UNIT 2

I. Page 14
B.
1. room. 6. seats
2. luggage. 7. cancellations
3. queues. 8. jet
4. food. 9. check
5. trolleys. 10. cabin
C.
Traveller 1
● not enough legroom
● poor-quality food and drink
Traveller 2
● long queues at check-in
● no baggage trolleys available
● flight delays and cancellations
Traveller 3
● lost or delayed luggage
● overbooking of seats
● jet lag

II. Page 15
A.
1.m 2.k 3.n 4.f 5.j 6.l 7.c 8.b 9.e
10.d 11.o 12.a 13.h 14.i 15.g

B.
2. parking lot
3. carry-on baggage
4. subway
5. schedule
6. line
7. downtown
8. reservation
9. elevator

III. Page 16
A.
Location of hotels
Good links with underground networks
Close to the airport
Close to the client's non-smoking office.
Technology
Internet
Business centre
Translation services
B.
● Breakfast on a daily basis
● Membership to the health club
● Newspapers
● Transportation to and from the airport
● A shuttle service to:
a) the local department store
b) the offices in which the client works

C.
Technology: high-speed Internet, television on demand, lower cost telephone calls
Environmental policies: water conservation, low-energy lighting in bedrooms

IV. Page 17
D.
1f 2g 3e 4a 5b 6c 7d

E.
1 peak travel
2 frequent-flyer points
4 ground staff
3 upgrade
5 boarding pass
6 check in
7 lounge

V. Page 19
B.
1 I’d like to make appointment
2 day would suit you
3 How about Wednesday
4 you make it
5 me check the diary
6 What about

C.
1 will you hold
2 but something’s come up
3 I’d like to meet her
4 preferably
5 could she call me back
6 02078553814