CONTRACT AGREEMENT

Prepared by: Andri Lukmanul Hakim

Head of TravelLine Indonesia

Contact:
(m) +62-812 1427 3297
(e) andri.hakim@Travelline.id
(w) www.travelline.id

[14/10/2019]
TRAVELLINE INDONESIA
Registered in Indonesia under PT. Solusi Hotel Sistem (SotelsAsia) with Principal office Indonesia: Jalan
Antapani No 17A Cicaheum Bandung. Branch Office Bali: Jalan Buana Raya No 1 Padang Sambian Kelod
Denpasar Barat Bali
 GENERAL TERMS OF AGREEMENT
for Provision of Access to the TravelLine System

DEFINITIONS USED IN THE AGREEMENT:

"Agreement" means Agreement for access to the TravelLine system in the internet entered into by
the Customer and the Service Provider.
"Customer" means a legal entity or an individual entrepreneur registered in accordance with
legislation in force that has initiated the conclusion of the Agreement pursuant to its terms and has
thus become the Service Provider’s Customer pursuant to the Agreement.
"Service Provider" means PT. Solusi Hotel Sistems “SotelsAsia” – TravelLine Indonesia,
registration number: 9120309291026, registered office: Jalan Antapani no 17 A Cicaheum Badung
40282, a distributor of the Systems.
"Client" means an individual or a legal entity that has booked a room (service) through the TravelLine
Online Booking System on the Customer's website or through the Electronic Sales Channels. The
Agreement does not cover provision of hosting and accommodation services to the Customer's Clients
as well as provision of services by the Electronic Sales Channels to the Clients.
"TravelLine System" means a software algorithmic complex for automation and management of
business processes of Accommodation Facilities. This complex includes the TravelLine Online
Booking System, and systems TravelLine: ChannelManager; TravelLine: Online Platform;
TravelLine: WebPMS; and TravelLine: RateShopper (hereinafter collectively referred to as "the
Systems").
"Holder of Rights to the Systems" means TravelLine Systems LLC, 56A Leninskiy Prospekt,
Yoshkar-Ola, Russian Federation, Taxpayer Identification Number (INN)/Tax Registration Reason
Code (KPP): 1215180595/121501001.
"TravelLine Online Booking System" means a set of software services for real-time (online) booking
of rooms (services) at the Accommodation Facilities through the internet.
"TravelLine: ChannelManager " means a set of software services for real-time (online) automation
of the process of distribution of Customer's rooms into the Electronic Sales Channels through the
internet.
"TravelLine: Online Platform" means a set of software services that allows uploading information
about the Customer's Accommodation Facility from the Customer User Account in the TravelLine
Online Booking System onto the domain name provided by the Customer.
"TravelLine: WebPMS" means a set of software services for real-time (online) automatic
management of the Customer's Accommodation Facility.
"TravelLine: RateShopper" means a set of software services for monitoring and analysis of prices
of Customer’s competitors in the Electronic Sales Channels.
"Accommodation Facility" means a premises used by the Customer for the provision of
accommodation services (Hotel, Health Retreat, Mini-Hotel, Hotel Complex, etc.).
"Tariff" means the system of rates payable by the Customer for the Service Provider's services for the
Reporting Period specified in the tariff conditions. The list of tariffs is offered to the Customer on the
website https://en.travelline.ru/pricing/ . The Tariff is formed on the basis of combining different
Systems, the number of rooms in the Accommodation Facility, room prices at the Accommodation

