Script EFC ( Video Complaining Clothing Store )

Shania Indriani – 44217010165

Marsella Nuryanti – 44217010166

Intro

Shania : Assalamualaikum Wr, wb. Hi everyone!

Marsella : Hi everyone!

Shania : first, we want to introduce our self. My name is Shania Indriani and my friend

Marsella : and my name is Marsella Nuryanti and we are from

Shania : mercu nuana university and our major is public relations. so now..

Marsella : we want to make a video, about complaining video but the first thing we do is strolling around
mall. If you want to know whats complain video about. Lets follow us till the end.

Shania : bye bye!

intro

Shania : Hallo, soo where we go?

Marsella : so the first thing we want to do is lets find some stuff I guess(?)

intro

Shania : so we gonna buy some stuff in here, and im little confused because I don’t know what I want

Intro

Shania : finally, we found some stuff from gaudi

Marsella : and we just little bit thirsty so Shania want to go buy

Shania : find some food, drink, and dessert or anything. So follow us!

Intro

Marsella : follow us! There’s a lot food in here!

Shania : look at that! That’s so delicious!

Intro

Shania : Marsella thinks chatime is the best bobba ever! But I think Gulu gulu is the best bobba ever!

Marsella : Because they’re have cheese in their milk tea!

Shania : because they’re bobba is so chewy!\

Marsella : So guys finally we already find some stuff and bought some stuff

Shania : and drinks of course! And we decided to go home because in outside

Marsella : its little bit cloudy!

Marsella and Shania : So lets go Home!

Intro

Shania and Marsella : Haiiiii!

Shania : we arrived at home

Marsella : finally after a long journey, soo we want to make a haul for shopping today. We bought
clothes, drinks, and bread. So lets check this out!

Shania : First, we have Gulu Gulu

Marsella : I bought cheese classic milk tea with bobba and Shania?

Shania : and I am fresh milk brown slurpy bobba.

Marsella : she already drink it, but I didn’t.

Shania : sugar is normally, and its bobba is so chewy and this is the best bobba in town

Marsella : this is so good, and lets try about this cheese. The cheese is so creamy, and it is so good.

Shania : the next one, we have three bread

Marsella : we just wanna eat this, and its look like pizza. Next stop is clothes!

Shania : so the last one, we bought some clothes. And lets review our shirt

Marsella : okey, let me first. So this is good shirt actually. Actually its not shirt, it more like blouse or
tanktop or something. And I can use it with outer or without outer and what about you?

Shania : I have black blouse, and I want to wearing manset because Im wearing hijab. And the last one, is
sella, wait wait a minute. I missed one shirt, omg where is my shirt?
Marsella : try to remember again, if you already entered the shopping bag or not?

Shania : as I recall, had already entered the shopping bag, or not?

Marsella : how come you can, shan, you're just something

Shania : the missing clothes were the first clothes I liked when I entered the store. I am not sure why the
clothes are not in my shopping bag. You know, I bought 2 clothes earlier? one is black and the other is
brick red?

Marsella ; yes, as I recall so. try to see your shopping receipt whether it is listed or not?

Shania : let me see the receipt first

Shania : Here, look at it. I bought two clothes and got them on this receipt.

Marsella : oh yeah right shan, then what about after this? Do you want to go back to the shop?

Shania : the mall is very far away, and this is also going tonight, outside the weather looks cloudy, I'm
afraid we will instead be trapped by floods that have hit Jakarta recently

Marsella : how about we contact the clothing store?

Shania : I think that's a good idea

Marsella : Alright, just try calling the phone number in this receipt

Shania : okay then

Shan : Hello, good evening

CS : Hello, good afternoon. I am an Ica customer support Clothing Store. Is there anything I can help
ma'am?

Shan : Yes ma'am Ica, I'm Shania, I want to complain about the clothes that I just bought are not in my
shopping bag. Even though I have listed 2 pieces of clothes on the receipt, but I only received one shirt
in my shopping bag

Cs : Apologies in advance, mother, which store did you visit?

