TEST 5

PART 7
Directions: In this part you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is
followed by several questions. Select the best answer for each question and mark the
letter (A), (B), (C), or (D) on your answer sheet.

Questions 147 – 148 refer to the following mail.

Dear Subscriber,

The enclosed monthly statement shows the charge for your World Report
subscription that started up mine issues ago. We've sent magazines each week since
your order arrived, but have received no reply to the bills we've mailed to you. Now,
post office and auditing rules require that we stop sending copies unless and until
payment is made.

Please forgive this notice if you already have mailed your payment. If you have, it
has reached us too late to be reflected on this statement. If not, we would appreciate
hearing from you today or tomorrow.

Sincerely yours,
Madeline Harris Customer Relations Office

147. What is the purpose of this 148. How often is World Report
letter? issued?
A. To announce a discount A. Daily
B. To renew the subscription B. Weekly
C. To settle an account C. Monthly
D. To apologize for poor service D. Semiannual

1
Questions 149-150 refer to the following form

AGREEMENT

I certify that answers given herein are true and complete to the best of my
knowledge.
I authorize investigations of all statements contained in this application for
employment as may be necessary in arriving at an employment decision.
In the event of employment, I understand that false or misleading information given
in my application or interview(s) may result in discharge. I understand, also, that I
am required to abide by all rules and regulations of the company.
Signature of Applicant
Date

FOR PERSONNEL DEPARTMENT USE ONLY

Arrange Interview Yes? No?
Remarks ___________________________________________
Interviewer Date
Employed Yes ? No ? Date of Employment

Job Title Hourly Rate _______ Department

_____________________________________________
By __________________________________________
Name/title Date

149. What does the job applicant
agree to do?
A. Arrive at work on time
B. Meet with the head of the personnel
department
C. Submit to a background investigation
D. Take a lie detector test
150. What Information is the
personnel department NOT required
to supply?
A. When the interview took place
B. What the salary is
C. Who gave the interview
D. What the company regulations are

2
Questions 151-153 refer to the following letter

Mr. S. Kayasit, president

Golden Crown Resorts
31/66 Rays Road
Patong Beach
Phuket 83150
Thailand
Dear Mr. Kayasit,
Thank you Vera much for offering me the position of Properties Agent for your
office in Phuket. I appreciate your discussing the details of the position with me and
giving me time to consider your offer. I also enjoyed meeting Mr. Van Vliet, the
current Properties Agent in Phuket
You have a fine organization and there are many aspects of the position which are
very appealing to me. However, I believe it is in our mutual heat interest that I
decline your kind offer. I have decided to accept a position as the Sales Director for
a smaller company located in Kyoto. This has been a difficult decision for me, but I
believe it is the appropriate one for my career and family at this time.
I want to thank you for the consideration and courtesy shown to me. It was a pleasure
meeting you and Mr. Puapondh, the head of Operations.
Sincerely,
Ryusuke Hayashida

151. Why was this letter written? 153. Who does NOT work for Golden
A. To accept a new position Crown Resorts?
B. To turn down a job offer A. Mr. Van Vliet
C. To discuss employment opportunities B. Mr. Kayasit
D. To request further information from C. Mr. Hayashida
the personnel office D. Mr. Puapondh
152. Who offered the opportunity for
employment?
A. The Company President
B. The Head of Operations
C. The Properties Agent
D. The Sales Director

3
Questions 154-155 refer to the following NOTICE

All computer disks must be scanned Immediately

upon entry to this building. Standard Chemical
Company policy prohibits the possession of any
personal disks on site. Disks authorized for business
must be declared, accompanied by a pass, and scanned
for viruses. When entering the facility, failure to
declare disks will result in confiscation. The term
"disk" refers to any computer-data medium.