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 Facility, duration of the reporting period (month, quarter, 6 months or 12 months), and the cost of the
Service Provider's services for one Customer User Account.
"Customer User Account" means Customer's individual work space in the TravelLine System.
"Reporting Period" means a calendar month, a quarter, six (6) months, or twelve (12) months.
"Online Booking" means real-time booking of rooms (services) at the Accommodation Facilities
through the internet via the TravelLine Online Booking System.
"Bank Card Secured Booking" means securing by the Client of a booking completed through the
TravelLine Online Booking System by means of giving his/her bank card information to the Customer
through a special service of the TravelLine Online Booking System. This Agreement does not govern
payment relations between the Customer and the Client in relation to this method of payment.
"On-the-Spot Payment" means payment by the Client for rooms (services) booked through the
TravelLine Online Booking System to the Customer's cash desk.
"Booking Confirmation" means a document containing detailed information about a booking of
Customer's rooms (services) for the Client completed through the TravelLine Online Booking System
or through TravelLine: ChannelManager.
"Booking Cancellation" means cancellation by the Client or the Customer of a booking of rooms
(services) booked through the TravelLine Online Booking System.
"Late Booking Cancellation" means cancellation by the Client of a booking through the TravelLine
Online Booking System after the expiration of the term set by the Customer in the TravelLine Online
Booking System and before the expiration of the check-in time on the check-in date.
"Electronic Sales Channels" means internet channels for distribution of Customer's rooms (services).
"Client Personal Data" means last and first names, personal code/date of birth, place of birth, sex,
citizenship, contact details: telephone, place of residence, e-mail, ID data, bank data, and any other
information related to the Client or identifying the Client.
"Processing of the Client Personal Data" means collection, documentation, systematization,
structuring, accumulation, storage, clarification, update, change, use, dissemination, transfer,
publication, unification, depersonalization, blocking, deletion or destruction of personal data with the
purpose of rendering services to the Client.
"Responsible Processor of the Client Personal Data" means the Customer that determines goals
and methods of processing of the Client Personal Data.
"Authorized Processor of the Client Personal Data" means the Service Provider that processes
the Client Personal Data for and on behalf of the Customer.

1. SUBJECT MATTER OF THE AGREEMENT

1.1. The Service Provider shall provide to the Customer access to the TravelLine System for the
purposes of its use and the Customer shall accept and use it and pay for it pursuant to this Agreement.
1.2. The Service Provider shall provide to the Customer access to the following TravelLine systems:
1.2.1. TravelLine: TL-WebPMS
1.2.2. TravelLine: TL-BookingEngine;
1.2.3. TravelLine: TL-ChannelManager;
1.2.4. TravelLine: TL-WebsiteExpress;
1.2.5. TravelLine: TL-RateShopper;
1.2.6. TravelLIne: TL-Reputation.
2. PROCEDURE AND CONDITIONS OF THE CONCLUSION OF THE AGREEMENT
2.1. The Agreement is a Service Provider's invitation addressed to an indefinite number of potential
Customers to send offers on the conclusion of the Agreement on the terms and pursuant to the
procedure envisaged by the Agreement.
2.2. The Customer initiates the conclusion of the Agreement by filling in the required fields reserved
for its details, choosing the packages solutions proposed and sending this information to the Service
Provider. The Customer simultaneously confirms that it has familiarized itself with the terms of the
Agreement.

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 2.3. The text of the Agreement shall be published on the website
https://travelline.pro/agreements/TravelLine system agreement euro.pdf and shall be permanently
accessible to the Customer.
2.4. The Parties have agreed that the Service Provider shall have the right to unilaterally change and/or
amend the Agreement and the Tariffs. Such changes and/or amendments to the Agreement by the
Service Provider shall enter into force and shall be binding on the Parties from the moment the Service
Provider publishes the new version of the Agreement on the website
https://travelline.pro/agreements/TravelLine system agreement euro.pdf If the Customer does not
agree with the new terms of the Agreement, it has the right to withdraw from the Agreement in
accordance with the procedure envisaged by Indonesian law. If the Customer continues using the
ServiceProvider's services, it shall be deemed that it has accepted changes and/or amendments to the
Agreement and the Tariffs proposed by the Service Provider. In the event of such changes and/or
amendments to the Agreement and the Tariffs effected pursuant to this paragraph of the Agreement
the conclusion of an additional agreement to the Agreement between the Parties shall not be required.
2.5. The Service Provider guarantees to the Customer the legitimacy of the provision to the Customer
of the right of access to the Systems on the basis of respective contractual relations with the Holder of
Rights to the Systems. The Agreement does not govern relations between the Service Provider and the
Holder of Rights to the Systems.
2.6. The Customer guarantees to the Service Provider that it is acquiring the right of access to the
Systems solely for the purposes of entrepreneurial activity carried out in accordance with the
legislation of Indonesia. By entering into the Agreement, the Customer guarantees to the Service
Provider that it has sufficient passive and active legal capacity and legitimate rights to enter into
contractual relations with the Service Provider.

