CUCM Interop

NEC Technical Assistance Centre
Technical Information Bulletin
IAC / SV9500 to CUCM

Integration
NEC Australia
au.nec.com
IAC / SV9500 to CUCM Integration Technical Information Bulletin
Revision history
Version
Revision date Summary of changes Author
number
1.0 28 May 2015 Initial version Brett Byleveld
Document ID: TIB-IAC / SV9500 to CUCM Integration-1.0 NEC Australia Pty. Ltd. © 2015
Overview
Title IAC / SV9500 to CUCM Integration
Product Category
Product SV9500 / IAC
System Type / Application SIP Trunks
Software Version SAV9500 V01 05.11
Distribution ✘ Internal Only ✘ External or General Release
General Information
Other supporting documentation
Table of contents
Revision history..............................................................................................................................................2
Overview........................................................................................................................................................3
1 Introduction.............................................................................................................................................6
2 Test Network Design...............................................................................................................................6
3 SV9500 Tested Features / Test Results.................................................................................................7
4 IAC Tested Features / Test Results......................................................................................................14
5 Interoperability Service Conditions.......................................................................................................21
5.1 Link Reconstitution......................................................................................................................21

5.2 Alternative Routing......................................................................................................................21
6. Conclusion...............................................................................................................................................21
Appendix A – NEC Configuration Example..................................................................................................22
A.1 MG-SIP Configuration.................................................................................................................22

A.2 PABX Programming....................................................................................................................30
Numbering Plan............................................................................................................................................. 30
IP Configuration............................................................................................................................................. 31
Assignment Procedure.................................................................................................................................. 31
Alternative Routing Programming.................................................................................................................. 42
Appendix B – Cisco Unified Communication...............................................................................................50
B.1 SIP Trunk Configuration..............................................................................................................50

B.2 MGCP Gateway Configuration for PSTN connection..................................................................53
B.3 Sip Profile and Sip Security Profile..............................................................................................58
B.4 Partition and Calling Search Spaces...........................................................................................62
B.5 Route Pattern..............................................................................................................................63
B.6 Route List and Route Group........................................................................................................68
B.7 Cisco IOS Gateway Configuration...............................................................................................72
Appendix C – Software Versions.................................................................................................................74
C-1 SV9500 Version...........................................................................................................................74

C-2 IAC Software Version..................................................................................................................74
C-3 CUCM Version.............................................................................................................................74

C-4 Cisco IOS Versions.....................................................................................................................75
1 Introduction
The purpose of this documentation is to provide a detailed report on the interoperability

of the SV9500 / IAC and Cisco Call Manager via SIP Trunking. The emphasis of this document
is the Attendant / IAC Console and SV9500 features available to CUCM via SIP Trunking.
Contained in this report is a step-by-step process for configuring both SV9500 and Cisco
devices, tested / supported features and the service conditions of integration via SIP
Trunks.
2 Test Network Design
Document ID: NEC Australia Pty. Ltd. © 2013 6

3 SV9500 Tested Features / Test Results
No. Test Connection / Details Results Remarks
Basic Call From the SV9500 – to the CUCM, using Off-hook Pass
dialling.
1
Where the SV9500 is From CUCM to the SV9500, using Pre-dialling. Pass
originator
Basic Call
2 Calls to the SV9500 and answered. Pass

Where the SV9500 is
the destination
Ensure that when the SIP Trunk or SIP Network Pass

has failed that the SV9500 can reroute the call.
Call from NEC to CISCO when SIP trunks are

3 Alternative Routing busy
Call from Cisco to NEC when SIP trunks are busy Pass

4 Call Forwarding Call Forwarding – All Calls Pass
Calls from NEC to Cisco with Cisco Call Forward

– All to another Cisco Phone
Calls from NEC to Cisco with Cisco Call Forward Pass

– All to NEC Phone
Calls from Cisco to NEC with NEC Call Forward – Pass

All to other Cisco Phone

All to another NEC Phone
Call Forwarding – Busy Line Pass

– Busy to another Cisco Phone
Calls from NEC to Cisco with Cisco Call Forward Pass

– Busy to NEC Phone

Busy to other Cisco Phone

4 Calls from Cisco to NEC with NEC Call Forward – Pass Note: - Display on the NEC Phone (Forwarded
Cont. Busy to another NEC Phone Station) does not show ‘FDB’
Call Forwarding – No Answer Pass

– Nans to another Cisco Phone
Calls from NEC to Cisco with Cisco Call Forward Pass Note: - Display on the NEC Phone (Forwarded
– Nans to NEC Phone Station) does not show ‘FDN’

Nans to other Cisco Phone

Nans to another NEC Phone
Split Call Forwarding – Busy Line Pass
Calls from Cisco to NEC with NEC Call Forward –

Busy to another Cisco Phone

Busy to another NEC Phone

Call from NEC to Cisco Pass CLI is displayed when calls are made from CUCM to
NEC and vice versa.
5 Calling Line
Identification – Call from Cisco to NEC Pass
Presentation (CLIP)
Call from NEC to Cisco Pass Calls established and ensured that opposite party
number was displayed on a Digital Multiline.
6 Calling Party Number
Display Call from Cisco to NEC Pass
Call from NEC to Cisco Pass Calling name is display from the PABX when calls are
made CUCM to NEC and vice versa.
7 Calling Name Display
Call from Cisco to NEC Pass
8 Follow Me Calls from Cisco to NEC Pass Calls made from the CUCM to NEC phones correctly
followed the Call Forward – I’m here feature.