154. Where would this notice most
likely be seen?
A. In a health clinic
B. At a computer terminal
C. At the entrance of Standard Chemical
Company.
D. In the company cafeteria
155. What will happen if disk is not
declared?
A. It will be erased.
B. It will be scratched.
C. It will be duplicated.
D. It will be taken away

4
Questions 156-159 refer to the following mail

Mr. George Mackie

IFS Freight Forwarding
8471 S. Eastern Avenue
Chicago, IL 60647

Dear Mr. Mackie,

We have just received a complaint about a mishandled delivery from one of our
trusted customers. Mr. C. Benson of Butterfly Beauty Care in Dubuque, Iowa.
Apparently, a member of your staff delivered two cartons of goods to the Butterfly
Beauty Cure facility despite the fact that the items they contained had been damaged
in transit.
Enclosed, you will find a copy of the transmittal form signed by Mr. Benson, on
which he clearly indicated that he noticed Use damage while your driver was still
on the premises.
Mr. Benson reports that the driver refused to take the goods back, contrary to your
company's stated policy. Furthermore, the driver indicated that our packing was
responsible for the breakage. We can assure you that these boxes were packed with
the usual care, and left our warehouse in perfect condition. We can only conclude
that they were damaged during shipment.
We expect you to pick up the hoses immediately at absolutely no cost to Mr. Benson
or Smooth Skin. We are far from satisfied with the actions of your employee, and
in view of the fact that this is the third complaint we have received in six months,
my further incidents of this nature will force us to reconsider the renewal of our
contract with your firm.
Sincerely.
Peggy S. Rolf
Shipping Manager
Enclosure

156. What was sent to Mr. Mackie 157. According to the letter, what did
with this letter? the delivery driver say?
A. A check A. Smooth Skin was responsible for the damage.
B. Two cartons B. Butterfly Beauty should file a complaint.
C. A new contract C. The shipment was damaged in transit.
D. A shipping document D. IFS should refund the customer's money.

5
158. Ms. Rolf refers to the IFS policy 159. How does Ms. Rolf want the
about firm to respond to her teller?
A. shipping charges. A. By contacting her directly
B. returns B. By renewing the contract
C. weight limits C. By retrieving the goods
D. travel expenses D. By paying for the damage

Questions 160-163 refer to the following NOTICE

Softwind's technical support staff provides free telephone assistance to registered

Softwind users. In order to receive this free assistance, you must first register your
product with Softwind. To do this, till in the enclosed registration card, including
the name of the retail outlet where you purchased this product , Softwind will then
send you a personal identification number (PIN), which must be supplied to support
staff whenever you request assistance. Registering your product will also enable us
to send you timely information on updates and future releases. Before calling
technical support, please try to find the answer to your question in the handbook that
accompanies this product. In particular, we recommend that you check the section
on frequently asked questions that begins on page 2155.

160. Who were these instructions
written for?
A. Technical support staff
B. Softwind engineers
C. Retail sales personnel
D. Softwind customers
161. What information is necessary
in order to register this product?
A. The name of the store that sold the
product
B. The user's personal identification
number
C. The dates of future releases
D. The user's forwarding address
162. How can you receive a PIN?
A. By requesting one from support
staff
B. By telephoning technical support
C. By mailing in the registration card
D. By signing up for one at a retail
outlet
163. What should you do first if you
have a problem with the product?
A. Read the manual
B. Change your PIN
C. Telephone technical support
D. Request updated instructions

6
Questions 164-166 refer to the following advertisement

Malaysian Trading Company with branch

offices and warehouses in New York and
Miami interested in contacting distributors to
represent us in Atlanta, Georgia area. Have
import licenses and quota permit for furniture
products permitted to be imported under U.S
laws.