3. OBLIGATIONS OF THE PARTIES

3.1. The Service Provider shall:

3.1.1. Provide the Customer via e-mail with authentication data related to the Systems selected by the
Customer. The Customer shall be liable for safety of parameters of administrative access to the
Systems that the Service Provider sends to the Customer's personnel;
3.1.2. Provide the instruction manual for the Systems to the Customer's authorized personnel.
Consult the Customer on issues of the functioning of the Systems.
3.1.3. Send a booking confirmation to the Customer via e-mail within 10 minutes after the completion
of the booking through the Systems.
3.1.4. Send a cancellation notification to the Customer via e-mail within 10 minutes in case of
cancellation of a booking by a Customer's Client through the Systems.

3.2. The Customer shall:

3.2.1. Use parameters of administrative access to the Systems provided by the Service Provider.
3.2.2. On its own, adjust settings of the User Account required for filling TravelLine: Online Platform
with content.
3.2.3. Be fully liable (including pecuniary liability) to the Client in relation to all his or her
substantiated and legitimate claims with respect to rooms (services) booked by the Client.
3.2.4. Maintain confidentiality of its authentication data.
3.2.5. Pay the Service Provider's fees pursuant to the Agreement.
3.2.6. Notify the Service Provider via e-mail of its intention to change the selection of Systems in
accordance with the Agreement not later than 5 business days prior to the beginning of a new
Reporting Period. The Service Provider shall accept the changed selection of the Systems by issuing
a respective invoice. The Parties do not need to enter into an additional agreement to the Agreement
in the event of changes pursuant to this paragraph of the Agreement.

4. SERVICE PROVIDER'S FEES AND SETTLEMENT PROCEDURE

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4.1. The Customer shall pay fees to the Service Provider for its use of the Systems within the
framework of the Tariff and the Reporting Period selected by the Customer within five (5) business
days from the receipt of an invoice from the Service Provider.
4.2. If the Customer selects only access to the TravelLine Online Booking Engine System, the
Customer shall monthly pay to the Service Provider fee in the amount of the Tariff and the Reporting
Period selected by the Customer The Customer shall pay the Service Provider's fee within 5 business
days from the receipt from the Service Provider of an invoice and documents confirming the turnover
of online sales. The Service Provider shall calculate the amount of the Service Provider's fee for the
previous month at the beginning of the following month within three (3) business days.
4.3. Upon receiving the prepayment referred to in paragraph 2.3. of the Agreement, within five (5)
business days the Service Provider shall provide to the Customer authentication data for administrative
access to the Systems. Simultaneously, within 30 calendar days after receiving the prepayment
referred to in paragraph 2.3. of the Agreement, the Service Provider together with the Customer shall
set up the Systems. The Parties have agreed that during the said period of setting up of the Systems
the Service Provider's fees shall not accrue, and the Service Provider in this regard shall not be liable
to the Customer for any technical malfunction or failures in the work of the System. In case technical
malfunctions or failures occur in the work of the System, the Service Provider shall eliminate them as
soon as possible. The Service Provider starts charging the fees only after the successful completion of
the System set up in accordance with the procedure envisaged by paragraphs 4.1., 4.2.-4.6. of the
Agreement. In the event of termination of the Agreement on the Customer’s initiative during the
period of setting up of the Systems the prepayment referred to in paragraph 2.3. of the Agreement
shall not be returned by the Service Provider to the Customer in full.
4.4. When effecting a payment, the Customer shall include reference to the number and date of the
Agreement so that the Service Provider could identify the received payments. If the Service Provider
receives payment from/on behalf of the Customer without any reference to the number and date of the
Agreement paid for, the Service Provider at its own discretion has a right to offset such payment
against any other earlier Customer's debt and, should there be no such debt, it has a right to use such
payment as a prepayment for the Service Provider's Services.
4.5. All expenses related to payment for services of state bodies (state duties, etc.) and other expenses
(payments for notarial, translation, postal services, etc.) that are directly connected with the
performance by the Service Provider of its obligations hereunder are not related to the Service
Provider's fees and shall be paid by the Customer separately on the basis of the relevant supporting
documents.
4.6. All settlements hereunder shall be effected in euros by wire transfer by the Customer of the
relevant funds to the Service Provider's bank account.
4.7. The Service Provider is not a person having the duty to pay VAT within the meaning of Art. 3 of
the Law on Value Added Tax.