9 Call History Is the call shown in the call history on the phone Pass All calls from CUCM to NEC and NEC to CUCM were
for calls from Cisco to NEC and NEC to Cisco? shown correctly in the Call History.
10 Enquiry / Shuttle Transfer in conversation to another handset. Pass Calls made from CUCM to SV9500, SV9500 transfers
the call to CUCM. CUCM stations connected but
SPTS shows 2 x SIP Trunks busy in the SV9500.
11 Shuttle between two parties Pass Once call is completed, trunks are cleared.
12 SV9500 to CCUM Blind Transfer to other phone Pass
13 3 Party Conference Pass
14 Enquiry / Shuttle Transfer in conversation from the 3rd Party Pass

application to another 3rd party Application
15 Shuttle between two parties Pass
16 CUCM to SV9500 Blind Transfer to other Application Phone Pass
17 3 Party Conference Pass
Calls from Cisco to NEC Not a Feature set in CUCM
18 Call Park X
Test Call Park – System

Calls from Cisco to NEC Pass
19 Call Pick-up Call Pick-up Direct
Call Pick-up Group Pass
DID Number Conversion Pass
- Calls from Cisco to attendant on NEC
20 DID Termination
- Calls from Cisco to IVR on NEC X Does not operate correctly, every time CUCM station
A is set for CFWD – All to Voicemail, the caller will
receive their own Voice Mail greeting and not the
- Calls from Cisco to UM on NEC Fail mailbox of the CUCM Station A.
21 Hold / Retrieve Hold Whilst in Conversation, place the call on hold and Pass
retrieve the caller
Night Service Call Re-routing Pass
Day / Night Mode Change – ATTCON
22
Day / Night Change – Station Pass
CUCM to SV9500 Night Connection – Fixed Pass

22 Night Connection – Flexible Pass

Cont.
Trunk Answer for Any Station (TAS) X Not a feature of SIP Trunks.
Station Hunting Station Hunting – Circular Pass Circular Hunt programmed in SV9500.
23
Station Hunting – Terminal Pass
CUCM to SV9500 Station Hunting – Secretarial Pass
24 Station Messaging Ensure that outgoing and incoming calls are Pass
Detail Recording generating SMDR Records.
(SMDR)
CUCM to SV9500
25 Station Speed Dial Ensure that outgoing calls can be made using Pass
Station Speed Dial
SV9500 to CUCM
26 Station Speed Dial Ensure that outgoing calls can be made using X Only Station Speed Dial programmed on CUCM.
Station Speed Dial
CUCM to SV9500

27 Trunk to Trunk Receive an incoming call and transfer the call Pass
Connection outside.
CUCM to SV9500
28 Uniform Call Distribution Created a UCD Group and ensured calls are Pass UCD Group programmed in SV9500
(UCD) distributed correctly
CUCM to SV9500
4 IAC Tested Features / Test Results
1 Attendant Camp-on with Calls from the CUCM to the LDN of the IAC, Pass
Tone indication transferred and camped onto a Busy Extension
within the SV9500
2 Attendant Controlled Calls from the CUCM to the IAC then the IAC sets Pass
Conference up a conference call to parties within the SV9500.

2 Calls from a station within the SV9500 to the IAC, Pass

Cont. then the IAC sets up a conference call with one
party being on the CUCM.
Call from the CUCM to the IAC console then Pass Calls not answered on the SV9500 will result with the
transferred to a station within the SV9500. The IAC being recalled.
IAC should not be able to re-enter the
conversation until after the pre-determined recall
3 Attendant Lock Out timer
Call from the SV9500 to the IAC console then X Calls not answered on the CUCM do not result with
transferred to a station within the CUCM. The IAC the IAC being recalled.
should not be able to re-enter the conversation
until after the pre-determined recall timer
Incoming call to the IAC from the CUCM then Pass

transferred to a station within the SV9500. Whilst
receiving RBT (Ring Back Tone), the IAC should
be able to depress the Release Key
4 Attendant Loop Release
Incoming call to the IAC from the SV9500 then Pass

transferred to a station within the CUCM. Whilst
receiving RBT (Ring Back Tone), the IAC should
be able to depress the Release Key

