it again in the Re-enter text box.

5. Click OK.

Recovering a Password
You can recover an Administrator database password using a Password Reset File. Only the Administrator
logged into the program can create the reset file and only the Administrator that created the reset file can
use the
file to reset the password. Before recovering your Administrator password, you will create a Password
Reset
File. Once you reset a password, the Password Reset File you used is no longer valid.
There are two main components to recover an Administrator’s password:
See Creating a Password Reset File on page 36.
See Resetting your Password on page 37.

Creating a Password Reset File

You can use one of the following methods to create a Password Reset file:
When creating a user with the Application Administration role and assigning a new password
When changing the password for a user with the Application Administration role
Accessing the Create Password Reset File option in the Administer Users dialog.
When creating/changing a password
1. After entering the new password, click OK.
2. A prompt appears that asks you to create a Password Reset File. Click Yes.
3. Navigate to a secure location and enter the name of the Password Reset File.
Important: Choose a location for the Password Reset File that only you know and to which others do not
have immediate access. Keep its location confidential.
4. Click OK.
From the Administer Users dialog
1. In Case Manager, click Database > Administer Users.
2. Highlight your User Name (that is, the User Name under which you are logged in).
3. Click Create Password Reset File.
4. Navigate to a secure location and enter the name of the Password Reset File.
Initializing the Database and Creating an Application Administrator Account | 37
Important: Choose a location for the Password Reset File that only you know and to which others do not
have immediate access. Keep its location confidential.
5. Click OK.
Resetting your Password
To reset your password, enter the Password Reset File you created previously.
Note: Any Password Reset Files that have already been used to reset passwords are no longer valid and
will
not work. Password Reset Files from other users or other databases also will not work. Only the
Password Reset File that you created previously with your User Name and Password will work.
To enter the Password Reset File
1. When prompted for your password, enter your User Name.
2. Click OK.
The Reset Password button appears in the Please Authenticate dialog.
3. Click Reset Password.
4. Locate the Password Reset File, highlight it, and click OK.
5. Enter a new password, verify the new password, and click OK.