5. RELATIONS OF THE PARTIES WITHIN THE TRAVELLINE ONLINE BOOKING

SYSTEM FRAMEWORK

5.1. By means of the TravelLine Online Booking System the Customer receives a possibility to track
its hotel capacities and to manage the TravelLine Online Booking System in order to provide its
Clients with a possibility to make real-time bookings of rooms at the Customer's accommodation
facility through the internet.
5.2. The Customer has a possibility, by means of respective settings in the TravelLine Online Booking
System, to offer Clients different modes of payment for rooms (services) booked through the
TravelLine Online Booking System.
5.3. In case of Bank Card Secured Bookings relations between the Service Provider and the
Customer shall be governed as follows:
5.3.1. Upon the Customer's instruction the Service Provider shall send Client's bank card details to the
Customer by means of special service of the TravelLine Online Booking System through secure
communication channels. Client's bank card details received through the TravelLine system and
transferred to the Customer are not verified as to their authenticity and sufficiency of funds in the bank
card account of the Client. Such method does not guarantee payment to the Customer. This service
only implies the transfer of Client's bank card details and their storage on a protected server for ten
(10) days.
5.3.2. The Client himself (herself) inputs his or her bank card details in the process of booking.
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5.3.3. Client's bank card details reach the Service Provider's protected server and are stored there for
no longer than 10 days from the date registered in the TravelLine Online Booking System as the date
when the Client checks out from the Customer's Accommodation Facility.
5.3.4. The Customer has a possibility to receive Client's bank card details in the administrative part of
the TravelLine Online Booking System three times. After the Customer has viewed the Client's bank
card details, this information is deleted from the server upon the expiry of 3 days from the time of its
first reading by the Customer but not later than 10 days from the date registered in the TravelLine
Online Booking System as the date when the Client checks out from the Customer's Accommodation
Facility. If the Customer did not use its right to receive Client's bank card details through the
administrative part of the TravelLine Online Booking System, this information is deleted upon the
expiry of 10 days from the date registered in the TravelLine Online Booking System as the date when
the Client checks out from the Customer's Accommodation Facility. Upon Customer's written request
it may be provided with another opportunity to receive Client's bank card details through the
TravelLine Online Booking System, but not more than once and within 10 days from the date
registered in the TravelLine Online Booking System as the date when the Client checks out from the
Customer's Accommodation Facility.
5.3.5. The Customer shall take all required actions on its own in order to receive Client's bank card
details through the TravelLine Online Booking System. The Service Provider shall not be peculiarity
liable in case of Customer's delayed access to the service of the TravelLine Online Booking System
for retrieval of the Client's bank card details.
5.3.6. The Service Provide is not a party to the relations between the Client and the Customer relating
to payment by the Client for booked rooms (services) through Bank Card Secured Booking. 5.3.7. In
case of booking cancellation, the Customer shall return to the Client funds paid for such booking.
5.3.8. Upon the Client's request the Customer shall issue reporting documents on provided
accommodation and payment for such accommodation by the Client.
5.3.9. The Customer shall take all required measures to protect bank card details provided by the
Client in accordance with the Indonesian legislation in force and the provisions of Regulation (EU)
2016/679 of the European Parliament and of the Council on the protection of natural persons with
regard to the processing of personal data and on the free movement of such data.
5.4. In case of an On -the -Spot Payment for rooms (services) booked by the Client, relations between
the Service Provider and the Customer shall be governed as follows:
5.4.1. The Client shall pay a full price for services ordered through the TravelLine Online Booking
System.
5.4.2. In case of booking cancellation, the Customer shall return to the Client funds paid for such
booking.
5.4.3. The Service Provider shall not be peculiarly, or otherwise, liable in case of late booking
cancellation or non-arrival of the Client.
5.4.4. The Service Provide is not a party to relations between the Client and the Customer relating to
on-the-spot payment for rooms (services) booked by the Client.
5.5. If the Client checks out from the Customer's Accommodation Facility earlier than the check-out
date indicated in the booking, the Customer shall repay the difference between the price of services
paid by the Client and the price of services that were actually provided by the Customer.
5.6. Additional services that were not booked by the Client through online booking shall be provided
pursuant to the applicable Customer's tariffs.
5.7. The Customer reserves the right to unilaterally change prices for rooms (services) at the
Customer's Accommodation Facilities. Changes in prices for rooms (services) shall not be applied to
rooms (services) that have already been booked.

