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Organizational Communication
Approaches and Processes 7th Edition
Miller Test Bank
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TEST ITEMS (corresponding text page numberis listed for each item)
True/False Items
F 1. The organizational world is less complicated than it was 100 years ago. (p. 2)
T 2. Terrorism has been around for centuries. (p. 4)
F 3. The cost of clothing has increased due to outsourcing. (p. 5)
T 4. Coordinating the interaction between the federal government and local police to deal with
a terrorist threat is an organizational communication issue. (p. 6)
F 5. The exact consequences and extent of global warming is relatively simple to predict.
(p.7)
T 6. The United States is anticipated to be a “majority minority” nation by 2050. (p. 9)
F 7. The percentage of households consisting of married couples with their own children is
increasing. (p. 9)
F 8. The U.S. population like its traditional competitors is experiencing stagnant population
growth and is anticipated to begin declining in the next ten years. (p. 10)
T 9. Organizations should be as complicated as the problem they seek to address.(p. 12)
T 10. The rhetorical model of communication views communication as the practical art of discourse.
(p. 14)
1. Investigating communication in the workplace by finding optimal ways to set up a communication network
system for employees who telecommute represents a(n) ____ approach to communication.
a. psychological
b. elliptical
c. phenomenological
d. cybernetic (*) p. 14
2. Jasprit is the new manager of Burger Barn. During his first meeting with his employees, he emphasized his
many years of experience as a manager of fast food restaurants to assure the employees he knows what he
is doing in a time of change. His message could most easily be studied through a ______ approach to
communication.
a. rhetorical (*) (p. 14)
b. phenomenological
c. sociocultural
d. cybernetic
3. ________ organizations can be characterized as service organizations for both profit and nonprofit
organizations.
a. Fewer
b. Traditional
c. More and more (*) (p. 12)
d. Manufacturing
4. A business practice associated with globalization involves businesses moving manufacturing and
service centers to countries where labor is cheap. This practice is commonly known as
1
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posted to a publicly accessible website, in whole or in part.
5. The collapse of the U.S. sub-prime mortgage market and the reversal of the housing boom which then had a
ripple effect around the world shows how much the interconnectedness of a ____ economy matter.
a. global (*) (p. 3)
b. domestically focused
c. stagnant
d. national
6. Although terrorism has existed for many centuries, its effectiveness is enhanced today because of
a. the wider range of technological tools available today.
b. contemporary urban environments that include a high concentration of residents.
c. contemporary urban environments that include a high concentration of mass
transportation.
d. all of the above (*) (pp. 4-6)
8. Media covering stories like the Bangladesh garment factory request tend to
a. explain the complex issues resulting in such a catastrophe.
b. highlight the moral responsibility of American consumers.
c. rarely rush to clarity.
d. focus on finding the single cause of such a catastrophe. (*) (p. 5)
10. The United States is an outlier from its traditional competitors in which demographic way?
a. Its population is shrinking.
b. It is struggling to create enough jobs for a growing immigrant population. (*) (p. 10)
c. The number of citizens between ages 15 and 64 is declining.
d. Its population is stagnant.
Fill-in-the-Blank Items
2
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posted to a publicly accessible website, in whole or in part.
1. A constitutive(model of communication)is seen as a “process that produces and reproduces shared
meaning.” (pp. 12-13)
2. Organizations that have no physical (“brick and mortar”) presence, but only exist because of
communication and computer technology are known as (virtual organizations). (p. 12)
3. A researcher who uses a (critical) approach to studying communication might confront the issue
of sexual harassment in the workplace through programs designed to shift beliefs about gender
and power. (p. 14)
4. A researcher examining the way Apple has used the letter “I” in its products (I-Pod, I-Phone) as a
symbol to create identity among its workers and its customers is studying this practice from a
(semiotic) approach. (p. 14)
5. One effect of (globalization) is the slowing down of the Chinese economy due to the halting recovery and
weakness of the U.S. and European systems. (p. 3)
6. “Green” companies represent a business opportunity for companies wanting to raise their level of
environmental responsibility. (p. 8)
7. The burning of fossil fuels has caused concentrations of (greenhouse gases) to increase significantly in our
atmosphere. (p. 7)
8. When populations are divided into (generational cohorts), scholars will study differences in experience that
are associated with differences in birth year. (p. 9)
9. Things like age, race, income, and educational attainment are characteristics of the population known as
(demographics). (p. 9)
10. A(n) (increasing) number of organizational executives are making decisions about their business with
environmental considerations in mind. (p.8)
Essay Questions
1. Globalization is often viewed as a negative development. In what ways is it viewed negatively? How can
it be viewed positively? How can organizational communication scholars contribute to the debate about
globalization? (pp. 3-4)
2. How can studying the nature of communication within terrorist networks and organizations help in the “war
on terror”? What specific features of communication within these networks and organizations should be
studied? What might we learn that could help lessen the threat posed by these organizations? (pp. 4-6)
3. How are changes in U.S. demographics affecting the workplace relative to demographic changes in our
traditional competitors? How can organizational communication scholars help us manage these changes
more effectively? (p. 10)
4. Describe how the concept of “goals” are changing in how the changing world is complicating our thinking
about organizations. (pp. 11-12)
5. Describe Craig’s model of communication theory. What are the different approaches to studying
communication? How does this model increase our understanding of communication? (pp. 12-14)
3
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posted to a publicly accessible website, in whole or in part.