164. What market is being 166. The advertisement mentions the

discussed? company having all of the following
A. New York EXCEPT
B. Malaysia A. storage facilities
C. Atlanta B. import permits
D. Miami C. American factories
D. regional offices
165. What type of merchandise does
the firm handle?
A. Furniture
B. Lumber
C. Building supplies
D. Contact lenses

Công ty Thương mại Malaysia có văn phòng chi nhánh và kho hàng ở New York và
Miami quan tâm đến việc liên hệ với các nhà phân phối để đại diện cho chúng tôi tại
khu vực Atlanta, Georgia. Có giấy phép nhập khẩu và giấy phép hạn ngạch cho các
sản phẩm nội thất được phép nhập khẩu theo luật pháp Hoa Kỳ.

7
Questions 167-168 refer to the following PIECE OF INFORMATION

A simple method of determining how fast savings grow

is to use the "Rule of 72." Divide the number 72 by the
interest rate to get the number of years required for
money to double. For example, in the case of a 16%
interest rate, 72 divided by 16% equals 4.5, so it takes
four and a half years for money to double. This is based
upon the 16% rate being compounded annually. If the
interest is compounded quarterly or daily, slightly
fewer years will he required.

167. What information does the
"Rule of 72" give you?
A. The current interest rates
B. The quarterly interest rate
C. The interest you earn in four and a
half years
D. The time it takes to double your
investment
168. How is the ’Rule of 72' affected
when interest is compounded daily?
A. The number of years involved
decreases
B. The calculations become more
precise
C. The return on your investment
doubles
D. The rate of interest is much higher

Một phương pháp đơn giản để xác định mức độ tăng nhanh của tiết kiệm là sử dụng
"Quy tắc 72". Chia số 72 cho lãi suất để được số năm cần thiết để số tiền tăng gấp đôi.
Ví dụ, trong trường hợp lãi suất 16%, 72 chia cho 16% bằng 4,5, vì vậy phải mất bốn
năm rưỡi để tiền tăng gấp đôi. Điều này dựa trên tỷ lệ 16% được cộng lại hàng năm.
Nếu tiền lãi được gộp hàng quý hoặc hàng ngày thì số năm anh ta yêu cầu sẽ ít hơn một
chút.

8
Questions 169-171 refer to the following NOTICE

FOOD ESTABLISHMENTS CLOSED FOR HEALTH-CODE VIOLATIONS

Name of Business
Mandy's 910 l2th St.
Valley Restaurant 815 23fd 1/16
Ave.
Market Grill 770 Golden Rd. 1/16
Peppo 104 Main St. (food 1/17
sales section only)
Lawville’s 872 N. Jackson St. 1/18
Date /
Cited for closing
Closed
1/16 Inadequate ventilation
Improper food storage
Plumbing fixtures in poor repair No
certified food supervisor
No certified food supervisor
Improper food temperature
Operating without a health department
permit
Inadequate refrigeration
No hot water
Unclean food contact surfaces

169. Why are these establishments D. Lawville’s

closed? 171. What should the Valley
A. They are in violation of the building Restaurant do?
code A. Check its sinks and pipes
B. They have been cited for unsanitary B. Offer takeout service
conditions. C. Change its menu
C. They are undergoing renovations. D. Renew its permit
D. They are open for only span of the
year.

170. Which business will remain

partially open?
A. Peppo Mart
B. Valley Restaurant
C. Mandy’s

9
Questions 172-175 refer to the following letter

Travel & Recreation

123 Gilmore Street
Orange County, CA 48857
November 15
Mr. Peter Kang
3820 Rivervalley Heights
Seattle, WA 19387

Dear Mr. Kang,

We at Travel & Recreation thank you for your subscription to our magazine. As you
have been a long time subscriber, I am excited to inform you about our new
subscription for our VIP members. – [1] – As a member, you will continue to receive
monthly editions of our magazine and access to our new online e-magazine services.
You can simply download a digital version of the print magazine to any mobile
device at no extra cost. – [2] – Furthermore, you can access background information
about our authors journalists, and guest writers, as well as detailed information about
the location and places that are covered in the magazine. In addition, you can access
the recipes to the most popular restaurants around the world and, most exciting of
all, we will hold an exclusive competition for our VIP members with a chance to
win a trip for two to Hawaii. – [3] – Our regular subscribers, as well as VIP members,
will have a chance to win a dining experience a t 5-star restaurant Bellissimo.
Again we thank you for your continued support and we hope you enjoy the many
changes we have made to our services as we strive to entertain and educate our loyal
subscribers. – [4] – Please fill out the application form that is attached to this letter.
Please check which subscription plan you wish to join. If you send in a $100 fee,
you will receive the regular subscription plan. If you send in a $200 fee, you will
become a VIP member.