6. RELATIONS OF THE PARTIES WITHIN THE FRAMEWORK OF

TRAVELLINE: CHANNELMANAGER
6.1. The Service Provider shall secure automation of the process of distribution of rooms into the
Electronic Sales Channels through:
6. the transfer of information on prices, room availability and restrictions (if necessary) from the
Customer User Account into the Electronic Sales Channels;
7. the transfer of information on completed bookings, modification and cancellation of bookings
from an Electronic Channel into the Customer User Account;
8. the transfer of Client's bank card details to the Customer.
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6.2. Upon the Electronic Sales Channel's instruction, the Service Provider shall send Client's bank
card details to the Customer by means of the System's special service through secure communication
channels. This service only implies the transfer of Client's bank card details and their storage on a
protected server for ten (10) days. The Customer may receive Client's bank card details in the
administrative part of the System three times. After the Customer has viewed the Client's bank card
details this information is deleted from the server upon the expiry of 3 days from the time of its first
reading by the Accommodation Facility but not later than 10 days from the date registered in the
System as the date when the Client checks out from the Customer's Accommodation Facility. If the
Customer did not use its right to receive Client's bank card details through the administrative part of
the System, this information is deleted upon the expiry of 10 days from the date registered in the
System as the date when the Client checks out from the Customer's Accommodation Facility. The
Customer shall take all required actions on its own in order to receive Client's bank card details through
the System. The Service Provider shall not be pecuniarily, or otherwise, liable in case of Customer's
delayed access to the System's service for retrieval of the Client's bank card details. The Service
Provide is not a party to payment relations between the Client and the Customer. The Customer shall
take all required measures to protect bank card details provided by the Client in accordance with the
Indonesian legislation in force and provisions of Regulation (EU) 2016/679 of the European
Parliamentand of the Council on the protection of natural persons with regard to the processing of
personal dataand on the free movement of such data.
6.3. The Customer shall take all required actions on its own in order to enter into contractual relations
with the Electronic Sales Channels without any participation of the Service Provider. Relations
between the Customer and the Electronic Sales Channels shall be governed by separate agreements
and are not considered herein.
7. RELATIONS OF THE PARTIES WITHIN THE FRAMEWORK OF
TRAVELLINE: ONLINE PLATFORM
7.1. The Service Provider shall provide the Customer with electronic templates of the online platform's
public part for the Customer's selection. The number and variety of sections of the online platform's
public part are not subject to change at the Customer's initiative.
7.2. The Customer shall select a color scheme of the online platform's public part and shall enter, on
its own, information on the Accommodation Facility into the Customer User Account in the
TravelLine Online Booking System in order to fill the online platform with content. The Service
Provider shall not be liable for content and quality of information entered by the Customer into the
User Account.
7.3. The Customer shall provide a domain name and rights of access to domain names to the Service
Provider so that the information on the Customer's Accommodation Facility could be downloaded.
7.4. When there is information on the Accommodation Facility in the Customer User Account in the
TravelLine Online Booking System and the domain name of the online platform has been provided,
the Service Provider shall secure uploading of information about the Customer's Accommodation
Facility onto the domain name provided by the Customer.
7.5. Use of TravelLine: Online Platform separately from the TravelLine Online Booking System shall
not be permitted.
8. RELATIONS OF THE PARTIES WITHIN THE FRAMEWORK OF
TRAVELLINE: WEBPMS
8.1. The Service Provider shall render to the Customer services relating to the provision of access to
TravelLine: WebPMS so that the Customer could automatically manage the Customer’s
Accommodation Facility.
8.2. The Service Provides shall ensure automation of main guest servicing processes at the
Accommodation Facility:
8. Guest check-in;
9. Guest check-out;
10. Creation of bookings via TravelLine: WebPMS;
11. Managing bookings via TravelLine: WebPMS;
12. Issuing main documents for servicing guests at the Accommodation Facility.