5 Attendant Override Call from the CUCM to a Station within the Pass
SV9500. Verify that the IAC console can enter the
busy connection and join / monitor the
conversation.
Call from the CUCM to the IAC then transferred to Pass

an idle station in the SV9500 system.
6 Automatic Recall
Call from a station in the SV9500 to the IAC X Calls not answered on the CUCM do not result with
Console then transferred to an idle station in the the IAC being recalled.
CUCM
7 Audible Indication Calls to the IAC Console from the CUCM Pass
Control
8 Attendant Night Transfer Calls from the CUCM to a station within the X Only calls direct to ‘9’ from CUCM will follow Night
SV9500, then transferred to the IAC set in Night Destination.
Mode
Calls from the CUCM to the IAC Console X Couldn’t get the feature to work.
transferred to a station in the SV9500 with an
account code entered.
9 Account Code –
Attendant Calls from the SV9500 to the IAC Console X Couldn’t get the feature to work.
transferred to a station in the CUCM with an
account code entered

10 Automatic Change of Calls from the CUCM to the IAC N/A This feature is provided for Incoming calls to the
Night Service Attendant Console [A-3] from a Central Office Trunk
or Ring-Down lines.
11 Answer Hold Calls from the CUCM to the IAC Pass
12 Attendant Overflow Calls to the IAC Console not answered within the N/A Note: - For Australia, refer to [A-55] Automatic
predetermined time to a station within the SV9500 Change of Night Service
13 Blind Transfer Calls from the CUCM to a station in the SV9500 Pass
blind transferred to the IAC Console
14 Call Queueing – Three calls presented to the IAC Console Pass

Attendant simultaneously
Calls from the CUCM to a station in the SV9500. Pass

Transfer the call to the IAC Console whilst is on
another call
15 Call Transfer - Attendant

Calls from the CUCM to the IAC Console. Place X Note: - Link Reconstitution is not supported
another call from the CUCM to the IAC Console.
Does Link Reconstitution operate?
16 Call Waiting Place Consecutive calls from the CUCM to the Pass
IAC

17 Call Pick-up Direct Calls from the CUCM to a station in the SV9500 N/A This feature cannot be accessed from the IAC
picked up from the IAC Console Console.
18 Calling number Display Calls from the CUCM to the IAC Console Pass
– IAC
Calls from the CUCM to the IAC Console Pass

transferred to a busy station in the SV9500.
19 Camp-on Busy
Calls from the SV9500 to the IAC Console Pass

transferred to a busy station in the CUCM.
20 Call Forwarding Calls from the CUCM to an unassigned station Pass Note: - There is No indication on the IAC that the call
Intercept / within the SV9500 system. is an intercepted. Call presented as a direct call from
Announcement the CUCM
21 Day / Night Class of Calls from the CUCM to the SV9500 ? Not tested
Service
Calls from the SV9500 to the CUCM Pass
22 Incoming Call Calls from the CUCM to the IAC Console Pass
Identification

23 Listed Directory Number Calls from the CUCM to the IAC Console Pass
24 LDN Night Connection / Calls from the CUCM to the LDN of the IAC Pass
Outside Console
25 Message Waiting IAC Console dialling access code to set message X

Setting wait on the CUCM station.
26 Night Connection Calls from the CUCM to the IAC Console Pass
Fixed / Flexible
27 Outgoing Trunk Calls from the IAC Console to CUCM on Busy X

Queueing Trunks
28 Restriction from Calls to the IAC console from station within the ? Not tested
Outgoing Calls SV9500 with restriction class prohibiting outgoing
calls to be transferred to the CUCM.
29 Station to Station Calls from the CUCM to the SV9500 Pass

Calling – IAC assisted
Calls from the SV9500 to CUCM Pass
30 Trunk Answer from any Calls from the CUCM to the SV9500 Pass
Station – Attendant

31 Time Display Calls from the CUCM to the IAC Console Pass
Calls from the SV9500 to CUCM Pass

5 Interoperability Service Conditions
5.1 Link Reconstitution
Link Reconstitution between the SV9500 system and CUCM is not supported.
Incoming SIP Trunk calls transferred back onto SIP Trunks will hold up 2 x SIP Trunks for
the duration of the call. I.E.: - An incoming call from the CUCM that is transferred back to
the CUCM will have 2 x SIP Trunk connections.
5.2 Alternative Routing
Alternate routing is activated in the following connection failures on the IP network.
• LAN cable failure on the MG-SIP (128/96/16). Alternative Routing is activated

after health check time-out detection.
• Network failure between the Telephony Server and MG-SIP (128/96/16).

Alternative routing is activated after health check time-out detection.
• MG-SIP (128/96/16) failure (such as power-off, etc.). Alternative routing is

activated after health check time-out detection.
• All SIP Trunks are busy or in make-busy state.
6. Conclusion
The results of the interoperability tests via direct SIP Trunking clearly indicate that NEC
can seize upon the opportunity of integrating SV9500 platforms and Cisco Call Manager
without carrier’s involvements.
The emphasis of testing was the IAC Console / SV9500 features available to CUCM via SIP
Trunking. These positive results show that NEC should direct its attention to the
opportunity within the WA Health Sector.
Voice traffic must be considered when looking at SIP Trunk integration as Link
Reconstitution between the SV9500 platform and CUCM is not supported and creates a
trombone effect when transferring calls.