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This created an apprehension that the spinal nerves had been
injured, and death was momentarily expected. On the night of July
4th a favorable turn was observed, and the morning of the 5th
brought with it a vague but undefined hope that a favorable issue
might ensue. Under this comforting conviction, Drs. Agnew and
Hamilton, after consultation with the resident medical attendants,
returned to their homes; first having published to the country an
endorsement of the treatment inaugurated. During July 5th and 6th
the patient continued to improve, the pulse and respiration showing
a marked approach to the condition of healthfulness, the former
being reported on the morning of the 6th at 98, and in the evening it
only increased to 104. On the 7th Dr. Bliss became very confident of
ultimate triumph over the malady. In previous bulletins meagre hope
was given, and the chances for recovery estimated at one in a
hundred.
From July 7th to the 16th there was a slight but uninterrupted
improvement, and the country began to entertain a confident hope
that the patient would recover.
Hope and fear alternated from day to day, amid the most painful
excitement. On the 8th of August Drs. Agnew and Hamilton had to
perform their second operation to allow a free flow of pus from the
wound. This resulted in an important discovery. It was ascertained
that the track of the bullet had turned from its downward deflection
to a forward course. The operation lasted an hour, and ether was
administered, the effect of which was very unfortunate. Nausea
succeeded, and vomiting followed every effort to administer
nourishment for some time. However, he soon rallied, and the
operation was pronounced successful, and, on the following day, the
President, for the first time, wrote his name. On the 10th he signed
an important extradition paper, and on the 11th wrote a letter of
hopefulness to his aged mother. On the 12th Dr. Hamilton expressed
the opinion that the further attendance of himself and Dr. Agnew
was unnecessary. The stomach continued weak, however, and on the
15th nausea returned, and the most menacing physical prostration
followed the frequent vomiting, and the evening bulletin announced
that “the President’s condition, on the whole, is less satisfactory.”
Next a new complication forced itself upon the attention of the
physicians. This was described as “inflammation of the right parotid
gland.” On August 24th it was decided to make an incision below and
forward of the right ear, in order to prevent suppuration. Though this
operation was pronounced satisfactory, the patient gradually sank,
until August 25th, when all hope seemed to have left those in
attendance.
Two days of a dreary watch ensued; on the 27th an improvement
inspired new hope. This continued throughout the week, but failed to
build up the system. Then it was determined to remove the patient to
a more favorable atmosphere. On the 6th of September this design
was executed, he having been conveyed in a car arranged for the
purpose to Long Branch, where, in a cottage at Elberon, it was hoped
vigor would return. At first, indications justified the most sanguine
expectations. On the 9th, however, fever returned, and a cough came
to harass the wasted sufferer. It was attended with purulent
expectoration, and became so troublesome as to entitle it to be
regarded as the leading feature of the case. The surgeons attributed it
to the septic condition of the blood. The trouble increased until
Saturday, September 10th, when it was thought the end was reached.
He rallied, however, and improved rapidly, during the succeeding
few days, and on Tuesday, the 13th, was lifted from the bed and
placed in a chair at the window. The improvement was not enduring,
however, and on Saturday, September 17th, the rigor returned.
During the nights and days succeeding, until the final moment, hope
rose and fell alternately, and though the patient’s spirits fluctuated to
justify this change of feeling, the improvement failed to bring with it
the strength necessary to meet the strain.