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 9. RELATIONS OF THE PARTIES WITHIN THE FRAMEWORK OFTRAVELLINE: RATE
SHOPPER
9.1. The Service Provider shall secure automated analysis of prices of five (5) Customer's competitors
in the Electronic Sales Channels with the depth of analysis at thirty (30) calendar days as compared
to the Customer’s prices indicated in the User Account.
9.2. Upon the Customer's request the Service Provider shall secure timely communication of
information to the Customer on changes in prices of the Customer's competitors in the Electronic
Sales Channels. Such communication of information to the Customer shall be effected through the
provision of necessary information in the User Account and by means of daily information letters sent
to the Customer's e-mail address indicated at the time of initiation of the conclusion of the Agreement.

10. LIABILITY OF THE PARTIES

10.1. From the moment of entry into this Agreement, the Parties shall duly perform their obligations
arising from this Agreement, by committing to the principles of reasonableness and good faith, while
observing the necessary degree of diligence and taking into account customs and practice.
10.2. The Parties shall be liable for any failure to perform or improper performance of their obligations
hereunder pursuant to applicable legislation of Indonesia.
10.3. The Service Provider shall not be liable for any impossibility to use the Systems arising out of
any malfunction of software or hardware used by the Customer or by the Electronic Sales Channels
as well as of the communication channels provided by internet service providers which are outside of
the Service Provider's competence.
10.4. The Service Provider shall not be legally, pecuniarily, or otherwise, liable for the content,
quality and conformity to the existing laws of Inonesia of the information allocated bythe Customer
in the Electronic Sales Channels.
10.5. In case the Customer delays performance of its payment obligations, the Service Provider shall
have a right to demand payment by the Customer of penalty in the amount envisaged by Indonesian
legislation.
10.6. The Customer may not use the System's set of software services outside of scope of this
Agreement.
10.7. Any copying, remaking, alteration and use by the Customer's personnel of any components of
the software services and the Systems provided by the Service Provider to the Customer, as well as
other actions contradicting the meaning of this Agreement, shall not be allowed.
10.8. The Customer undertakes to inform its personnel about the obligation to comply with the terms
and limitations set out in clauses 10.6 and 10.7 of this Agreement, and the Customer undertakes to
ensure performance of such obligations by its personnel.
10.9. In the event of any technical malfunction of the Systems at the Service Provider's fault, the
Service Provider shall eliminate such technical malfunction as soon as possible but not later than
within 48 hours from the moment when it emerged. If the Service Provider exceeds the above time
limit for eliminating the technical malfunction, the Customer has a right to receive compensation
depending on the length of such exceedance. Compensation shall be provided upon the Customer's
written request sent to the Service Provider via e- mail in the form of a reduction of the service fees
for the following Reporting Period in the amount equivalent to the period of non-availability of the
service but in no event greater than the cost of Service Provider's services for one month in relation to
each Customer's Accommodation Facility. The Service Provider will not compensate the Customer
for lost profit related to System's outages. Furthermore, the Service Provider shall not be pecuniarily
liable for any System's technical malfunction not attributed to the Service Provider's fault.
10.10. Neither Party shall be liable for any failure to perform or partial non-performance of any of its
obligations hereunder, if it occurred as a result of force majeure circumstances, i.e. extreme and
unpreventable circumstances occurring after the conclusion of this Agreement such as fire,
earthquakes, floods, and other natural disasters, warfare, national or sectorial strikes, etc., as well as
national or international legal acts which are binding on a Party/Parties.
10.11. A Party which is unable to perform its obligations under the Agreement due to force majeure
circumstances shall within one day notify the other Party in writing by e-mail about the
commencement of the force majeure circumstances, on their potential duration (end date) and on the
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consequences of such circumstances. The non-notification or untimely notification about the
occurrence of force majeure circumstances precludes the Parties from invoking such circumstances in
the future.
10.12. At the discretion of a Party, the occurrence of circumstances set out in clause 10.10. of the
Agreement shall be confirmed by a statement issued by the Chamber of Commerce and Industry of
the country where the force majeure even has been detected.
10.13. If the force majeure circumstances are temporary, the release of the Party/Parties from liability
is effective for a period of duration of such circumstances and their consequences.
10.14. If the force majeure circumstances continue for a term exceeding sixty (60) days, each Party
has a right to refuse to perform its further obligations under the Agreement, and in this case neither
Party will have a right to demand from the other Party compensation of its damages (if any).

