NAME: _________________________________________________________ DATE: _____________

POSITION: __________________________________________________________ AGE: ______________

1) A b c d 11) a b c d 21) a b c d

2) A b c d 12) a b c d 22) a b c d

3) A b c d 13) a b c d 23) a b c d

4) A b c d 14) a b c d 24) a b c d

5) A b c d 15) a b c d 25) a b c d

6) A b c d 16) a b c d 26) a b c d

7) A b c d 17) a b c d 27) a b c d

8) A b c d 18) a b c d 28) a b c d

9) A b c d 19) a b c d 29) a b c d

10) A b c d 20) a b c d 30) a b c d

HS C.D.R.H. C.E.P.I. H.E.R.I. S.C.T.R.R Total

.J
P:B

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KEYS AND EVALUATION OF THE MOSS TEST

KEYS

1.- C 1.- SUPERVISORY SKILLS.

2.- B 2 3 16 18 24 30
3.- D 17 34 50 67 84 100%
4.- B 1 2 3 4 5 6
5.- B
6.- B
7.- B 2.- DECISION-MAKING CAPACITY IN THE
8.- B HUMAN RELATIONS.
9.- C 4 6 20 23 29
10.- C 20 40 60 80 100%
11.- A 1 2 3 4 5
12.- C
13.- D
14.- D 3.- CAPACITY OF EVALUATION OF
15.- D INTERPERSONAL PROBLEMS.
16.- D 7 9 12 14 19 21 26 27
17.- B 13 25 38 50 63 75 88 100%
18.- D 1 2 3 4 5 6 7 8
19.- C
20.- B
21.- A 4.- ABILITY TO ESTABLISH
22.- A INTERPERSONAL RELATIONSHIPS.
23.- A 1 10 11 13 25
24.- D 20 40 60 80 100%
25.- B 1 2 3 4 5
26.- C
27.- A
28.- C 5.- COMMON SENSE AND TACT IN THE
29.- A INTERPERSONAL RELATIONSHIPS.
30.- D 5 8 15 17 22 28
17 34 50 67 84 100%
1 2 3 4 5 6

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EVALUATION OF THE MOSS TEST

NAME: __________________________________________________ DATE: _____________

POSITION: ___________________________________________________ AGE: ______________

PERCENTAGE RANGES

98 100 VERY SUPERIOR

83 97 SUPERIOR
64 82 MED. SUP.
42 63 MED. MED.
27 41 MED. INF.
07 26 BELOW
02 06 DEF.

PERCENTAGE RANGES

1.- H.S. ____________ ________

2.- C.D.R.H. ____________ ________
3.- C.E.P.I. _____________ ________
4.- H.E.R.I. _____________ ________
5.- S.C.T.R.R.I _____________ ________

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