We appreciate your support and hope to hear from you soon.

Sincerely,

10
Victoria Adams

172. Why was a letter sent to Mr. 174. In the middle of the first
Kang? paragraph of the letter, the term “at
A. To remind him to send in his travel no extra cost” is closest in meaning to
journals A. For a small fee
B. To explain about a new subscription B. With a donation
plan C. Quite easily
C. To inquire about his travel plans D. For free
D. To determine his qualifications for a
position 175. In which of the positions marked
[1]. [2], [3] and [4] does the flowing
173. What did Ms. Adams send with sentence belong? “Your subscription
the letter? expires next month, but we invite you
A. A travel itinerary to consider joining our VIP
B. A new contract membership.”
C. An application form A. [1]
D. A revised schedule B. [2]
C. [3]
D. [4]

11
Questions 176-180 refer to the following invoice and email

Taylor Fabrics
Invoice

Ordered by: Tammy Fleck Order taken by: Craig Dell

Order date: August 11 Estimated delivery date: August 14 –
16
Delivery address: 628 Green Circle Drive, Austin, TX 78701
E-mail: tfleck@capnet.com Mobile phone: (512) 555-9782

Quantity Item Description Price

4 yards Fabric 10 Solid white $28.00
5 yards Fabric 38 Floral pattern $50.00
6 yards Fabric 41 Checkered pattern $48.00
2 yards Fabric 48 Leopard pattern $30.00
Tax: $15.60
Shipping: $12.00
Total: $183.60

Payment method: Billed to credit card account ending in 4680

If you have questions about your order, please email us at
customerservice@taylorfabrics.com
All of our packages sent within the United States are guaranteed to arrive within 10
days of order confirmation. If they don’t arrive on time, we promise to reimburse
you for 30% of your total purchase.

12
To: customerservice@taylorfabrics.com
From: Tammy Fleck tfleck@capnet.com
Subject: Delivery Delay
Date: August 25

Dear Customer Service,

I received my order from Taylor Fabrics yesterday that I placed two weeks ago. Not
only was the package delivered later than promised, but one of my orders was
incorrectly shipped. The invoice correctly reflects my wish to receive 5 yards of the
floral pattern fabric, but only 2 yards of it were delivered. Because of this error, I
won’t be able to complete the dress I was making for my friend’s birthday, I am very
disappointed.
Once this issue has been resolved and the additional fabric has been sent, please send
a text message to my mobile phone.
Thank you,
Tammy Fleck

176. Who most like is Mr. Dell? A. Her credit card was incorrectly
A. A designer charged.
B. A salesperson B. She wants to return an item.
C. A customer C. She received the incorrect quantity of
D. A manufacturer an item.
D. One of her orders had the wrong
pattern.
177. What is implied about Ms.
Fleck? 179. Which fabric will Ms. Fleck need
A. She is a long-term customer of more of to make a dress?
Taylor Fabrics. A. Fabric 10
B. She is a professional fashion B. Fabric 38
designer. C. Fabric 41
C. She is a former employee of Taylor D. Fabric 48
Fabrics. 180. How should Taylor Fabrics
D. She will be partially paid back for her customer service contact Ms. Fleck?
purchase. A. By text message
B. By voice mail
C. By email
178. Why did Ms. Fleck send the
D. By letter
email?
13
Questions 181-185 refer to the following advertisement and email

Next Month at the Belmonth Historical Society

Documentary Film Night: “Exploring the Arctic”

May 5, Spruce Theater

Photo Exhibition: “America in the 20 th Century”

Opening 9, May 9, Linda Cameron Art Gallery

Author Talk: Glen Campbell, “The Culture of Early America”

May 14, Chris Charlton Auditorium

Musical Performance: “American Folk Masters”

May 22, Spruce Theater

Children and seniors are allowed free entry to all events. Additionally, if you pay the
registration fee and become a member of the Belmont Historical Society on our
website, you can attend any event free of charge.

