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: Practical English A bad start ‘reporting lost luggage 1 eo JENNY IS BACK IN LONDON b Watch or listen again. Complete the You hear phrases. You hear You say Can | help you? | Yeah, my suitcase hasn't flight were you on? | Flight RT163 from JFK Il take your? My name's Jenny Zielinski and then I can issue you with @ | That's Z1-E-LIL-N-S-K-L reference numb your name, please? Can |have a @1.17 Jenny works in New York for the magazine And you're a to | That's right. NewYork 24seven. She has just arrived in London. he UK. Watch or listen to her talking to Andrew. How How are you | Ten days. does he help her? What problem does she have at staying for? heiend? OK. How many ® Just one ~a suitcase b Watch or listen again. Mark the sentences T (true) eon Missing? or F (false). Correct the F sentences. Can yous it for me? | Well it’s kind of greyish lue...and hard plastic 1 Jenny is in the UK for business and pleasure, Fees 2 Andrew was on holiday in New York, 3 Jenny's husband (Rob) is working in San Francisco. ‘And what ” isit? | Oh, it's medium size, like 4 Andrew gives Jenny back her laptop. this. And it has wheels. 5 He introduces himself, and says his surname is Paton “Anything else? | Yeah, there's a small lock 6 Jenny's flight to London was delayed. and a label with my name you think a man was watching Jenny and and phone number on it Qu think h And what was © ist about everything! the suitcase? | Clothes, toiletries, all my 2 © REPORTING LOST LUGGAGE nr reall. 1.18 Watch or listen to Jenny reporting her Gant have your? in | Just a minute. It’s The missing suitcase. Answer the questions. the UK? | Grange, Marsh Lane, Long 1 How long is Jenny staying in the UK? Crendon, Oxfordshire. 2 What does her suitcase look like? Anda ® number? | Yes, it's O01 202 494 012 3 What's in it? ; ‘And finally, can you | Of course. Do you have 2. How long wil probably take forJennyto gather Beipraty.can you | Ofcourse: Do you h How long y idea where it | mean, do you think it's still in New York? Ivs possible. We're very | That'd be great. 2 for the | Thank you. inconvenience. Here's your reference number. You can track the progress of your uggage © or just give us a call. But we should be able to get it back to you within 24 hours. © @1.19 Watch or listen and repeat some of the You say phrases. Copy the rhythm and intonation. Practise the convers: in b with a partner. @ iti In pairs, role-play the conversation. ‘A You are a passenger on flight BA1722 from San Francisco. You have just landed at London Heathrow Airport and your luggage hasn't arrived, so you go to Lost Luggage to report it. B works at the Lost Luggage counter. Use the Useful language box to help you to describe your luggage. B You work at the Lost Luggage counter at London Heathrow Airport. A’s luggage hasn't arrived. Take A's details and give a reference number. £ Swap roles. 'D Useful language: describing luggage Type of luggage: suitcase / case, sports bag, backpack / rucksack Colour: It’s dark / light / greyish blue, etc. Material: it’s made of hard plastic / canvas / synthetic material, ee. Size: It’s small / medium size / large. Extras: It has four wheels / a logo / a label, etc. 3 @ATHENRY’S HOUSE a @1.20 Watch or listen to the rest of Jenny's day. What other problem does she have? b- Watch or listen again. Answer the questions. 1 Is Rob having a good time in Alaska? Why (not)? 2 What is Jenny drinking? 3 Whose computer is she using? Why? 4 Who is Luke? 5 When is Jenny going to see him? Why? & What is Henry going to lend Jenny? Who is Selina Lavelle? Why do you think Grant (the man ng them) is watching Henry's house? ¢ Look at the Secial English phrases. Can you remember any of the missing words? @© Social English 1 Henry (And) it's to see you. 2 Jenny It’s to see you too, 3 Henry No, no, me take that. 4 Jenny It's weird, i? 5 Rob really you. 6 Jenny Oh no! That's : 7 Rob It’snotyour sist? 8 Rob Oh You'll look great in those, Jenny! d_ @1.21 Watch or listen and complete the phrases. Then watch or listen again and repeat. Complete conversations A-G with Social English phrases 1-8. Then practise them with a partner. A Nobedy’s answering the | Yes. door. How strange. B It’s too heavy for you | Thanks so much to carry C Did you know there was a | No, | didn’t. fire at the station last night? | Was anybody hurt? D__ I'min New York today, and | When will yo then | fly to Atlanta for a home? few days, E _ Doyou like my new bag? || It’s really beautiful F Vm exhau Poor you. missed my train, an the next one was delayed. Hil Welcome back! ° You're looking very welll CAN YOU...? report lost luggage {greet someone you haven't seen for some time sympathize with someone