NO VACCINATION, NO FLY FOR DOMESTIC TRAVELERS

(new DEPARTMENT OF TRANSPORTATION Department Order No. 2022-001)

Dear Valued Passengers,

Effective January 17, 2022, airlines are only allowed to accept fully vaccinated passengers for carriage
on our domestic flights to and from Manila.

This requirement was imposed by the Philippine Department of Transportation (DOTr) and is valid for
as long as the Metro Manila area (National Capital Region – NCR) remains under Alert Level 3 or
higher. The requirement applies to all domestic travel to and from NCR, including the travel of
individuals who reside outside NCR but who work inside NCR.

Travelers are considered fully vaccinated if at least two weeks have elapsed after their second dose
of a two-dose COVID vaccine, or two weeks after receiving a single-dose COVID vaccine. You are
required to present physical or digital copies of a vaccine card issued by your local government unit
(LGU), or a vaccine certification issued by the Department of Health (DOH), or any document
prescribed by the IATF (Inter-Agency Task Force for the Management of Emerging Infectious
Disease); as well as a valid government-issued identification card (ID) with your picture and address.

The DOTr order is here: https://bit.ly/NoVaxNoRideDOTR.

However, PAL can accept unvaccinated individuals, including minors, who can present:

1. A duly signed medical certification with the doctor's name and contact details that states that
their medical condition prevents full COVID-19 vaccination; or
2. Appropriate proof (e.g., barangay health pass) to support that their travel is to procure
essential goods and services (e.g., medicine, medical devices, medical and dental necessities,
public utilities, etc).

Children 11 years old and below can be accepted on PAL flights without the need for a
medical certificate, but should still present proof of essential travel, and must follow the LGU
requirements for their destination. Please be ready to present proof of the child’s age if
requested. Unvaccinated minors on leisure travel will not be accepted on PAL flights while
this policy is in effect.

We seek your kind understanding, as we are required to comply with government directives for the
safety of all travelers and our communities. We reiterate that the new directives apply only on domestic
flights to and from Manila; our other domestic flights do not fall under these restrictions.

If the new directive prevents you from traveling, and you purchased your ticket prior to January 17,
2022, and booked for travel on any date from January 17 to January 31, 2022, your ticket is safe and
remains valid, and you may avail of the following options:
 1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher
validity is one year (1) year from date of issuance.
2. Rebook or reroute your ticket to another flight with available space within 60 days from the
original flight in the same cabin class.
3. Refund ticket without penalties, excluding Ticketing Service Charge.

No show fees will be collected if your confirmed reservation was not cancelled at least four hours
before your booked flight departure time.

You may request the above through our MyPAL Request Hub facility at www.bit.ly/MPRHPAL.

For such rebooking requests and transactions, we encourage you to use our MyPAL Request Hub
rather than call our PAL customer hotline (which is presently unable to fully accommodate the very
high volume of calls and requests). If you purchased your ticket through a travel agent, please deal
directly with your agent.

Passengers are still mandated to comply with the Local Government rules and
requirements for their destination.

Thank you for your patience and cooperation as we work together with our government authorities
to promote and enforce safe air travel.

We look forward to welcoming you on board!

Sincerely,

Philippine Airlines