For questions about booking group visits, contact David Smith at

dsmith@belmonthistoricalsociety.com. For more details regarding upcoming events
and venue locations, or to rent one of our venues, visit us at
www.belmonthistoricalsociety.com.

14
To: David Smith <dsmith@belmonthistoricalsociety.com>
From: Jared Tate <jtate@clarkuniversity.com>
Subject: April 22
Date: Group Visit

Dear Mr. Smith,

Hello, my name is Jared Tate and I am a professor in the History Department at

Clark University in downtown Maryville.

I am teaching an introductory history course for freshmen this semester, and I

thought it would be helpful to attend the event featuring Mr. Campbell. His task is
very pertinent to the subjects we are currently covering in class.

I was also wondering if it would be possible to arrange a question – and – answer

session between Mr. Campbell and my group of about 50 students. Please tell him
that we are looking forward to seeing him.

I appreciate your reading my email and I hope to hear back from you soon.

Jared Tate
History Department, Clark University

181. What is indicated about the A. Information about scheduled event

Belmont Historical Society? B. member registration
A. It does not allow children into some C. Rental details
events. D. Descriptions of previous events
B. It is run by the city of Belmont. 184. In the email, the word
C. It was founded by Linda Cameron. “introductory” in paragraph 2, line
D. It will hold its events at several places. 1, is closest in meaning to
A. basic
182. What most likely is Mr. Tate B. required
currently teaching? C. profound
A. Environmental conditions of the D. optional
Arctic
B. Early American history 185. What does Mr. Tate request?
C. American folk Music A. A signed copy of a book
D. Modern photography B. A detailed survey
183. What is NOT mentioned as C. A chance to meet a speaker
being available on the Belmont D. A group discount
Historical Society website?
15
Questions 186-190 refer to the following schedule and emails

Newton Library

April Program and Events Schedule

Date and Time Event Location Additional Notes

April A Trip to the Past; Decker Hall Join us for a viewing of
7:00 P.M Silent Film Series several films showcasing
early American film
history.
April 5 Youth Creative Your Wing Open to all students in high
3:00 P.M Writing workshop Room 304 school who want to
improve their writing
skills.
April 10 Beginner English Education Join other adults who are
11:00 A.M Conversation Club Center learning to speak English.
Rom 102 This class is free.
April 16 Never Too Late to Media Lab Learning to use a computer
5:00 P.M Learn Room 202 is not just for you people.
Join us as we explore the
sea of information, using
computers (For senior
citizens)
April 29 Story Play Youth Wing Play with toys and hear a
10:00 A.M Room 301 story (For ages 0 – 5)

We would like to thank all of you who made financial donations that allowed for
the purchase of new laptops and the construction of the Media Lab.

16
To: Richard White rwhite@newtonlibrary.edu
From: Linda Carter lcarter121@seprus.com
Subject: Beginner English Conversation Club
Date: April 1
Hi Mr. White,

My name is Linda Carter and I am the instructor for the Beginner English
Conversation Club to be held on April 10. I noticed that the library recently built the
Media Lab with funds raised by library patrons. I was hoping to change classrooms
in order to use my new educational resources by integrating computers into my
English conversation class. Could you please reschedule my class to be provided in
the same classroom as Never Too Late to Learn instead of the Education Center? I
think my students will appreciate the practical English skills they can learn on
computers. Also, could you please send an email to all of the students who have
signed up for the class? They will need to be informed about the room change