about a problem ay ¢ Practical English All kinds of problems renting a car 4 Q@HENRY’S CAR a @3.20 Watch or listen to Jenny and Henry. Where does Henry want to take her? Why can’t he? How is Jenny going to get there? b_ Watch or listen again and ircla)the correct answer. Jenny's suitcase still hasn‘t been found / has been found. Henry thinks Jenny will ike Luke / won't understand Luke. Henry's car has a fat tyre / has two flat tyres. He thinks the car was damaged by neighbours / vandals. Jenny doesn't know/ knows Luke's address. Jenny had previously decided to travel by public transport rent a car. 7. She offers to make dinner for Henry / take Henry out to dinner 8 Jenny waits / doesn’t wait while Luke looks at her laptop. Glossary a spare (tyre) anextra tye in a car the AA a breakdown service in the UK P British and American English rent a car = American English rent a car OR hire a car = British English 2 @ RENTING ACAR 3.21 Watch or listen to Jenny renting a car. Answer the questions. 1 How long does Jenny rent a car for? 2. Which car does the assistant recommend? 3. Where does she want to leave the car? Watch or listen again. Complete the You hear phrases in the conversation on p.35. 3.22 Watch or listen and repeat some of the You say phrases. Copy the rhythm and intonation Practise the conversation in b with a partner. faa In pairs, role-play the conversation. A You'te a visitor to the UK who wants to rent a car for a week. Talk to the assistant and choose the car you want. Use the Useful language box to help you B Youte the assistant ata car rental company. Help A choose a car and get all of A's details. Use the Useful language box to help you Swap roles. seful language: describing cars Kinds of drive: automatic or manual Car types: economy (small cars) compact (small, but larger than economy) family (medium size) luxury (large cars, 4x4s, sports cars) convertibles (open-top cars) people carriers (for more than five people) Extras: air conditioning, satnav You hear E Hello. Can |help you? Have you ' from us before? OK, could 12 your driving licence, please? Great. So what a of car are you looking for? OK, 29a compact. For how long? Automatic or Any additional Great. Well, we have several ” Ican show you, but Id recommend the Vauxhall Corsa. It's 6 per day and that includes insurance, Of course, but first I'd like to run through some of the basics. The ® tank is full when you start, so if you return it with a full tank, there's no extra But if you get any tickets or speeding fines, you have +o pay for them yourself. No problem, but that’s a one-way rental, so there's ‘an additional charge of ae ‘And one last thing have you driven in a before? That's good. OK, let's, {go out and take a look ‘at the car. We can go through the paperwork afterwards, You say Oh, hi. Id like to rent a car, please No. (Oh, nothing too the news? big. It's just for me. the F sentences. Yeah, that'll be fine Nine days An automatic please. No, just me. 3 @ WHERE Is HENRY? a @3.23 Watch or listen to Jenny's afternoon and evening. What has happened to a) her laptop, b) her suitcase? What does she hear on Watch or listen again and mark the sentences T (true) or F (false). Correct Henry isin his study when Jenny comes back. Jenny reminds Henry about the dinner. She isn’t surprised by Luke's news about her computer. Luke thinks that Henry has probably gone to the university to work. Henry is always late for everything Jenny is feeling tired because of jet lag, When she wakes up, Henry is back, 8 She phones Rob to say goodnight. That sounds Whe do you think was responsible for what happened on the promising. Can news? What do you think has happened to Henry? take a look? ae ¢ Look at the Social English phrases. Can you remember any of the missing words? @ Social English Gram 1 Henry im ___l cant take your call at the moment. 2 Henry Please lave your message after 3 Luke Hi, Jenny. What's. Spicer) mney succes acvec 5 Jenny Well, at it’s back 6 Jenny 'm_— tired. 7 Jenny Thanks, Luke. See you So Fair enough! Would 4 3.24 Watch or listen and complete the phrases. Then ibe possible tn watch or listen again and repeat. leave the car atthe sik seesel tel pst iaallan ‘Complete conversations A-F with Social English phrases - 1-7. Then practise them with a partner. OK. A Mark, do you think you could | Sure ll You sound a bit stressed. come over? I've got a problem. B Would you lke to go out to | To be honest, [li Could we just Yes, Ihave. So dinner? get a takeaway? Servinggonitiva ati 30 shal 20k tickets for the 7th? — I'll just check in my diary acing ©. Soshall book tickets forthe 7h? | lll rljust check in my cry. a D Hi. You've reached Jack | Hi Jack, i's Sarah. Can you give reat Carling’s