Shan : clothing store located in Lippo Mall Puri

Cs : Yes, mother, at what time and time did you make a purchase transaction?

Shan : on Friday, January 03, 2020, at 14:30 West Indonesia Time.

Cs : Okay, we will check first. Please wait for about 10-15 minutes, ma'am. Later our party will call back
mother's number.

Cs : Sorry, which numbers can we call?

Shan : 08887654321

Cs : Are there other numbers we can call?

Shan : that's enough.

Cs : good mother Shania, we received the report. Please willingness to wait.

shan: okay thanks.

Cs : if there are complaints again, please contact our call center, thank you, good afternoon.

(after the call with the clothing store call center is closed)

shan: alhamdulillah yes cell, at least it is a bit relieved there is hope

cell: yes shan, next time you check back your groceries while shopping

shan: yes cell, I will learn from mistakes

Cell : That's my best friend.

(after a few minutes later)

g: Hello, good afternoon. I'm Ica. Am I talking to Maam?

shan: Yes, with me, ma'am. How does my report proceed?

g: well, regarding the report that you have submitted we have checked it from the shopping data we
have. Here, there has been a shopping transaction with 2 items on Friday, January 3, 2020, at 14:30
West Indonesia Time in Lippo Mall using a BNI debit card in the amount of Rp 700,000. Is it really mm?

shan: yeah that's right.

g: For items that are not included in your shopping bag, we have checked and received information from
the store at Lippo Mall that there is indeed one item of clothing left behind. With item code 2818-TBS1-
052 SPI99 Red Orange size M

shan: yeah that's right, my clothes that I just bought and left behind are red-orange

g: Alright mm, we apologize for the negligence of our employees. Henceforth, regarding the items that
have been left behind, are you willing to take them back? or will we send these clothes right to your
home address?
shan: can it be sent directly to my home address?

m: you can, but if you can wait for 2 or 3 days on weekdays. How?

shan: ok, never mind.

g: Can you give me the address of Mrs. Shania's home address?

shan: Jalan Cempaka number 9, orange garden, west Jakarta.

g: good mm, the number that can be contacted is still appropriate?

shan: yes still.

g: good mm. If later the item has been received, if the mm reconfirms via email, with what email
address?

shan: shania3099@gmail.com

g: well, we have received the report data and we will process it as quickly as possible with an estimated
time of 2-3 days on workdays yes mm. Please availability to wait, and as a representative of the Clothing
store, I apologize for the problem.

shan: yes it's okay, hopefully, there won't be another event like this next time.

g: Thank you mm, I am Ica resign, good afternoon.

(after 2 days have passed)

d: excuse me, package package package

cell: shan, it looks like there's a package outside

shan: oh yeah? really?

Tue: Yeah, maybe that's the package of clothes you left behind yesterday

shan: oh yeah right you are always welcome

Tue: Alright, hurry up and open the door and get the package

shan: ok ok wait a minute

(slightly confirms the voice and rushes out of the house)

d: good morning ma'am, is this really the house address of Jalan Cempaka number 9, orange garden,
west Jakarta? shan: yes right sir

d: on behalf of Ms. Shania?

shan: yes with me myself sir

d: there are shipments of goods from the Clothing store, a number of 1 pcs ma’am

shan: oh yeah fine sir, I accept

d: may I have your autograph?

shan: good (while signing the package report)

d: well, ma'am I received (returned package report), thank you, ma'am.

shan: thank you,, sir,

d: you're welcome ma’am

Shania : sell, this is my package look at this, lets check this out! Finally, this is my favourite break red

Marsella : its cute by the way

Shania : this is my missed clothes

Marsella : after a long long complain that we have to send to gaudi. Finally we found this shirt

Shania : thank you for clothing store! You finish our complain. Bye bye!