Thank you in advance for your assistance,

Linda Carter

To: Linda Carter lcarter121@seprus.com

From: Richard White rwhite@newtonlibrary.edu
Subject: Room Change
Date: April 2
Dear Ms. Carter,

I would be happy to move your Beginners English Conversation course to the

classroom with the updated media lab; for your reference, this is room 3A.
Unfortunately, I do not have the emails for all of the students who signed up for your
course. May students only provided their names. I could post a sign at the entrance
to the library advertising your course and make a note of the room change, if that
would be acceptable for you. Please let me know if you would like me to do this.

Thank you and all the best,

17
 Richard White
Library Projects Coordinator

186. What is suggested about Newton
Library?
A. It recently renovated its facilities.
B. It will hold a fundraising event soon.
C. It offers educational activities for
various ages.
D. It is closed on Mondays.
189. Why can’t Richard White send
Linda’s students an email?
A. He doesn’t have their emails.
B. It is no his job.
C. He does not have the time.
D. The library is not equipped with that
kind of technology.

187. What event is most suited for 190. What is Richard White’s
film students? solution to the problem of informing
A. Story Play Linda’s students about the room
B. Youth Creative Writing Workshop change?
C. A Trip to the Past A. He can email them.
D. Never Too Late to Learn B. He can direct them to the right room
when they enter.
188. In the first email, the word C. He will post a sign.
“held” in paragraph 1, line 2, is D. He will draw them a map with
closest in meaning to directions.
A. carried
B. attended
C. delayed
D. conducted

Questions 191-195 refer to the following email, article and sign-up sheet

To: Tony Walker twalker@icmcorp.com

From: Suzie Mason smason@icmcorp.com
Subject: Summer Calendar
Date: May 4
Attachment: Budget.doc

18
Dear Mr. Walker,

I am finalizing the calendar of summer events for our company. Because we went
over budget last year on employee appreciation events, I think it would be wise to
find more affordable recreational activities. Attached is a breakdown of projected
expenses for summer events that I have planned.

July 6: Anchorage Flower Festival

July 22: Art in the Park at Lawrence Park
August 6: Bicycle Tours of the Anchorage Countryside
August 19: Horseback Riding at Sweet Meadow Ranch

I have scheduled fewer outdoor activities this year compared to last year. This year
I would like to take advantage of a new outdoor recreational opportunity that I read
about on the Anchorage Reporter website. You can read the article by clicking on
this link:
www.anchoragereporter.com/new_trails.

Please let me know your opinion,

Suzie Mason
Human Resources Manager

Anchorage Reporter
Bike Tours of the Anchorage Countryside to Start August 6

May – The Anchorage Bike Club will be hosting an annual bike riding event this
summer, beginning on August 6 and running through August 7. The event will start
at 10:00 A.M. on both days at the Anchorage Community Center. If you are driving

19
a vehicle to the starting point, it would be better to use the parking lot behind the
community center.
Anchorage Bike Club President Jean Frost stated, “The rides will range from 5 to 20
miles and will take bikers through scenic areas in Anchorage. Overall, the bike tours
will go ahead at a leisurely pace so that bikers of all skill levels can participate.
However, local bikers with ample experience might lead a faster paced group.”
Bikers in the tours will learn about riding techniques, bicycle maintenance, and
proper nutrition half an hour before the event starts. All participants must have
biking helmets on. They are also encouraged to bring their own water to prevent
dehydration while biking.

BICYCLE TOUR SIGN-UP SHEET

If you intend to participate in the August 6 bicycle tour, please write down your
name, department, and level of experience or fitness. If we have enough people sign
up as advanced, we can coordinate two separate tours. If there are not enough for
two tours. We would like to encourage all riders to stay together so that everyone
can join in the team building exercises we have planned. Thank you for your
participation and we look forward to seeing everyone at the event!