Appendix A – NEC Configuration Example
A.1 MG-SIP Configuration
MGSIP  192.168.0.110 (Allocated IP Address)
MG(SIP) > show config
[2015-05-18 09:50:32]
[SP-4058:02.00.00.00]
0 = MAC Data
1 = DRS Data
2 = Common Config Data
3 = Port Config Data
4 = SIP Config Data
5 = Route Config Data
9 = Exit
Select a reference number: 0
Ether[1]
MAC Address : 00-25-5c-26-c8-80
Primary DRS IP Address : 192.168. 0.130 : PortNo[3456]
Secondary DRS IP Address : 0. 0. 0. 0 : PortNo[3456]
Tertiary DRS IP Address : 0. 0. 0. 0 : PortNo[3456]
Quaternary DRS IP Address : 0. 0. 0. 0 : PortNo[3456]
set signaling_port_no :
Signaling Port Number : 61012
---------------------------------------------------

set registration_port_no :
Registration Port Number : 3456
---------------------------------------------------
set pre_negotiation_port_no :
Pre-negotiation Port Number : 61014
---------------------------------------------------
set ipx_rtp_port_no :
IPX side RTP Port Number : 51000
---------------------------------------------------
set sip_rtp_port_no :
SIP side RTP Port Number : 50000
---------------------------------------------------
set h245_base_port_no :
H245 base Port Number : 40000
---------------------------------------------------
set drs_qos :
DRS QoS : 0xa0
PRECEDENCE :5
DELAY :0
THROUGHPUT :0
RELIABILITY :0
COST :0
---------------------------------------------------
set rtp_qos :
RTP QoS : 0xa0
PRECEDENCE :5
DELAY :0
THROUGHPUT :0

RELIABILITY :0
COST :0
set sip_qos :
SIP QoS : 0xa0
PRECEDENCE :5
DELAY :0
THROUGHPUT :0
RELIABILITY :0
COST :0
---------------------------------------------------
set domain :
Domain Name :0
---------------------------------------------------
set dnsaddress :
DNS IP Address : 0.0.0.0
---------------------------------------------------
set hc_alarm :
H/C Alarm type : IPX and SIP Side enable
---------------------------------------------------
set hc_timer :
H/C timer value : 240sec
-----------------------------------------
set musictype :
Music Type : Type1
---------------------------------------------------
set call_hold :
Call Hold function : disable
---------------------------------------------------

set name_display :
Name Display : enable
---------------------------------------------------
set ip_version :
IP Version : IPv4
---------------------------------------------------
set country_code :
Country Code : 0 (AUTO)
---------------------------------------------------
set softdsp :
codec convert mode : disable
PAD setting : disable
---------------------------------------------------
Using one-port only
Ether[1]
IP Address : 192.168.0.110
Subnet mask : 255.255.0.0
Interface : Speed/Duplex = Auto/Auto
set sip_server :
SIP server type : IP Address
SIP server IP Address : 192.168.0.150
SIP server Port Number : 5060
SIP server Router type : Strict
rport(RFC3581) function : enable

Domain Name :0
---------------------------------------------------
set sip_register :
SIP register type : IP Address
SIP register IP Address : 0.0.0.0
SIP register Port Number : 5060
SIP register Expires time : 3600sec
---------------------------------------------------
set keynumber :
Keynumber :0
---------------------------------------------------
set auth :
User ID :0
Password :0
---------------------------------------------------
set privacy_pattern :
Privacy pattern : DisplayName
---------------------------------------------------
set session_timer :
Session-timer : enable
Session-expires : 180sec
Refresher : UAC
Invite Refresher : disable
Forced mode : disable
---------------------------------------------------
set prack :
Supported 100rel : enable
Stop cyclical-send of 18x : disable

set cdn_pattern :
Prior Called Party Number pattern : Request-URI[userinfo]
---------------------------------------------------
set sip_port_no :
SIP Port Number : 5060
--------------------------------------------------
set 184toprivacy :
184 to Privacy pattern : disable
---------------------------------------------------
set slipresp :
SIP server slip response code : 488
---------------------------------------------------
set self_sip_domain :
Self SIP Domain mode : disable
------------------------------------------------
set dtmf_mode :
DTMF Mode : Negotiation(SIP/SDP)
DTMF Duration : 120ms
DTMF Pause : 100ms
Payload type : 101
---------------------------------------------------
set 183rbt :
RBT Addition (183w/oSDP) : enable
---------------------------------------------------
set rtp_pathon :
Path-on 183 after 180 : disable
---------------------------------------------------
set another_keynumber :

Another Keynumber 1 :0
---------------------------------------------------
set multi_regist :
Multi-registration mode : disable
---------------------------------------------------
set sip_tel_service :
SIP telephony service function : disable
---------------------------------------------------
set reg_interval :
REGISTER interval timer : 5min
---------------------------------------------------
set update :
UPDATE method support function : disable
---------------------------------------------------
set auth_header :
Auth-Header Cache function : enable
---------------------------------------------------
set cause_table :
Cause table : normal
---------------------------------------------------
set response_table :
Response table : normal
---------------------------------------------------
set cpn_pattern :
Prior Calling Party Number pattern : Userinfo