11. RELATIONS OF THE PARTIES WITHIN THE FRAMEWORK OF PROCESSING THE

CLIENT’S PERSONAL DATA
11.1. The Customer shall process the Client’s personal data as a Responsible Processor of Personal
Data.
11.2. The Customer shall comply with all requirements and obligations imposed on it as a Responsible
Processor of Personal Data by the legislation of Indonesia.
11.3. The Customer shall be fully responsible for compliance with Regulation (EU) 2016/679 of the
European Parliament and of the Council on the protection of natural persons with regard to the
processing of personal data and on the free movement of such data.
11.4. The Parties hereby agree that within the framework of performance of its obligations under this
Agreement the Service Provider acting on behalf and at the instruction of the Customer will process
Client's personal data in line with provisions of Regulation (EU) 2016/679 of the European Parliament
and of the Council on the protection of natural persons with regard to the processing of personal data
and on the free movement of such data.
11.5. The Service Provider shall process personal data of the Customer’s Client as an Authorized
Processor of the Client Personal Data and shall itself take all measures required for compliance with
the applicable legislation.
11.6. The Service Provider undertakes to inform its personnel about the obligation to observe
confidentiality of the Client’s personal data and shall ensure compliance of its personnel with this
obligation.
11.7. The Service Provider conducts processing of the Client’s personal data primarily for the
following purposes:
11.7.1. to provide the Client with a possibility to book a room (service) through the TravelLine Online
Booking System on the Customer's website or through the Electronic Sales Channels at the
Accommodation Facility;
11.7.2. to analyze and forecast the Client’s preferences in order to suggest to the Client special offers
and most suitable services in the future;
11.7.3. to prepare ratings and reviews on the rooms (services) of the Accommodation Facility of the
Customer and its Partners.
11.8. The Service Provider, as an Authorized Processor of Personal Data shall:
11.8.1. process personal data of the Client in accordance with the relevant documented rules of the
Customer, including those applicable to transferring of the Client’s data to third countries;
11.8.2. assist the Service Provider in complying with its obligations as a Responsible Processor of the
Client Personal Data imposed by Regulation (EU) 2016/679 of the European Parliament and of the
Council on the protection of natural persons with regard to the processing of personal data and on the
free movement of such data;
11.8.3. upon completion of providing personal data processing services with respect to personal data
received within the framework of the Agreement, delete or return to the Customer all Client's personal
data and copies containing such personal data;
11.8.4. provide to the Customer all information required for the Customer to perform the required
control (monitoring);
11.8.5 within the framework of performance of its obligations under this Agreement, cooperate with
relevant supervising authorities (if needed);