phone. mea ring as soon as possible? E What time will you be back? In a couple of hours F Whatan awful day! Ithasn’t| Yes. But [ll we didn’t have to go stopped raining. | anywhere CAN YOU. describe a car record a voicemail greeting renta car and leave a message Te, | Practical English Time to tell the police ‘making a police report 1 oe A WORRIED PHONE CALL You hear You say You also said that your He was supposed to be father-in-law — Henry home three hours ago. Walker — hasn't returned home yet. How long has he been! ? OK. It's bit early to | That's right. report him missing but v2 a statement. So, your name's Jenny Zielinski a @5.20 Watch or listen to Jenny talking to Rob on the phone. In the end, what does Rob say she should do? ‘And you're staying at | Yes. The Grange, Marsh Lane, b Watch or listen again. Answer the questions. Long Crendon. 1 Is Jenny sure the man in the news: the man she met on the OK. Can you | He's 62,1 think. He's plane? Why (not? > Mr Walker? | average height and 2. What time were Jenny and Henry planning to have dinner? build. He has grey hair 3. What time is it now? Why is Rob worried about this? and glasses. | don't 4 How does Jenny describe the house? know what colour his 5 What doesn't she think she'll be able to do? 1 oe Ifyo re Jenny, would you stay in Henry's house alon They're brown. Here is a photo of him When did you ‘Around 2 © MAKING A POLICE REPORT q teed a @5.21 Watch or listen to Jenny and Luke at the police Where were you? | At his house in Long station. What information does the police officer ask for Crendon. about Henry? How do Jenny and Luke describe him? edie you remember| Oh, just a brown Jochen a dark green shirt, and b_ Watch or listen again. Complete the You hear phrases am pe was oar in the conversation. Jeeve. Do you remember Yes, actually. We were © @5.22 Watch or listen and repeat some of Jenny's anything * ng to go to Oxford, You say phrases. Copy the rhythm and intonation. about the last time you but Henry's two saw him? front tyces had been d_ In groups of three, practise the conversation in b. puacitied. © @Communication Reporting a missing person A p.108 Really? So you left for | Yes. =— B p.113, Role-play two conversations. ‘Oxford and he stayed to = fix the car? Do you know what his | No. a were for the rest of the day? You hear You say © Can you give me some | Not really. idea of his normal 2 *! | Well, he’s an academic. He teaches at the versity a few days @ week, but he often from home. He goes oF alot of long walks, but never this late ‘And Jenny, do you | Well, there was my *____ seeing suitcase. The airport anything unusual when | had returned my lost you got back to the | lugga: house this afternoon? | was broken, Is there anything | There were some books « 2 | on the floor Really? That's weird Henry's normally rally tidy OK. Try not to look into this. In the meantime, perhaps you should stay with Luke, and if you think of anything else, or he turns Up, give me a call 3 eo A THREATENING MESSAGE a @5.23 Watch or listen to Jenny and Luke talking the next morning. What's the good news? What's the bad news? b Watch or listen again. Circle)the correct answer. 1 Jenny feels safer/ less safe in Luke's house The username on the laptop is / isn't Jenny's. When Luke opens a file, he finds a photo / a formula, Jenny receives a text message / a video message from Henry Henry says the people who are holding him want her laptop/ suitcase Henry shows them today’s / yesterday's newspaper. He asks Jenny and Luke to go / not to go to the police again. 8 He asks them to give Rob a message / not to say anything to Rob. What do you think has happened to Henry? Why? What do you think Jenny and Luke should do? ¢ Look at the Social English phrases. Can you remember any of the missing words? @ Social English 1 Jenny Thanks for me stay. 2 Jenny What does it 3 Luke Ihave __idea. 4 Jenny W’sa from Henry! 5 Henry As you can see, I'm 6 Henry Listen d_ @5.24 Watch or listen and complete the phrases. Then watch or listen again and repeat. Complete conversations A-F with Social English phrases 1-6. Then practise them with a partner. A ‘Are you feeling OK? | Yes, don't worry, B Have sale journey! It was | Yes it was great, really lovely to see you! c OK, we're going to do a | Will you say them slowly? dictation. 'm going to repeat each sentence twice. D Your phone just made | Yes. i! my sister. She's ‘noise. | coming round this evening, E Do you know where my | Sorry, dad's gone? F | don't understand | | don't understand it this message. lll either. CAN YOU...? describe someone's appearance and routine report a problem to the police thank someone for helping you \ Practical English Is it a clue? 4 Se SETA 4 © ROB GETS INVOLVED a @7.24 Watch or listen to Jenny, Luke, and Rob talking about Henry's disappearance. What are ‘two possible clues they notice in the video? b Watch oF listen again. Mark the sentences T (true) or F (false). Correct the F sentences. 