Contents

PART ONE Using Operations to Compete

Chapter 1 Competing with Operations 1
Supplement A Decision Making 18
Chapter 2 Project Management 29
PART TWO Managing Processes
Chapter 3 Process Strategy 58
Chapter 4 Process Analysis 85
Supplement B Simulation 116
Chapter 5 Quality and Performance 123
Chapter 6 Capacity Planning 148
Supplement C Waiting Lines 172
Chapter 7 Constraint Management 183
Chapter 8 Lean Systems 205
PART THREE Managing Supply Chains
Chapter 9 Supply Chain Design 213
Chapter 10 Supply Chain Integration 253
Chapter 11 Location 265
Chapter 12 Inventory Management 279
Supplement D Special Inventory Models 309
Chapter 13 Forecasting 316
Chapter 14 Operations Planning and Scheduling 352
Chapter 15 Resource Planning 391
Supplement E Linear Programming 422
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Supplement F Financial Analysis —
Supplement G Acceptance Sampling Plans 467
Supplement H Measuring Output Rates 475
Supplement I Learning Curve Analysis 486
Supplement J Operations Scheduling 493

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