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 11.8.6. use appropriate technical and organizational means in order to provide adequate level of
protection of personal data;
11.8.7. immediately notify the Customer if it becomes aware of any breach related to personal data of
the Client.
12. DISPUTE RESOLUTION PROCEDURE

12.1. For the purposes of resolution of any disputes under this Agreement, the Parties hereby agree on
mandatory procedure of extrajudicial settlement of claims. According to this procedure the Parties
have agreed to send each other written complaints on disputed issues.
12.2. The complaints shall be submitted by e-mail with digital signatures of the authorized
representatives of the Parties. Any complaint by the Customer shall be submitted within five (5) days
from the date of a detected breach of the Agreement. If the complaint was submitted outside of
this term, it will not be considered, and the Service Provider will be released from any liability under
this Agreement with respect to such complaint.
12.3. The complaint shall contain notification on the breach of the terms of the Agreement, evidence
of such breach, as well as demands which the complaining Party believes should be satisfied.
12.4. The Party receiving a compliant, within fourteen (14) days from its receipt shall inform the other
Party on the results of the review of the complaint by sending a reasoned response.
12.5. The relations and liability of the Parties not expressly regulated by the terms of this Agreement,
shall be governed by Indonesian law.
12.6. Any disputes or controversies of the Parties under, or in connection with, the Agreement that
were not resolved through negotiations of the Parties shall be transferred to the Local County Court
for consideration and resolution.

13. CONFIDENTIALITY
13.1. The fact of entry into this Agreement shall not be considered by the Parties as confidential
information.
13.2. To the extent permitted by law, the Parties shall not disclose information on the terms of this
Agreement and other information received by the Parties in the course of performance of their
obligations hereunder.
14. TERM OF THE AGREEMENT
14.1. This Agreement shall enter into force on the date of its execution by the Parties and shall remain
in force for an unlimited term.
14.2. Any termination of the Agreement shall be possible in the following cases:
14.2.1. Upon written agreement of the Parties.
14.2.2. Upon the initiative of one of the Parties. The Party initiating termination of the Agreement
shall notify the other Party in writing of its intention not later than thirty (30) calendar days prior to
the proposed date of termination of the Agreement. A notice containing a digital signature of the
authorized representative of the Party shall be send via e-mail and shall contain information on the
reason for termination of the Agreement.
14.3. Obligations of the Parties hereunder that arose prior to termination of this Agreement shall
survive such termination until they are discharged in full.
14.4. The Service Provider has a right to unilaterally terminate or suspend this Agreement and the
provision of services hereunder in case of breach by the Customer of the terms of this Agreement on
payment of Service Provider's fees. In this case the Service Provider shall send via e-mail a written
notification containing a digital signature of the authorized representative of the Service Provider to
the Customer on termination or suspension of this Agreement. If the Agreement is terminated at the
Service Provider's initiative on the grounds as specified above, it shall be deemed terminated from the
date indicated in the notification. If the Agreement is suspended at the Service Provider's initiative on
the grounds as specified above and the Customer does not remedy the breach within 30 calendar days

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 from the moment of receipt via e-mail of a notification on suspension of the Agreement, the Parties
shall treat this Agreement as terminated upon expiration of such term.

15. MISCELLANEOUS
15.1. The Parties hereby confirm that they have carefully reviewed the provisions of the Agreement
and fully understand the meaning of this Agreement. This Agreement replaces all prior written and/or
oral agreements between the Parties hereto.
15.2. In case of any changes in details of any Party, the respective Party shall notify the other Party
via e-mail about such changes within one business day and shall immediately send changed details
in writing via e-mail.
15.3. All documents/notifications concerning the performance by the Parties of the Agreement are
deemed to be duly delivered if sent by e-mail specified in the course of the conclusion of the
Agreement, and are recognized as authentic, complete, and being equivalent to paper
documents/notifications signed by hand of the Parties’ authorized person.

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