President Garfield died at 10.35 on the night of Sept. 19th, 1881,
and our nation mourned, as it had only done once before, when
Abraham Lincoln also fell by the hand of an assassin. The assassin
Guiteau was tried and convicted, the jury rejecting his plea of
insanity.
President Arthur.
Jas. G. Blaine.
The above well presents the Blaine view of the proposition to have
a Congress of the Republics of America at Washington, and under
the patronage of this government, with a view to settle all difficulties
by arbitration, to promote trade, and it is presumed to form alliances
ready to suit a new and advanced application of the Monroe doctrine.
The following is the letter proposing a conference of North and
South American Republics sent to the U. S. Ministers in Central and
South America:
Sir: The attitude of the United States with respect to the question of general
peace on the American Continent is well known through its persistent efforts for
years past to avert the evils of warfare, or, these efforts failing, to bring positive
conflicts to an end through pacific counsels or the advocacy of impartial
arbitration. This attitude has been consistently maintained, and always with such
fairness as to leave no room for imputing to our Government any motive except the
humane and disinterested one of saving the kindred States of the American
Continent from the burdens of war. The position of the United States, as the
leading power of the new world, might well give to its Government a claim to
authoritative utterance for the purpose of quieting discord among its neighbors,
with all of whom the most friendly relations exist. Nevertheless the good offices of
this Government are not, and have not at any time, been tendered with a show of
dictation or compulsion, but only as exhibiting the solicitous good will of a
common friend.
For some years past a growing disposition has been manifested by certain States
of Central and South America to refer disputes affecting grave questions of
international relationship and boundaries to arbitration rather than to the sword.
It has been on several occasions a source of profound satisfaction to the
Government of the United States to see that this country is in a large measure
looked to by all the American powers as their friend and mediator. The just and
impartial counsel of the President in such cases, has never been withheld, and his
efforts have been rewarded by the prevention of sanguinary strife or angry
contentions between peoples whom we regard as brethren. The existence of this
growing tendency convinces the President that the time is ripe for a proposal that
shall enlist the good will and active co-operation of all the States of the Western
Hemisphere both North and South, in the interest of humanity and for the
common weal of nations.
He conceives that none of the Governments of America can be less alive than our
own to the dangers and horrors of a state of war, and especially of war between
kinsmen. He is sure that none of the chiefs of Government on the Continent can be
less sensitive than he is to the sacred duty of making every endeavor to do away
with the chances of fratricidal strife, and he looks with hopeful confidence to such
active assistance from them as will serve to show the broadness of our common
humanity, the strength of the ties which bind us all together as a great and
harmonious system of American Commonwealths.
Impressed by these views, the President extends to all the independent countries
of North and South America an earnest invitation to participate in a general
Congress, to be held in the city of Washington, on the 22d of November, 1882, for
the purpose of considering and discussing the methods of preventing war between
the nations of America. He desires that the attention of the Congress shall be
strictly confined to this one great object; and its sole aim shall be to seek a way of
permanently averting the horrors of a cruel and bloody contest between countries
oftenest of one blood and speech, or the even worse calamity of internal
commotion and civil strife; that it shall regard the burdensome and far-reaching
consequences of such a struggle, the legacies of exhausted finances, of oppressive
debt, of onerous taxation, of ruined cities, of paralyzed industries, of devastated
fields, of ruthless conscriptions, of the slaughter of men, of the grief of the widow
and orphan, of embittered resentments that long survive those who provoked them
and heavily afflict the innocent generations that come after.
You will present these views to the Minister of Foreign Affairs of Costa Rica,
enlarging, if need be, in such terms as will readily occur to you upon the great
mission which it is within the power of the proposed Congress to accomplish in the
interest of humanity, and the firm purpose of the United States of America to
maintain a position of the most absolute and impartial friendship toward all. You
will, therefore, in the name of the President of the United States, tender to his
Excellency, the President of ——, a formal invitation to send two commissioners to
the Congress, provided with such powers and instructions on behalf of their
Government as will enable them to consider the questions brought before that
body within the limit of submission contemplated by this invitation.
The United States, as well as the other powers, will in like manner be
represented by two commissioners, so that equality and impartiality will be amply
secured in the proceedings of the Congress.
In delivering this invitation through the Minister of Foreign Affairs, you will
read this despatch to him and leave with him a copy, intimating that an answer is
desired by this Government as promptly as the just consideration of so important a
proposition will permit.
I am, sir, your obedient servant,
James G. Blaine.
Minister Logan’s Reply.