1 Rob thinks they should ask the police for help. 2. Rob and Luke agree that they shoulch't give the laptop to the criminals 3. Rob noticed something strange about how his father looked! 4 The phrase that reall surprises Rob is ‘his old dad 5. He doesn't know how to interpret the cue. 6 Rob has booked a flight to the UK. 7 Jenny is going to go back to Henry's house What do you think the 2 eo TALKING ABOUT HOUSE RULES a @7.25 Watch or listen to Luke telling Jenny about the rules in his house. Complete Rules for guests. Why does he ask her to move her car? Rules for guests 1 This is a no- house. 2 Don't cook or leave products in the fridge. 3. If youneed to use the internet, the for the wii is lukeandsimonrule. 4 Ifyou use the washing machine, please use the detergents in the cupboard. 5 Please help us save energy—don'tuse ®« a water programme. 6 6 There isn'ta Hang your *. clothes on the instead. ECOVER b Read the conversation between Luke and Jenny. Can you remember any of the missing words? Watch or listen ag and check. Luke t's a great location, and the rent is cheap, but Simon can be abit difficuk. Jenny Oh, right. Luke He's got a few rules. After all, itis his house. Jenny That's fine. Luke To start with, it's a no-smoking Jenny Great Luke And he's a strict vegetarian so cook meat or leave meat products in the fridge. Jenny Uh huh, Luke He just feels really strongly about not eating 2 Jenny That's not a3 Luke What about you? Is there you need? Jenny There is one thing - could | 3 ‘my phone to your wii? Luke « The is lukeandsimonrule, all lower case, al Jenny Got it Luke Anything & 2 Jenny Yeah. | have some clothes | need to wash. Is it? ifluse your washing machine? Luke Of you can. But Simon prefers us to use the eco-friendly detergents. There's some in the cupboard. Jenny Cool. Luke Oh, and you use a hot water programme. He's very keen ‘on saving energy. OK, and @ you. if | use your dryer too? _____, we don'thave one, but you can hang it out on the Jenny Luke b_ Watch or listen again and answer the questions. Who is more optimistic at the beginning, Jenny or Luke? Has Rob managed to get a flight to London? Why (not)? What does Rob think the words ‘old man’ might refer to? What does he think Luke and Jenny need to do? How are they going to get to the house? Why does Luke know the back way well? What do you think will happen when they go to the house? washing line. Jenny Great. Is there else ns now? Luke No, don't think © ___-oht P British and American English flashlight = American English torch = British English You should probably move your car. I guess Simon doesn't like cars either. Well no, but it's not that. We know the kidnappers have been watching us, right? They might see it and Jenny Luke recognize us You're right. I'll move it right away. Look, I'l come with you and we can Jenny Luke get a coffee. There's ance café round the corner. Jenny Thanks, Luke. © @7.26 Watch or listen and repeat the highlighted phrases. Copy the rhythm. and intonation. Look at the Social English phrases. Can you remember any of the missing words? © social English 1 Jenny t's all a mess. 2 Jenny Ihope «just don’t know. 3 Jenny Any? 4 Rob I know, but Ill trying. 5 Rob I've been thinking about Dad's message. That ‘old man’ 6 Jenny Did you that? d_ 7.28 Watch or listen and complete the phrases. Then watch or listen again and repeat. d. Practise the conversation in b witha ‘e Complete conversations A-F with Social English phrases partner. 1-6. Then practise them with a partner. @ Communication Renting a room ‘A What do you want to talk | lMfamrilyargumient'| | We need to A p109 B p.114, Role-play two. toJim about? agree what to do. eonVersAHons, 8 That was my sister on the |) How’s it going with the new Phone. | boyfriend? 3 Q@ TAKING A RISK C _ Sowhat’s his address? | 241 Willow Road, Flat 3, SW7 2TM. a @7.27 Watch or listen to Jenny and No, can you give me the Luke discussing the situation with Rob. postcode again, please? Where are they going to go tonight? D Why don’t we go for a Yes, let's do that. Why? walk? It’s |) lovely day. E {don’t think lever be | You have toll In the end you'll able to play this music, I's | succeed ust too difficult Do you think you'l pass | ll ve had loads of lessons and I've your driving test? | been practising a lot, too. CAN YOU...? ask about the rules in a house explain the rules in @ house suggest and agree on a plan of action Practical English

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