---------------------------------------------------
set cc_convert :
Country Code convert : disable
---------------------------------------------------
set check_number :
telephone-number check function : disable
---------------------------------------------------
set out_of_area_code :
Response code when out of area : 408
---------------------------------------------------
set sdp_style :
SDP style setting : normal
G729 annexb=no : disable
---------------------------------------------------
set call_id_relay :
Call-ID relay mode : disable
---------------------------------------------------
set sip_accfilter :
SIP Access Filter : disable
Burst Access Filter : disable
---------------------------------------------------
set sip_transport :
SIP transport protocol : UDP
---------------------------------------------------
set dns_option :
DNS type : A Record resolve(single IP Address)
---------------------------------------------------
set codec_change :

Codec Change function : disable
G711 Fax renegotiation : disable
---------------------------------------------------
set no_media_code :
Response code(unsupported codec) : 488
---------------------------------------------------
set ppi_to_pai :
PAID transmission function : disable
---------------------------------------------------
Ether[1]
Route type : None
Ether[2]
Route type : None
A.2 PABX Programming
Numbering Plan
NEC Numbering Range – 4XXX
CUCM Numbering Range – 7XXX
ISDN on NEC PBX – 0385440400
ISDN on CUCM – 0395627400

IP Configuration
SV9500 LAN1  192.168.0.130 255.255.0.0 192.168.0.254
SV9500 LAN2  192.168.0.131 255.255.0.0 192.168.0.254
SV9500 Internal SIP Handler  192.168.0.125
MGPRI  192.168.0.107
DT800 “Station 4003”  192.168.0.112 with F/W version 3.0.16.0
DT800 “Station 4001”  192.168.0.106 with F/W version 3.0.16.0
DT400 “Station 4500” (TDM Handset)
Assignment Procedure
Note: Be sure to assign the data in the following order.
STEP 1: ASYD - Assign System Data. SYS1,
Index64,
Bit0 = 0/1 (μ-law/A-law for TSW)
Bit7 = 1 (holding tone sending)
Index186, Bit6 = 1 (ISDN)
Index187=00
Index220, Bit6=0 (ISDN is enabled)
Index474 (Guard Timer for Originating Call)
Bit 0~3: MTC (Miscellaneous Timer Counter)
Bit 4~6: TC (Timer Class)
STEP 2: ASYDL - System Data 1,
Index 810 Bit2 = 0/1 [Internal Holding Tone (IP terminals)/External Holding Tone
(EMA and PLO)] Note 2
Index 880 Bit1 = 1 (Internal PHI-PRI/BRI is available)
Index 1144 Bit6 = 1 (Codec Change function is in service) Note 3, Note 4

Note 3: This system data is available for:
MG-SIP128: SP-4051 MGSIP PROG-G Issue 1 or later
MG-SIP96: SP-3987 MGSIP PROG-B Issue 3 or later
MG-SIP16: SP-3988 MG SIP (16) PROG-G Issue 3 or later
Note 4: This system data is required to enable Codec Change function and G.711 Fax
renegotiation in addition to a configuration command setting with “set codec_change” in
the MG-SIP side. For more information, refer to the configuration command for MG-
SIP128/96 and MG-SIP16 in Peripheral Equipment Description (IP Devices).
STEP 3: ALOCL - Assign ToS settings as follows:
Note: When a change has been made, it is necessary to initialize the Internal PHI-BRI
module with the ADPM command.
TYPE: Select “Network Address”.
IP ADDRESS: Specify the IP address (assign 0.0.0.0 when LOC-ID=0).
MASK BIT: Specify the Mask Bit (assign 32 when LOC-ID=0).
LOC-ID = 0
Select the Type of Signalling Packet Service: Specify the Quality of Service (IP
PRECEDENCE/DIFFSERV).
Note: LOC-ID=0 is essential to be assigned, however, assign other network’s LOC-ID

according to the configuration.
Note: One of the following is required to allow the changes to Setting Type of Signalling
Packet Service data for already-operating equipment (such as PH and IP station) to take
effect.
• Initialize the Internal PHI-BRI (Initialize the Internal PHI-BRI module with the
ADPM command) or system
• Re-register the IP station

Example
STEP 4: ADTM - Assign port numbers if necessary [default value = 64000].
Note: When you change the default port number with this command, you need to
initialize the Internal PHI-BRI module with the ADPM command.
STEP 5: ADPM - Initialize the MGC (Internal PHI-BRI).
PH TYPE = Internal PHI (BRI)
Menu = Initialize

Example
STEP 6: ALIDL - Specify the LENS (five digits) of Internal PHI-BRI.
PH LENS: Specify an even-numbered Group Number. The LENS can be allocated on either
a Virtual PIR or a Physical PIR.
PH TYPE = Internal PHI
REGMAX: Specify the registration capacity (1-6144).
Note: When the total number of channels using PHI-BRI exceeds 256, increase the value
of REGMAX.