Name Department Fitness / experience

Tom Cruz Sales Beginner
Vin Jones Inventory Beginner
Sally Jenkins Inventory Beginner
Barbara Blaster Reception Advanced
Hope Kinski Sales Beginner

191. What does Ms. Mason suggest
doing?
A. Keeping within a budget for
recreational activities
B. Appointing a new manager of human
resources
C. Increasing the number of temporary
employees
D. Scheduling more outdoor activities
compared to last year
192. What date does Ms. Mason
suggest for this year’s new activity?
20
A. July 6
B. July 22
C. August 6
D. August 19
193. In what section of the website
would the article most likely appear?
A. Economy
B. Leisure
C. Entertainment
D. Politics
194. Based upon the Bicycle Tour
Sign-up Sheet, what can we infer
about the upcoming bicycle tour?
A. It will be cancelled.
B. There will be two groups, one for
beginners, one for advanced.
C. There will be only one group.
Questions 196 – 200 refer to the following form and emails
Four Seasons Apparel Outlet
D. They will stop along the way for a
group meal and photo.
195. What will Barbara Blaster most
likely do on the bicycle tour?
A. She will become bored and quit the
tour.
B. She will complain that more people
should sign up as advanced.
C. She will join a faster-paced group of
more experienced bikers.
D. She will stay with the group to
participate in group activities.
21
All returns must be sent back to Four Seasons Apparel Outlet within 7 days of
delivery
They can be exchanged for a different item or returned for a refund. If you choose a
refund, we will credit the card used for purchase.
Individuals with official memberships can utilize our delivery tracking service and
receive frequent shopper discounts.

Return shipment(s) to:

Four Seasons Apparel Outlet, 144 Fenton Rd., Denver, CO 80725 (303-555-4387)
Check the option that best describes your problem:
_____ Product contained a defect or damage _____ Product did not match
expectations
__√___ Wrong item was delivered other ____________________
Personal information:
Name: Sally Nelson Order Number: 2245 Phone: 432-555-6729
Address: 2154 Oak St. Denver. CO 80725 E-mail: snelson@clandon.net
__√___Exchange _____Refund

I order a medium-sized Snowy Christmas Sweater from your online store on April
22, but I mistakenly received a small-sized one. I would like to exchange it for the
correct one.

To: Sally Nelson snelson@clandon.net

From: Debra Clarke debraclarke@fourseasons.com
Subject: Exchange
Date: April 30
Dear Ms. Nelson,
22
 We have received your request to exchange the sweater you purchased. We sincerely
apologize for this mistake. We shipped the correct item immediately as per your
request. Your shipment can be tracked on our website using the following tracking
number: 447H57J.

Because this was our mistake, we have returned $5 to your credit card in order to
reimburse you for the return shipping costs. Please check your balance to confirm
this.
If you experience any future problems with this order, you may call me at 303-555-
4387.
I will help you solve any problem that may arise.

Debra Clarke

To Sally Nelson snelson@clandon.net

From Debra Clarke debraclarke@fourseasons.com
Subject May 4
Date Return Error
Dear Ms. Clarke,

I was glad to receive your email regarding my return and am thankful that Four
Seasons was thoughtful enough to refund my shipping cost.

That being said, I checked my account and have received the promised refund.
Additionally, the new sweater that was sent to me was the right size, but I had
ordered the Snowy Christmas design. What I received was Winter Festival. They are
both nice sweaters, but my husband really liked Snowy Christmas better. Could you
please send the design that I originally ordered? I will send the Winter Festival
sweater back after I receive the correct order and my shipping refund.

Thank you!
Sally Nelson

196. What problem with the original B. It does not fit.

shipment does Ms. Nelson report? C. It arrived late.
A. It was damaged. D. It has not reached its destination.
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197. In the email from Debra Clarke,
the phrase “as per” in paragraph 1,
line 2, is closest in meaning to
A. regardless of
B. except for
C. rather than
D. according to

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