CURRICULAM VITAE

GOPALAKRISHNAN S
S/O N.SUDALAIMUTHU
215, NATARAJPURAM,
BHAVANI
ERODE -638301.
Phone No: 9865888334
Email: gkv153@gmail.com
Objective
Intend to build a career in hi-tech environment with committed and dedicated people,
which will help me to be a key player in challenging and creative environment.

Professional Summary

 6+ Years of experience in retail banking operations and customer handling.

 KYC, AML check and documentation for retail liabilities and asset customers.
 Handling walk-in customers in their query and providing solutions at their satisfaction.
 Handling Demat operations (Delivery instructions processing, Dematerialization request
handling etc.)
 Handling and resolving Customer Queries directly and via other modes like E-mail and
telephone.
 Able to work with spreadsheet and PowerPoint and also well acquainted with MS Office.

Employment Details
.

KVB BANK LTD, (Relationship Manager Aug 2023 – Present )

 Building and maintaining positive relationships with customers, identifying opportunities
for business growth, and resolving customer complaints.
 Increase Customer Base – Strategic planning in terms of identifying the corporate
essential / Retail Market to make the branch banking business more profitable in terms of
revenue generated through the competitive value based proposition offered by the bank.
 Cross Sell Target – Achieving targets by motivating the Team to perform.
 Nurturing NRI client relationships through continuous client engagements and risk
profiling
DCB BANK LTD, (Deputy Manager Jan 2022 – June 2023 )

 The Main responsibility is to complete the KYC Verification formalities of Savings

Account and Current Account.
 Possess vast knowledge on different types of lending advance products (Against FD,
Gold, and Business Loans), customer relationship modules like creation of SRs, root
cause analysis of CRs and adhering TAT.
 Increase Customer Base – Strategic planning in terms of identifying the corporate
essential / Retail Market to make the branch banking business more profitable in terms of
revenue generated through the competitive value based proposition offered by the bank.
 Business Achievement – 100% achievement of all the 3rd party products like Life
Insurance, General Insurance, Mutual Funds.
 Cross Sell Target – Achieving targets by motivating the Team to perform

Axis Bank Ltd, (Deputy Manager-BRO, June 2017 to Oct 2021)

 Handling all aspects of Branch Operations; handling Savings Bank, Current Accounts,
Cash Credit accounts, Term Deposits, Cash Management, Remittances, Bills collections
& Clearings.
 Facilitating customer oriented operations & ensuring customer satisfaction by achieving
delivery & service quality norms.
 Attending to clients (individuals/corporate clients) concerns & complaints and
undertaking steps for effectively resolving them.
 Maintaining excellent relations with clients to generate revenues for additional business.

Certifications

 IRDA (LI and GI)

 AMFI
 PGDCA
 Typewritting Senior Grade passed in English
 Typewritting Junior Grade passed in Tamil
Educational Qualification

Post Graduate : MBA 59%

EXCEL ENGINEERING COLLEGE,
NAMAKKAL.
Bachelor : B.COM 59%
SRI VASAVI COLLEGE,
ERODE.
th
Secondary : 12 61%
Govt. Boys Hr.SEC, SCHOOL,
BHAVANI,

Specialization
 FINANCE
 HR

Personal Details

Nationality : Indian

Father’s Name : N.Sudalaimuthu

Date of Birth : 15-03-1991

Sex : Male

Phone Number : 9865888334

Language Proficiency

To Read and Write : English, Tamil.

To Speak : English, Tamil.

Declaration
I hereby acknowledge that all the information given above is true to the best of my knowledge

Date :

Place : Erode GOPALAKRISHNAN.S