Example
STEP 7: ARTD/ARTDN - Specify the route class data on Virtual Speech Channel as follows.
Note: To change the data for existing route (RT), initialize or reboot the trunk device such
as MG-SIP.
Below is example of ARTD (Rt 50).
CDN 2 ONSG = 2 (PB 60msec. Interruption or No.7 CCIS)
CDN 4 INSG = 2 (PB 60msec. Interruption or No.7 CCIS)
CDN 5 TF = 3 (Both way Trunk)
CDN 6 TCL = 4 (Tie Line)
CDN 7 L/T = 1 (Trunk)
CDN 8 RLP = 2 (First Party Release)
CDN 10 SMDR = 1 (SMDR in service)
CDN 15 LSG = 12 (Speech Line)
CDN 16 SMDR2 = 1 (Detailed Billing)
CDN 28 ANS = 1 (Answer Signal is given)
CDN 30 PAD = 7 (Padd Off 0db)

CDN 31 OGRL = 1 (224ms)
CDN 32 ICRL = 1 (224ms)
CDN 34 GUARD = 1 (512ms)
CDN 50 DPLY = 1 (Provided)
CDN 60 TC/EC = 1 (Echo Cancellor)
CDN 65 INT = 10 (Q-Sig, EST 300 172/IS 11572)
CDN 66 DC = 15 (DID Addressing)
CDN 111 ADVPRA = 1 (In Service)
CDN 112 IND = 1 (In Service)
STEP 8: ARTI - Specify the application data for trunk.
CDN47: INTD = 2 (SIP)
CDN68: VIR = 2 (MG connection)
CDN77: RA_RT = 0/1 (Virtual Register is used/Register card is used)
Assign the following parameters for FAX use:
CDN71: FXD = 1 (IP FAX data is in service)
CDN72: FXJS (Jitter Buffer Size for IP FAX [1-30] 10ms) ex. Enter “15” for 150ms.
CDN73: FXPT = 1 (Payload Type for IP FAX is G.711)
CDN74: FXPS (Payload Size for IP FAX [1-4] 10ms) ex. Enter “2” for 20ms.
as MG-SIP.
STEP 9: ATRK - Specify trunk data on Virtual Speech Channel and Virtual Signaling
Channel.
RT: Specify Route Number [1-255]

TK: Specify Trunk Number [1-255]
LENS: Specify Accommodated Location (Six digits)
STEP 10: ADPC - Register Point Code on Virtual Speech Channel and Virtual Signalling
Channel.
RT: Specify a Route Number [1-255]
PC: Specify unused Point Code, not Point Code used in CCIS No.7 [1-16383]
STEP 11: ACSC - Assign the top number of 32-channel LENS.
CSCG: Specify the CSC Group Number
GROUP: Specify the CIC Group Number
CCH: Specify the lead LENS of a unit.

STEP 12: ACIC1 - Specify the accommodated location of Virtual Control Channel on Point
Code as follows:
PC: Enter Point Code specified by ADPC
CSCG: Enter CSC group specified by ACSC

STEP 13: ACIC2 - Specify the accommodated location of Virtual Control Channel on Point
Code as follows:
PC: Enter Point Code specified by ADPC
CIC: Enter CSC numbers in sequential number
LENS: Enter accommodated locations of Speech Channel and B-Channel
STEP 14: MBTK - Cancel Make Busy of Virtual Speech Channel.
RT: Enter Route Number
TK: Enter Trunk Number
MB = 0 (Make idle)

STEP 15: AMGIL - Specify information regarding to MG-SIP128/96/16 as follows:
MG-ID: Enter MAC Address (6 bytes)
FUNCTION = Setting
KIND = SIP-MG
LINE = 0 (fixed)
CH = 0 (fixed)
LENS: Enter Basic Accommodated Location (the first number of HW)
RETRY = 0
Service Type: Specify QoS settings of Signalling that is used when Internal PHI-BRI
connects MGSIP (128/96/16).
Usable CH Num: Enter the number of channels to be used per MG-SIP (1-128).
Service of Authentication exists: Select the check box if registration is required per
number.
MG Group: Enter MG-SIP Group Number 1-15 to make an alternate route for redundancy
configuration.
MG Number: Enter MG-SIP Number 1-15 belonging to the MG-SIP Group.
Note: Whether to use Service of Authentication is determined by the carrier’s selected

services. For more information about this feature, refer to Multiple Number Service (MG-
SIP) [M-113].
Note: For MG-SIP16, 1-16 channel scan be assigned.

STEP 16: AMGVL - Register the voice control data when connecting to MG-SIP128/96/16.
If the settings are not specified by this command, the values assigned by the AIVCL
command will be set automatically.
A RT: Specify Physical Route Number (MG-SIP128/96/16).
TYPE: Select “Route Specified” or “Location ID Specified”.
B LOC-ID: Displayed when TYPE = Location ID Specified. Specify Destination Location ID
(Destination MG-SIP128/96/16). *LOC-ID=0 must be set when IPPAD card is mounted.
B RT: Displayed when TYPE = Route Specified is selected. Specify Physical Route Number
(MGSIP128/96/16) in the case of tandem connection between MGs.
Setting Type of Voice Packet Service: Specify QoS settings of Voice Speech
TYPE: Displayed when the check box of “Setting of Payload” is ON. Specify Payload type.
*G.711 and 20ms must be set for public SIP network.
SIZE: Displayed when the check box of “Setting of Payload” is ON. Specify Payload size.

