Thank you for your interest in becoming an Amazonian, we would like to welcome you

to the world of career opportunities within our Customer Service. At Amazon, we

value our customer above all and we are looking for the best associates to take
care of a variety of clients. By applying to this position, you are going to be
considered for one of the following organizations: Customer Service Associate.

Here is what you need to know about them:

An Amazon Customer Service Associate is a critical part of our mission to deliver

timely, accurate and professional customer service to all Amazon customers. This
vital position requires an action-oriented, flexible problem-solver who will assist
customers in expediting orders and correcting post-sales problems. Associates
communicate with customers primarily through phone and email and utilize a variety
of software tools to navigate customer accounts, research and review policies and
communicate effective solutions in a fun and fast-paced environment.

Responsibilities include, but are not limited to:

Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the
issue.
Able to systematically escalate problems or variance in the information to the
relevant owners and teams and follow through on the resolutions to ensure they are
delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when
necessary.
Excellent communication, both verbal and written as one may be required to
communicate with the Customers/Drivers, Customer Service and Technical Associates,
Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business
results.

JOB DESCRIPTION:
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard
schedules.
You will be working on holidays, weekends, and will be asked to render overtime
based on business needs.
In order to meet our customer needs, we implement periods in certain months during
prime, peak and other critical working period that will restrict late, absences,
approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and
all throughout your shift, you are expected to receive calls and assist our
customers.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy
environment. They will be creative and analytical problem solvers with a passion
for excellent customer service.
KNOWLEDGE AND SKILLS REQUIRED

Communication Skills:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills – ability to clearly understand and state the issues
customers present.
Ability to concentrate – follow customers issues without distraction to resolution.
Good composition skills – ability to compose a grammatically correct, concise, and
accurate written response.
Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
Explorer
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor
websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer
issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when
necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and
events.
Ability to work overtime as required by business with most often occurring but not
limited to in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and
immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to
meet business need
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy
environment. They will be creative and analytical problem solvers with a passion
for excellent customer service.

MINIMUM QUALIFICATIONS:
Located at Cebu, Philippines.
At least 18 years of age.
Completed at least two years in college or Senior High Graduate; or
High school graduate (old curriculum) with at least one year customer service
experience; or,
Less than two years in college with at least one year customer service experience.

PREFERRED QUALIFICATIONS:
Customer service oriented.
Strong prioritization and time management skills.
Ability to embrace constant change with flexibility and good grace.
Should be comfortable with a multi-tasking, high-energy environment.
Understand and accept schedule changes based on business needs.
Should be self-driven, committed to work, motivated, and task driven individual who
can learn fast and operate with minimal support from Manager and Lead.

WHAT SHOULD YOU PREPARE FOR YOUR APPLICATION?

Government-issued IDs
Proof of statutory numbers: SSS, Philhealth, TIN and Pag-ibig
Amazon takes your personal data protection seriously and will only process your
personal data in accordance with the law. In particular, we do not share your
personal data with any third party without your prior consent, unless compelled by
law to do so. Unless you express otherwise, the hiring Amazon company will store
your personal data in the electronic database maintained by Amazon.com. in the USA
or one of its affiliates. For full information on how Amazon stores and processes
your personal data, please click here http://www.amazon.jobs/.

By clicking "I Accept" you:

1. are acknowledging that you have read the job description for the position you
are applying for and that you understand the basic requirements needed to perform
the job;
2. consent to the processing, analyzing and assessment of your personal data by
Amazon, salesforce.com or any other third party for the purposes of your
application and for any other legitimate purposes of Amazon. For the avoidance of
doubt, the “processing” of your personal data will include but not restricted to
collecting, receiving, recording, organizing, collating, storing, updating,
altering, using, disseminating, distributing, merging, linking, blocking,
degrading, erasing or destroying of your personal data; and
3. consent to Amazon retaining your personal data after the application process, in
order to assist it with the effective monitoring of its job application processes
and to your personal data being stored in an electronic database in the USA.

If you have not completely read the job description, please read the complete job
description before clicking "I Accept".