Scribd Logo
Upload

Welcome to Scribd!

  • GCC Escalations Path

    Uploaded by

    sandeepnot4u
    4 views4 pages
    This document provides an escalation path for Dell's Global Customer Care (GCC) organization. It lists the primary, secondary, and tertiary points of contact for technical issue escalation for various Dell product lines and regions during business hours and after hours. Contact information including name, communication channels, and phone numbers are provided for escalation contacts in regions including ANZ, India, Southeast Asia, and more. The escalation paths are broken out by specific product lines - Operations Escalations and Fusion Escalations. An after hours escalation path is also defined.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides an escalation path for Dell's Global Customer Care (GCC) organization. It lists the primary, secondary, and tertiary points of contact for technical issue escalation for various Dell product lines and regions during business hours and after hours. Contact information including name, communication channels, and phone numbers are provided for escalation contacts in regions including ANZ, India, Southeast Asia, and more. The escalation paths are broken out by specific product lines - Operations Escalations and Fusion Escalations. An after hours escalation path is also defined.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views4 pages

    GCC Escalations Path

    Uploaded by

    sandeepnot4u
    This document provides an escalation path for Dell's Global Customer Care (GCC) organization. It lists the primary, secondary, and tertiary points of contact for technical issue escalation for various Dell product lines and regions during business hours and after hours. Contact information including name, communication channels, and phone numbers are provided for escalation contacts in regions including ANZ, India, Southeast Asia, and more. The escalation paths are broken out by specific product lines - Operations Escalations and Fusion Escalations. An after hours escalation path is also defined.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    GCC Escalation Path

    Operation Escalations
    Business Hour:
    Non-day light saving: 06:00 MYT – 21:00 MYT
    Day-light saving: 05:00 MYT – 21:00 MYT
    Region Country 1st Level Escalation 2nd Level Escalation 3rd Level Escalation 4th Level Escalation

    Queenie
    Australia Skype: L, Queenie
    ANZ
    New Zealand Number: 863 4210
    Email: Queenie_L@dell.com Manish
    Skype: J, Manish
    Number: 864 5637
    Jessy Email: Manish_J@Dell.com
    Skype: Khor, Lin Hui
    IN India
    Number: 863 2658
    Lee Lee
    Email: Lin_Hui_Khor@dell.com
    Skype: Ong, Lee Lee
    Moxie/ Call Number: 863 2661
    Malaysia Christina Email:
    Singapore Skype: Ong, Cheng Feen Lee_Lee_Ong@Dell.com
    SA
    Vietnam Number: 863 3088
    Brunei Email: Cheng_Feen_Ong@dell.com
    Hong Kit
    Thailand Skype: Tan, Hong Kit
    Indonesia Jayson Number: 864 6495
    Philippines Skype: Chan, Jayson Email: Hong_Kit_Tan@Dell.com
    Pakistan Number: 863 4203
    Bangladesh Email: Jayson_Chan@dell.com
    Sri Lanka

    2 of Y © Copyright 2019 Dell Inc.


    Fusion Escalations
    Business Hour:
    Non-day light saving: 06:00 MYT – 21:00 MYT
    Day-light saving: 05:00 MYT – 21:00 MYT

    Region Country 1st Level Escalation 2nd Level Escalation 3rd Level Escalation 4th Level Escalation

    Australia
    ANZ
    New Zealand

    IN India
    Ken Koo Eric Lee Lee
    Skype: Koo, EE Noch Skype: Na, Huck Sim Skype: Ong, Lee Lee
    Fusion
    Number: 863 2053 Number: 863 5047 Number: 863 2661
    Email: Ee_Noch_Koo@Dell.com Email: Huck_Sim_Na@Dell.com Email: Lee_Lee_Ong@Dell.com
    Malaysia
    Singapore
    Vietnam
    Brunei
    SA
    Thailand
    Indonesia
    Philippines
    Pakistan

    3 of Y © Copyright 2019 Dell Inc.


    After Hour Escalation Path (Only for Same Day (24x7) SLA)
    Non-day light saving: 21:00 MYT – 06:00 MYT
    Day-light saving: 21:00 MYT – 05:00 MYT

    1st Level Escalation 2nd Level Escalation 3rd Level Escalation

    GCC Standby Lim, Shan Chen Koo, Ee Noch


    +6017- 216 8643 +6018- 911 1571 +6016- 422 0785

    4 of Y © Copyright 2019 Dell Inc.

    You might also like