When using Name Display service equivalent to CALLING NAME IDENTIFICATION

PRESENTATION (CNIP)/CONNECTED NAME IDENTIFICATION PRESENTATION (CONP) [C-
153], the following data setting is required. To send Calling Party Information, the data
setting on the ANDD command is required in addition to the following setting.
Alternative Routing Programming
STEP 1: ASYD - Assign System Data SYS1,
Index31=04
Index78, Bit3: 0/1(Station Number with Name Display on Desktop terminal is out
of service/in service.)
Index78, Bit5=1 (Name Display Service is in service.)
Index79, Bit5: 0/1 (Name Display Enhance Service is out of service/in service.)

*When Index78, Bit3=1 and Bit5=1:
0 = Called party’s number
1 = Dialed number
Index79, Bit6=0 (OAI/ACD in service.)
INDEX241, Bit1: The number of digits displayed in Name Display service. 0/1 (8-
digit/16-digit)
I NDEX390, Bit0: Caller ID display pattern on the LCD (Top line). 0/1 (Calling
Name/Calling Number has priority.)

STEP 2: ARTD - Assign route class data for the MG-SIP route.
CDN6 (TCL) = 4 (Tie Line)
CDN43 (BT) = 1 (Inter-office Busy Service is in service.)
CDN50 (DPLY) = 1 (Number Display of Desktop terminal between offices is given)
CDN98 (CI) = 0 (ISDN transmitting information is out of service.)
CDN112 (IND) = 1 (Inter-office Name Display is in service.)
as MG-SIP.
Please follow the example as shown below for LCR Programing. In the example below
when SV9500 Station 4xxx dials CUCM Station 7xxx
1st Choice is SIP Trunks
2nd Choice is ISDN

ASAPL
Set for Hooking and Busy as well

AFRSL

AOPRL - 1st Choice SIP Trunks, Trunk Route 50
Second Choice ISDN, Trunk Route 70

AADCL
AMNDL

ANPDL
Also ensure to set ARNPL and ARRC commands.

Appendix B – Cisco Unified Communication
B.1 SIP Trunk Configuration



B.2 MGCP Gateway Configuration for PSTN connection

ISDN PRI E1 Port Specific Configuration

Please take note on the PRI Protocol Type and the PCM type (this is country specific normally)

The Significant Digits field signifies that CUCM will use the last 4 digits from the right to route the incoming
call. The Calling Search Space specific the right to call extension.


B.3 Sip Profile and Sip Security Profile


Please take note that different systems accept different transport, make sure proper outgoing transport
type is selected, the option available includes TCP, UDP and TLS.

B.4 Partition and Calling Search Spaces
Partitions are a logical grouping of directory numbers and route patterns with similar reachability. The
Communication Managers will be configured with the partitions shown below.
Calling Search Spaces are an ordered list of partitions that are searched when attempting to complete a call
B.5 Route Pattern

Route patterns are used to direct calls to specific gateway devices or to block calls.





B.6 Route List and Route Group
A route list contains a prioritised list of route groups to use for outbound calls. Route patterns are used to
map calls to route lists.

Route groups contain a prioritised list of gateways and trunks used for outbound calls. The route groups to
be configured are shown



B.7 Cisco IOS Gateway Configuration
Only Relevant Configuration is posted below:
ip domain name neclab.necau.nec.com.au
ip host sipvoice.mel.aapt.com.au 202.10.4.138
ip host SV9KCM11 192.168.0.150
ip host SV9KCM11.neclab.necau.nec.com.au 192.168.0.150
isdn switch-type primary-net5
controller E1 0/0/1
pri-group timeslots 1-31 service mgcp
interface GigabitEthernet0/0
description Management
ip address 192.168.0.151 255.255.0.0
interface Serial0/0/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
voice-port 0/0/1:15
cptone AU
mgcp

mgcp call-agent 192.168.0.150 2427 service-type mgcp version 0.1
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
mgcp profile default
ccm-manager music-on-hold
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager config server 192.168.0.150
ccm-manager config

Appendix C – Software Versions
C-1 SV9500 Version
PABX Software Version  SV9500 V01 05.11
MGSIP Firmware Version  SP 4058 02.00 (SRMGC-A h/w)
MGPRI Firmware Version  SP3884 22.00
VS32 Firmware Version  SP 3891 08.00
C-2 IAC Software Version
IAC Software Version  9.5.76
C-3 CUCM Version

C-4 Cisco IOS Versions
Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.4(1)T, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Fri 22-Nov-13 22:21 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M13, RELEASE SOFTWARE (fc1)
necdslcme01 uptime is 6 weeks, 3 days, 1 hour, 14 minutes
System returned to ROM by reload at 13:53:56 AEDT Mon Mar 30 2015
System image file is "flash:c3900-universalk9-mz.SPA.154-1.T.bin"
Last reload type: Normal Reload
Last reload reason: Reload Command
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-
party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users
are responsible for compliance with U.S. and local country laws. By using this product you agree to comply
with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this
product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to export@cisco.com.

Cisco CISCO3925-CHASSIS (revision 1.0) with C3900-SPE100/K9 with 987136K/61440K bytes of memory.
Processor board ID FGL161712AR
4 Gigabit Ethernet interfaces
61 Serial interfaces
2 terminal lines
2 Channelized E1/PRI ports
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
Cisco Unity Express 8.6.1 in slot/sub-slot 0/0
DRAM configuration is 72 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
-------------------------------------------------
Device# PID SN
-------------------------------------------------
*1 C3900-SPE100/K9 FOC16154QA9
Technology Package License Information for Module:'c3900'
------------------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc uck9 Permanent uck9
data None None None
NtwkEss None None None
CollabPro None None None

Configuration register is 0x2102

For more information, visit au.nec.com, email contactus@nec.com.au or call 131 632
Australia Corporate Headquarters (Japan) North America (USA) Asia Pacific (AP) Europe (EMEA)
NEC Australia Pty Ltd NEC Corporation NEC Corporation of America NEC Asia Pacific NEC Enterprise Solutions
au.nec.com www.nec.com www.necam.com sg.nec.com www.nec-enterprise.com
About NEC Australia Pty Ltd. NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and
services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater
business value from their technology investments.
NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions
and services include: IT applications and solutions development, unified communications, complex communications solutions, network
solutions, display solutions, identity management, research and development services, systems integration and professional, technical
and managed services.
NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC
representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect,
consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC
Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd.
Copyright © 2015 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may
be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This
disclaimer also applies to all related documents previously published.

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NEC Technical Assistance Centre

Technical Information Bulletin

IAC / SV9500 to CUCM

1.0 28 May 2015 Initial version Brett Byleveld

Title IAC / SV9500 to CUCM Integration

Product SV9500 / IAC

System Type / Application SIP Trunks

Software Version SAV9500 V01 05.11

Distribution ✘ Internal Only ✘ External or General Release

Other supporting documentation

2 Test Network Design...............................................................................................................................6

3 SV9500 Tested Features / Test Results.................................................................................................7

4 IAC Tested Features / Test Results......................................................................................................14

5 Interoperability Service Conditions.......................................................................................................21

5.1 Link Reconstitution......................................................................................................................21

Appendix A – NEC Configuration Example..................................................................................................22

A.1 MG-SIP Configuration.................................................................................................................22

Appendix B – Cisco Unified Communication...............................................................................................50

B.1 SIP Trunk Configuration..............................................................................................................50

Appendix C – Software Versions.................................................................................................................74

C-1 SV9500 Version...........................................................................................................................74

C-3 CUCM Version.............................................................................................................................74

The purpose of this documentation is to provide a detailed report on the interoperability

2 Test Network Design

Document ID: NEC Australia Pty. Ltd. © 2013 6

3 SV9500 Tested Features / Test Results

No. Test Connection / Details Results Remarks

2 Calls to the SV9500 and answered. Pass

Ensure that when the SIP Trunk or SIP Network Pass

Call from NEC to CISCO when SIP trunks are

Document ID: NEC Australia Pty. Ltd. © 2013 7

No. Test Connection / Details Results Remarks

4 Call Forwarding Call Forwarding – All Calls Pass

Calls from NEC to Cisco with Cisco Call Forward

Calls from NEC to Cisco with Cisco Call Forward Pass

Calls from Cisco to NEC with NEC Call Forward – Pass

Calls from Cisco to NEC with NEC Call Forward – Pass

Call Forwarding – Busy Line Pass

Calls from NEC to Cisco with Cisco Call Forward

Calls from NEC to Cisco with Cisco Call Forward Pass

Calls from Cisco to NEC with NEC Call Forward – Pass

Document ID: NEC Australia Pty. Ltd. © 2013 8

No. Test Connection / Details Results Remarks

Call Forwarding – No Answer Pass

Calls from NEC to Cisco with Cisco Call Forward

Calls from Cisco to NEC with NEC Call Forward – Pass

Calls from Cisco to NEC with NEC Call Forward – Pass

Split Call Forwarding – Busy Line Pass

Calls from Cisco to NEC with NEC Call Forward –

Calls from Cisco to NEC with NEC Call Forward – Pass

Document ID: NEC Australia Pty. Ltd. © 2013 9

No. Test Connection / Details Results Remarks

Document ID: NEC Australia Pty. Ltd. © 2013 10

No. Test Connection / Details Results Remarks

12 SV9500 to CCUM Blind Transfer to other phone Pass

13 3 Party Conference Pass

14 Enquiry / Shuttle Transfer in conversation from the 3rd Party Pass

15 Shuttle between two parties Pass

16 CUCM to SV9500 Blind Transfer to other Application Phone Pass

17 3 Party Conference Pass

Calls from Cisco to NEC Not a Feature set in CUCM

Document ID: NEC Australia Pty. Ltd. © 2013 11

No. Test Connection / Details Results Remarks